2009 LEXUS ES Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE DEALER (LEXUS OF MELBOURNE 6927 BROMLEY DR, VIERA, FL 32940, 321-473-7872) WAS CALLED FOR A WEEK, BUT THE CONTACT WAS UNABLE TO GET A RESPONSE TO DETERMINE WHEN THE RECALL REPAIR COULD BE SCHEDULED. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL I HAVE CONTACTED LEXUS DEALER AT 700 SERRAMONTE BLVD, COLMA CA 94014 SEVERAL TIMES REGARDING PASSENGER AIR BAG OF MY CAR BUT I AM BEING IGNORED AND ADVISED TO KEEP DRIVING AS IT IS. I AM WORRIED ABOUT MY FAMILY'S SAFETY BECAUSE IT IS OUR FAMILY CAR AND THEY TRAVEL WITH ME ALL THE TIMES.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED THAT THE TRUNK FAILED TO SECURE AND OPENED OCCASIONALLY WITHOUT WARNING. THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS WITH THE FUNCTION BUTTON TO LOCK AND UNLOCK THE TRUNK. AN INDEPENDENT MECHANIC STATED THAT THERE WAS A MANUFACTURER RECALL TO SERVICE THE FAILURE WITH THE TRUNK OPENING. THE DEALER STATED THAT THE RECALL EXPIRED, BUT THEY PROVIDED NO SOLUTION. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) AND THE DEALER MADE NO MENTION OF WHEN THE MANUFACTURER WOULD SUPPLY THE PARTS FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ..UPDATED 06/27/17 *BF DEALERSHIP GAVE DISCOUNT ON REPAIR. * AS

[XXX] LEXUS FAILED TO ACCOMMODATE WITH A LOANER VEHICLE AND JUST KEEPS TELLING ME "JUST BE PATIENT" EVERY TIME I CALL THEM TO DISCUSS MY VEHICLE AND THAT IT IS VERY DANGEROUS TO DRIVE. MY VEHICLE HAS BEEN IN THE GARAGE "NOT DRIVEN ALL THAT TIME" FOR OVER FOUR YEARS SINCE ME AND MY HUSBAND ARE FEARFUL FOR SAFETY OF OUR LIVES. THE DEALER HAS NOT ACCOMMODATED WITH ANY RECOURSE AND JUST SENDS LETTERS WITH BOLD RED PRINT THAT I AM CONSIDERED "ZONE B" AND WHEN I LOOK UP MY VIN IT SAYS "REMEDY SUSPENDED". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I RECEIVED MY 1ST RECALL LETTER LAST JUNE 2016 & I HAVE BEEN CALLING WESTSIDE LEXUS ON THE KATY FREEWAY, HOUSTON, TX FOR THE PAST FEW MONTHS & THEY STILL DO NOT HAVE THE PART IN. IT HAS ALMOST BEEN A YEAR. I JUST RECEIVED ANOTHER LETTER ABOUT THE RECALL & I CALLED THE DEALERSHIP & THEY SAID THAT THEY ARE ONLY WORKING ON THE IS MODELS FIRST & DON'T KNOW WHEN THEY CAN FIX THE ES MODELS. I DON'T FEEL SAFE DRIVING PASSENGERS AROUND & I DON'T UNDERSTAND WHY IT WOULD TAKE THIS LONG TO GET THE PARTS IN. THIS IS RIDICULOUS!!

THE DEALER, NORTH PARK LEXUS OF SAN ANTONIO, HAS BEEN COMPLETELY UNRESPONSIVE TO MY REQUESTS FOR REPLACEMENT. I HAVE BEEN WAITING FOR ALMOST ONE YEAR. THEY HAVE NOT HONORED MY REQUEST FOR A RENTAL VEHICLE. THEY HAVE NOT RETURNED A SINGLE PHONE CALL OR EMAIL. ....UPDATED 06/23/ 17 *BF

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE VIN WAS NOT PROVIDED.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/30/17*LJ *AS