2007 LEXUS GS Complaints

MY CAR HAD SEVERAL RECALLS ON IT I JUST RECENTLY STARTED GETTING MAIL ON THE RECALL I GOT THE FIRST LETTER IN FEB AND THE SECOND AT THE END OF MARCH AND IT HAD TO DO WITH 3 PARTS VALVE SPRING , ACTUATOR, VALVE VARIENT TIMING THE WEEK AFTER I GOT MY 2ND RECALL LETTER MY CAR JUST STOPPED WORKING WHEN I FILLED IT WITH GAS, BUT 2 DAYS BEFORE THAT I WAS DRIVING THEN VSC, ENGINE , ABS LIGHTS ALL CAME ON AND I LOST POWER WITH NO ACCELERATION ,I TOOK IT TO TOYOTA AND IT WAS DIAGNOSED AND I WAS TOLD I NEEDED THE RECALL ITEMS (3) REPLACED, I THEN WAS DIRECTED TO TAKE IT TO LEXUS AND THEY REFUSED TO HONOR THE RECALL AND THE PARTS THAT CAUSED MY CAR TO BREAK DOWN. THE RECALL PARTS WHICH THEY WONT REPLACE I WAS TOLD IT WAS OUT OF WARRANTY AND TO MANY MILES . SO I WAS TOLD I HAVE TO GET THE PARTS FIXED THAT WERE ON RECALL IN ORDER FOR THEM TO LOOK AT THE CAR I SPOKE TO CORPORATE MRS JUDY COMBS SHE ASKED BOBBY RAHAL IF THEY CAN ASSIST WITH GETTING MY CAR FIXED BECAUSE OF THE RECALL ITEMS AND THEY DECLINED INSTEAD I GOT A BILL FOR 5427.00 IF I WANTED IT FIXED. AND THE SERVICE GUY [XXX] TOLD ME THE REASON THE CAR BROKE DOWN IS BECAUSE OF THE RECALL ITEMS AND HE WOULD LOVE TO FIX IT BUT HIS MANAGER SAID NO. SO LEXUS REFUSED TO HONOR THE RECALL AND I HAVE TO GET MY CAR FIXED IN ORDER FOR THEM TO LOOK AT IT. I WAS SENT A INVOICE THAT SAID LEXUS THE CORPORATE OFFICE DECLINED TO HELP BUT IT WAS THE ACTUAL DEALER THAT DECLINED TO REPLACE THE RECALLED PARTS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2007 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO VEHICLE UNINTENDED ACCELERATION. *SMD THE CONSUMER STATED SHE EXPERIENCED SUDDEN ACCELERATION FOR 2 MILES, THAT TOOK THE VEHICLE FROM 60 MPH TO 85 PLUS MPH. DURING THE ACCELERATION PERIOD, SHE COULD NOT SLOW DOWN DESPITE TAKING HER FOOT OFF THE ACCELERATOR AND PRESSING THE BRAKE PEDAL REPEATEDLY. THE VEHICLE EVENTUALLY SLOWED DOWN ON ITS ON ACCORD AND DECELERATED. SHE WAS ABLE TO STOP THE VEHICLE. THE CONSUMER ALSO NOTICED THE TACHOMETER NEEDLE USUALLY REGISTERED BETWEEN 2000 AND 3000 RPM'S, BEGAN TO WIDELY FLUCTUATE BETWEEN 2000-6000 RPMS WITH NO CORRESPONDING CHANGE IN THE VEHICLE ENGINE SOUND. *JB

2007 LEXUS GS 350. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE FLOOR GETS WET WHEN A/C IS ON. *SMD THE DEALER UN-CLOGGED A DRAIN.

WHILE UNDERGOING NORMAL PREVENTIVE MAINTENANCE BY THE SELLING AUTHORIZED LEXUS DEALER, THE CAR WAS NOTED TO HAVE "... BOTH REAR CALIPER SLIDES ... SEIZED" RESULTING IN THE NEED TO "... REPLACE(D) REAR PADS AND ROTORS DUE TO CALIPERS BEING SEIZED." THE SERVICING DEALER INFORMED ME THAT THIS IS A COMMON PROBLEM IN ALL LEXUS MODELS THAT THEY SERVICE AND, IN THEIR OPINION DUE TO INADEQUATE LUBRICATION OF THE REAR CALIPER SLIDES, WHICH THEY ARE GENERALLY ABLE TO CORRECT BY REMOVING AND RELUBRICATING THE SLIDES OR, IF NECESSARY, BY REPLACING THE CALIPERS. *TR

HEARD POP FROM ENGINE LOST POWER. WAS ABLE TO DRIVE OFF HIGHWAY AT 10 MILES PER HOUR OR LESS WITH ENGINE BANGING. MADE IT TO MY MECHANIC WHO SAID THAT THE ENGINE ROCKER ARM IN CYLINDER 3 BROKE.LEXUS WAS NO HELP, AS MY 5 YEAR ENGINE WARRANT EXPIRED. *TR

TL* THE CONTACT OWNS A 2007 LEXUS GS350. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER 13V395000 (ENGINE) HOWEVER, THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED BUT COULD NOT PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED FAILURE.

I RECEIVED AN URGENT SAFETY RECALL FROM LEXUS/ TOYOTA MOTORS REGARDING A NO-CHARGE REPLACEMENT FOR A 2GR-FSE INTAKE VVT ACTUATOR GEAR. WHEN I CONTACTED LEXUS, THEY INDICATED THAT PARTS WILL NOT BE AVAILABLE UNTIL MARCH OF 2014, (WITH NO GUARANTEE THAT THEY WILL HAVE THEM AT THAT POINT,) AND THAT THEY WOULD PLACE MY NAME ON A WAITING LIST. I FIND IT UNACCEPTABLE THAT I'M INFORMED OF A DANGEROUS SAFETY ISSUE, THEN TOLD I HAVE TO WAIT 4+ MONTHS FOR RESOLUTION. WHAT IS AN ACCEPTABLE AMOUNT OF TIME THAT A MANUFACTURER HAS TO PROVIDE PARTS/ MATERIALS AND PERFORM REPAIRS? PLEASE ADVISE. *TR

TL* THE CONTACT OWNS A 2007 LEXUS GS450H. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THERE WAS A LOUD BANGING NOISE HEARD FROM UNDER THE ENGINE. THE CONTACT CAME TO A STOP ON THE SHOULDER OF THE ROAD AND EXITED THE VEHICLE. THE VEHICLE THEN IMMEDIATELY CAUGHT ON FIRE. THE FIRE DEPARTMENT WAS CALLED TO EXTINGUISH THE FIRE AND A FIRE REPORT WAS FILED. THE VEHICLE WAS INSPECTED BY THE CONTACT'S INSURANCE COMPANY BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT NO ASSISTANCE WAS PROVIDED TO THE CONTACT. THE FAILURE AND CURRENT MILEAGE WAS 46,080. KMJ

AS I WAS DRIVING, ALL THE SUDDEN I HAD A DIFFICULT TIME TO MAKE TURNS. I NOTICED THAT THE P/S LIGHT IS ON. I HAVE DONE SOME RESEARCHES ON THE INTERNET AND I FOUND OUT THAT SEVERAL TOYOTA & LEXUS VEHICLES HAVE BEEN RECALLED FOR POWER STEERING AND EMC FAILURE PROBLEM. SO WHEN I CONTACTED THE DEALER, THEY TOLD ME ALL THE RECALL ON MY VEHICLE HAS BEEN DONE AND THERE IS NO EMC FAILURE RECALL AT THIS MOMENT. BUT THERE WAS A EMC RECALL ON THE PREVIOUS YEAR MODEL. I ASSUME THAT THEY MIGHT BE USING THE SAME PARTS ON MY CAR AND THAT SHOULD BE RECALLED AS WELL. *TR

TL* THE CONTACT OWNS A 2007 LEXUS GS450 HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND ENGAGING THE BRAKES, THE VEHICLE WOULD SHAKE VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 120,000. *TR