2007 LEXUS GS 350 Complaints

I NOTICED THE NEXT DAY AFTER I PURCHASE THE VEHICLE, THAT THE RIGHT HEADLIGHT WAS OUT BUT THE REST WERE ON. I CALLED THE DEALER AND TOLD THEM ABOUT THE PROBLEM AND THEY TOLD ME TO BRING IT IN. THE NEXT DAY THE LIGHTS WERE ON SO I DIDN'T TAKE IT BACK. SINCE THEN, IT HAPPENS EVERY TIME I TURN THE LIGHTS ON IN THE EVENING. I BOUGHT THE CAR WITHOUT AN EXTENDED WARRANTY, SO I DIDN'T TAKE IT BACK. SINCE THEN I HAVE PURCHASED AN EXTENDED WARRANTY THROUGH AN OUTSIDE COMPANY, BUT SINCE I HAVE SEEN THIS SAME PROBLEM ON SEVERAL CARS SIMILAR TO MINE, I DECIDED TO REPORT IT BEFORE I DECIDED TO PAY A DEDUCTIBLE OUT OF POCKET. IT'S NOT JUST THE RIGHT HEADLIGHT, SOMETIMES IT'S THE RIGHT, SOMETIMES IT'S BOTH AND THE FOG LIGHTS JUST STAY ON. *TR

TL* THE CONTACT OWNS A 2007 LEXUS GS 350. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE SURGED FORWARD AND REVVED UP WHILE THE BRAKE WAS DEPRESSED. THE CONTACT STATED THAT THE VEHICLE WAS PLACED IN NEUTRAL IN ORDER TO AVOID SURGING FORWARD. THE CONTACT MENTIONED THAT THE VEHICLE STABILITY CONTROL WARNING LIGHT ILLUMINATED A DAY BEFORE THE INCIDENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.

MY CAR HAD SEVERAL RECALLS ON IT I JUST RECENTLY STARTED GETTING MAIL ON THE RECALL I GOT THE FIRST LETTER IN FEB AND THE SECOND AT THE END OF MARCH AND IT HAD TO DO WITH 3 PARTS VALVE SPRING , ACTUATOR, VALVE VARIENT TIMING THE WEEK AFTER I GOT MY 2ND RECALL LETTER MY CAR JUST STOPPED WORKING WHEN I FILLED IT WITH GAS, BUT 2 DAYS BEFORE THAT I WAS DRIVING THEN VSC, ENGINE , ABS LIGHTS ALL CAME ON AND I LOST POWER WITH NO ACCELERATION ,I TOOK IT TO TOYOTA AND IT WAS DIAGNOSED AND I WAS TOLD I NEEDED THE RECALL ITEMS (3) REPLACED, I THEN WAS DIRECTED TO TAKE IT TO LEXUS AND THEY REFUSED TO HONOR THE RECALL AND THE PARTS THAT CAUSED MY CAR TO BREAK DOWN. THE RECALL PARTS WHICH THEY WONT REPLACE I WAS TOLD IT WAS OUT OF WARRANTY AND TO MANY MILES . SO I WAS TOLD I HAVE TO GET THE PARTS FIXED THAT WERE ON RECALL IN ORDER FOR THEM TO LOOK AT THE CAR I SPOKE TO CORPORATE MRS JUDY COMBS SHE ASKED BOBBY RAHAL IF THEY CAN ASSIST WITH GETTING MY CAR FIXED BECAUSE OF THE RECALL ITEMS AND THEY DECLINED INSTEAD I GOT A BILL FOR 5427.00 IF I WANTED IT FIXED. AND THE SERVICE GUY [XXX] TOLD ME THE REASON THE CAR BROKE DOWN IS BECAUSE OF THE RECALL ITEMS AND HE WOULD LOVE TO FIX IT BUT HIS MANAGER SAID NO. SO LEXUS REFUSED TO HONOR THE RECALL AND I HAVE TO GET MY CAR FIXED IN ORDER FOR THEM TO LOOK AT IT. I WAS SENT A INVOICE THAT SAID LEXUS THE CORPORATE OFFICE DECLINED TO HELP BUT IT WAS THE ACTUAL DEALER THAT DECLINED TO REPLACE THE RECALLED PARTS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2007 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO VEHICLE UNINTENDED ACCELERATION. *SMD THE CONSUMER STATED SHE EXPERIENCED SUDDEN ACCELERATION FOR 2 MILES, THAT TOOK THE VEHICLE FROM 60 MPH TO 85 PLUS MPH. DURING THE ACCELERATION PERIOD, SHE COULD NOT SLOW DOWN DESPITE TAKING HER FOOT OFF THE ACCELERATOR AND PRESSING THE BRAKE PEDAL REPEATEDLY. THE VEHICLE EVENTUALLY SLOWED DOWN ON ITS ON ACCORD AND DECELERATED. SHE WAS ABLE TO STOP THE VEHICLE. THE CONSUMER ALSO NOTICED THE TACHOMETER NEEDLE USUALLY REGISTERED BETWEEN 2000 AND 3000 RPM'S, BEGAN TO WIDELY FLUCTUATE BETWEEN 2000-6000 RPMS WITH NO CORRESPONDING CHANGE IN THE VEHICLE ENGINE SOUND. *JB

2007 LEXUS GS 350. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE FLOOR GETS WET WHEN A/C IS ON. *SMD THE DEALER UN-CLOGGED A DRAIN.

WHILE UNDERGOING NORMAL PREVENTIVE MAINTENANCE BY THE SELLING AUTHORIZED LEXUS DEALER, THE CAR WAS NOTED TO HAVE "... BOTH REAR CALIPER SLIDES ... SEIZED" RESULTING IN THE NEED TO "... REPLACE(D) REAR PADS AND ROTORS DUE TO CALIPERS BEING SEIZED." THE SERVICING DEALER INFORMED ME THAT THIS IS A COMMON PROBLEM IN ALL LEXUS MODELS THAT THEY SERVICE AND, IN THEIR OPINION DUE TO INADEQUATE LUBRICATION OF THE REAR CALIPER SLIDES, WHICH THEY ARE GENERALLY ABLE TO CORRECT BY REMOVING AND RELUBRICATING THE SLIDES OR, IF NECESSARY, BY REPLACING THE CALIPERS. *TR

TL* THE CONTACT OWNS A 2007 LEXUS GS350. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER 13V395000 (ENGINE) HOWEVER, THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED BUT COULD NOT PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED FAILURE.

I RECEIVED AN URGENT SAFETY RECALL FROM LEXUS/ TOYOTA MOTORS REGARDING A NO-CHARGE REPLACEMENT FOR A 2GR-FSE INTAKE VVT ACTUATOR GEAR. WHEN I CONTACTED LEXUS, THEY INDICATED THAT PARTS WILL NOT BE AVAILABLE UNTIL MARCH OF 2014, (WITH NO GUARANTEE THAT THEY WILL HAVE THEM AT THAT POINT,) AND THAT THEY WOULD PLACE MY NAME ON A WAITING LIST. I FIND IT UNACCEPTABLE THAT I'M INFORMED OF A DANGEROUS SAFETY ISSUE, THEN TOLD I HAVE TO WAIT 4+ MONTHS FOR RESOLUTION. WHAT IS AN ACCEPTABLE AMOUNT OF TIME THAT A MANUFACTURER HAS TO PROVIDE PARTS/ MATERIALS AND PERFORM REPAIRS? PLEASE ADVISE. *TR

TL* THE CONTACT OWNS A 2007 LEXUS GS350. THE CONTACT STATED THAT THE POWER STEERING WOULD MALFUNCTION INTERMITTENTLY. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER A MANUFACTURER'S RECALL RELATED TO THE SAME FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE POWER STEERING RACK NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO STATED THAT THEY WOULD CONTACT HIM AT A LATER DATE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 76,000 AND THE CURRENT MILEAGE WAS 78,000.

FUEL FEED LINE TO PASSENGER SIDE FUEL PUMP BECAME DISCONNECTED WHILE DRIVING. WAS STOOPED AT THE TRAFFIC LIGHT AND START SMELLING GAS, THOUGHT WAS COMING FROM THE FRONT CAR. AS LIGHT TURNED GREEN START TO MOVE AND ENGINE STOPPED. FORTUNATELY WAS ON THE DOWN HILL SO CAR ROLLED TO THE TRAFFIC LIGHT AND PULLED OVER. TRIED TO START COUPLE OF TIME AND GAS WAS DRIPPING UNDER THE PASSENGER SIDE ENGINE. WAS TOWED TO THE DEALER AND ALL THEY CAN FIND IS FUEL FEED LINE TO THE FUEL PUMP WAS DISCONNECTED INSPECTED O-RINGS AND PIPE RETAINER WHICH WAS FOUND OK. NEEDLESS TO SAY LUCKY FOR US THAT THERE WERE NO SPARK OTHERWISE IT COULD HAVE IGNITED THE CAR. AFTER BACK AND FORTH CONVERSATION WITH LEXUS CUSTOMER SERVICE, ONLY ASSURANCE I CAN HAVE IS DEALER CAN SHOW ME THAT THE FUEL PIPE IS CONNECTED WELL AND THERE IS NO SAFETY ISSUE. MY CONCERN IS WHAT CAUSE THIS FAILURE AND NO DEALER OR LEXUS ENGINEERING HAVE ANY IDEA. THERE WAS A RECALL REGARDING ENGINE FOR THIS MODEL AND WORK WAS DONE BY DEALER ABOUT FOUR MONTHS PRIOR TO THIS INCIDENT. *TR