2007 LEXUS ES Complaints

THIS COMPLAINT IS NOT ABOUT THE VEHICLE BUT ABOUT THE PROCESS THAT LEXUS HAS REGARDING SAFETY RECALLS. THIS RECALL WAS DURING 2009. I READ ABOUT IT IN THE NEWSPAPER, CALLED LEXUS AND WAS TOLD IT DID NOT PERTAIN TO ME. MANY MONTHS LATER I RECEIVED THE RECALL LETTER SAYING MY VEHICLE IS AFFECTED, AND THIS CONCERNED ME ABOUT LEXUS' RECORDS AND RECALL SYSTEM. I HAD MY VEHICLE CORRECTED. APPROX SIX MONTHS LATER, AND AGAIN ABOUT A YEAR AFTERWARDS, I RECEIVED A SIMILAR RECALL LETTERS SAYING LEXUS' RECORDS REFLECT I NEED TO HAVE THIS SAFETY CONDITION CORRECTED. WHEN I CALLED BOTH TIMES, THEY VERIFIED THAT I HAD ALREADY DONE THIS CORRECTION. WHEN I QUESTIONED THEM, THEY SAID TO JUST "IGNORE THE LETTER AND THROW IT AWAY". I QUESTION THE ACCURACY AND THE WHOLE RECORDS KEEPING SYSTEM BY LEXUS, AND RESPECTFULLY REQUEST THAT THEIR SYSTEM BE OFFICIALLY REVIEWED. RECALLS PERTAIN TO SAFETY AND I DON'T FEEL LEXUS HAS A GOOD HANDLE ON THIS. *TR

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH AND THE BRAKE PEDAL WAS ABNORMALLY DEPRESSED INTO THE FLOORBOARD WHEN ENGAGED AND WITHOUT RESPONSE. THE CONTACT WAS ABLE TO STOP THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FRONT AND REAR BRAKES WERE REPLACED. THE FAILURE CONTINUED AFTER THE REPAIR SO THE VEHICLE WAS TAKEN TO A DIFFERENT INDEPENDENT MECHANIC FOR INSPECTION WHERE THEY STATED THAT THE MASTER CYLINDER COULD POSSIBLY NEED REPLACING. THE MANUFACTURER WAS NOT MADE AWARE OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 41,985.

IN MAY/JUNE 2011 MY AC WENT OUT AND AUGUST 2011 MY PASSENGER SIDE WINDOW WENT OFF TRACK DUE TO A BROKEN CLIP. I HAVE A 2007 LEXUS ES350 WITH 102,000 MILES. MY WARRANTY RAN OUT JUST BEFORE YEAR 2 DUE TO THE HIGH MILEAGE. I TOOK MY VEHICLE TO THE DEALERSHIP FOR THE AC AND WAS TOLD THE AC EVAPORATOR NEEDED TO BE REPLACED. ALSO, THE TECHNICIAN TOLD MY HUSBAND THAT THE WATERPUMP WAS LEAKING AS WELL AND IT NEEDED TO BE REPLACED. HOWEVER, THE TECHNICIAN FORGOT TO WRITE THE WATER PUMP INFORMATION ON THE TICKET. I CONTACTED LEXUS CONSUMER ASSISTANCE BECAUSE I HAVE HAD CONSTANT PROBLEMS WITH THIS VEHICLE; REPLACED HALOGEN BULBS AT $200+ A PIECE IN 2009, REPLACED DRIVER SIDE WINDOW IN 2010 DUE TO A BROKEN CLIP, AND REPLACED REAR BRAKES IN 2008. LEXUS ONLY AGREED TO PAY 25% OF THE BILL FOR THE REPLACEMENT OF THE AC EVAPORATOR AND NOTHING TOWARDS THE COST OF THE REPLACEMENT OF THE WATERPUMP. I DID NOT CONTACT THEM REGARDING THE PASSENGER FRONT WINDOW. REPLACEMENT OF THE AC EVAPORATOR, WATER PUMP, AND PASSENGER SIDE WINDOW ARE VERY EXPENSIVE IF THE WORK IS DONE AT THE DEALERSHIP. REPLACEMENT OF AC EVAPORATOR IS $1605, WATER PUMP APPROX $3800, WINDOW $520+. LEXUS SAID THAT I HAD TO REPLACE THE ENTIRE WINDOW AND THAT THE CLIPS WERE NOT SOLD SEPARATELY WHEN I REPLACED THE DRIVER SIDE WINDOW. TODAY (8/11), I TOOK MY CAR TO AN AUTO GLASS SHOP AND THEY FIXED MY PASSENGER WINDOW AND REPLACED THE CLIPS FOR ONLY $75. LEXUS IS DECEIVING A LOT OF PEOPLE WHICH IS THE REASON I WANT TO BRING THIS TO THE ATTENTION OF NHTSA. IT SEEMS LIKE A LOT OF THE ISSUES THAT I STATED ABOVE ARE RECURRING WITH OTHER OWNERS. THEREFORE, I'M ASKING NHTSA TO RESEARCH THE NUMBER OF COMPLAINTS AND PROBLEMS WITH THE AC EVAPORATOR, WINDOWS, REAR BRAKES, AND WATER PUMP. THESE SORT OF PROBLEMS SHOULD NOT OCCUR IN A RELATIVELY NEW CAR AND I STRONGLY BELIEVE A RECALL OF THE 2007 LEXUS ES350 VEHICLE NEEDS TO HAPPEN. *TR

THIS MORNING DRIVING INTO WORK I ROLLED UP THE PASSENGER SIDE WINDOW AND IT ROLLED UP TOO FAR AND IS NOW OUT OF THE GROVE. THE NEAREST DEALER IS 1 HR 30 MINS FROM HERE AND WILL NEED TO EITHER TOW THE VEHICLE OR WILL NEED TO TAKE IT TO AN AUTHORIZED REPAIR SHOP. ESTIMATING HUGE $$$S. VEHICLE IS JUST OUT OF WARRANTY. 38,397 MILES. *TR

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE FRONT DRIVERS SIDE WINDOW SLIPPED OUT OF ITS TRACKS. AS A RESULT, THE WINDOW WOULD NOT MOVE UP OR DOWN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE WINDOW AND ASSEMBLY WERE REPLACED. THE FAILURE ALSO OCCURRED ON THE FRONT PASSENGER SIDE WINDOW. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS AGAIN REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WERE NO RECALLS OR WARRANTIES RELATED TO THE FAILURE. THE FAILURE MILEAGE WAS 64,640.

I OWN A 2007 LEXUS ES 350 AND ON JUNE 18, 2011 WHILE DRIVING, THE PASSENGER ROLLED DOWN HER WINDOW AND THE WINDOW CAME OFF TRACK WHILE TRYING TO ROLL UP!! WE HAD TO PULL OVER AND MANUALLY READJUST THE WINDOW TO KEEP IT IN PLACE AS IT WAS COMPLETELY COMING OUT OF THE PANEL. THE WINDOW CANNOT BE LOWERED NOW UNTIL I GET IT INTO THE DEALERSHIP. THIS COULD HAVE BEEN DISASTROUS! I HAVE NOTICED NUMEROUS COMPLAINTS ABOUT THE LEXUS'S WINDOWS COMING OUT BECAUSE OF SOMETHING BREAKING. THIS WINDOW IS NOT USED MUCH, SO WHY WOULD BREAKAGE OF CLIPS OR WHATEVER HOLDS IT IN PLACE BREAK? I FEEL IT IT TOO COMMON A PROBLEM AND A RECALL SHOULD BE ADDRESSED. *TT

MY PROBLEM IS WITH THE FRONT DRIVERS WINDOW AND THE PASSENGER FRONT WINDOW COMING OFF TRACK AND THE WINDOW ATTACHMENTS BREAKING. LEXUS FIXED THE DRIVERS WINDOW AND NOW THE SAME THING HAS HAPPENED TO THE PASSENGER WINDOW. IS THIS A COMMON PROBLEM THAT THE DEALER SHOULD RECALL

THIS IS ABOUT THE REAR BRAKE PADS OF LEXUS E350 AND THE ETHICS OF LEXUS DEALER. I TOOK MY 2007 ES350 TO LEXUS DEALER FOR A RECALL JOB. WHEN I PICKED UP THE CAR THE DEALER GAVE ME AN INSPECTION SHEET WHICH SHOWED THAT THE FRONT DISC PADS ARE 8MM THICK (REASONABLE FOR A 30,000 MILES CAR) WHILE THE REAR PADS HAD WORN DOWN TO 1MM ( DANGEROUSLY THIN). I ASKED THE DEALER WHETHER THE REPLACEMENT IS COVERED BY WARRANTY. THEY SAID EMPHATICALLY 'NO' AND OFFERED DECEIVING (EXTREMELY UNETHICAL) EXPLANATIONS AS TO WHY THIS HAPPENED. SUBSEQUENTLY I DISCOVERED THAT LEXUS HAS INFORMED ITS DEALERS, THROUGH A TECHNICAL BULLETIN, THAT PREMATURE FAILURE OF REAR BRAKE PADS HAVE OCCURRED IN E350 AND THESE PADS SHOULD BE REPLACED UNDER WARRANTY WHEN CUSTOMER REQUESTS. THE SPECIFIC COMPLAINS ARE (1) MOST CARS' FRONT PADS WEAR MUCH FASTER THAN REAR ONES, AS A RESULT DRIVERS TEND TO INSPECT THE FRONT PADS MORE FREQUENTLY THAN THE REAR ONES. THIS CAN LEAD TO A POTENTIALLY DANGEROUS SITUATION LIKE WHAT I RAN INTO. LEXUS SHOULD ISSUE A NATIONWIDE RECALL TO FIX THE PROBLEMS. (2) LEXUS SHOULD POLICE ITS DEALER. REQUIRE THEM TO PROVIDE CUSTOMERS WITH CORRECT, ACCURATE INFORMATION AND, MOST IMPORTANTLY, TO HONOR LEGITIMATE WARRANTY REQUESTS. *TR

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DRIVER WAS TRAVELING 70 MPH WHEN THE VEHICLE SUDDENLY ACCELERATED. THE DRIVER APPLIED CONSTANT, ABRUPT PRESSURE TO THE VEHICLE BUT TO NO AVAIL. IN ORDER TO STOP THE VEHICLE, THE DRIVER SHIFTED TO NEUTRAL WHICH CAUSED THE ENGINE TO EXHIBIT AN EXTREME INCREASE IN RPMS. SHE THEN INSPECTED THE ACCELERATOR PEDAL TO DETERMINE IF IT WAS STUCK BUT NOTICED THAT THE FLOOR MAT WAS ATOP THE PEDAL. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 61,489.

TL*THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT WHEN THE VEHICLE WAS COLD THERE WOULD BE A RATTLING NOISE IN THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER WHO INSPECTED THE ENGINE AND COULD NOT FIND ANY PROBLEMS. THE MANUFACTURER WAS CONTACTED AND INFORMED HIM THAT A REPRESENTATIVE HAD INSPECTED THE VEHICLE AND CONFIRMED THAT THE NOISE WAS NORMAL. NO ADDITIONAL ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 25,000. UPDATED 3/28/11 *CN THE DEALER ADVISED THE CONSUMER THE PROBLEM WAS KNOWN AS A PSITON SLAP. UPDATED 04/25/11