2007 LEXUS GS Complaints

TL*THE CONTACT OWNS A 2007 LEXUS GS 350. THE CONTACT WAS MAKING A RIGHT TURN, THE ENGINE STALLED AND THEN STARTED WHEN THE VEHICLE LUNGED FORWARD. THE CONTACT WAS MAKING A TURN AND THE TRACTION CONTROL KICKED IN AND THE ENGINE STALLED IN THE MIDDLE OF THE ROAD AGAIN. WHEN TAKING HIS FOOT OFF OF THE ACCELERATOR PEDAL AND THEN DEPRESSED IT AGAIN, THE VEHICLE RESPONDED NORMALLY. THE CONTACT INFORMED THE MANUFACTURER AND IT TOOK THEM TWO MONTHS TO SEND A FACTORY REPRESENTATIVE TO INSPECT THE VEHICLE. THEY INFORMED HIM THAT THEY COULD NOT DUPLICATE THE FAILURE. THE CONTACT TOOK THE VEHICLE TO AN AUTHORIZED DEALER AND THEY REFUSED TO REPAIR IT STATING THAT WAS THE WAY IT SHOULD FUNCTION. THE CONTACT ALSO HAD MULTIPLE PROBLEMS WITH THE OUTSIDE MIRRORS WHEN IT ENABLED HIM TO SEE OUTSIDE OF THE VEHICLE. THE DEALER REPAIRED BOTH MIRRORS BUT HAD TO REPAIR THEM MULTIPLE TIMES. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE WAS MILEAGE 3,000 AND THE CURRENT MILEAGE WAS 25,000.

2007 LEXUS GS350 WITH UNINTENDED ACCELERATION. *KB THE CONSUMER STATED WHILE PULLING INTO A PARKING SPACE, THE VEHICLE TOOK OFF AND JUMPED THE CEMENT DIVIDER AND CURB. IT STOPPED ONLY WHEN IT RAMMED THE WALL. THE CONSUMERS FOOT WAS ON THE BRAKE AND THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS PURCHASED. AFTER INSPECTING THE VEHICLE TO ESTABLISH WHAT HAPPENED, THEY DETERMINED THAT THE VEHICLE WAS MECHANICALLY PERFECT. THE CONSUMER INDICATED THE POSSIBILITY OF THE FLOOR MAT SHIFTING, BUT THAT WAS REJECTED. THE CONSUMER NOW BELIEVES THE FLOOR MAT MAY HAVE BEEN THE PROBLEM AFTER ALL IN LIGHT OF THE RECENT RECALL. *JB

I LEASE A 2007 LEXUS 350. WHEN I BRAKE, THE CAR OFTEN JERKS DRAMATICALLY TO THE RIGHT. IT IS NOT 100% OF THE TIME BUT OFTEN. MY BROTHER, AN ENGINEER AT HONDA DROVE THE CAR IN NOVEMBER AND SUGGESTED IT WAS A COMPUTER ISSUE. I CALLED LEXUS AND TOOK THE CAR IN FOR MAINTENANCE. THEY AT RAY CATENA LEXUS TOLD ME I NEEDED NEW BRAKE PADS AND TIRES. I REPLACED THE BRAKE PADS. THE CAR'S TIRES ARE STILL FINE. THE ISSUE IS STILL HAPPENING. THE SERVICE TEAM AT RAY CATENA TOLD ME THEY COULD NOT SEE ANY REASON FOR THE JERKING AND COULD NOT RECREATE IT WHEN THEY TEST DROVE THE CAR. I HAVE BROUGHT THE ISSUE OF ALIGNMENT AND JERKING TO THEM IN 2 SEPARATE MAINTENANCE MEETINGS IN 2009. WHILE I INDICATED THE DATE MY BROTHER DROVE THE CAR AND NOTICED THE ISSUE, THE ISSUE IS PRESENT ON A REGULAR OCCURRENCE. (I DON'T KNOW WHAT KIND OF BRAKES ARE INVOLVED: HYDRAULIC? ELECTRONIC? AIR?) *TR

LEXUS GS 350 SURGE PROBLEMS IS TEMPORARILY ELIMINATED BY REMOVING NEGATIVE ON BATTERY CABLE FOR FIVE MINUTES. AT THIS POINT THE COMPUTER SEEMS TO RESET AND AUTO WILL DRIVE NORMAL FOR A WHILE. THIS TELLS ME THAT PERHAPS OTHER COMPLAINTS FOR TOYOTA, LEXUS ARE RELATED TO ELECTRONIC THROTTLE. I LEARNED HOW TO DO THIS FROM LEXUS MISSION VIEJO CALIFORNIA DEALERSHIP SERVICE. THE STORE WAS OWNED BY TOYOTA AT THE TIME, THE CARLSBAD CALIFORNIA LEXUS SAYS THEY WILL NOT DO THIS TO STOP SURGE BUT IT WORKS SO WHY DO THEY DENY IT???? I HAVE TO DO THIS CONSTANTLY. I DID HAVE AN ACCIDENT RIGHT AFTER DEALER WORKED ON SURGE ISSUE. *TR

I OWN A 2007 LEXUS GS450 HYBRID. LAST WEEK WHILE DRIVING IN THE CITY I DROVE OVER SOME BUMPS IN THE ROAD & APPLIED THE BRAKES. NOTHING HAPPENED FOR A SECOND OR TWO & THEN THE BRAKES WORKED AS ALWAYS. THIS WAS DEFINITELY A BRAKE FAILURE & THE FIRST TIME THIS HAS HAPPENED. *TR

TL*THE CONTACT OWNS A 2007 LEXUS GS350. WHENEVER THE CONTACT DROVE THE VEHICLE BEFORE IT HAD TIME TO WARM UP AFTER A COLD START THE VEHICLE WOULD HESITATE AND STALL WITHOUT WARNING. THE DEALER INFORMED THE CONTACT THAT THE FAILURE COULD NOT BE REPRODUCED AND THAT THERE WERE NO PROBLEMS WITH THE VEHICLE. THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 29000. UPDATED 07/08/10.*LJ UPDATED 8/24/10 *CN THE CONSUMER STATED THE VEHICLE HAS SINCE STALLED TWO MORE TIMES, SINCE HE LAST WROTE IN BACK IN JANUARY. THE CONSUMER STATED HE WOULD SHIFT THE VEHICLE IN TO NEUTRAL WHEN THE RPM'S WENT BELOW 500. WHEN THE VEHICLE STALLED, HE LOST STEERING CAPABILITIES, BUT THE BRAKES CONTINUED TO FUNCTION ENOUGH TO BRING THE VEHICLE TO A HALT. UPDATED 08/26/10

TL*THE CONTACT OWNS A 2007 LEXUS GS350. WHEN ATTEMPTING TO ENTER A PARKING SPACE, SHE EXPERIENCED UNINTENDED VEHICLE ACCELERATION, WHICH CAUSED HER TO CRASH INTO A WALL. THE VEHICLE WAS TOWED TO A DEALER, HOWEVER, THE TECHNICIANS COULD NOT IDENTIFY THE CAUSE OF THE FAILURE. THE CONTACT IS CONCERNED THAT THE FLOOR-MAT INTERFERENCE CAUSED THE ACCELERATOR PEDAL TO STICK. THE FAILURE MILEAGE WAS 350 AND THE CURRENT MILEAGE WAS 11,000.

2007 LEXUS GS350 SUDDEN ACCELERATION. THIS IS SIMILAR TO REPORTS ON FILE ON LEXUS 2007 ES350. THE GS350 WILL DRIVE AROUND IN PARKING LOT WITHOUT PRESSING ON GASOLINE PEDAL AT 12-15MPH. AT SPEEDS OF 40MPH A SLIGHT PRESSURE ON GAS PEDAL CAUSES ACCELERATION TO 50-60MPH. I AM FORCED TO DRIVE IT WITH TRIPTRONIC TRANSMISSION TO SLOW VEHICLE BECAUSE EXCESSIVE BRAKE PRESSURE REQUIRED TO STOP IT. THIS IN ON-GOING ISSUE. *TR

TL*THE CONTACT OWNS A 2007 LEXUS GS350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 09V020000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR REPAIR; HOWEVER, THE NECESSARY PART WAS UNAVAILABLE DUE TO A MASSIVE BACK ORDER. THE TECHNICIAN WAS UNAWARE OF WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN.

3/24/09, RECEIVED A SAFETY RECALL NOTICE FROM LEXUS DIVISION, TOYOTA MOTOR SALES, USA, INC. TORRENCE, CA ABOUT A REPLACEMENT OF FUEL DELIVERY PIPES (FUEL RAILS) I PURCHASED A 2007 GS350 LEXUS FROM PUTNAN LEXUS, REDWOOD CITY, CA 94063 ABOUT JULY 2007.3/23/09, CALLED LEXUS OF SERREMONTE, COMA, CA , 877 200-4498; TALKED TO CINDY AT SERVICE DEPT; GAVE HER THE VIN, MY FULL NAME AND HOME ADDRESS. SHE TOLD ME IT WILL BE READY IN ABOUT 5 DAYS & THEN TO ARRANGE APPT FOR REPAIR. 4/1, ABOUT 2:35PM,TALKED TO ROBIN ON STATUS AFTER BEING PUT ON HOLD AND TRANSFERRED 2/3 TIMES IN ABOUT 18 MINUTES, I WAS TOLD THERE WAS NO RECORD OF ANY ORDER FOR THE FUEL RAILS; CINDY DID NOT ORDER THE PARTS; THEY ARE HAVING PROBLEM LOCATING ME IN THEIR RECORDS BECAUSE I DID NOT BUY THE CAR AT SERRAMONTE; THEY HAVE TO FIND ME THROUGH THEIR NATIONAL REGISTER ??? ROBIN ASSURED THAT THE PARTS WERE BEING ORDER AND TO CALL BACK IN 2/3 WEEKS, DUE TO SEVERAL BACK LOG ?? 4/21, CALLED SERRAMONTE AGAIN FOR STATUS..TALKED TO EVA, X 2133, HEAD OF CASHIER/SERVICE DEPT; SHE HAS NO RECORD OF ME, NO ORDER AND GAVE ME THE SAME REASONS; 3000 CARS BACK LOG, DID NOT BUY IT FROM THEM, ETC. SHE ASSURED ME AGAIN THAT SHE IS CREATING A FILE AND THE PARTS WILL BE READY IN 2 WEEKS., .THAT IS AFTER I THREATEN TO CALL THE GENERAL MANAGER. I AM NOT AT ALL SATISFIED WITH HER ANSWER EITHER DESPITE HER PROMISE TO PUT MY FILE ON HER DESK!!!! I CALLED PUTNAM LEXUS, THE DEALER I BOUGHT THE CAR FROM; TALKED TO OSCAR PACHECO, SERVICE CONSULTANT; I NOW HAVE AN APPT FOR 4/29/09 AT 10AM WITH THE REQUIRED PARTS IN STORE ALREADY. THAT TELLS ME LEXUS OF SERRAMENTE LIED TO ME 3 TIMES ABOUT THE ORDER OF THE PARTS, GROSSLY INEFFICIENT AND NOT IN COMPLIANCE OF YOUR SAFETY RECALL. PLEASE DO WHATEVER NECESSARY TO ENFORCE COMPLIANCE. I AM ALSO SENDING A COPY OF THIS TO LEXUS, TOYOTA MOTOR SALES TO INVESTIGATE THEIR OWN DEALERS UNACCEPTABLE SALES/SERVICE PRACTICE. *TR