2007 LEXUS ES Complaints

ON JULY 24, 2014 I NOTICED THE DASHBOARD ON THE DRIVER SIDE WAS STARTING TO LOOK STICKY AND SHINY LIKE THE PASSENGER SIDE, BUT DIDN'T THINK ANYTHING OF IT UNTIL I STARTED DRIVING AND COULD NOT SEE CLEARLY OUT OF THE WINDSHIELD BECAUSE OF THE GLARE FROM THE STICKY AND SHINY DASHBOARD. AFTER FURTHER RESEARCH I FIND THAT I AM NOT THE ONLY CONSUMER WITH THIS PROBLEM. IN 2012 I FIRST NOTICED THE STICKY AND SHINY DASHBOARD ONLY ON THE PASSENGER SIDE WHICH I'VE MENTIONED THE ISSUE TO THE DEALER WHO STATED HE HASN'T HEARD ABOUT SUCH ISSUE. I WILL BE BRINGING MY CAR IN AS IT IS NOW AFFECTING MY ABILITY TO DRIVE SAFELY BECAUSE OF THE GLARE ON THE WINDSHIELD AND WILL PRESENT THEM WITH THE MANY OTHER COMPLAINTS SEEN HERE. CLEARLY THIS IS A SAFETY HAZARD THAT LEXUS NEEDS TO ISSUE A RECALL ON BEFORE THE ENTIRE DASHBOARD MELTS AND AFFECTS THE AIRBAGS. I HOPE TO SEE A RESOLUTION FOR ALL SOON BEFORE A FATALITY FROM THIS DEFECT BECOMES NATIONAL NEWS AS THE ACCELERATION ISSUE DID. *JS

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD WAS MELTED AND CAUSING A GLARE ON THE WINDSHIELD. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD SURFACE BECAME STICKY AND A DISCOLORATION WAS PRESENT DUE TO THE DIRECT SUNLIGHT. THE CONTACT ALSO MENTIONED THAT THERE WAS A GLARE IN THE WINDSHIELD FROM THE DASHBOARD, WHICH DISTORTED THE VISION WHEN DRIVING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNAVAILABLE.

PURCHASED 4 NEW TIRES FROM COSTCO IN JUNE 2012. SINCE NOV. 2013 THE TIRE PRESSURE LIGHT HAS BEEN ON SEVERAL TIMES EVEN THOUGH THEY ARE FILLED WITH NITROGEN FOR BETTER PRESSURE. I HAVE TAKEN THE CAR BACK IN TO COSTCO TIRE CENTER SEVERAL TIMES. THE TIRES WERE CHECKED, REFILLED AND ROTATED AND NO SLOW LEAK WAS FOUND. THE TIRES ARE STILL UNDER THE 60,000 MILE WARRANTY. I BARELY PUT 5,000 MILES PER YEAR ON MY CAR. GOING BACK TODAY HOPING I DON'T HAVE TO GET 2 NEW REAR TIRES. *TR

I DON'T REMEMBER THE FIRST TIME I REPORTED IT TO LEXUS BECAUSE I DON'T HAVE THE PAPERWORK WITH ME AT THIS TIME. I HAVE REPORTED PROBLEM SEVERAL TIMES WITH LEXUS OF AMERICA. I HAVE TAKEN THE VEHICLE TWICE TO LEXUS DEALER WITH NO AVAIL. THE ISSUE IS THAT THE DASHBOARD IS MELTING AND FALLING APART. DUE TO THE MELTING WHEN IM DRIVING DURING THE DAY I CAN'T SEE CLEARLY BECAUSE OF THE GLARE IN THE WINDSHIELD. THIS IS A DRIVING HAZARD. IT GETS WORST AND WORST. I HAVE READ MANY COMPLAINTS BUT NO RECALL. I NOTIFIED PROGRESSIVE INS TO SEE IF THEY WOULD COVER IT BUT THEY WON'T. PLEASE I WOULD REALLY APPRECIATE ANY HELP. THANKING YOU FOR YOUR PROMPT ATTENTION TOT HIS MATTER, I REMAIN. *TR

I WAS CLEANING THE WINDSHIELD AND THE RAG SLIGHTLY RAN ACROSS THE DASH BOARD. SINCE THEN IT IS LIKE A GOOEY STICKY LIKE SUBSTANCE. IT IS RIGHT IN FRONT OF THE DRIVER SIDE OF THE WINDSHIELD. I NOW HAVE A RIDICULOUS GLARE ON THE DRIVER SIDE , WHICH MAKES IT VERY DIFFICULT TO SEE. I HAVE FUSES AND HAIR FRAGMENTS STICKING TO MY DASH BOARD THAT WON'T COME OFF BECAUSE THEY ARE STUCK DUE TO THE MELTING OF THE DASH BOARD. I WOULD LIKE TO ADD THAT ANY TIME I EVEN SLIGHTLY HIT THE DASH BOARD WITH MY NAIL, OR RINGS OR BAG, A JUNK JUST FALLS OUT, IT FEELS LIKE PLAY-DOH OR CLAY. THIS HAD OCCURRED BEFORE I BOUGHT MY VEHICLE IN NOVEMBER OF 2013. *TR

IN APRIL OF 2013, I NOTICED THAT THE DASHBOARD OF OUR LEXUS HAD SMALL TEARS OR CRACKS ON IT. IT LOOKED LIKE SOMEONE HAD STUCK THEIR FINGERNAILS INTO THE DASHBOARD. I THOUGHT IT WAS ODD SINCE NEITHER MY HUSBAND NOR MYSELF HAD DONE SUCH A THING. OVER THE NEXT SEVERAL MONTHS, AS THE WEATHER BECAME HOTTER IN FLORIDA, OUR DASHBOARD (FOR LACK OF A BETTER WORD) BEGAN TO MELT. IT BECAME VERY STICKY AND BEGAN TO CAUSE VISUAL PROBLEMS ON THE WINDSHIELD DUE TO THE REFLECTION/GLARE FROM THE MELTING DASH. MY HUSBAND CALLED LEXUS IN JULY 2013 TO EXPLAIN THE ISSUE AND THE SAFETY HAZARD IT WAS CREATING. HE ASKED FOR THE DASHBOARD TO BE REPLACED, CITING THERE HAD TO BE A DEFECT. WE HAD NEVER EXPERIENCED THIS ISSUE WITH ANY OTHER CAR WE HAVE OWNED AND WE HAVE OWNED 9 CARS OVER THE YEARS, ALL IN FLORIDA'S HOT SUN. FOR A COUPLE OF MONTHS WE GOT THE RUN AROUND FROM LEXUS. THE FINAL DECISION WAS THAT LEXUS WOULD REPLACE OUR DASH AT A REDUCED COST BECAUSE OUR CAR WAS OUT OF WARRANTY AND OUR ISSUE WAS AN ISOLATED PROBLEM THAT THEY HAD NEVER SEEN BEFORE. IT WAS THEIR OPINION THAT WE HAD DONE SOMETHING TO OUR DASH TO CAUSE THIS. WE OF COURSE KNEW WE DID NOT! WE REFUSED TO PAY FOR A NEW DASH, SO WE HAVE DEALT WITH THE INCONVENIENCE FOR ALMOST A YEAR. RECENTLY, I SAW A SEGMENT ON OUR LOCAL NEWS ABOUT OTHER CARS HAVING THIS SAME ISSUE. THE NEWS ORGANIZATION URGED CONSUMERS TO FOLLOW THE LINK TO YOUR WEBSITE AND ISSUE A COMPLAINT, SO THIS ISSUE CAN BE RECALLED AND FIXED. PLEASE ISSUE A RECALL FOR ALL VEHICLE MAKE AND MODELS THAT HAVE THIS ISSUE. IT IS A SAFETY ISSUE BECAUSE THE REFLECTION BLOCKS MY FIELD OF VISION WHEN I DRIVE THE CAR ON A BRIGHT SUNNY DAY. I HAVE PICTURES THAT WERE SENT TO LEXUS WITH OUR ORIGINAL COMPLAINT. THEY NOT ONLY SHOW THE STICKINESS BUT THE VIABILITY ISSUE. PLEASE CONTACT ME IF YOU NEED TO SEE THEM. *TR

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DASH BOARD WAS MELTING, WHICH CAUSED IT TO BECOME ABNORMALLY SHINY AND BLOCKING THE CONTACT'S VISIBILITY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE DASH BOARD NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 12,000 AND THE CURRENT MILEAGE WAS 15,300. UPDATED 8/28/14*CN UPDATED 09/12/2014 *JS

DASHBOARD HAS MELTED. VEHICLE IS OUT OF WARRANTY. SAFETY HAZARD IS THE EXTREME REFLECTION FROM THE SUN. MY EYES ARE EXTREMELY SENSITIVE TO LIGHT AND MAKES DRIVING DIFFICULT. I CAN NOT AFFORD A NEW DASHBOARD AND LEXUS IS CLAIMING THAT THE WEATHER IS HOT IN FLORIDA AND IT CAN HAPPEN ...OH WELL *JS

THREE TO FOUR YEARS AGO THE DASHBOARD BEGAN TO DEVELOP VERY SHINY AND VERY STICKY FEEL AND CONTINUES TO GET WORSE AS TIME GOES ON. THE SHINE REFLECTS ON THE WINDSHIELD CAUSING A GLARE AND HINDERS VISION. THIS IS DEFINITELY A SAFETY ISSUE AND SOMEONE NEEDS TO DO SOMETHING ABOUT IT. THIS IS NOT JUST IN THE LEXUS CARS EITHER AS IT IS IN THE NEWS THAT THIS IS ALSO OCCURRING IN TOYOTA AND NISSAN MAKE OF CARS. *TR