2010 LEXUS ES350 Complaints

MY 2010 ES 350 THE SIDE MIRRORS FOG UP WHEN IT'S RAINING AND THE OUTSIDE TEMPERATURE IS BELOW THE 50 DEGREE RANGE AND A SLIGHT DROP OR INCREASE IN TEMPERATURE BETWEEN TRAVELING POINTS, LIKE DRIVING FROM A LOWER TEMPERATURE NORTHERN VIRGINIA INTO A HIGHER HUMIDITY AND TEMPERATURE TODAY (4/5/11) IN WASHINGTON DC WEATHER. I COULDN'T SEE ANYTHING OUT OF THE TWO MIRRORS TO CHANGE LANES ON THE HIGHWAY, A VERY UNSAFE AND HAZARDOUS CONDITION TRYING TO LOWER THE WINDOW IN THE RAIN AND WIPE THE DRIVE SIDE MIRROR, DRIVE, AND HAVING TO REPEAT 5 MINUTES LATER. EREN: GOOD MORNING. THANK YOU FOR CONTACTING LEXUS TODAY. *TR

TL*THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT STATED THAT IT TOOK THE VEHICLE THREE TO FOUR MINUTES TO SLOW DOWN WHEN HE TOOK HIS FOOT OFF THE ACCELERATOR PEDAL. THE FAILURE OCCURRED AT ANY SPEED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THAT THERE WAS NOTHING WRONG. THE CONTACT ALSO STATED THAT THE NAVIGATION SYSTEM DID NOT FUNCTION PROPERLY. THE FAILURE MILEAGE WAS 0 AND THE CURRENT MILEAGE WAS APPROXIMATELY 15,600. UPDATED 01/31/11 *BF UPDATED 02/03/11 UPDATED 02/14/11

TL*THE CONTACT OWNS A 2010 LEXUS ES350 WITH 15,600 MILES. THE CONTACT STATED THAT WHILE DRIVING 35 MPH AND RELEASING HIS FOOT OFF OF THE ACCELERATOR PEDAL THE VEHICLE WOULD NOT DECREASE IN SPEED. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY COULD NOT DETERMINE THE CAUSE OF FAILURE. UPDATED 01/31/11 *BF THE CONSUMER ALSO STATED THE NAVIGATION SYSTEM WAS INOPERATIVE. UPDATED 02/03/11 UPATED 02/14/11

TL*THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH WHEN THE GPS NAVIGATION SYSTEM DISPLAYED INACCURATE INFORMATION WHICH DIRECTED HIM TO THE WRONG LOCATION. THE CONSUMER WAS INVOLVED IN A CRASH DUE TO THE INCORRECT DRIVING DIRECTIONS. THE MANUFACTURER WAS NOTIFIED AND REFUSED TO ACCEPT FINANCIAL RESPONSIBILITY FOR REPAIRING THE GPS NAVIGATION SYSTEM. THE FAILURE MILEAGE WAS 15,400. UPDATED 01/31/11 *BF THE CONSUMER ALSO STATED THE VEHICLE WOULD NOT SLOW DOWN. UPDATED 02/03/11 UPDATED 07-06/11 *BF UPDATED 2/29/12 *CN

THE CAR INTERMITTENTLY DOES NOT START. OCCURRED FOUR TIMES IN LESS THAN FIVE MONTHS. CAR BOUGHT NEW FROM DEALER LATE 4/2010. AFTER DRIVING CAR AROUND TO RUN ERRANDS, CAR DOES NOT START. BRAKE IS HARD, AND CHARGING SYSTEM WARNING SIGN APPEARS. SOS SAFETY FEATURE OFTEN DOES NOT OPERATE DURING THESE INSTANCES. FIRST OCCURRED 6/28/2010. ROADSIDE CALLED-REQUIRED BATTERY JUMP. DEALER EVALUATED CAR- CLAIMED NO ISSUES WITH CAR OR BATTERY. SECOND OCCURRENCE: 7/6/10. ROADSIDE CALLED. DEALER EVALUATED CAR FOR TWO WEEKS. THIRD OCCURRENCE HAPPENED WHILE AT DEALER. LEXUS TECHNICIAN WAS ABLE TO REPLICATE THE PROBLEM. TECHNICIAN THOUGHT THE CAR WAS NOT RECOGNIZING THE KEY. BATTERY FOR KEYS REPLACED. FOURTH OCCURRENCE- 8/31/10. ROADSIDE CALLED. BROUGHT TO DEALER. CLAIMS THERE ARE NO ISSUES WITH CAR, BUT CANNOT PROVIDE EXPLANATION WHY THIS IS OCCURRING OR GIVE ANY GUIDELINES TO PREVENT THE SITUATION FROM OCCURRING AGAIN. IN ALL INSTANCES THE CAR WAS NEVER COLD, SO BATTERY COULD NOT HAVE BEEN ISSUE. FAILURE WAS REPLICATED BY DEALER, BUT DEALER UNABLE TO FIND ADEQUATE RESOLUTION TO FAILURE. HOWEVER, CLAIMS CAR IS "SAFE" TO DRIVE. *TR

TL*THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT STATED THAT THE VEHICLE IS TURNED OFF BY A KEYLESS SYSTEM, THE ENGINE WAS VERY QUIET; THEREFORE; THE DRIVER LEFT THE ENGINE RUNNING FOR OVER FOUR HOURS. THE CONTACT STATED THAT A KEYLESS SYSTEM WAS VERY DANGEROUS. HE FEELS A KEY SYSTEM WOULD BE LESS LIKELY TO CAUSE THE PROBLEM OF LEAVING THE ENGINE ON. THE VIN WASN'T AVAILABLE. THE FAILURE AND THE CURRENT MILEAGES WERE 5,000. UPDATED 12/22/10 *BF UPDATED 12/30/10

1. AS I APPROACHED A RED LIGHT, I WANTED TO MOVE MY FOOT FROM THE GAS PEDAL TO THE BRAKE. THE TOP OF MY SNEAKER GOT CAUGHT IN THE UNDERSIDE OF THE BRAKE PREVENTING ME FROM BEING ABLE TO STOP THE CAR. I WAS ABLE TO FREE MY FOOT BY PULLING IT SIDEWAYS AND BACK TO THE GAS PEDAL CAUSING ME TO MOMENTARILY HIT THE GAS PEDAL AND MOVING THE CAR FORWARD TOWARD THE INTERSECTION. SINCE I HAD BEGUN TO SLOW DOWN FOR THE TRAFFIC LIGHT AND THERE WAS NO CAR IN FRONT OF ME, NO ACCIDENT TOOK PLACE. 2. JAN 31-A FEW DAYS LATER THE SAME THING HAPPENED. I CALLED LEXUS OF AVENTURA 3. FEB 2 THEY CAME & PICKED UP THE CAR. I TOLD THEM TO PUT IN WRITING WHAT THEY FOUND AND WHAT THEY DID TO CORRECT IT. THEIR REPRESENTATIVE TOLD ME THAT WHEN HE TEST DROVE THE CAR HIS FOOT GOT STUCK IN THE SAME WAY AS MINE & THAT IT HAPPENED TO 3 OTHER VEHICLES TESTED. FURTHER, HE OFFERED TO COMPENSATE ME FOR MY INCONVENIENCE BY A) FILLING OUR TANK UP WITH GAS, B) GIVING US 10,000 MILES SERVICE @ NO CHARGE AS WELL AS AN INTERIOR CLEANING AND DETAILING. IN OUR PHONE CONVERSATIONS DURING THE NEXT FEW DAYS, HE INCREASED HIS OFFERS AND TOLD ME THAT THE FLOOR MAT HAD BEEN REPLACED IN MY CAR. I ASKED THAT ALL REPAIRS & OFFERS BE PUT IN WRITING. FEB 5 I CONTACTED LEXUS OF AMERICA & ON FEB 8 A REPRESENTATIVE OF LEXUS SOUTHERN CONTACTED ME. WE HAVE BEEN EXCHANGING PHONE CALLS & LETTERS SINCE THEN. *TR

TL* THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT STATED THE VEHICLE WAS EQUIPPED WITH A KEYLESS ENTRY DEVICE AND WHEN THE DEVICE WAS INSIDE THE VEHICLE, THE DOOR WAS NOT SUPPOSED TO LOCK. THE CONTACT STATED THE DOORS WOULD LOCK EVEN WITH THE KEYLESS ENTRY INSIDE OF THE VEHICLE. THE CONTACT DID NOT TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 5,000. UPDATED 09/29/10. *LJ

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) I WAS DRIVING IN TRAFFIC IN LOS ANGELES, CA IN A 2010 LEXUS ES 350 WHEN I FELT A BANG. I APPLIED THE BRAKES BUT DID NOT STOP UNTIL I PRESSED THE START/STOP BUTTON. THE CAR WAS SPUN AROUND AND I WAS INVOLVED WITH ANOTHER CAR. THE VIN IS [XXX] . LUCKILY NO ONE WAS INJURED ACCORDING TO THE POLICE WHO WERE THERE. *TR

2010 LEXUS ES350. CONSUMER STATES UNINTENDED ACCELERATION. *TGW THE CONSUMER STATED HE ENGAGED THE CRUISE CONTROL, BUT DUE TO SPEED RESTRICTIONS WHERE HE WAS DRIVING, HE APPLIED THE BRAKE AND DROVE TO THE TOP. ONCE ON LEVEL GROUND AND WITH A CLEAR LANE AHEAD, HE ENGAGED RESUME. TO HIS SURPRISE THE VEHICLE LURCHED FORWARD WITH SUCH FORCE THAT HE FELT HE HAD BEEN PUSHED BACK INTO THE SEAT VERY HARD. HE APPLIED THE BRAKE AND DISENGAGED THE CRUISE CONTROL. THE DEALERS EXPLANATION WAS THAT THE VEHICLE WAS POWERFUL. THE CONSUMER ALSO STATED THERE WAS POOR VISIBILITY IN THE REAR OF THE VEHICLE. HE STATED HE IS 5" 10' TALL, BUT SITTING IN THE DRIVERS SEAT, HE COULD NOT SEE THE BACK OF THE CAR; THE END OF THE TRUNK LID, OR THE TAIL LIGHTS. THE REAR HEAD RESTS COVERED MUCH OF THE CORNERS OF THE REAR WINDOW AND THE MIDDLE WAS ALSO BLOCKED BY THE BRAKE LIGHT. ALSO, JUST AFTER THE REAR PASSENGER SEAT, THE COVER OVER THE TRUNK WAS SLANTED AT AN ANGLE UPWARD, AND HE COULD NOT SEE WHERE THE TRUNK ENDED. AN OBJECT OR A CHILD WHO IS 4" 5' TALL COULD NOT BE SEEN UNTIL HE DROVE AWAY. THE DOOR MIRROR SHOWED THE HANDLE OF THE REAR PASSENGER'S DOOR, AFTER WHICH SINCE THE BODY WAS SLANTED INWARDLY, THERE WAS NO WAY TO SEE THE TAIL LIGHTS AND THUS GAUGE WHERE THE CAR ENDED. THE CONSUMER STATED HE WAS FORCED TO BACK AWAY VERY SLOWLY IN PARKING LOTS. ON ROADS AFTER A SNOWFALL, THE VEHICLE SKIDDED AND FISH-TAILED UN-LIKE AN ORDINARY REAR-WHEEL DRIVE VEHICLE. IT KEPT GOING, AND DRIVING BECAME UNEASY. DURING THE FIRST WEEK OF DRIVING, ANYTIME THE HEAT WAS ON, THERE WAS A STRONG SMELL OF BURNING PLASTIC COMING FROM THE VENTS. THE PASSENGER'S DOOR DID NOT FIT THE BODY OF THE VEHICLE. THEY WERE SNUG AT THE TOP, BUT WHEN THEY REACH THE DOOR HANDLE, THERE WAS AT LEAST ONE/THREE OF AN INCH GAP BETWEEN THE DOOR AND THE BODY.