2007 LEXUS ES350 Complaints

WHILE PULLING INTO A PARKING SLOT IN A PARKING LOT WITH CARS ON BOTH SIDES AND IN FRONT OF MY VEHICLE, MY VEHICLE INCREASED ACCELERATION AND RACED FORWARD UNCONTROLLABLY. THE BRAKE WAS PUSHED TO THE FLOOR BOARD OF THE VEHICLE AND HAD NO EFFECT ON SLOWING DOWN THE CAR. THE LARGE TRUCK IN THE SLOT IN FRONT OF ME WAS THE ONLY THING THAT STOPPED THE VEHICLE. $87,43 DAMAGE WAS DONE TO MY VEHICLE. NONE TO THE TRUCK THAT STOPPED MY VEHICLE. LEXUS REVIEWED THE ELECTRONIC DATA RECORDER AND RELEASED A STATEMENT THAT THE VEHICLE OPERATED WITHIN SPECIFICATIONS. LEXUS ALLOWED NO ONE TO TOUCH THE VEHICLE UNTIL IT WAS INSPECTED BY THERE TECHNICIAN. NOTHING WAS DONE TO CORRECT OR PREVENT A FUTURE REPEAT OF THE LIFE THREATENING ACCELERATION SURGE EXPERIENCED WITH THIS VEHICLE. WE HAVE REQUESTED FROM THE LEXUS LEGAL DEPARTMENT THAT THE DATA RECOVERED BY THE LEXUS TECHNICIAN BE PROVIDED TO US SO THAT WE CAN ASSESS FOR OURSELVES WHAT WENT WRONG WITH THE VEHICLE. *TR

2007 LEXUS ES350 WITH SUDDEN ACCELERATION. CONSUMER STATES THAT THE ALL WEATHER FLOOR MATS WERE THE CAUSE OF THE SUDDEN ACCELERATION. HE ALSO STATES THAT HE RECEIVED A RECALL AFTER HE WAS IN THE ACCIDENT. *NJ RECALL# 07E082000 THE CONSUMER STATED HE EXPERIENCED SUDDEN ACCELERATION TWICE. BOTH TIMES HIS FOOT WAS STILL ON THE BRAKE PEDAL, WHICH RESULTED IN SEVERE DAMAGE TO THE FRONT OF THE VEHICLE AND ALSO DAMAGE TO A PARKED VEHICLE. THE CONSUMER STATED AS HE WAS ABOUT TO PUT THE VEHICLE INTO PARK, IT SUDDENLY JUMPED SIX INCHES. UPDATED 03/16/11*JB THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 05/19/11

TL*THE CONTACT OWNS A 2007 LEXUS ES350. WHILE DRIVING 5 MPH, THE VEHICLE DROVE OVER THE CURB AND INTO THE FRONT OF A GYM. NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS APPROXIMATELY 3/4 INTO THE ENTRANCEWAY. THE POLICE AND FIRE DEPARTMENTS ARRIVED ON THE SCENE AND FILED A REPORT. THE FRONT END, HOOD, AND UNDERCARRIAGE WERE DAMAGED. THE CONTACT BELIEVES THAT THE CAUSE OF THE FAILURE WAS THE FLOOR MAT. SHE HAS NOT SPOKEN TO THE DEALER. THE CURRENT MILEAGE WAS 2,900 AND FAILURE MILEAGE WAS 2,800.

SOON AFTER I PURCHASED MY ES350 IN AUG 2007 I STARTED HEARING A BRRRRR SOUND COMING FROM THE ENGINE WHICH IS ONLY HEARD IN A COLD START AND LASTS FOR LESS THAN 10 MIN. I LEFT THE CAR OVERNIGHT AT TWO DIFFERENT DEALERSHIP SERVICE DEPTS SO THAT THEY WOULD BE ABLE TO DUPLICATE THE SOUND ALSO FROM A COLD START. TWICE I WAS TOLD THAT THE MECHANICS WERE UNABLE TO DUPLICATE THE SOUND WHICH IS DIFFICULT FOR ME TO BELIEVE AS IT IS THERE EVERYTIME I START THE CAR. (MY HUSBAND THOUGHT THAT THE SOUND WAS COMING FROM THE VALVES OR TAPPITS.) THE SOUND WAS NOT PRESENT ON THE ES350 LOANER CARS THAT WERE GIVEN TO ME NOR IS THE SOUND HEARD IN FRIENDS ES350 CARS. I AM CONCERNED THAT THERE MIGHT BE A PROBLEM LATER ON WITH THE VEHICLE AND THAT THIS IS A WARNING SIGN. *TR

I HAVE A 2007 LEXUS ES350 ULTRA LUXURY EDITION THAT WAS INVOLVED IN AN ACCIDENT (A WOMAN RAN THROUGH A STOP SIGN AND BROADSIDED ME AT ABOUT 35MPH) THIS ACCIDENT OCCURRED ON SEPTEMBER 30TH 2007, I CONTACTED LEXUS ON OCTOBER 1ST 2007 TO INFORM THEM THAT THE AIRBAGS IN THIS 2007 ES350 ULTRA LUXURY EDITION NEVER DEPLOYED AND THAT I DIDN'T BELIEVE THIS TO BE A SAFE VEHICLE BECAUSE I COULD NOT IMAGINE WHAT TYPE OF IMPACT THIS VEHICLE WOULD HAVE TO BE SUBJECTED TO FOR THE AIRBAGS (SIDE AND SIDE CURTAIN) TO DEPLOY. I HAVE CALLED BACK INTO LEXUS MANY MANY TIMES, SENT EMAILS, AND CAN ONLY GET THE SAME STANDARD ANSWER, THAT IT COULD TAKE UP TO FOUR TO SIX WEEKS TO GET SOMEONE OUT TO LOOK AT THE CAR. I KEEP GETTING THAT STANDARD ANSWER BUT SO FAR I HAVEN'T EVEN GOTTEN AS MUCH AS A DATE FROM LEXUS ON WHEN THIS PERSON CAN COME TO INSPECT THE CAR. I HAVE TRIED TO ESCALATE THIS ITEM WITH LEXUS BUT NO-ONE THAT I HAVE SPOKEN TO WOULD EVEN ALLOW ME TO SPEAK WITH A MANAGER OR SUPERVISOR AS PER THE LEXUS PEOPLE, THIS IS AT THE HIGHEST LEVEL OF AWARENESS (I WOULD HATE TO SEE HOW THEY HANDLE SOMETHING THAT IS NOT IMPORTANT TO THEM). I FEEL THAT I HAVE NO CHOICE BUT TO HAVE MY ATTORNEY CONTACT THE MAJOR NEWS NEW S BROADCASTER AND THE HIGHWAY AND TRAFFIC CONTROL TO INFORM THEM THAT THIS MODEL IS NOT SAFE AND SHOULD NOT BE ALLOWED TO BE SOLD TO THE PUBLIC SINCE THE AIRBAGS DON'T DEPLOY WHEN THE CAR HAS MAJOR IMPACT AND COULD CAUSE VERY SERIOUS INJURY. I WAS INJURED IN MY ES350 WHICH IS SUPPOSED TO HAVE TEN AIRBAGS (MY HEAD STUCK THE A PILLAR) AND REPORTED THIS TO LEXUS AND IT SEEMS THAT I AM BEING IGNORED, I BELIEVE THAT I HAVE BEEN VERY PATIENT AND REASONABLE BUT THAT HAS GOTTEN ME NOWHERE, NOW I FEEL THAT THE ONLY WAY THAT LEXUS WILL TAKE THIS SERIOUSLY IS WHEN A LAWSUIT IS BROUGHT AGAINST THEM AND THIS ISSUE IS MADE PUBLIC. *TR

TL*THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT HIS HEADLIGHTS WERE BEAMING TOO LOW AND CAUSED POOR VISIBILITY WHEN DRIVING AT NIGHT. THE DEALER AND MANUFACTURER STATED THAT THEY COULD NOT BE OF ASSISTANCE OR CHANGE THE HEADLIGHTS. THE CURRENT MILEAGE WAS 2,500 AND FAILURE MILEAGE WAS 20.

OUR LEXUS ES 350, LEASED IN JANUARY, 2007 HAS A POTENTIALLY SERIOUS PROBLEM. THE PASSENGER AIRBAG IS NOT ON CONSISTENTLY WHEN THE PASSENGER SEAT IS OCCUPIED. I HAVE REPORTED THIS TO THE DEALER ON THREE OCCASIONS BUT THE PROBLEM PERSISTS. AFTER THE LAST VISIT AND AFTER FINDING THE SYSTEM WAS WORKING AS DESIGNED IT WAS SUGGESTED I ADD EXERCISE WEIGHTS TO THE SEAT. *JB

I PURCHASED A 2007 ES350 LEXUS APRIL 20, 2007. THE TRANSMISSIONS BEGAN SURGING AND FLARING UP ON THE RPM'S WHEN ACCELERATING, THE GAS MILEAGE DROPPED TO 14 MILES A GALLON IN JULY 2007. I BROUGHT THE CAR TO THE DEALER AND THE FIRST TIME THEY UPGRADED THE COMPUTER SOFTWARE AND REPLACED A CHIP. ON AUGUST 16, 2007 THE TRANSMISSION STARTED REVVING UP AND SHIFTING HARD AND A RATTLE DEVELOPED IN THE ROOF. THE DEALER PUT A WHOLE NEW TRANSMISSION IN THE CAR THAT TIME AND TOOK THE SUNROOF APART BECAUSE A PART WAS LOOSE. THE SAME DAY, THE CAR STARTED DOING THE SAME THING ON THE WAY HOME FROM WORK AND I TOOK IT BACK TO THE DEALER. I FILED A COMPLAINT WITH LEXUS USA AND THEY WOULD NOT OFFER ANYTHING OTHER THEN PUTTING A THIRD TRANSMISSION IN THE CAR. 9/18/07 BACK AT THE DEALER, IT IS RUNNING AND THE TEST DRIVE WITH THE MECHANIC THE CAR SHIFT SLOW AND IS NOT FLARING AS BAD AND THE GAS MILEAGE IS 14 MILES A GALLON AGAIN. THE ROOF IS RATTLING AGAIN AND I NEED TO HAVE THE SUNROOF WORKED ON AGAIN. THE CAR FAILED ON THE INTERSTATE THE 2 TIME AND I ALMOST GOT KILLED IN THE HIGH SPEED LINE SINCE THE CAR WOULD NOT GO OVER 50 MILES A HOUR AT RUSH HOUR IN ATLANTA, GA. LEXUS IS AWARE OF THE TRANSMISSION FAILURES AND THE SAFETY ISSUE BUT REFUSE TO RECALL OR BUY BACK THIS CAR. THANKS MC *JB

ON TWO PRIOR OCCASIONS THE VEHICLE ACCELERATED FROM SPEEDS BETWEEN 20-30 MPH, TO SPEEDS UP TO 50-60 MPH. ON 9/11/07, THE VEHICLE ACCELERATED AT SPEEDS UP TO 80-90 MPH. WE ARE AWARE OF THE LEXUS NOTIFICATION OF FLOOR MAT INTERFERENCE, SO WE REMOVED THE MATS AFTER THE FIRST TWO TIMES, BUT THE LAST AND MOST FRIGHTENING, OCCURRENCE HAPPENED WITHOUT THE MAT IN THE VEHICLE. THE CAR HAD TO BE FORCED INTO PARK IN ORDER TO SLOW IT DOWN TO A HALT. MY WIFE WAS DRIVING THE VEHICLE AT THE TIME AND SHE STATES SHE ALMOST HAD SEVERAL MULTIPLE CAR ACCIDENTS WHILE TRYING TO STOP THE VEHICLE. I HAD THE VEHICLE TOWED TO THE DEALER AND THEY SAID IT'S THE FLOOR MAT, BEFORE EVEN DRIVING THE CAR. WE WON'T DRIVE THE CAR AGAIN UNTIL SOMEONE OTHER THAN LEXUS DETERMINES WHAT THE PROBLEM IS. *TR

PASSENGER AIRBAG NOT WORKING PROPERLY AND TURNS "OFF" WHEN MY WIFE SITS IN THE SEAT WHILE CAR IS IN OPERATION. MY WIFE WEIGHS UNDER 110 LBS. IT HAS BEEN REPORTED TO THE DEALERSHIP AND THEY HAVE NOT BEEN ABLE TO FIX TO DATE. I AM VERY CONCERNED FOR THE SAFETY OF MY WIFE. *JB