2016 LEXUS ES Complaints

THIN WINDSHIELD. WINDSHIELD MUST BE EXTREMELY THIN. I BOUGHT A CERTIFIED LEXUS OCT 2016. WINDSHIELD CRACKED STARTING FROM LEFT BLACK BORDER AROUND WINDSHIELD. SAFELITE REPLACED IT. 6 DAYS LATER, DRIVING DOWN THE HIGHWAY AND IT CRACKED IN THE SAME PLACE STARTING FROM THE BLACK BORDER. NO ROCKS HIT IT. I HAVE BEEN DRIVING 35 YEARS AND NEVER REPLACED A WINDSHIELD. NOW 2 IN 6 DAYS. SOMETHING ISN'T RIGHT LEXUS.

TL* THE CONTACT OWNS A 2016 LEXUS ES350. WHILE THE VEHICLE WAS PARKED AND UNOCCUPIED, THE SUN ROOF EXPLODED AND GLASS SHATTERED OUTSIDE OF THE VEHICLE. THE SIDE COVER WAS CLOSED DUE TO THE FAILURE. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.

I HAVE A LEXUS 300 ES HYBRID THAT ADVERTISES 39/40 MPG. I HAVE BEEN GETTING IN THE UPPER 28-31 MPG FOR 2 AND A HALF YEARS NOW .WHEN I FIRST RECEIVED THE VEHICLE IN THE FIRST MONTH I COMPLAINED ABOUT THIS GAS MILEAGE PROBLEM. THEY TOLD ME THE VEHICLE NEEDED TO BREAK IN FOR 500 MILES. AFTER THAT I CONTACTED LEXUS AGAIN, THEY SAID THE CAR NEEDED A 2000 MILE BREAK IN . I KEEP GETTING MORE AND MORE EXCUSES AND THE RUN AROUND. THEN THEY TOLD ME IT WAS MY DRIVING HABIT. I HAVE A CLASS A COMMERCIAL DRIVERS LICENSE AND HAVE BEEN DRIVING BIG RIGS FOR OVER 15 YEARS . I NOW HOW TO DRIVE AND I HAVE A VERY GOOD DRIVING RECORD WITH NO INCIDENTS TO DATE. SO THAT EXCUSE WAS ANOTHER PASS-THE-BUCK ROUTINE FROM LEXUS. I LET THIS GO FOR SUCH A LONG TIME, SINCE I WAS DISCOURAGED AND VERY DISAPPOINTED IN THE HORRIBLE CUSTOMER SERVICE AND ACCOUNTABILITY FROM LEXUS. THIS WAS JUST TOO MUCH TO UNDERSTAND. I HAD A LEXUS 200 CT PRE PAID LEASE THAT GAVE ME VERY GOOD MPG. I WANTED A LARGER VEHICLE SO AFTER SEEING THE MARONEY 39/40 MPG BOASTED ON THE LEXUS 300 ES HYBRID AND ON MANY NATIONAL ADVERTISEMENTS, I DECIDED TO TURN MY CT 200 IN SIX MONTHS EARLY AT A $2000 PRE PAYMENT LOSS TO ME. THIS DECISION WAS SOLELY BASED ON THE PROCLAIMED ADVERTISEMENT CLAIMS UNDER FEDERAL LAW AND TESTING UPDATES THAT I SOLELY RELIED ON . I NOW FEEL THAT I WAS EXPLOITED TO LEASE MY 300 ES HYBRID UNDER FALSE ADVERTISMENT CLAIMS AND FRUADULENT CLAIMS BY LEXUS.WHY DO I SAY THAT? BECAUSE THE VEHICLE HAS NEVER GIVEN ME ANYTHING CLOSE TO THE MILEAGE CLAIMED , NEVER HAVE I HAD 35 + MILES ON THIS VEHICLE AND MOST OF THE TIME ALWAYS EXCLUSIVELY IN THE 29-31 MPG RANGE. THIS IS NOT A PROBLEM I CAUSED. THIS IS A PROBLEM LEXUS CAUSED. I HAVE BEEN CHEATED AND DECEIVED AND IGNORED, TOLD THERE IS NOTHING THEY CAN DO . I HAD THE CAR CHECKED AND THEY GAVE ME A SONG AN D DANCE STORY. SINCE THEY NEED THE CAR FOR A WHILE TO CHECK THIS.

DRIVING IN A STORM ALL THE FORWARD LOOKING SENSORS FAILED AS THE SENSOR BECAME COVERED WITH SNOW AND ICE. THESE ARE THE SENSORS THAT CONTROL COLLISION ALERT, LANE DEPARTURE ALERT, CRUSE CONTROL ETC. THE SAFETY FUNCTIONS MOST REQUIRED IN BAD WEATHER FAILED.

TAKATA RECALL: I WAS CALLED BY LEXUS TO SAY THERE WAS A RECALL 2 MONTHS AGO. I MADE AN APPOINTMENT AND LEFT MY CAR THERE. THEY GAVE ME A LOANER. THEY CALLED AND APOLOGIZED THEY DIDN'T HAVE THE REPLACEMENT PART. THEY SAID THEY WOULD CALL ME WHEN THEY DID AND I RETURNED THE LOANER AND TOOK MY CAR BACK. THEN A MONTH LATER HEY CALLED AND SCHEDULED AN APPOINTMENT AGAIN FOR THE SAME REASON. I ASKED THEM TO CHECK IF THEY HAD THE PART, AND THEY CALLED ME BACK AN HOUR LATER SAYING 'OOPS WE STILL DON'T HAVE THE PART'. THIS IS NOT ACCEPTABLE. I AM DRIVING AN UNSAFE CAR FOR OVER 2 MONTHS AND AM WORRIED I AM AT RISK.

I HAVE OWN TWO LEXUS'S A 2014 AND 2016 AND IT APPEARED THAT THE WINDSHIELDS ARE EXTREMELY THIN BECAUSE I HAVE HAD ROCKS CRACK THEM ON THE INTERSTATE, ON BOTH OF THE DIFFERENT CARS. I AM CERTAIN THAT OTHERS HAVE HAD THIS TROUBLES AS WELL. I WAS TRAVELING ON A MAJOR HIGHWAY.

WHILE TURNING RIGHT FROM ONE STREET TO ANOTHER, THERE WAS COMPLETE ENGINE SHUT-OFF, AND SEVERAL SECONDS PASSED BEFORE I COULD RE-START THE CAR, THIS OCCURRING IN MORNING RUSH HOUR, AND BARELY AVERTED AN ACCIDENT. THIS CAR ALSO HAS HAD NUMEROUS RANDOM AND OCCASIONAL ELECTRICAL PROBLEMS, MIRRORS MOVING ON THEIR OWN, GARAGE OPENER NOT WORKING, SEAT MEMORY NOT WORKING, ETC. SHOP CAN'T DUPLICATE THEM AND THEREFORE CANNOT FIX. LEXUS DOES NOT RESPOND. WORRY IS THAT ENGINE CUT-OFF MIGHT HAPPEN AGAIN, AND ALSO WORRY THAT THERE IS AN OVERALL ELECTRICAL PROBLEM THAT AFFECTS MAJOR SYSTEMS, INCLUDING ENGINE OPERATION.

WHILE PLACING THE STICK SHIFT IN APPROPRIATE POSITION, THE TOP OF THE SHIFT KNOW BEGAN TO SPIN AROUND, CAUSING DRIVER TO LOSE GRIP OF STICK. THIS OCCURRED INITIALLY WITH VEHICLE STOPPED AND ATTEMPTING TO PUT VEHICLE IN PARK. UPON CONTACT WITH DEALERSHIP (LEN STOLER, LEXUS OF TOWSON) AND BRINGING THE CAR IN FOR INSPECTION, TWO SERVICE REPS AND A SERVICE TECHNICIAN AGREED THAT THE KNOB SHOULD NOT SPIN. THE TECHNICIAN STATED THAT IT WAS A POTENTIAL SAFETY ISSUE. AFTER DROPPING THE CAR OFF, THE DEALERSHIP CONTACTED ME TO STATE THAT THIS WAS NORMAL. IF SO, THIS IS A BAD DESIGN. WHY WOULD ANYONE WANT THE TOP PART OF THE STICK SHIF TO BE LOOSE AND SPIN AROUND? THE CHEAP DESIGN IS A DEFECT AND SHOULD BE CORRECTED.

I WAS DRIVING THE CAR ON THE FREEWAY WITH THE CRUISE CONTROL ON WHEN IT STARTED TO RAPIDLY DECELERATE AND PULL BACK TO A STANDSTILL. I PUSHED THE ACCELERATOR BUT NOTHING WOULD STOP THE DECELERATION. I HAD TO PULL OVER TO THE SIDE OF THE FREEWAY SINCE THE CAR EVENTUALLY STOPPED AND PUSHED THE BUTTON TO TURN OFF THE CRUISE CONTROL. AFTER A FEW MINUTES, I FELLT THAT I COULD REENTER TRAFFIC AND WAS ABLE TO DO SO BUT WITHOUT THE CRUISE COUNTROL ENGAGED. I TOOK IT INTO THE DEALER WHO INDICATED THAT THEY COULD FIND NOTHING. THIS WAS A VERY DANGEROUS SITUATION AND I COULD HAVE BEEN REAR ENDED OR GONE OFF THE ROAD. IF THIS HAD HAPPENED AT NIGHT THERE COULD HAVE BEEN VERY BAD CONSEQUENCES.

2016 LEXUS ES350. CONSUMER WRITES IN REGARDS TO VEHICLE PRE-COLLISION SYSTEM/ BRAKE ACTUATOR SYSTEM MALFUNCTION. *SMD THE CONSUMER STATED SIX WEEKS AFTER LEASING THE VEHICLE. THE PRE-COLLISION SYSTEM/BRAKE ACTUATOR SYSTEM ENGAGED FOR NO REASON; BRINGING THE VEHICLE TO AN UNCONTROLLED ABRUPT STOP, WHILE DRIVING 30 MPH. THE CONSUMER WAS INFORMED BY LEXUS MECHANICS, ENGINEERS AND SPECIALIST THE SYSTEM WAS OPERATING AS DESIGNED. *JB THE CONSUMER STATED THE MANUFACTURER SENT A PAYMENT OF $1000, INDICATING THE COST OF DISCONNECTING THE PCS OPTION. THE CONSUMER RELUCTANTLY ACCEPTED THE OFFER.*JS