2007 LEXUS ES Complaints

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT WHILE TRAVELING 20 MPH, THE FLOOR MAT MADE CONTACT WITH THE ACCELERATOR PEDAL, CAUSING THE VEHICLE TO ERRONEOUSLY ACCELERATE. THE CONTACT WAS ABLE TO SAFELY MERGE OFF THE ROADWAY TO REMOVE THE OBSTRUCTION. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE FLOOR MATS WERE NOT THE ORIGINAL EQUIPMENT MATS AND ADVISED THE CONTACT TO PURCHASE NEW FLOOR MATS. THE MANUFACTURER REPLACED THE FLOOR MATS ONLY TO EXPERIENCE THE SAME FAILURE. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE FAILURE MILEAGE WAS 59,000 AND THE CURRENT MILEAGE WAS 87,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THE DASHBOARD BEGAN TO MELT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 19,000 AND THE CURRENT MILEAGE WAS 21,000. UPDATED 11/14/12

MY RIGHT HEADLIGHT BEGAN TO FLICKER AND DID SO FOR SEVERAL WEEKS, THEN THE LEFT ONE STARTED TO DO THE SAME THING. NOW THEY BOTH COMPLETELY SHUT OFF WHEN I'M DRIVING. I NEED TO TURN THEM ON AND OFF SEVERAL TIMES BEFORE THEY COME BACK ON. THIS IS NOT ONLY FRIGHTENING, BUT EXTREMELY DANGEROUS. MAKES ME AFRAID TO DRIVE AFTER DUSK. TO ADD TO THE MATTER...... RECENTLY, MY PASSENGER SIDE WINDOW FELL OFF OF THE TRACK. MY HUSBAND WAS ABLE TO MANIPULATE THE WINDOW TO GET IT TO STAY UP...BUT NOW I AM UNABLE TO USE THAT WINDOW. THIS WEEK MY DRIVER SIDE WINDOW HAS DONE THE SAME THING. WHEN A WINDOW FALLS OUT OF IT'S TRACK IT IS TOTALLY UNEXPECTED AND CAUSES A MAJOR DISTRACTION...ESPECIALLY WHEN IT'S RIGHT NEXT TO YOU ON THE DRIVER'S SIDE! ONE MORE ITEM...... NOW MY SIDEVIEW MIRRORS CHANGE POSITION WHILE I'M DRIVING. I COULDN'T UNDERSTAND WHY WHEN I WAS DRIVING I COULD NO LONGER VIEW VEHICLES IN THE LANES NEXT TO ME AND THEN I REALIZED MY MIRRORS HAD CHANGED. AGAIN, A SAFETY ISSUE BECAUSE NOW I NEED TO READJUST MY MIRRORS WHILE I'M DRIVING. I CAN'T BELIEVE THIS IS THE QUALITY OF A LEXUS! WHAT'S NEXT???? *TR

BELOW IS AN E-MAIL SENT TO LEXUS REGARDING A DESCRIPTION OF THE SO CALLED UNINTENDED ACCELERATION EVENT MY WIFE EXPERIENCE AND THE REMEDIES WE ARE SEEKING FROM THEM. THEY HAVE ISSUED A COMPLAINT # OF[XXX] ON AUGUST 15, 2012 MY WIFE [XXX] WHILE DRIVING OUR 2007 LEXUS ES350 EXPERIENCED WHAT WE ARE LEARNING IS REFERRED TO BY LEXUS AS AN "UNINTENDED ACCELERATION" EVENT. THE ACCELERATOR STUCK AND THE CAR COULD NOT BE STOPPED AS SHE SPED OVER 85 MPH. DOWNSHIFTING THE TRANSMISSION AND DEPRESSING THE BREAKS AS HARD AS SHE COULD DID NOT STOP THE CAR... SHE SAID SHE PULLED THE FLOOR MAT AWAY AND THE CAR STOPPED ACCELERATING AND SHE REGAINED CONTROL OF THE VEHICLE. AFTER MY WIFE GOT HOME KENDALL HAD THE VEHICLE TOWED TO THEIR SHOP, I CONTACTED LEXUS GOT CASE # [XXX]. I WAS TOLD DURING MY FIRST CONVERSATION WITH THE LEXUS REPRESENTATIVE THAT THE MATTER IS NOT HANDLED BY THEM (CUSTOMER SERVICE) BUT BY LEXUS'S LEGAL DEPARTMENT. KENDAL LEXUS, WHO HAD MY CAR, TOLD ME THEY DOWN LOADED THE CAR COMPUTER AND THAT A LEXUS TECHNICIAN WOULD BE AT THEIR SHOP TO INSPECT THE VEHICLE ON OR ABOUT AUGUST 23, 2012. ON AUGUST 22, 2012 I WAS ADVISED BY KENDALL'S SERVICE MANAGER [XXX] THAT THE LEXUS TECHNICIAN WOULD NOT INSPECT THE CAR AND THAT RECALL MODIFICATIONS WOULD BE COMPLETED BY KENDALL AS DIRECTED BY LEXUS. AFTER THE MODIFICATIONS WERE COMPLETE I PICKED THE CAR UP AT KENDALL ON AUGUST 24, 2012. WHILE DRIVING HOME VIBRATION COMING FROM THE FRONT OF THE CAR AND IMMEDIATELY CALLED [XXX]. [XXX] SAID THEY HAD DETERMINED THAT THE CAR WAS SAFE TO DRIVE AND MY ISSUES WOULD/SHOULD BE ADDRESSED BY LEXUS. BOTTOM LINE I HAVE BEEN TOLD THAT "NOTHING WAS WRONG WITH YOUR CAR." MY WIFE IS TOO FRIGHTENED TO DRIVE THIS VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I WAS DRIVING ON THE INTERSTATE AND BOTH HEAD LIGHTS WENT OUT AT 70 MPH. THE PROBLEM STARTED WITH ONE LIGHT THEN THE OTHER WITH NO REASON. YOU CAN SWITCH THEM ON AND OFF SEVERAL TIME AND THEY USUALLY COME BACK ON BUT WHEN THEY BOTH WENT OFF AT THE SAME TIME AT 70MPH THEY RESTORED A 8 TIMES! I TOOK THE CAR THE DEALER AND INSTANTLY THEY START TALKING ABOUT WHAT I NEEDED TO PAY. I SHOULD NOT HAVE TO PAY FOR MANUFACTURES DEFECT. AS MANY MANY 2007 ES 350S ARE HAVING THE SAME PROBLEM, BUT THERE NO RECALL. THIS A SAFETY ISSUE. I DO NOT HAVE A CASE OPEN WITH THE LEXUS CORPORATION BUT THEY ARE SINGING THE SAME SONG AS THE DEALER. I GUESS SOMEONE HAS TO SERIOUSLY INJURED OR DIE LIKE ES350 THAT HAD THE ACCELERATION PROBLEM TO PAY ATTENTION. VERY SAD. *TR

WHILE DRIVING DOWN THE ROAD AT VARYING SPEEDS I HAVE NOTICED THAT THE OUTSIDE MIRRORS ON MY CAR CHANGE POSITION WITHOUT ANY INPUT ON THE SWITCH. DURING THE WEEK OR SO PRIOR TO THE FIRST TIME THAT THIS OCCURRED, I HAD NOTICED THAT WHEN RETURNING TO THE CAR AFTER LEAVING IT PARKED OVERNIGHT THAT THE MIRRORS, SELECTING THE MEMORY SWITCH WOULD RETURN THE SEAT AND MIRRORS TO THEIR PRESET POSITION. HOWEVER THIS HAS NOW PROGRESSED TO WHERE THE MIRRORS WILL CHANGE POSITION WHILE THE VEHICLE IS IN MOTION. THE DRIVER'S MIRROR WILL NOT CHANGE POSITION DRAMATICALLY, HOWEVER THE PASSENGER SIDE MIRROR WILL FREQUENTLY TILT UP TO NEARLY THE FULL EXTENT OF ITS' TRAVEL AND WITHOUT ANY WARNING OR INPUT FROM THE DRIVER. THIS HAS LED TO SEVERAL OCCASIONS WHERE A QUICK GLANCE, ESPECIALLY AT NIGHT, DID NOT SHOW AN OBSTRUCTION ON THE PASSENGER SIDE OF THE CAR AND NEARLY LED TO AN ACCIDENT. PRESSING THE MEMORY RECALL BUTTON NUMEROUS TIMES WILL EVENTUALLY BRING THE MIRROR BACK TO THE SET MEMORY POSITION. THIS IS A SAFETY HAZARD AND I WOULD LIKE MY VEHICLE TO BE REPAIRED. *TR

LOW BEAM XENON HEADLIGHT ON DRIVERS & PASSENGERS SIDE INTERMITTENTLY SHUTS OFF. AT TIMES BOTH LOW BEAM HEADLIGHTS FLICKER AND SHUT OFF COMPLETELY CAUSING NO VISION AT NIGHT. WHEN THE LIGHTS ARE SWITCHED OFF THEN BACK ON THEY WORK ONCE AGAIN BUT USUALLY FOR A FEW MINUTES ONLY. PULLED OVER BY COPS AND WHEN. IT SEEMS LIKE IT IS A KNOW PROBLEM AND LEXUS DOES NOT WANT FIX IT!!! *TR

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING. THE CONTACT TOOK THE VEHICLE TO GET INSPECTED BY THE DEALER AND THEY STATED THAT THE FAILURE WAS A KNOWN PROBLEM IN FLORIDA AND ARIZONA. THE DEALER STATED THAT THE CAUSE OF THE FAILURE WAS DUE TO HEAT AND THE CONTACT WOULD HAVE TO PAY FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 77,000.

I AM 100% SURE I EXPERIENCED SUDDEN ACCELERATION. HERE ARE THE FACTS: 1. APPROXIMATELY 4-5 P.M., I WAS EASTBOUND ON SEPULVEDA BLVD., TORRANCE, CA. (ALMOST AT THE CORNER OF ARLINGTON AVE) ABOUT TO COMPLETE MY LAST ERRAND OF THE DAY TO PICK UP A PRESCRIPTION AT RITE AID DRUG STORE. I TURNED RIGHT INTO THE PARKING LOT, NOTICED A SPOT ON MY LEFT AND DECIDED TO PARK THERE. THE PARKING SPACE WAS APPROXIMATELY 20-30 FEET FROM THE ENTRANCE AND I PROCEEDED TO PULL INTO IT, EASING UP ON THE GAS PEDAL AND GUIDING MY CAR INTO THE SPACE. MY CAR WAS ALMOST IN THE PARKING POSITION, FACING EAST AND I WAS APPLYING THE BRAKE TO FINALIZE THE ACT. THERE WAS AN EMPTY PARKING SPACE IN FRONT OF MY CAR, BUT THERE WERE PARKED CARS TO THE LEFT AND TO THE RIGHT. 2. AS I WAS APPLYING THE BRAKE, AND OUT OF NOWHERE, THE CAR ACCELERATED, JUMPED AN ISLAND IN FRONT OF MY CAR, AND HIT THE TWO PARKED CARS. I HIT THE FRONT PASSENGER SIDE OF CAR A AND SWERVED TO LEFT, SIDE SWIPING THE LEFT REAR PASSENGER SIDE OF CAR (B). ALL I COULD THINK ABOUT WAS STEERING CLEAR OF ANY PEOPLE SO I HEADED FOR A CLEAR OPEN SPACE AND IN THE PROCESS, MY CAR JUMPED ANOTHER ISLAND AND I WAS HEADED STRAIGHT FOR SEPULVEDA BLVD WHICH IS A MAIN THOROUGHFARE. BRAKING DID NOT STOP THE CAR SO I THREW THE GEAR INTO 'PARK' AND IT FINALLY CAME TO A STOP. THE LOCATION OF THE FINAL STOP WAS IN THE NORTHEAST CORNER OF THE PARKING LOT, AWAY FROM PEOPLE. THANK GOD NO ONE WAS HURT. I HAD NIGHTMARES THINKING ABOUT WHAT COULD HAVE HAPPENED. THIS CAR WAS OUT OF CONTROL. STATE FARM HAS RULED THAT I AM 51% AT FAULT BECAUSE I DID NOT MAINTAIN CONTROL OF THE VEHICLE. ALSO I LOST MY EXCELLENT GOOD DRIVER SAFETY DISCOUNTS BESIDES THE LOST VALUE OF THE CAR. IN ADDITION, THIS INCIDENT REPRESENTS THE DEADLY FORCE THIS CAR REPRESENTS TO PUBLIC SAFETY. IT WENT THROUGH 2 RECALLS AND STILL IT PRESENTS CLEAR AND PRESENT DANGER. *JS

WHILE DRIVING MY 2007 ES 350 I ATTEMPTED TO LET MY PASSENGER SIDE FRONT WINDOW DOWN AND WHEN I TRIED TO LET IT UP IT WOULDN'T GO UP AT FIRST THEN IT CAME UP OFF TRACK UPON LETTING IT UP. *TR