2002 LEXUS ES300 Complaints

WE HAVE AN ESCALATING SHUDDER WHEN DOWN SHIFTING THE TRANSMISSION. THE DEALER ACKNOWLEDGED THAT THEY HAVE A PROBLEM WITH SOFTWARE BETWEEN THE ENGINE AND THE POWERTRAIN/TRANSMISSION. THEY DO NOT HAVE A FIX AND ARE ASKING CUSTOMERS TO DRIVE THE VEHICLE FOR ANOTHER POSSIBLE 45 TO 60 DAYS UNTIL THE FIX IS ISSUED. WE HAVE REQUESTED ANOTHER CAR SINCE THIS IS OUR 4TH ES400 IN THE PAST TEN YEARS AND THE 97 LEXUS WE TRADED WAS IN PERFECT CONDITION. WE ARE NOT WILLING TO WAIT FOR A REPAIR AND HAVE NOTIFIED THE COMPANY THAT THEY NEED TO RESOLVE OUR PROBLEM CAUSED BY THEIR DEFECTIVE PRODUCT WITH A NEW VEHICLE.*AK

CONSUMER STATES THAT THE VEHICLE WAS INVOLVED IN A FRONTAL COLLISION, UPON IMPACT THE AIR BAGS DID NOT DEPLOY. THE DEALER AND MANUFACTURER WERE NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION.*JB

THE VEHICLE WAS MOVING 2-3MPH PULLING INTO A PARKING SPACE WHEN THE ACCELERATOR PEDAL DROPPED TO THE FLOOR CAUSING SUDDEN ACCELERATION AND CAUSING THE VEHICLE TO STRICK A CONCRETE BUMPER DAMAGING THE FRAME AND RADIATOR, THE CONSUMER BELIEVE THAT UPON DEPRESING THE BRAKLE HE ALSO PRESSED TH ACCELERATOR WHICH CAUSED THE SUDDEN ACCELERATION. THE CONSUMER HAS CONTACTED THE MANUFACTURER AND DEALER. *JB *MJ

THE CAR STALLS AND PAUSES IN TRAFFIC. THE CAR HAS ROUGH VIBRATION WHEN THE GEARS SHIFT. THE DEALER SAID THE COMPUTER WAS DESIGNED TO OPERATE IN THAT MANNER AND THAT THERE IS PRESENTLY NO CORRECTION FOR THE PROBLEM. THE DEALER ACKNOWLEDGED THE PROBLEM, BUT REFUSES TO REPLACE THE CAR OR TO BUY ME OUT BECAUSE THIS PROBLEM HAS NOT RESULTED IN ANY FATALITIES.

INSTRUMENT CLUSTER GAUGES HAVE RED NEEDLES AGAINST A BLACK BACKGROUND WHICH ARE DIFFICULT TO SEE IN DAYLIGHT CONDITIONS, ESPECIALLY IN FULL SUNLIGHT AND ARE IMPOSSIBE TO SEE WEARING SUN GLASSES. THIS, IN MY OPINION, CONSTITUTES A SAFETY HAZARD, BEING UNABLE TO READ THE GAGES, ESPECIALLY THE SPEED.*AK

LIGHTS TO READ SPEED ODOMETER AND GAS, ARE HARD TO READ, CAUSING CONSUMER TO ONLY SEE IN DARK AREAS, AND NOT DURING DAY TIME.*AK

UPON PURCHASING VEHICLE THERE WAS A DESIGN DEFECT IN FUEL TANK. CANNOT GET GAS CAP OFF VEHICLE TO PUT GASOLINE IN IT. CONTACTED THE DEALER. *AK CONSUMER STATES THE FILLER CAP WAS REPLACED WITH A NEW VERSION BUT IT REQUIRED A TOOL TO REMOVE IT AND DID NOT SOLVE THE PROBLEM. *YH

CAR WON'T GO INTO GEAR PROPERLY DURING STOP-AND-GO TRAFFIC OR PULL OUT INTO TRAFFIC WHILE TURNING A CORNER, RESULTING IN UNSAFE SITUATIONS AS NOTED BY OTHER CARS' HORNS HONKING AND BRAKES BEING APPLIED . DEALER SAYS IT PERFORMS AS DESIGNED BY FACTORY, AND THERE IS NO WAY TO FIX IT. *AK

WHILE DRIVING WHEN SUN IS SHINING CONSUMER IS UNABLE TO READ SPEED ODOMETER DUE TO POOR DESIGN, BLACK BACK ROUND WITH WHITE NUMBERS AND A BLACK NEEDLE. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER INFORMATION. *AK

GAS CAP IS VERY HARD TO TWIST OFF. CONSUMER DEVELOPED A SPRANG WRIST TRYING TO TWIST IS OFF. SPRING CLIP CAUSES IT TO LOCK UP.*AK