2009 LEXUS ES Complaints

CONTACTED PALM BEACH LEXUS DEALERSHIP IN WEST PALM BEACH AUGUST 2016 REGARDING RECALL ON CAR. I WAS TOLD THAT THE AIRBAR WASN'T AVAILABLE UNTIL 02/17 DEALERSHIP GAVE ME A RENTAL CAR. AS OF TODAY, 02/06/17, NO NEWS ON WHEN THE AIRBAR WILL BE REPLACED. MY DAUGHTER IS UNDER 25 YEARS OLD AND CAN'T DRIVE A RENTAL CAR. THIS IS CAUSING A HARDSHIP TO MY FAMILY.

DIRECT REPLY - LETTER FROM SENATOR RUBIO INQUIRY ON BEHALF OF CONSTITUENT REGARDING LEXUS RECALL. *SMD 2009 LEXUS ES350. THE CONSUMER WAS UNABLE TO GET A TIME FRAME FROM LEXUS, AS TO WHEN THE RECALL WOULD BE RECTIFIED. *JB

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

8 MONTHS WAITING FOR A FIX..HAVE CALLED TWICE. THIS LAST TIME I WAS HUNG UP ON...LINE JUST WENT DEAD AFTER AGENT ANSWERED. NEVER CALLED ME BACK EVEN THOUGH HE HAD MY INFO. THEY SAY A PASSENGER SHOULD NOT RIDE SO MY HUSBAND AND I ARE LOOKING LIKE "DRIVING MISS DAISY" HOW LONG IS THIS SUPPOSED TO GO ON???? *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART DO TO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS INFORMED THAT HE WOULD RECEIVE A SECOND NOTICE WHEN THE PARTS BECOME AVAILABLE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

"TAKATA RECALL" I RECEIVED RECALL NOTIFICATION IN MAY 2016. NOW 8 MONTHS PASSED, NO FURTHER ACTION. REMEDY IS NOT DONE. WE CAN'T USE FRONT SEAT SO THAT MY CAR ONLY CAN SHIP 4 SEATS. WHEN CAN YOU FIX IT? I AM SHOPPING FOR NEXT CAR FOR MY FAMILY - LUXURY SUV. THIS BAD EXPERIENCE ON RECALL MAKES ME DECIDE TO STAY AWAY FROM LEXUS IN THE FUTURE.

LEXUS SENT A RECALL NOTICE ON MAY 23, 2016, ADVISING US NOT TO USE THE PASSENGER SIDE SEAT DUE TO THE POTENTIAL DANGER FROM EXPLODING SHRAPNEL FROM THE TAKATA AIRBAG. IT IS NOW JANUARY 17, 2017, A FULL 8 MONTHS OF NOT BEING ABLE TO USE THE VEHICLE AS DESIGNED, WITH ABSOLUTELY NO INFORMATION PROVIDED, NO REPAIRS AND NO TARGET DATE FOR A FIX, WE ARE EFFECTIVELY UNABLE TO USE OF THE VEHICLE. REQUESTS FOR A LOANER VEHICLE AT SEVERAL DEALERS HAS BEEN DENIED, WITH ADVICE TO CONTACT THE MANUFACTURER, WHO THEN ADVISED US TO CALL DEALERS. THIS IS UNCONSCIONABLE BEHAVIOR AND IS POTENTIALLY WORSE THAN THE VOLKSWAGON DEBACLE. THE VALUE OF THE VEHICLE HAS ESSENTIALLY DISAPPEARED AND IT CANNOT BE USED FOR BUSINESS OR PERSONAL FAMILY USE. TOYOTA MUST BE HELD LIABLE AND EITHER COMPENSATE OWNERS, PROVIDE A LOANER VEHICLE FOR THE DURATION OR PAY FOR RENTAL VEHICLES, PLUS A SUBSTANTIAL FINE FOR THE EXTREMELY EXCESSIVE DELAY.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED IN MAY. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL, WE RECEIVED THE LETTER FROM LEXUS ABOUT THE RECALL FOUR MONTHS AGO, AND DO NOT SEE ANY MORE ACTION TAKEN BY LEXUS TO REMEDY THE AIRBAG PROBLEM, WANT TO KNOW THE STATUS OF WHEN THE PROBLEM SHOULD BE FIXED.

VEHICLE DASHBOARD IS MELTING AND CREATES A DANGEROUS ROAD GLARE WHEN DRIVING ON SUNNY DAYS OR HOT DAYS. IT IS ALSO A VERY STICKY SURFACE THAT IS STICKING TO EVERYTHING. THIS IS KNOWN PROBLEM ON LEXUS AND TOYOTA CARS. *TR