2011 LEXUS ES350 Complaints

TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL. LN APRIL 2011 WE BOUGHT A 2011 LEXUS E350 FROM, POHANKA LEXUS IN CHANTILLY (13909 LEE JACKSON MEMORIAL HWY, CHANTILLY, VA 20151, POHANKALEXUSCHANTILLY.COM, (703) 968-9100). IN SEPTEMBER 2016 WE RECEIVED A E LETTER INFORMING US OF A DANGEROUS CONDITION REQUIRING A RECALL AND IMMEDIATE REPAIRS. THE CONDITION WAS THAT THE PASSENGER SIDE AIR BAG COULD EXPLODE DURING DEPLOYMENT AND CAUSE SERIOUS INJURY OR DEATH TO VEHICLE OCCUPANTS. SINCE THEN, WE HAVE CALLED POHANKA LEXUS NUMEROUS TIME AND ALL WE GET IS THE CLASSIC RUNAROUND THAT THEY ARE "WORKING THE PROBLEM." THAT IS NOT GOOD ENOUGH. THEY SHOULD EITHER FIX THIS DANGEROUS CONDITION OR GIVE US A REPLACEMENT VEHICLE OF SIMILAR YEAR, MODEL AND CONDITION. THE DEALER HAS NOT REPAIRED THE VEHICLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JIM FALK LEXUS (LOCATED AT 9230 WILSHIRE BLVD, BEVERLY HILLS, CA 90212) WAS CONTACTED AND STATED THAT THEY DID NOT KNOW WHEN THE REPAIR PARTS WOULD ARRIVE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (LEXUS OF NASHVILLE DOWNTOWN, 2010 ROSA L PARKS BLVD, NASHVILLE, TN 37228) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED A LOANER VEHICLE. THE CONTACT DID NOT SPEAK TO A DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I WAS INFORMED OF THIS RECALL BACK IN DECEMBER 2016 AND IT NOW JUNE 2017 AND I STILL DON'T HAVE MY CAR FIXED.

TAKATA RECALL THE NHTSA RECALL NO. 16V-340. DEALER, HENESSEY LEXUS, LOCATED ON SATELLITE BLVD., DULUTH GEORGIA, COMMITTED TO FEBRUARY 2017 AIRBAG REPLACEMENT AND DID NOT FOLLOW THROUGH. THEY HAVE NOW MOVED THE TIMELINE TO OCTOBER 2017 AT THE EARLIEST WHICH IS COMPLETELY UNACCEPTABLE AND THEY OFFERED NO ALTERNATIVE. PLEASE ADVISE WHAT ACTION CAN BE TAKEN TO ENSURE THE AIRBAG REPLACEMENT IS COMPLETED ASAP AS WE ARE VERY CONCERNED ABOUT THE ONGOING SAFETY ISSUE. THANKS YOU, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB