2004 LEXUS ES 330 Complaints

THE 2004 LEXUS ES330 TRANSMISSION WAS HESITATION OR LACK OF RESPONSE, I COULD SENSE THE HESITATION TO SUDDEN SPEED WHICH I IMAGINE COULD BE A PROBLEM IF THERE WAS A CAR TAILGATING ME OR CHANGING LANES.*AK

STANDARD COMPLAINT FOR THIS CAR. ENGINE OR TRANSMISSION DELAY WHEN GAS PEDAL WAS RELEASED THEN SUDDENLY DEPRESSED. THIS OCCURS WHEN MERGING ONTO FREEWAYS, 4 WAY STOPS, A TRAFFIC LIGHT CHANGES, AND WHEN PULLING OUT TO PASS OR IN CERTAIN EMERGENCY MANEUVERS. THE DELAY IS APPROXIMATELY 1 OR 1.5 SECONDS AND DISRUPTS TIMING WHEN YOU DEPEND ON THROTTLE RESPONSE THE MOST! THIS HAS LED TO SEVERAL CLOSE CALLS. DEALER WAS MADE AWARE OF THE DEFECT WHEN CAR WAS 1 WEEK OLD AND I WAS TOLD THE ADAPTIVE SYSTEM NEEDS 1,000 MILES TO LEARN MY DRIVING HABITS. THE DEALER IS WELL AWARE OF THE PROBLEM AND SAYS ALL THE 2004 ES330S SUFFER FROM THE SAME PROBLEM. LEXUS CUSTOMER CARE CLAIMS THAT THE "CAR IS FUNCTIONING AS DESIGNED". THERE IS AND WILL BE NO ATTEMPT BY LEXUS CO. TO RESOLVE THIS ISSUE. THE DEALER'S HANDS ARE TIED AT THIS POINT SINCE THE COMPANY NEEDS TO ENGINEER A FIX. *LA

MY 2004 LEXUS ES330HAS A PROBLEM WITH SHIFTING. WHEN ATTEMPTING TO ACCELERATE THE CAR HESITATES SIGNIFICANTLY BEFORE DECIDING TO DOWNSHIFT. THIS IS A NOTABLE PROBLEM WHEN TRYING TO AVOID TRAFFIC OR CHANGE LANES FLUIDLY UNDER CROWDED TRAFFIC CONDITIONS. LEXUS SAYS THIS IS NORMAL FOR THE CAR.*AK

2004 LEXUS ES330 HESITATES AND THAN LUNGES ON ACCELERATION FROM 1ST TO 2ND. EALER UNABLE TO CORRECT; MANUFACTURER WILL NOT ACKNOWLEDGE THAT THERE IS A PROPLEM.*AK

AUTOMATIC TRANSMISSION/VEHICLE SPEED CONTROL:ACCELERATOR PEDAL FAILED. *AK THE VEHICLE HESITATES WHEN THE THROTTLE IS APPLIED WHILE DRINING AT 30 TO 40 MPH DUE TO POOR TRANSMISSION SHIFTING. THE DEALER INSTALLED NEW SOFTWARE WHICH IMPROVED (~50%) BUT DID NOT ELIMINATE THE CONCERN. THE CONSUMER SAYS THIS IS A COMMON CONCERN WITH THESE VEHICLES BASED ON HIS INTERNET RESEARCH. *DSY

THIS CAR IS EXTREMELY DANGEROUS. IT'S EITHER A DEFECTIVE TRANSMISSION OR BAD DRIVE-BY-WIRE DESIGN.THE CAR HESITATES EXTREMELY BADLY ON ACCELERATION. FOR EXAMPLE, WHEN YOU ARE ENTERING A LIMITED ACCESS HIGHWAY, IF YOU SLOW DOWN AND THEN STEP ON THE GAS, THERE IS A LONG LAG BEFORE THE CAR BEGINS TO PICK UP SPEED. THIS LAG IS OFTEN A SECOND OR MORE. I HAVE NEARLY BEEN HIT NUMEROUS TIMES WHILE THE CAR MAKES UP ITS MIND WHETHER IT WANTS TO MOVE OR NOT.THE DEALER HAS REFUSED TO FIX THE PROBLEM.*AK

WHILE DRIVING AND COMING TO COMPLETE STOP VEHICLE HESITATED UPON ACCELERATION FOR A FEW SECONDS. DEALER INSPECTED VEHICLE, AND INDICATED THE VEHICLE WAS OPERATING AS DESIGNED BY MANUFACTURER. *AK

WHILE DRIVING AT ANY SPEED AND WHEN TRYING TO PASS OTHER VEHICLES IT HESITATED FOR SEVERAL SECONDS. AFTER ACCELERATING THE VEHICLE WILL NOT GO INTO ANY PARTICULAR GEAR. ALSO, ENGINE WOULD WHINE DURING THIS PROCESS. DEALER CLAIMED THAT THE VEHICLE WAS DESIGNED TO ADAPT TO THE DRIVERS HABITS.*AK

DURING THE FIRST WEEKS, THE TRANSMISSION ACTED ERRATICALLY. DRIVING AT SLOW SPEEDS, WHEN I RELEASE THE ACCELERATOR TO COAST, AND THEN ACCELERATE, THE TRANSMISSION SLIPS OR TAKES TIME TO ENGAGE, CAUSING THE VEHICLE TO LURCH FORWARD. (THIS HAS BEEN DESCRIBED AS A "DELAY/HESITATION IN SHIFTING," OR THAT THE TRANSMISSION IS "SEARCHING FOR A GEAR.") THE TRANSMISSION DID NOT SHIFT UP OR DOWN SMOOTHLY. I BROUGHT THE VEHICLE IN. THE SERVICE TECH ACKNOWLEDGED THE PROBLEM. I WAS THEN ASKED TO BRING THE VEHICLE IN AND LEAVE IT FOR A FEW DAYS. NOT HEARING BACK FROM ANYONE, I CALLED AND WAS INFORMED THAT THEY HAD BEEN UNABLE TO FIX THE PROBLEM. A FEW DAYS LATER, I WAS TOLD TO PICK UP THE CAR. I SPOKE WITH [XXX]. HE INFORMED ME THAT LEXUS DROVE THE VEHICLE AND SPECULATED THE CAUSE WAS THE GAS. I WAS TOLD THAT I NEEDED TO "RUN THROUGH A FEW TANKS OF GAS." WHEN I WENT TO PICK UP THE VEHICLE, I WAS READING THE SERVICE TICKET AND SAW A STATEMENT ON THE TICKET THAT: "NO FAULT FOUND." DESPITE THIS, THE TICKET WAS INACCURATE. WORK WAS DONE ON THE VEHICLE, INCLUDING RESETTING THE MEMORY, REPLACEMENT OF A FILTER AND NEW GAS. I THEN SPOKE WITH [XXX], SERVICE MANAGER. HE CONCEDED THAT THE SERVICE TICKET WAS INACCURATE. HE TOLD ME THAT HE WAS LOOKING INTO THE ISSUE. HE CALLED ME BACK AND SAID THE LEXUS ENGINEERS WERE AWARE OF THIS PROBLEM AND IT WAS A SOFTWARE PROBLEM. THE VEHICLE IS DEFECTIVE. I HAVE NOW DRIVEN 2-3 OF THESE CARS, AND THE SYMPTOMS ARE CONSISTENT. I CONTACTED LEXUS. THEY STATED THAT THE PROBLEM WAS A "CHARACTERISTIC" OF THE CAR, AND THAT THERE "WAS NOTHING WRONG WITH THE CAR." LEXUS KNOWS THE CAR'S TRANSMISSION IS DEFECTIVE, BUT THE FIX IS TOO COSTLY. SO, CONSUMERS ARE GOING TO BE STONEWALLED. THE NHTSA SHOULD IMMEDIATELY RECALL ALL LEXUS VEHICLES WITH THE 330 ENGINE MATED TO THIS NEW 5 SPEED TRANSMISSION BEFORE SOMEONE IS INJURED/KILLED. IF YOU OR ANYONE ELSE HAS ANY QUESTIONS, PLEASE FEEL FREE TO CALL ME AT [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI

TRANSMISSION FAILED TO ACCELERATE WHEN STEPPING ON GAS. TRANSMISSION ONLY WHINED AND FAILED TO GET A GEAR FOR A COUPLE OF MOMENTS. (BIG HESITATION) VERY DANGEROUS WHEN TRYING TO PASS AT LOW SPEEDS. THE TRANSMISSION ONLY DOES THIS INTERMITTENTLY, DEALER STATES ITS DRIVE BY WIRE AND IS NORMAL. I GUESS UNTIL SOMEBODY DIES THEY (LEXUS) ARE NOT GOING TO DO ANYTHING ABOUT IT. HELP, THIS HAS BEEN AN ONGOING PROBLEM AND THE CAR ONLY HAS 1600 MILES ON IT.*AK