2020 LEXUS ES Complaints

The contact owns a 2020 Lexus ES 350. The contact stated that while his father was driving at 35-37 MPH down a hill, he applied the brake pedal, but the brakes failed to respond. The contact continued to pump the brake pedal. The driver moved the gear shifter, attempting to slow down the vehicle. The driver crashed into a 2016 Mazda 3, which crashed into a 2017 Honda Civic. There was an unknown brake indicator light displayed. The passenger occupant sustained extreme chest and neck pain. The driver and passenger were provided medical attention. Additionally, the two occupants of the Mazda sustained leg and neck pain but no medical attention was provided. The unknown occupant (s) of the Honda sustained back, feet, neck, and head injuries, and medical attention was provided. The passenger occupant confirmed that the driver had pumped the brake pedal. The vehicle was towed to a lot. The air bags deployed. There was no reported fire. The contact tested the brakes and showed resistance. The contact had an independent mechanic test the vehicle, and the OBD reading showed no results. There was an indication of a low battery. A police report was filed. The police tested the vehicle and noted the brakes were functioning. The contact stated that a witness traveling behind the driver did not see any brake lights illuminate. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.

The contact owns a 2020 Lexus ES 350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts unavailable.

The contact owned a 2020 Lexus ES 350. The contact stated while the contact's wife was driving at an undisclosed speed, the vehicle independently pulled to the right. The contact's wife had no control of the steering wheel. The contact stated that the vehicle made a hard right turn. The contact stated that his wife tried everything to stop the vehicle, however the vehicle was uncontrollable. The contact stated that the vehicle traveled off the roadway, onto a concrete curve, down into a drainage area, and crashed into a tree. In addition, the contact stated that none of the air bags deployed. The contact stated that the paramedics and the County Sheriff's, however no police report was filed. The contact stated that an incident was recorded. The contact's wife was checked for injuries and released at the scene. No injuries were sustained or reported. The contact's wife was the only occupant in the vehicle at the time when the failure occurred. The vehicle was towed to the Lexus Collision CTR. The vehicle was deemed a total loss by the insurance company. The contact stated that in his opinion the crash occurred due to the malfunction of the pre-collision feature. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 25,379.

The contact owns a 2020 Lexus ES350. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Lexus ES350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Lexus ES350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts unavailable.

The contact owns a 2020 Lexus ES300 Hybrid. The contact stated that upon investigation, the contact became aware that the VIN was associated with NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact had not received notification of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

This safety recall was identified 12/20/23. Passenger Airbag May Not Deploy seems pretty serious to me. Should it really take 9 months to remedy a defect like this? Sure doesn't feel like the manufacturer is remedying this safety recall in a timely manner.

The safety features on my Lexus ES 350 2020 malfunctioned on 10/16/2022 •Cruise control with radar functionality to speed up, slow down or stop, based upon my speed setting did not work at that moment. It did work my entire trip, which was a drive to Tallahassee from our residence on Friday and our return trip home on Sunday, until the accident occurred just north of the Ft. Pierce exit. •The brake sensor, which causes your vehicle to stop with obstructions near the vehicle did not function. •Airbags did not deploy •Seatbelts did not “lock” at impact. When I realized that the safety features (radar and brake sensor) were not working, I slammed on the brakes, but nothing happened.

On Friday, June 03, 2022 as I was leaving the dealership in the 2020 Lexus ES 350 loaner vehicle, I put the car in reverse to back away from the wall, and then put the car from reverse into drive that resulted in it lurching forward momentarily. I did not hear the engine revving, probably because I wasn’t paying attention, but my partner who was seated next to me in the driver’s seat said he heard it. He suspected that the dealership loaned us the vehicle that had a similar issue that caused it to move forward. When I saw the definition of sudden unintended acceleration, I felt that it could be that. I didn’t think it was me. I drove the Lexus home, which was across the street from the dealership and no one drove it during the next few days. On Tuesday, June 07, 2022, we were scheduled for a medical appointment 80 miles away. My partner cancelled it but I decided to take the Lexus out to the store and there was no incident so the appointment was rescheduled for June 09. On Thursday, June 09, 2022 at about 11:30AM PDT, I brought the 2020 Lexus ES 350 loaner vehicle to a stop using the brake pedal. The car was about 12 feet from a landscaped island that separated two parking areas. I was looking to find a parking space that had tree shade. Without moving my foot off the brake, the engine began revving at the same time the Lexus sped forward on its own. I was fully cognizant of what I was doing and what was happening specifically because of what had occurred the Friday before. At the time that the vehicle moved forward, I was doing nothing but pressing my foot on the break. There was nothing obstructing the pedals on the floor as we had made sure of that during the preparation for the trip. The rate of speed that the vehicle was going when it jumped the curb of a landscaped island no more that 3 or 4 feet in diameter is something I would have never normally been able to achieve. The heavy metal pole on the other side bent when it hit. The front wheel