2007 LEXUS ES Complaints

HELLO, WE OWN A 2007 LEXUS SEDAN AND LOVE EVERYTHING ABOUT THE CAR EXCEPT FOR THE DASHBOARD. IT HAS STARTED TO MELT AND HAVE BECOME STICKY. THE REASON FOR MY COMPLAIN HERE IS BECAUSE IT HAS BECOME A DRIVING HAZARD SINCE THE SUN IS ALWAYS BRIGHT IN TEXAS AND THE STICKY DASHBOARD GLARES ONTO MY WINDSCREEN MAKING DRIVING REALLY DIFFICULT AND WANTED TO FILE A COMPLAIN SINCE I TRIED TO GET IT FIXED FROM LEXUS AND THEY ARE CHARGING ME $1000 FOR REPLACING IT. IT IS MANUFACTURERS DEFECT AND I AM NOT READY TO PAY FOR THEIR MISTAKE. THE FACT IS I STILL HAVE EXTENDED WARRANTY WITH LEXUS BUT DASH IS NOT COVERED IN THAT. PLEASE LOOK INTO THIS MATTER. *TR

I'M RESPONDING TO THE SEGMENT I SAW ON THE NEWS REGARDING THE MELTING DASHBOARDS. I TOOK MY CAR INTO THE LEXUS DEALERSHIP BACK IN 2010. THEY WERE NOT VERY FRIENDLY AS A MATTER OF FACT THEY TRIED TO MAKE ME FEEL STUPID BY TELLING ME THAT WHO EVER IS WASHING AND CLEARING MY VEHICLE MAYBE USING A CHEAP PRODUCT ON THE VINYL. AND WHEN I ASKED ABOUT THE AREAS THAT WERE NOT MELTING. I WAS TOLD THAT, THOSE AREAS ARE PROBABLY NOT BEING CLEANED. I WAS THEN ASKED IF I'M PRESENT WHEN MY CAR IS BEING CLEANED AND WHAT PRODUCTS ARE BEING USED. I CONTACTED LEXUS AGAIN THIS YEAR AFTER LEARNING THAT SOMEONE WROTE A STORY ABOUT MELTING DASHBOARDS AND I WAS TOLD THAT THEY DIDN'T KNOW ANYTHING ABOUT IT AND IT SOUNDS LIKE WEAR AND TEAR. WITH THE DASHBOARD MELTING LIKE IT IS,LEAVES A BLINDING GLARE WHICH IN MY OPINION IS VERY DANGEROUS. MY HUSBAND AND I LITERALLY HAVE TO SIT FORWARD AND LOOK UNDERNEATH A LITTLE SPACING LEFT BETWEEN THE DASHBOARD AND THE WINDOW SHIELD. I WOULD ALSO LIKE TO ADD THAT THE REAR TRUNK BUTTON HAS ALSO MELTED. *TR

THE DASHBOARD ON MY VEHICLE IS MELTING. THIS IS CAUSING AN UNSAFE GLARE ON THE WINDSHIELD. IT IS VERY DIFFICULT TO SEE OUT THE WINDSHIELD DUE TO THE MELTING, SHINY DASHBOARD REFLECTING ONTO THE WINDSHIELD. THE DASHBOARD IS VERY STICKY TO THE TOUCH, YOU CAN'T WIPE THE DASHBOARD DUE TO THE STICKINESS CAUSING A RAG OR CLOTH TO STICK TO THE DASH. THERE IS CURRENTLY NO HELP AVAILABLE FROM LEXUS IN REGARDS TO THIS PROBLEM. THIS S A VEHICLE DEFECT, I HAVE NEVER HAD A VEHICLE DO THIS. THE ONLY FIX IS TO REPLACE THE DASHBOARD. *TR

THE DASHBOARD MELTING AND GETS SHINY AND STICKY IN THE SUN MAKES DRIVING IT WITH GLARE. *TR

MY DASHBOARD HAS BEEN MELTING AND HAS CAUSED ME TO BE BURNED AND CAUSES A GLAZE IN MY WINDOW WHEN I DRIVE IT. *TR

THE ENTIRE DASHBOARD ON MY VEHICLE IS MELTING. THE CAUSE IS UNKNOWN BUT IT APPEARS TO BE A MATERIAL, OR MATERIAL PROCESS, ISSUE. THE SHINY BLACK MELTING DASHBOARD IS HIGHLY REFLECTIVE. IT IMPAIRS MY VISION ON A SUNNY DAY. I'VE TRIED MANY DIFFERENT TYPES OF SUNGLASSES TO TRY TO MAKE IT EASIER ON MY EYES, BUT NOTHING SEEMS TO HELP. I HAVE TALKED TO LEXUS, THEY AGREED THAT IT'S A PROBLEM BUT THEIR OFFER TO "HELP" PAY FOR THE REPAIR WAS NOT ACCEPTABLE (50% OF ~$3200.00). THE MELTING PROCESS BEGAN ABOUT 2 YEARS AGO, IT WAS A LOCAL PROBLEM (REFLECTIONS ONLY AT CERTAIN SUN ANGLES). CURRENTLY, THE ENTIRE DASHBOARD IS MELTED (REFLECTIONS ALL DAY WHEN THE SUN IS OUT). THANKS! *TR

DASHBOARD IS MELTING CAUSES STICKY DASH AND CAUSES GLARE OFF WINDSHIELD; MAKES SEEING EXTREMELY DIFFICULT. *TR

THE DASHBOARD IS VERY STICKY TO THE TOUCH. WHEN TRYING TO REMOVE THE STICKINESS WITH A PAPER TOWEL AND CLEANER, THE PAPER TOWEL BECAME STUCK TO THE DASHBOARD. AT THIS TIME UNABLE TO CLEAN THE DASHBOARD. THE DASHBOARD IS CREATING A GLARE ON THE FRONT WINDOW MAKING IT DIFFICULT TO SEE AT TIMES. THE BLACK RUBBER EXTERIOR TRUNK RELEASE BUTTON MELTED. I WENT TO OPEN THE TRUNK AND HAD DIFFICULTY GETTING THE TRUNK TO OPEN. WHEN I BENT DOWN TO SEE WHAT WAS WRONG WITH THE BUTTON, IT WAS TOTALLY MELTED AND SMEARED ACROSS THE BOTTOM. I HAD BLACK RESIDUE ON MY FINGERS WHEN I TOUCHED WHAT WAS LEFT OF THE BUTTON. I REPORTED BOTH INCIDENTS TO MY SERVICE MANAGER IN JUNE 2014 WHEN I TOOK MY LEXUS IN FOR AN OIL CHANGE. I WAS TOLD THAT THE TRUNK BUTTON WOULD BE OVER $300 AND THE DASHBOARD WAS NOT COVERED. *TR

THE LOWER BEAM HID LIGHTS WENT OUT INTERMITTENTLY (SOMETIMES LEFT, SOMETIMES RIGHT FRONT-LIGHT). AFTER STOPPING AND TURNING OFF THE IGNITION, THE LIGHTS COME ON AGAIN AFTER RESTARTING THE ENGINE. A FEW TIMES, BOTH LIGHTS TURNED OFF AT THE SAME TIME, SO THAT I WAS COMPLETELY IN THE DARK AND I HAD TO PULL OVER AND STOP THE CAR. AFTER I REPLACED THE BULBS, IT IMPROVED FOR ABOUT 6 MONTH. AFTER THAT, THE SAME PROBLEM STARTED AGAIN THIS CREATED SOME VERY SCARY SITUATIONS, ESPECIALLY WHEN IT HAPPENED WHEN I DROVE AT NIGHT ON A DARK FREEWAY WITH HEAVY TRAFFIC AND AT HIGH SPEED. *TR

DASHBOARD MATERIAL MELTED CREATING A BLINDING GLARE ON THE INTERIOR OF WINDSHIELD DURING DAYTIME HOURS. DANGEROUS DRIVING CONDITION. *TR