2007 LEXUS ES350 Complaints

TL* - THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT IS THE ORIGINAL OWNER OF THE VEHICLE AND IMMEDIATELY OBSERVED THE CRUISE CONTROL WAS NOT OPERATING PROPERLY. THE CONTACT NOTICED WHILE DRIVING AT 55 MILES PER HOUR THE VEHICLE'S CRUISE CONTROL CAUSED THE VEHICLE TO ACCELERATE. THE CONTACT FIRST NOTICED THAT THE CRUISE CONTROL WASN'T FUNCTIONING PROPERLY AT THE TIME OF PURCHASE ON OCTOBER 11, 2006. UPDATE (FEBRUARY 21, 2007): MR. TOWERS SAID THAT WHEN THE CRUISE CONTROL IS ON, THE VEHICLE FREQUENTLY ACCELERATE BEYOND ITS SET SPEED AND KEEP GOING. ONCE HE GOT A SPEED TICKET BECAUSE OF IT. SINCE, HE WAS ALERT TO THE MALFUNCTION AND ABLE TO DISENGAGE THE CRUISE CONTROL USUALLY AFTER THE VEHICLE EXCEEDED THE SET SPEED BY 10 TO 15 MPH. THE MALFUNCTION SEEM TO OCCUR WHEN OTHER CARS ARE AROUND. AT FIRST, HE THOUGH OTHER CARS WERE SLOWING DOWN, BUT LATER REALIZE THAT IT WAS HIS CAR SPEEDING UP. HE BOUGHT THE CAR FROM AN INTERNET DEALER AND WASN'T SURE IT HAD THE "INTELLIGENT" CRUISE CONTROL. AFTER COMPLAINING TO TOYOTA, THEY BOUGHT THE VEHICLE BACK.

TL* - THE CONTACT STATES THAT HIS 2007 LEXUS 250 DASH LIGHTS TURN OFF WITHOUT WARNING. THE LIGHTS WILL FLICKER ON AND OFF AND THEN GO OUT. THE LIGHTS WILL COME BACK ON FOR SHORT PERIODS OF TIME AFTERWARDS. THE VEHICLE DOES NOT LOSE POWER. THE DASH LIGHTS HAVE FAILED A TOTAL OF THREE TIMES. THE FAILURE OCCURRED 45 MINUTES INTO THE DRIVE TWICE. THE LAST FAILURE OCCURRED 2 MILES INTO THE DRIVE. THE EXTERNAL TEMPERATURE IS USUALLY BETWEEN 31-39 DEGREES WHEN THIS HAPPEN. DURING ONE OF THE INCIDENTS, THE TEMPERATURE FLASHED AT 39 DEGREES BEFORE GOING OUT. THE SPEEDOMETER READING IS APPROXIMATELY 60-65 MPH WHEN THE FAILURES OCCUR. THE DEALER STATED THEY CAN NOT FIND ANYTHING WRONG WITH THE VEHICLE, AND FOR THIS REASON THEY WILL NOT LOOK AT THE VEHICLE ANYMORE PER MANUFACTURER. THE CONTACT WAS TOLD THIS IS AN FAILURE WHICH CANNOT BE DUPLICATED; THE PROBLEM SEEMS TO HAPPEN EARLY IN THE MORNING APPROXIMATELY 5:30-6:30 AM. THE DEALER HAS PERFORMED A CHASSIS ELECTRICAL DIAGNOSIS (TWICE), WINDOW & DOOR DIAGNOSIS AND BODY DIAGNOSIS AND CAN NOT FIND ANYTHING WRONG. THE VEHICLE HAS BEEN IN AND OUT OF THE SHOP A TOTAL OF 42 DAYS.

2007 LEXUS ES350. EXCESSIVE RPMS DURING START UP CAUSE THE CAR TO SHARPLY ACCELERATE WHEN PUT INTO REVERSE. RPM STAYS AT 1700+ FOR UP TO A MINUTE AFTER ENGINE START. WHEN PUTTING THE TRANSMISSION INTO REVERSE AT THIS HIGH RPM, CAUSES THE CAR TO LURCH BACKWARDS AS IF THE ACCELERATOR PEDAL HAD BEEN FLOORED. HAS CAUSED CAR TO HIT A POLE AND A TREE ON 2 SEPARATE OCCASIONS. DEALERSHIP SAYS THIS IS NORMAL. LEXUS CUSTOMER SATISFACTION HAS NOT RETURNED CALLS.*JB

CONSUMER REQUEST FOR INVESTIGATION ON THE 2007 ES350 SPEED CONTROL. *TS THE CONSUMER STATED THE VEHICLE SUDDENLY ACCELERATED, AFTER ATTEMPTING TO APPLY THE BRAKES. THE UNWANTED ACCELERATION CAUSED THE VEHICLE TO CRASH INTO THE HIGHWAY GUARD RAIL AND CONSEQUENTLY THE VEHICLE ROLLED OVER. THE CONSUMER SUFFERED SERIOUS BACK, NECK AND PELVIC INJURIES. *JB UPDATE (FEBRUARY 21, 2007): MS. HODGES SAID THAT SHE WAS TRAVELING ON I-75 FOR 15 MINUTES AND THE CRUISE CONTROL WAS NOT TURNED ON. SHE WAS MERGING ONTO ROUTE 59 AND APPLIED THE BRAKES. HOWEVER, THE VEHICLE NOT ONLY NOT SLOWED DOWN BUT ACTUALLY ACCELERATED TO WHAT SHE BELIEVE WAS 75-80 MPH. TO AVOID CRASHING THE VEHICLES AHEAD, SHE MOVED FROM THE RIGHT LANE TO THE LEFT LANE AND HIT THE GUARD RAIL. THE VEHICLE ROLLED OVER AND TOTALED. SHE WAS CITED BY THE POLICE BUT THE CITATION WAS LATER DISMISSED. TOYOTA SENT HER A LETTER SAYING THAT THEIR INVESTIGATION FOUND NOTHING WAS WRONG WITH THE VEHICLE. SEE ALSO 10174732 *DSY.

DT*: THE VEHICLE STATED WHILE TRAVELING 65 MPH ON DRY ROAD CONDITIONS, THE VEHICLE BEGAN TO ACCELERATE UNCONTROLLABLY TO 70 MPH. THE CRUISE CONTROL WAS ACTIVATED WHEN THIS OCCURRED. THE VEHICLE WAS PLACED IN NEUTRAL, AND THE BRAKE PEDAL WAS DEPRESSED, WHICH SLOWED DOWN THE VEHICLE. ON ANOTHER OCCASION WHILE TRAVELING 20 MPH, SUDDEN ACCELERATION RECURRED, THE VEHICLE WAS SHIFTED INTO PARK AND THE IGNITION WAS TURNED OFF. THE DEALER WAS CONTACTED, WHO DETERMINED THAT THE FLOORMAT COULD HAVE DEPRESSED THE ACCELERATOR PEDAL. ON 12/05/06, THE PROBLEM RECURRED WHILE TRAVELING 30 MPH. THE BRAKES WERE DEPRESSED, WHICH DID NOT STOP THE VEHICLE. THE AUTOMATIC TRANSMISSION WAS SHIFTED INTO PARK, WHICH COMPLETELY SHUT THE VEHICLE OFF. SMOKE WAS NOTICED COMING FROM THE ENGINE COMPARTMENT. ON 12/06/06, THE MANUFACTURER WAS CONTACTED, WHO PROVIDED NO ASSISTANCE.

DT*: THE CONTACT STATED EVERY TIME AN OCCUPANT WHO MEASURED 5 FEET 7 INCHES TALL AND 120 POUNDS, SAT EITHER IN THE PASSENGER OR DRIVER SEAT, THE AIR BAG LIGHT TURNED OFF. THE DEALER AND THE MANUFACTURER WERE NOT CONTACTED.

WHILE TRAVELING NORTH BOUND AT APPROXIMATELY 55 MPH ON INTERSTATE I-75 / M-59 WITH IN OAKLAND COUNTY / STATE OF MICHIGAN MY AUTOMOBILE SUDDENLY ACCELERATED, AFTER ATTEMPTING TO APPLY THE AUTOMOBILE BRAKES, TO APPROXIMATELY 85 MPH. THIS SUDDEN UNWANTED ACCELERATION CAUSED THE VEHICLE TO CRASH INTO THE HIGHWAY GUARD RAIL AND GO INTO A ROLL OVER. AS A RESULT OF THE SUDDEN ACCELERATION AND ROLL OVER THE VEHICLE WAS DAMAGE BEYOND REPAIR AND I WAS INJURED WITH SERIOUS BACK, NECK AND PELVIC INJURIES. *JB SEE ALSO 10176450 *DSY

DT*: THE CONTACT STATED WHILE DRIVING 20 MPH, THE VEHICLE ACCELERATED WITHOUT WARNING. THE VEHICLE WAS SHIFTED INTO NEUTRAL AND BACK TO DRIVE BEFORE IT WOULD SLOW DOWN. THE DEALER WAS ALERTED. THE VEHICLE WAS A 2007 LEXUS ES350. *AK

DT*: THE CONTACT STATED THE AIR BAG LIGHT ILLUMINATED ON AND OFF ON THE DASH WHEN THE PASSENGER SEAT WAS OCCUPIED. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE IT WAS DETERMINED THE AIR BAG OPERATED AS DESIGNED. *AK

DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG ON/OFF SWITCH LIGHT ILLUMINATED ERRATICALLY. THIS PROBLEM HAD OCCURRED SINCE THE VEHICLE WAS PURCHASED. THE SERVICE DEALER WAS CONTACTED AND DETERMINED THAT THERE WAS NO REMEDY REPAIR BECAUSE IT MET NHTSA STANDARDS. THE MANUFACTURED WAS NOTIFIED.