2004 LEXUS ES 330 Complaints

WE HAVE A 2004 LEXUS ES330 WITH 22,000 MILES. WE HAVE BEEN HAVING PROBLEMS WITH HESITATION, HARD SHIFTS AND MISSED GEARS FOR THE LAST 10,000 MILES. THE DEALER REPLACED THE COMPUTER MODULE AT 16,000 MILES AND THE CAR IS A LITTLE BETTER BUT NOT MUCH. I TOOK IT BACK IN FOR THE PROBLEM AT 21,000 MILES AND THE DEALER ACKNOWLEDGED THAT THERE WAS A PROBLEM WITH THE CAR, BUT THEY DID NOT KNOW HOW TO FIX IT. THE DEALER TOLD ME THAT LEXUS TOLD THEM THAT THEY WERE HAVING TROUBLE WITH A NUMBER OF THE ES CARS AFTER THE MODULE WAS CHANGED BUT THEY DID NOT KNOW HOW TO TELL THE DEALER TO FIX IT. I HAVE SPOKEN WITH LEXUS AND THEIR REPRESENTATIVE AGAIN ACKNOWLEDGED THAT THERE WAS A PROBLEM WITH THE SHIFTING IN THE ES. ALTHOUGH BOTH THE DEALERSHIP AND THE MANUFACTURER HAVE BOTH ADMITTED THAT THERE IS A PROBLEM I HAVE BEEN UNABLE TO GET THEM TO EVEN ATTEMPT TO DO ANYTHING ABOUT IT. WE HAVE HAD THIS PROBLEM FOR OVER 1/3 OF THE TIME THAT WE HAVE HAD THE CAR AND NOW I HAVE TO WAIT 2 MORE WEEKS FOR A LEXUS REP TO COME INTO TOWN TO "TALK TO ME". THE LEXUS PEOPLE TOLD ME THEY WERE GOING TO LOOK INTO MY COMPLAINTS AND CALL ME BACK IN A COUPLE OF DAYS AND 10 DAYS LATER I STILL HAD NOT HEARD FROM THEM. NOT ONLY DO I FIND THE PROBLEM VERY ANNOYING I AM VERY CONCERNED THAT THE HESITATION PROBLEM COULD LEAD TO AN ACCIDENT, AND I AM QUITE SURE THAT THE ERRATIC SHIFTING WILL LEAD TO PREMATURE TRANSMISSION FAILURE. *JB

2004 ES 330 EXHIBITING TRANSMISSION PROBLEMS EVEN AFTER "DEALER FIX". THERE IS SEVER GEAR HUNTING AT EVERY SPEED SOMETIMES RESULTS IN A LAG OF ACCELERATION OR ACCELERATION LURCHES THAT RESULT IN CLOSE CALL ACCIDENTS. NOTE THAT THIS PROBLEM DID NOT START OCCURRING UNTIL AFTER 2,000 MILES OF DRIVING AFTER THE CAR WAS PURCHASED AS BRAND NEW. *NM

2004 LEXUS ES 330 DEVELOPED A PROBLEM WITH BRAKING.*MR THE CONSUMER NOTICED THAT THE BRAKE PEDAL WAS NOISEY WHEN PRESSED AND RELEASED. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY EXPLAINED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE AND THAT IT WAS THE WAY IT WAS DESIGNED. *NM

TRANSMISSION PROBLEMS WITH MY 2004 ES330 I AM BECOMING VERY CONCERNED WITH MY NEW 2004 LEXUS. I HAVE HAD IT IN THE SERVICE CENTER FOUR (4) TIMES NOW WITH THE SAME TRANSMISSION PROBLEM. THE SERVICE CENTER KEEPS TELLING ME THAT THERE IS NO PROBLEM WITH THE TRANSMISSION AND THAT IT IS THE WAY I DRIVE... MY 1999 LEXUS DID NOT HAVE THIS PROBLEM AND I AM PERPLEXED ON WHY I AM BEING TOLD IT IS ME AND NOT THE CAR. THIS LAST SERVICE CALL ON AUGUST 22ND I WAS TOLD TO USE A HIGHER GRADE OF GASOLINE. I HAVE NOW GONE THROUGH A TANK OF THE HIGH GRADE GAS AND MY TRANSMISSION IS STILL SLIPPING. I NOTICE IT WHEN I SLOW TO NEGOTIATE A TURN, WHEN I AM DRIVING BETWEEN 15 AND 20 MILES PER HOUR, ALSO NOW WHEN I AM MERGING INTO TRAFFIC EITHER SLOW OR FROM A STOP THE CAR HESITATES AND THEN LURCHES FORWARD WITH A KICK.. I AM BEGINNING TO BE AFRAID TO DRIVE THIS CAR NOT KNOWING WHAT WILL HAPPEN NEXT. I HAVE 3 CHILDREN THAT NEED TO BE SHUTTLED AROUND EVERY DAY AND I AM CONCERNED FOR THEIR SAFETY AS WELL.. I WANT TO TAKE IT BACK TO THE SERVICE CENTER BUT THE FEELING I AM GETTING IS THAT THEY THINK I AM CRAZY. THIS IS DUE TO THEY SAY THERE IS NO PROBLEM WITH THE TRANSMISSION. ALSO, I DON'T NEED EXTRA HORSE POWER WITH THE HIGHER GRADE OF GAS, THE LEXUS HAS PLENTY OF POWER... CAN SOMEONE PLEASE HELP ME IN THIS MATTER? THIS TRANSMISSION IS JUNK... I HAVE HAD MY HUSBAND DRIVE THE CAR AND HE CONCURS THAT THE TRANSMISSION DOES SLIP AND HE FEELS IT MUST BE SOME TYPE OF MODULATOR THAT IS NOT GETTING THE FLUID TO THE TORQUE CONVERTER OR SOMETHING LIKE THAT.. I HAVE LESS THAN 15,000 MILES ON MY CAR AND WITH THIS PROBLEM IT FEELS LIKE I AM DRIVING A CAR WITH 150,000 MILES ON IT... I DON'T FEEL COMFORTABLE NOR SAFE DRIVING THIS CAR... PLEASE HELP... I HAVE CALLED LEXUS 2 DAYS AFTER THE PURCHASE OF MY CAR WHEN I FIRST FELT THE IRREGULAR SHIFTING PATTERNS.. THINKING IT WOULD GET BETTER I WAITED UNTIL MY 1000 MILE SERVICE CHECK TO BRING IT UP A AGAIN.. IT SEEMS TO BE GETTING WORSE. *JB

CONSUMER COMPLAINT REGARDING AUTO SAFETY.*MR THE CONSUMER IS COMPLAINING ABUT AN INSURANCE COMPANY WHO WANTS TO USE A PRE-OWNED SAFETY BAR TO FIX DAMAGE THE CONSMER'S VEHICLE SUSTAINED BY ONE OF THEIR CLIENTS. *NM

THE CAR HESITATES WHEN THE GAS PEDAL IS DEPRESSED AND THEN IT LURCHES INTO GEAR. IT HAS ALSO PULLED TO THE LEFT SINCE WE BOUGHT IT DESPITES NUMEROUS REPAIR ATTEMPTS. WE ARE CURRENTLY ENAGED IN A LEMON LAWSUIT REGARDING THIS ISSUE.*AK

2004 LEXUS ES 330 HAS SEVERE HESITATION AND SURGING PROBLEMS WHEN TRYING TO ACCELERATE UNDER TRAFFIC CONDITIONS SUCH AS MERGING ONTO FREEWAY WHERE YOU MIGHT NEED TO SLOW AND THEN ACCELERATE. WE EXPERIENCED DANGEROUS SITUATIONS DUE TO HESITATION AND THEN SUDDEN SURGE. SECOND TRIP TO DEALER AND THEY SAY IT'S A KNOWN PROBLEM AND THERE IS NOTHING THEY CAN DO. I BELIEVE IT IS A SAFETY ISSUE AND A RECALL SHOULD BE ENFORCED. LEXUS SEEMS TO THINK IT IS ONLY AN INCONVENIENCE.

DT: CONSUMER'S WIFE GOT INTO THE VEHICLE AND REVERSED, THEN PUT THE VEHICLE INTO DRIVE. AT THAT TIME, IT CONTINUED TO GO BACKWARDS. SHE THEN CALLED THE CONSUMER AND HE CALLED THE AUTO CLUB, A WRECKER CAME OUT, AND THE SERVICE MAN PUT A BLOCK BEHIND THE WHEEL AND THE VEHICLE WENT FORWARD IN DRIVE. THE DEALERSHIP WAS CONTACTED AT THIS TIME, BUT THE VEHICLE WAS NOT LEFT. YESTERDAY, THE VEHICLE WENT BACKWARDS IN DRIVE AGAIN. HE HAS CONTACTED SANTA MONICA LEXUS AND THEY WERE SENDING OUT A DIAGNOSTIC EXPERT TO CHECK THE VEHICLE. THE FIRST TIME WAS A COUPLE OF WEEKS AGO.*AK

I NOT LONGER HAVE CONFIDENCE IN DRIVING MY LEXUS 2004 ES330 WITH 12,500 MILES DUE TO 2 MAIN REASONS. (A) THIS CAR CONTINUE TO PULL TO THE LEFT TO THE POINT THAT I MUST CONTINUALLY PUT PRESSURE TO THE STEERING WHEEL SO THE CAR WONT MOVE TO THE LEFT. THIS IS HAPPENING EVEN AFTER THE DEALER HAS SUPPOSEDLY FIXED ISSUE. (B) THE VERY WELL KNOWN TRANSMISSION PROBLEM. THIS VEHICLE IS UNSAFE TO DRIVE IN MANY INSTANCES WHERE YOU NEED TO MERGE INTO TRAFFIC AND THE CAR DOES NOT RESPONDED TO THE GAS PEDAL. THE SYMPTOM IS VERY NOTICEABLE WHEN YOU ARE ON STOP AND GO TRAFFIC OR IN SLOW TRAFFIC. I URGE YOUR AGENCY TO INVESTIGATE THIS MATTER BEFORE ANY CASUALTY OCCURS. LEXUS NORMAL RESPONSE IS THAT THE CAR IS OPERATING AS DESIGNED. THE DEALER MUST HAVE BEEN TOLD TO EXPRESS THE SAME LINE AS THEY ALWAYS HAVE THE SAME ANSWER FOR ANYTHING THEY DO NOT HAVE A SOLUTION FOR.

CONSUMER IS REQUESTING INFORMATION REGARDING THE STATUS OF THE REVIEW OF THE 2004 LEXUS EX 330 ACCELERATION DELAY PROBLEM.*MR THE CONSUMER EXPERIENCED AN ACCELERATION DELAY WHILE DRIVING THE VEHICLE. WHEN THE CONSUMER SLOWED THE VEHICLE DOWN, LIKE WHEN APPROACHING A HIGHWAY ON RAMP, THEN ACCELERATED TO GET INTO TRAFFIC, THERE WAS AN 1.5 SECOND DELAY BEFORE THE VEHICLE WOULD ACCELERATE. *NM