2021 LEXUS ES Complaints

The contact owns a 2021 Lexus ES300H. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Lexus ES250. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I called into my local dealer to schedule an appointment to have this issue resolved and was told there has been no remedy for this situation as of right now. I have a 12 year old daughter and I am now concerned about her safety.

The contact owns a 2021 Lexus ES. While the contact's wife was driving at unknown speeds, the messages stating "vehicle notification system, a malfunction in the vehicle notification system has been detected, contact dealer", and "notification system malfunction visit your dealer" were displayed. The contact stated that the steering wheel automatically maneuvered to the left side of the lane and the contact's wife avoided a crash, however, the failure recurred and the contact's wife crashed into the rear bumper of a vehicle with the front bumper of the contact's vehicle. The contact stated that while the wife was depressing the brake pedal, it failed to respond and the contact's wife crashed into the vehicle a second time. No police report was filed. No injuries were sustained. The vehicle was towed to the dealer where it was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 38,000.

I received a letter that my vehicle is subject to a recall for "passenger airbag may not deploy". I contacted my dealer and they said there is not a remedy at they do not know when the remedy will be available. Possibly not until 3rd quarter of 2024. I asked what if the airbag is needed to deploy while they figure out a remedy, they stated. "We HOPE this does not happen". Offering me nothing but hope that no one dies from their error. It is nice to know that Lexus offers HOPE instead of safety for me and my family.

The contact owns a 2021 Lexus ES350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Power steering malfunction with red steering wheel sign Car doesnot turn either side Power steering low Visit your dealer

On Nov 9, 2022 I first noticed the problem. When I drove back to home Vancouver, WA from California I used cruise control all the way. I was driving at 70 and ahead of me was traffic. The car in front of me slowed down and the cruise control was on which was supposed to detect the car ahead and slowed down using the brakes but it didn’t and my rpm went high almost 4-5. I called the dealership about the incident while on the way. I was asked if there were any issues like lights, warning/message but there was nothing. I have a video about it. When I arrived home turned off the car. Woke up the next day, took it to the dealership and the car is working fine. I showed one of the service reps the video and he stated they cant fix the car because there is no issue coming up in the computer. At the time the mileage was 46,313. After this incident it didn’t happen again. However after 60k miles when I drove over 6-7hrs the problem came up again. I almost got in an accident because the car didn’t slow down and stop. I called the lexus headquarters and they communicated with the same dealership to look into it. My car is at the dealership right now and don't know if they will find the issue and if it will get fixed. I don't feel safe driving this car because of the close encounters Ive had to an accident. I rely on my car for my job and by leaving it at a dealership for many days Im losing income. I hope they can find the issue and fix it right away.

While driving my 2021 Lexus ES 350 on a Interstate Highway 495 known as the Long Island Expressway my vehicle went over a small pot hole in the road way and the tires side wall was punctured resulting in a flat tire. I replaced the tire having only 4,555 miles on this new vehicle. Following this incident I once again drove over obstruction more than 4 inches and had both the drivers side tire and the drivers side rear tire side walls punctured with the additional damage of the drivers side front rim so badly damaged it had to be replaced. My specific safety issue is these low profile tires are less than 4 inches from the rim AND CAN NOT ACCEPT THE STRESS OF A "NOMINAL POT HOLE TO PREVENT PUNCTURING OF THE SIDE WALL OF THE TIRE AND ARE UNSAFE UNDER "NORMAL ROAD HAZARDS THAT OTHER TIRES DO NOT EXPERIENCE THAT ARE NOT LOW PROFILE TIRES. Tire is Bridgestone Turanza EL440. Called Lexus. They disallow any other tire or rim except the low profile to result in voiding of warranty. What can I do to remedy this safety issue at my own expense ?

The contact owns a 2021 Lexus ES350. The contact stated while accelerating from a stop, the brakes inadvertently was activated. The automatic braking system engaged and the vehicle had to be shifted to park, turned off, and restarted to operate correctly. The contact stated that several unknown warning lights illuminated. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The contact stated that several months later the failure recurred. The contact stated that while turning out of a parking lot the automatic braking system engaged and the vehicle had to be turned off and restarted to operate correctly. The dealer was notified of the failure and informed the contact that if the failure did not occur on the way to the dealer there was nothing that they could do. The vehicle was taken to the dealer after the 5th failure and the dealer was unable to determine a cause for the failure. The manufacturer was notified of the failure and sent a field technician to the dealer who was also unable to determine the cause of the failure. A case was opened with the manufacturer. The approximate failure mileage was 8,000. Consumer called several times to speak to a case manager but not able to reach a field tech for over a month.