2008 LEXUS ES Complaints

TAKATA RECALL. RECEIVED RECALL NOTICE 3 MONTHS AGO. CALLED DEALER TODAY AND THEY SAID NO IDEA WHEN FIX WILL BE DONE. MEANWHILE NO ONE ALLOWED IN PASSENGER SEAT AND WAS ADVISED FIX MAY BE NEXT YEAR. THIS IS TOTALLY UNACCEPTABLE,THUS MY COMPLAINT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AND NO ESTIMATED TIME FOR THE PARTS WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 11/01/16*LJ UPDATED 11/02/16.*JB

TAKATA RECALL. LEXUS HAS NOT DEVELOPED FIX FOR FAULTY AIRBAGS, MAKING CAR DANGEROUS TO DRIVE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/04/16*LJ THE CONSUMER STATED THAT SHE NO LONGER OWNS THIS VEHICLE. *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER STATED THAT THE PARTS MAY NOT BE AVAILABLE UNTIL EARLY 2017. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 09/30/16*LJ UPDATED 03/09/17.*JB

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CONSUMER ALSO STATED THE ALL FOUR TIRES LEAKED AIR AROUND THE RIMS. UPDATED 03/22/17.*JB

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

"TAKATA RECALL" - WE LIVE IN FLORIDA AND DROVE THE VEHICLE TO DENVER, COLORADO ON JUNE 28, 2016 ARRIVING JULY 1, 2016. WE RECEIVED THE NOTICE (FORWARDED VIA US MAIL TO OUR ADDRESS IN DENVER) REGARDING THE AIRBAG RECALL ON OR AROUND JULY 25, 2016. WE CONTACTED LEXUS IMMEDIATELY THEREAFTER AND WAS TOLD A CASE MANAGER WOULD CALL US BACK WITHIN 2-3 BUSINESS DAYS. WE RECEIVED A CALL ON OR AROUND AUGUST 1, 2016 AND SPOKE WITH A CASE MANAGER, "ZANDRA". SHE REITERATED THE INFORMATION FOUND IN THE NOTICE AND INFORMED US THAT A RENTAL VEHICLE COULD BE MADE AVAILABLE IF NEEDED AND WE WOULD BE REIMBURSED FOR THIS VEHICLE. WE INFORMED ZANDRA THAT SINCE WE WERE IN COLORADO AT THIS TIME, IT WOULD BE IMPOSSIBLE TO DRIVE THE CAR WITHOUT SOMEONE IN THE PASSENGER SEAT DURING THIS TIME AND WE DID NOT WANT TO DRIVE THIS CAR HOME WITH THIS CURRENT RECALL IN PLACE. ZANDRA DID NOT GIVE US ANY OTHER OPTION FOR US AT THIS TIME. WE AGAIN CALLED THE LEXUS CUSTOMER ASSISTANCE (800-255-3987) ON AUGUST 4, 2016 AND SPOKE TO "MICHAEL". WE INFORMED MICHAEL OF OUR PREVIOUS CONVERSATION WITH ZANDRA AND REQUESTED WE SPEAK TO HER. WE INFORMED MICHAEL OF OUR SITUATION AND INFORMED HIM THAT HAVING A RENTAL CAR DOES NOT ALLOW US TO GET OUR CURRENT CAR HOME. WE REQUESTED THAT IN LIEU OF A RENTAL CAR WE WOULD PREFER TO HAVE THE CAR SHIPPED BACK TO OUR FLORIDA ADDRESS WHERE WE HAVE A SECONDARY CAR TO USE. THIS WOULD BE A CHEAPER ALTERNATIVE FOR LEXUS THAN GIVING US A VEHICLE RENTAL FOR MONTHS. WE WERE INFORMED BY MICHAEL THAT WE WOULD HAVE TO WAIT ANOTHER 3 BUSINESS DAYS (PLUS THE WEEKEND) TO RECEIVE A CALL BACK FROM ZANDRA. WE INFORMED MICHAEL THAT WE HAD TO LEAVE COLORADO NO LATER THAN AUGUST 30TH AND NEED TO HAVE THIS ADDRESSED BUT HE WAS UNABLE TO PROVIDE ANY ADDITIONAL HELP OR INFORMATION. WE ARE NOW STUCK IN COLORADO ON BUSINESS WITH AN UNSAFE VEHICLE FOR THE REMAINDER OF OUR STAY.

MY CAR PAINT JOB START PEELING A YEAR AND I/2 AGO WENT TO LEXUS NORTHSIDE REPORT IT ALSO REPORT IT TO THE MAIN OFFICE THE ANSWER TO THAT WAS THEY CAN:T DO ANYTHING ABOUT IT WHAT I CAN"T BELIVE IS LEXUS DO NOT STAND BY THERE CARS ANY MORE .I GUESS NEW PEOPLE IN THE OFFICE THAT SEE THINGS DIFFERENT THEM THE OLD LEXUS OWNERS.I USE TO TELL PEOPLE ABOUTH LEXUS ALL THE TIME BUT NOW I DON"T .LEXUS YOU LET ME DOWN I STILL CAN NOT BELIVE YOU DON"T STAND BEHINE YOUR CARS.I WOULD LIKE TO KNOW HOW YOU WOULD FEEL IF YOU SPEND 30.000 ON A CAR THAT"S PEELING IT LOOKS BAD.