2015 LEXUS GS Complaints

TL* THE CONTACT OWNS A 2015 LEXUS GS350. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE CONTACT HEARD A POPPING SOUND FOLLOWED BY A CRACKING SOUND COMING FROM THE SUNROOF. THE VEHICLE WAS TAKEN TO MAGNUSSEN LEXUS OF FREMONT (5600 CUSHING PKWY, FREMONT, CA 94538) WHERE THE VEHICLE WAS INSPECTED. THE INVESTIGATION CAME BACK WITH AN INCONCLUSIVE RESULT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND PROVIDED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.

TO WHOM IT MAY CONCERN; GREETINGS, IT IS WITH EXTREME DISAPPOINTMENT, FRUSTRATION AND TRAUMA THAT WE NOTIFY YOU OF A THIRD BURN IN OUR CAR. ON FRIDAY, 14 FEBRUARY WE EXPERIENCED A 2ND SMOKE AND BURN STAIN ON THE ARM REST IN THE REAR. YET AGAIN THE CAR WAS IN MOTION, TIME WAS APPROXIMATELY 3:30P, WE HAD 4:30P DINNER RESERVATIONS. AS SUGGESTED DURING OUR LAST VISIT MONDAY, 20 JANUARY A POSSIBLE REFLECTION FROM SOMETHING IN THE CAR COULD HAVE STARTED THE SMOKE AND BURN. WE ARE BAFFLED, TRAUMATIZED AND EXTREMELY CONCERNED ABOUT THESE ISSUES THAT RANDOMLY OCCUR WHEN THE CAR IS IN MOTION. WE ARE FEARFUL OF DRIVING THE CAR WITH EASE AND COMFORT PROMISED BY THE LEXUS BRAND. WE WERE ADVISED TO REMOVED THE CAR FROM OUR GARAGE, REMOVE THE CROSS HANGING FROM THE REAR VIEW MIRROR YET AGAIN WE HAVE ANOTHER ISSUE. SINCE PURCHASING THIS CAR, WE HAVE EXPERIENCED ISSUE AFTER ISSUE WITH RANDOM BURNING BEING MOST SEVERE. WE ARE TRYING TO ENJOY OUR CAR AND HAVE FAITH IN THIS BRAND. WE MUST SAY IT IS QUITE CHALLENGING TO SAY THE LEASE. PLEASE TELL US NEXT STEPS AND WHAT OUR OPTIONS ARE. PATCHING BURN MARKS IS NOT A SOLUTION TO THESE ONGOING ISSUES. WE LOOK FORWARD TO HEARING FROM YOU SOON. WE HAVE PROVIDED PICTURES OF THE BURN MARK FOR YOUR REVIEW. THIRD BURN ISSUE OVERALL AND SECOND BURN ISSUE ON REAR ARMREST. [XXX] PRIMARY: [XXX] SECONDARY: [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *CC

TO WHOM IT MAY CONCERN: GREETINGS, THIS MESSAGE IS BEING SENT ON THE BEHALF OF CHERYL [XXX] & RAYMOND [XXX] 2015 LEXUS GS350 [XXX] SUBJECT: ANOTHER ELECTRICAL ISSUE AGAIN: ISSUE: BACK SEAT ARM REST IGNITED: REAR ARM REST IGNITED AND BURNED THROUGH THE LEATHER LEAVING A BLACK BURNT MARK. WE ARE EXTREMELY CONCERNED ABOUT THIS VEHICLE. THIS IS THE SECOND ELECTRICAL ISSUE THAT WE HAVE EXPERIENCED AND COULD HAVE CAUSED A FIRE WHILE WE WERE DRIVING. WE HAVE PROVIDED A FEW PICTURES BELOW FOR YOUR REVIEW. WE LOOK FORWARD TO HEARING FROM SOMEONE SOON. WE DID TAKE OUR VEHICLE TO JOHNSON LEXUS OF RALEIGH SERVICE DEPARTMENT ON 01/20/2020 AND WE SPOKE WITH GENERAL MANAGER DEBORAH MELI & SERVICE MANAGER RICK BERGEVIN. MR. RICK TOOK PHOTOS TO SEND TO A LEXUS SPECIALIST FOR REVIEW. MR. RICK SUGGESTED THAT THIS MIGHT HAVE OCCURRED DO TO OWNERS ERROR. EITHER SOMETHING SPILLED IN THAT AREA OR IT WAS A REFLECTION OF SOME OBJECT THAT CAUSED THIS ISSUE TO OCCUR. WE INFORMED HIM THAT THIS HAD TO HAVE HAPPENED DO TO HEATING ELEMENTS MALFUNCTIONING AND IT IGNITED FROM INSIDE OUTWARD. WHILE IN MOTION ON THE HIGHWAY. IF YOU HAVE ANY FEEDBACK OR SUGGESTIONS THAT COULD EXPEDITE THIS CLAIM PLEASE DO SO. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC

2015 LEXUS GS-350 F-SPORT. 71,348 MILES THE AUDIO AND ENTERTAINMENT SYSTEM IN THE DASH BOARD. ALL RADIO SPECKERS AND SOUND EFFECTS FEED BACK TONES. THIS HAS HAPPENED WHILE "STATIONARY, IN MOTION, CITY STREET, AND HIGHWAY. THE AUDIO RADIO, SAT, CD OR BLUETOOTH AND NAVIGATION ON-SCREEN FEEDBACK TONES DISAPPEAR. OPTIONS TO ADJUST BASS,TREBLE OR ECT IS GREYED OUT AND LOST. THE POINT PAD ALSO LOOSES SOUND FEEBACK. THIS HAS HAPPEND NOW TWICE THIS YEAR. CHECKED ALL FUSES AND THEY ARE GOOD. UNPLUGGED AMP IN TRUNCK AND WORKED THE 3RD TIME BUT NOT THE FIRST 2. THIS AUDIO SYSTEM IS NOT MARK L. I BELIVE IT IS JBL? OR PIONEER? THE VEHICLE HAS NAVIGATION, ETC.

STEERING WHEEL "LOCKS" UNDER CERTAIN CONDITIONS AND MUST BE JERKED TO HAVE THE STEERING WORK PROPERLY. JERKING STEERING WHEEL CAUSES CAR TO SWERVE CAUSING DANGEROUS SITUATION. CONDITIONS: (1) CAR HAS BEEN SITTING IN WARM SUN FOR HOURS, (2) CAR IS THEN DRIVEN ON SMOOTH HIGHWAY AT SPEEDS OVER 60MPH, (3) THE STEERING WHEEL LOCK OCCURS RANDOMLY ON DIFFERENT HIGHWAY AREAS (NOT SAME PART OF HWY), (4) HAS NOT OCCURRED AT LOW SPEEDS OR IN SMALL AREAS LIKE PARKING LOTS OR NEIGHBORHOODS. CAR: RWD, GS350 LUXURY PACKAGE, NO LANE KEEPING ASSIST ON THE VEHICLE TESTED: HAD TIRES CHECKED, REBALANCED AND ROTATED AND STEERING WHEEL LOCK STILL OCCURS.

I WAS DRIVING TO WORK TUESDAY MORNING ON NEW YEARS DAY AT 8:45 AM 1/1/2019. AS I WAS DRIVING DOWN THE RD, (NO OTHER CARS WHERE ON THE RD AT THE MOMENT) I HEARD A CRACKING SOUND, THEN NEXT THING I KNOW MY SUNROOF EXPLODED CAUSING ME TO SWERVE INTO THE OPPOSITE LANE OF TRAFFIC! I PULLED OVER AND GOT OUT OF MY CAR AND SURE ENOUGH MY SUNROOF WAS EXPLODED !!! WITH MY LUCK ITS NEW YEARS DAY AND NO ONE IS OPEN TO FIX IT, AND I LIVE IN RAINY WASHINGTON STATE.

TL* THE CONTACT OWNS A 2015 LEXUS GS 450 HYBRID. ON FEBRUARY 16, 2018, WHILE DRIVING 40 MPH, THE STEERING WHEEL LOCKED UP AND THE VEHICLE COULD NOT BE RESTARTED. THE CONTACT STATED THAT THE "STEERING HYBRID SYSTEM DISENGAGED, PLEASE CHECK HYBRID SYSTEM" WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO LEXUS OF MANHATTAN (627 11TH AVE, NEW YORK, NY 10036 (877) 364-2795) WHERE THE CONTACT WAS INFORMED THAT WIRES HAD BEEN EATEN BY RODENTS AND THAT THE WIRING TO THE HYBRID SYSTEM NEEDED TO BE REPLACED. IT WAS UNKNOWN IF THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 28,344.

THE DRIVER SIDE FRONT TIRE SCRATCHES THE FENDER WHEN TURNING HALF WAY RIGHT. I REPORTED TO THE DEALER, DEALER ALSO SHOWED ME THE SAME MODEL WHICH HAS THE SAME ISSUE, THEN HE SAID HE CAN DO NOTHING WITH THIS, SO THIS IS NORMAL