2007 LEXUS ES350 Complaints

TL*THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT WAS DRIVING 25 MPH WHEN SHE ENGAGED THE BRAKE PEDAL, THE VEHICLE SURGED AND CRASHED INTO THE BACK OF A VEHICLE. THE AIR BAGS CAUSED MILD INJURIES TO THE DRIVER WHEN THEY DEPLOYED. THE POLICE WAS CALLED AND A REPORT WAS TAKEN. THE CONTACTS INSURANCE COMPANY PAID FOR THE VEHICLE TO BE REPAIRED. THE VEHICLE WAS REPAIRED AND IT IS IN THE CONTACTS POSSESSION BUT SHE DOESN'T FEEL SAFE DRIVING IT. THE CONTACT DID RECEIVE A RECALL NOTICE IN OCTOBER CONCERNING THE FLOOR MATS. THE CONTACT INFORMED THE DEALER THAT SHE DID NOT HAVE ANY FLOOR MATS IN HER VEHICLE AND HE STATED THAT HER VEHICLE WAS NOT ON THE RECALL LIST. THE FAILURE MILEAGE WAS 33,000. THE CURRENT MILEAGE WAS 33,010. UPDATED 3/30/2010 UPDATED 05/04/10. *LJ UPDATED 09/07/10*JB UPDATED 10/08/10*JB

TL*THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT HE WAS UPSET BECAUSE HE NEVER RECEIVED A LETTER ABOUT THE RECALL. THE CONTACT RECEIVED A RECALL NOTICE TWO YEARS AGO AND THE REPAIR WAS MADE; HOWEVER, HE WAS NEVER NOTIFIED WHAT COMPONENT THEY REPAIRED. THEY ONLY ADVISED HIM TO BRING THE VEHICLE INTO THE DEALER. THE CONTACT DID NOT HAVE ANY PRIOR PROBLEMS WITH HIS VEHICLE AND WAS NOTIFIED ON YESTERDAY TO BRING HIS VEHICLE INTO AN AUTHORIZED DEALER AGAIN TO BE REPAIRED. THE CONTACT ASKED AGAIN WHAT NEEDED TO BE FIXED AND THE DEALER REPLIED THAT HIS VEHICLE WAS A PART OF THE RECALL. AFTER MULTIPLE QUESTIONS, THE DEALER THEN SAID HE WAS GOING TO FIX THE ACCELERATOR. THE CONTACT FEELS THAT WAS VERY UNPROFESSIONAL AND SCHEDULED AN APPOINTMENT. HE FEELS THAT HE SHOULD HAVE RECEIVED SOMETHING FROM THE MANUFACTURER IN WRITING. THE CONTACT DID NOT HAVE AN INCIDENT SO THERE WERE NO FAILURES. THE FAILURE AND CURRENT MILEAGES WERE 15,794.

ENGINE SURGES, UNEXPECTED ACCELERATION. OCCURS AT LOW SPEEDS, APPEARS TO BE FAILURE OF AUTOMATIC TRANSMISSION. HAPPENS EVERY COUPLE OF MONTHS. WAS TOLD IT WAS MY FAULT FOR NOT UNDERSTANDING HOW THE "INTELLIGENT" TRANSMISSION FUNCTIONS. *TR

WHILE SITTING AT A RED LIGHT WITH MY FOOT ON THE BRAKE, THE ENGINE SPEED INCREASED FROM IDLE WITHOUT TOUCHING THE ACCELERATOR PEDAL. I SLAMMED MY FOOT DOWN ON THE ACCELERATOR A FEW TIMES THINKING IT WAS LODGED. IT DEPRESSED AND RETURNED TO POSITION WITHOUT STICKING. AFTER APPROX. FIVE OR MORE SECONDS THE ENGINE SPEED RETURNED TO IDLE ON ITS OWN. I SHUT OFF THE VEHICLE AND RESTARTED IT. THE PROBLEM HASN'T OCCURRED SINCE - KNOCK ON WOOD. THE SPEED INCREASE WAS NOT MINOR AS ONE WOULD EXPECT FROM THE AIR CONDITIONING TURNING ON - THE ENGINE SPEED WAS SEVERAL THOUSAND RPM'S BUT DID NOT RED-LINE. *TR

I BOUGHT A 2007 LEXUS E350 LAST OCTOBER. IT WAS PURCHASED FROM LUJACK LEXUS IN DAVENPORT AS A CERTIFIED VEHICLE WARRANTIED TO 100,000 MILES. THE CAR HAD ONLY 35000 MILES ON IT AT TIME OF PURCHASE. SOME TIME IN NOVEMBER, MY HUSBAND AND I WERE SITTING AT A RED LIGHT. WE WERE THE FIRST CAR AT THE LIGHT AND WHEN IT CHANGED TO GREEN WE TOOK OFF AT A NORMAL SPEED. HOWEVER, MY CAR DECIDED IT WANTED TO GO FASTER THEN THE SPEED LIMIT. I PUMPED THE ACCELERATOR TO GET IT TO SLOW DOWN AND THAT WORKED THE FIRST TIME. I JUST BRUSHED THAT OFF AS A FLUKE NOT KNOWING TOYOTA VEHICLES WERE HAVING THIS PROBLEM. THE SECOND TIME IT HAPPENED, WAS DURING THE FIRST WEEK OF JANUARY WHEN MY GRANDDAUGHTER WAS OFF SCHOOL. I WAS GOING APPROX 10 MPH DOWN AN ALLEY WHERE I PARK MY CAR AT WORK. THE ALLEY WAS ICY. I WAS BRAKING TO TURN A CORNER TO PARK MY CAR AND THE CAR JUST TOOK OFF ON ME. I HAD MY FOOT ON THE BRAKE BUT THE TIRES WERE GOING 80 MPH AND I WAS HEADING FOR A BRICK WALL. MY DAUGHTER THOUGHT QUICK ENOUGH TO THROW MY CAR IN NEUTRAL AND I PUSHED THE OFF BUTTON ON MY CAR. MY CAR RACED DOWN THE ALLEY FOR ABOUT 100 YDS BEFORE I WAS ABLE TO STOP IT. I CALLED THE LEXUS DEALER AND THEY SAID TO TAKE MY FLOOR MATS OUT. I SAID I DID NOT HAVE THEM IN BECAUSE I RECEIVED THE RECALL. BESIDES I DIDN'T EVEN HAVE MY FOOT ON THE ACCELERATOR WHEN THIS OCCURRED. THEY SAID THEY WOULD CALL ME BACK. THEY CALLED WITHIN AN HOUR (ON A FRIDAY) AND ASKED ME TO BRING IT IN FIRST THING MONDAY. THEY TRIED TO TELL ME IT WAS THE ACCELERATOR GETTING STUCK ON THE MATS. I SAID IT WAS A COMPUTER PROBLEM NOT A MECHANICAL. THEY SAID IT COULDN'T BE BUT THAT THEY COULD PUT A COMPUTER CHIP IN THAT WOULD SHUT THE GAS OFF ENOUGH IF IT STARTED TO ACCELERATE LIKE THAT AGAIN. I INSISTED THAT THEY DO SOMETHING OR I WANTED MY MONEY BACK ON THE CAR. HE TRIED TO TALK ME OUT OF IT BUT I TOLD HIM WELL WHEN I END UP DEAD ON THE ROAD FROM THIS ISSUE, IS THAT WHEN YOU ARE GOING TO TAKE CARE OF THIS PROBLEM? IT SEEMS TO BE FIXED NOW. *TR

WHILE BACKING MY 2007 LEXUS ES 350 UP MY DRIVEWAY, THE VEHICLE UNEXPECTEDLY ACCELERATED AND CRASHED INTO THE CORNER OF MY GARAGE. ALTHOUGH DRIVING CAREFULLY AND SLOWLY, THE VEHICLE JOLTED BACK AS IF THE FUEL INJECTION SYSTEM HAD KICKED IN. NO ONE WAS INJURED, AND I DID NOT FILE AN INSURANCE CLAIM FOR RESULTING DAMAGE TO THE CAR OR THE GARAGE. *TR

07/LEXUS/ES350/4DR FOR THE PAST 2 MONTHS, MY HEADLIGHTS HAVE BEEN GOING ON AND OFF. SOMETIMES WHEN I DRIVE AT NIGHT, THE LIGHTS WILL JUST GO OUT. THEN I AM LEFT TO DRIVE IN THE DARK. SOMETIMES IF I TURN THE LIGHTS OFF THEY MAY OR MAY NOT COME BACK ON AGAIN. IF THEY COME ON, IT IS ONLY BRIEFLY. THEN THE PROBLEM STARTS AGAIN. THIS IS A SAFETY HAZARD. I AM FINE AS LONG AS IT IS DAYTIME, BUT AT NIGHT, THIS IS QUITE SCARY. THE DEALERSHIP HAS TOLD ME THAT IT WOULD COST AT LEAST $500 DOLLARS TO REPLACE BOTH LIGHTS AND THAT THIS IS THE FIRST STEP BEFORE DETERMINING IF THERE IS AN ELECTRICAL PROBLEM. THE PRICE IS OUTRAGEOUS JUST FOR A HEADLIGHT BULB WHEN THIS MAY OR MAY NOT BE THE PROBLEM. PLEASE ASSIST ME WITH GETTING RESULTS BEFORE I AM INVOLVED IN AN ACCIDENT. *TR

THE VEHICLE WAS INVOLVED IN AN ACCIDENT CAUSED BY SUDDEN ACCELERATION. THE DRIVER WAS STOPPED FOR A RED LIGHT. WHEN THE LIGHT TURNED GREEN, THE DRIVER RELEASE THE BRAKE AND THEN THE VEHICLE ACCELERATED ON ITS OWN AND COLLIDED WITH THE VEHICLE AHEAD. THE ACCIDENT WAS REPORTED TO THE LEXUS AS A PRODUCT LIABILITY CASE, CAUSED BY A SUDDEN OR UNINTENDED ACCELERATION. THE VEHICLE WAS INSPECTED AT THE MAGNUSSEN LEXUS DEALERSHIPS, FREMONT, CALIFORNIA BY LEXUS TECHNICIANS ON JANUARY 26, 2010. ON FEBRUARY 10, 2010 THE LEXUS CLAIMS ADMINISTRATOR SENT US A LETTER STATING THAT THE VEHICLE REVEALED NO EVIDENCE OF ANY VEHICLE DEFECTS. I REJECT THIS ASSERTION BY LEXUS AND HEREBY REQUESTING THAT NHTSA INVESTIGATE THIS MATTER. *TR

TL*THE CONTACT OWNS A 2007 LEXUS ES350. AS THE CONTACT WAS DRIVING 5 MPH INTO HER DRIVEWAY, THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING CAUSING THE CONTACT TO CRASH INTO THE GARAGE DOOR. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THERE WERE NO PROBLEMS WITH THE VEHICLE. THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 14000. UPDATED 8/4/10 *CN THE CONSUMER NO LONGER OWNS THE VEHICLE. UPDATED 08/09/10*JB

I HAVE A 2007 LEXUS ES 350. LAST SEPTEMBER AS I WAS ENTERING A FREEWAY AND SPEEDING UP IN ORDER TO JOIN THE CARS DRIVING AT ABOUT 60 MPH, MY ACCELERATOR STUCK WHEN I TOOK MY FOOT OFF AND I CONTINUED WITH THE ENGINE REVVED UP AS I BRAKED WITH BOTH FEET. I CONTINUED TO BRAKE WITH ONE FOOT AND REACH DOWN WITH MY OTHER FOOT AND GOT IT UNDER THE ACCELERATOR AND WAS ABLE TO LIFT IT BACK UP. I DID NOT HAVE THE HEAVY DUTY CARPET THAT IS ON RECALL. THE DEALER CHECKED IT OUT AND SAID THEY COULD FIND NOTHING WRONG. I HAVE THE RECEIPT VERIFYING THIS. IT WAS A TERRIFYING EXPERIENCE! *TR