2007 LEXUS ES Complaints

TAKATA RECALL: SINCE THIS CAR IS THE PRIMARY FAMILY CAR TRANSPORTING SEVERAL FAMILY MEMBERS, IT IS NOT REASONABLE TO RECOMMEND WE DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT. LET ME KNOW HOW TO GO ABOUT GETTING A LOANER CAR UNTIL THIS RECALL IS RESOLVED.

TAKATA RECALL LEXUS FILED DIR (DEFECT INFORMATION REPORT) ON MAY 23, 2016, NOTIFICATION RECEIVED IN MAIL JULY 2016, STILL NO REMEDY AVAILABLE. LEXUS HAS FAILED TO REMEDY THE DEFECT WITHIN A REASONABLE TIME.

TAKATA RECALL -- THE DEALER TOLD ME THAT THE REMEDY WILL NOT BE AVAILABLE UNTIL THE SECOND QUARTER OF 2017. THEY SUGGEST I NOT ALLOW PASSENGERS IN THE FRONT PASSENGER SEAT UNTIL THEN. IF THIS IS TRUE, ANY PASSENGER I ALLOW IN THAT SEAT WILL BE IN JEOPARDY FOR THE NEXT 10 TO 11 MONTHS WHICH SEEMS UNREASONABLE. IS THERE ANY WAY TO EXPEDITE THIS?

TAKATA RECALL: RECEIVED RECALL FOR MY LEXUS ES 350. IT IS OUR FAMILY VEHICLE WITH ONLY 45000 MILES ON IT. WE HAVE NO OTHER AUTOMOBILE TO SAFELY TRAVEL IN AS A FAMILY. THE CURRENT SOLUTION IS FOR US TO WAIT FOR A SOLUTION? I LIVE IN ALABAMA WHICH IS HOT AND HUMID. I NEED TO KNOW WHAT LEXUS IS GOING TO DO TO PROVIDE MY FAMILY A SAFE AND COMFORTABLE WAY OF TRANSPORTATION.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE PERIOD FOR RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS UNAVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL: THE TAKATA AIRBAG PROBLEM SHOULD BE REMOVED IMMEDIATELY. I DID NOT BUY A 1 SEATED FRONT SEAT CAR AND THIS IS WHAT I'M FORCED TO DRIVE NOW. WHEN IS MY AIRBAG GOING TO BE REPLACED?

10885689- STERLING MCCALL LEXUS REPRESENTATIVES SAY THAT IT IS A "COURTESY " AND "NOT MANDATED BY THE NHTSA" TO PROVIDE A REPLACEMENT VEHICLE. I WAS ALSO INFORMED THAT "I MUST HAVE FULL INSURANCE COVERAGE TO LEASE A CAR". (I HAVE A 5 PASSENGER 2007 LEXUS ES, WHICH IS PAID IN FULL) IT IS NOT REQUIRED THAT I HAVE FULL INSURANCE COVERAGE WITH THE STATE OF TX. THIS WILL COST MORE MONEY. LEXUS IS CONCERNED WITH THEIR OWN ECONOMICS AND NOT WITH CONSUMER SAFETY BY PRESENTING HARDSHIPS, MAKING IT DIFFICULT AND TAKING ADVANTAGE OF CUSTOMERS IN PROVIDING REPLACEMENT VEHICLES FOR OWNERS WHO NEED THEIR VEHICLES TO PROVIDE A DECENT LIVING, WHO ARE ON A BUDGET, FINANCIALLY CHALLENGE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

ON 7/18/16 APPROXIMATELY 1655 I CONTACTED STERLING MCCALL LEXUS, HOUSTON TEXAS REQUESTED AN ALTERNATIVE TRANSPORTATION OPTION OR A LOANER VEHICLE DUE RECALL OF FRONT PASSENGER AIRBAG INFLATOR, AND ALSO STATING THAT I WAS IN ZONE A. NON-USE OF THE PASSENGER FRONT SEAT IS NOT AN OPTION FOR ME AND MY FAMILY. I WAS INFORMED THAT NO LOANER OR REPLACEMENT VEHICLE WOULD BE OFFERED UNTIL PARTS ARE AVAILABLE . REPRESENTATIVE STATED THAT THIS INFORMATION WAS PER SERVICE MANAGER (LARRY). I REQUESTED TO SPEAK TO LARRY AND WAS TRANSFERRED AND A VOICE MESSAGE WAS LEFT. I AM SCHEDULED TO DRIVE OUT OF TOWN WEDNESDAY AND WILL NEED A VEHICLE TO ACCOMMODATE 5 PASSENGERS.