2010 LEXUS HS Complaints

TL*THE CONTACT OWNS A 2010 LEXUS HS250. THE VEHICLE WAS REPAIRED FOR RECALL 10V285000 (FUEL SYSTEM, GASOLINE: STORAGE). WHEN THE CONTACT RECEIVED THE VEHICLE BACK AND WAS DRIVING APPROXIMATELY 65 MPH, HE HEARD A RATTLE FROM UNDER THE VEHICLE. ONE WEEK LATER, HE COULD NO LONGER HEAR THE RATTLING. HE THEN NOTICED THE CHECK ENGINE LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD TO TIGHTEN THE GAS CAP. THE FAILURE CONTINUED WHERE THE DEALER STATED THAT THE GAS CAP STILL WAS NOT TIGHTENED. THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 9,500.

TL*THE CONTACT OWNS A 2010 LEXUS HS250. WHILE DRIVING APPROXIMATELY 65 MPH, THE DRIVER APPLIED THE BRAKES. THE VEHICLE BEGAN TO BRAKE AS NORMAL BEFORE THE BRAKES FELT TIGHTER AND THE VEHICLE SUDDENLY LOST CONTROL. WHEN THE VEHICLE LOST CONTROL IT BEGAN TO SLIDE AND THEN BEGAN BRAKING AS NORMAL AGAIN. THE FAILURE OCCURRED WHENEVER HEAVY PRESSURE WAS APPLIED TO THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THE VEHICLE WAS FUNCTIONING PROPERLY. THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 3,000 AND THE CURRENT MILEAGE WAS 9,500.

TL*THE CONTACT OWNS A 2010 LEXUS HS250 HYBRID. WHILE THE VEHICLE WAS STOPPED AND THE CONTACT HAD HER FOOT ON THE BRAKE PEDAL, THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT APPLIED THE BRAKES WITH EXTREME FORCE TO STOP THE VEHICLE. THE FAILURE OCCURRED FOUR TIMES. WHENEVER IT RAINED, THE VEHICLE SLID WHEN THE BRAKES WERE APPLIED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT AN ENGINEER WOULD INSPECT THE VEHICLE MID-OCTOBER 2010. THE VEHICLE HAD NOT BEEN REPAIRED. THE FIALURE MILEAGE WAS APPROXIMATELY 6,300 AND THE CURRENT MILEAGE WAS 9,316.

MY LEXUS HS250H PERIODICALLY LUNGES FORWARD WHEN I'M AT A COMPLETE STOP. THIS LUNGING OCCURS WHEN THE VEHICLE IS IN DRIVE WHILE USING THE FOOT-BREAK (SUCH AS AT A STOP LIGHT). IT ALSO OCCURS WHEN IN PARK WITH THE EMERGENCY BREAK ON. THE LUNGING HAS ALSO OCCURRED WHEN I'VE STARTED THE VEHICLE AND HAVE SAT IDLE (IN PARK WITH THE EMERGENCY BREAK ON) FOR A FEW MOMENTS BEFORE PUTTING THE CAR IN GEAR. INITIALLY I THOUGHT IT WAS MOVEMENT CAUSED BY THE GAS ENGINE AUTOMATICALLY SHUTTING OFF, BUT HAVE RULED THIS OUT AFTER PAYING CLOSE ATTENTION TO EACH INCIDENT. I HAVE TAKEN THE CAR IN TO THE DEALERSHIP FOR THIS ISSUE. THIS ISSUE HAS BEEN OCCURRING WEEKLY, FOR MONTHS-SOMETIMES THE LUNGE IS MORE FORCEFUL THAN OTHER TIMES. I'M INDICATING TODAY'S DATE AS THE INCIDENT DATE AS THIS IS THE DATE I'VE TAKEN THE VEHICLE IN TO THE DEALERSHIP. *TR

ON 4 SEPARATE OCCASIONS- 2 TIMES EACH FOR 2 DIFFERENT DRIVERS, OCCURRING ABOUT EVERY 1200 MILES, OUR LEXUS HS250H ACCELERATED DURING A STOPPED OR BRAKING SITUATION. WE BROUGHT IT TO THE DEALER AND CONTACTED LEXUS CUSTOMER SERVICE. THE RESPONSE: [THERE IS NOTHING WRONG AND THE VEHICLE IS OPERATING NORMALLY. YOU ARE EITHER USING THE ACCELERATOR AND BRAKE AT SAME TIME OR JUST EXPERIENCING THE GAS ENGINE STARTING UP WHICH IS GIVING YOU THE SENSATION OF MOVING WHEN YOU ACTUALLY AREN'T MOVING. THIS SENSATION IS NORMAL FOR BOTH PRIUSES AND HS 250 MODELS.] I CAN USUALLY TELL WHEN THE GAS ENGINE FIRES UP AND THE SENSATION IS DEFINITELY DIFFERENT THAN THE SCARY PROBLEM WE ARE HAVING. WHEN ASKED WHAT TO DO IF THIS CAUSES AN ACCIDENT THE RESPONSE WAS: [CONTACT YOUR INSURANCE COMPANY]. CLEARLY LEXUS HAS NO INTENTION OF ADMITTING THAT THERE'S ANYTHING WRONG. NO SALESPERSON INFORMED US THAT THE NORMAL OPERATION OF THE CAR INCLUDES SUDDEN ACCELERATION OR THE "SENSATION" OF IT. TWO INCIDENTS CAUSED MY WIFE TO SLAM ON THE BRAKE IN BUMPER TO BUMPER TRAFFIC TO AVOID HITTING THE CAR`IN FRONT AND ONE INCIDENT CAUSED ME TO HIT AN OBJECT IN MY GARAGE. *TR

I HAVE A LEXUS HS250H YEAR 2010. WHEN YOU GO OVER A SERIES OF BUMPS OR RAILROAD TRACKS AT ABOUT 40MPH WHILE HITTING THE BRAKES TO SLOW UP THE BRAKES FAIL. EVEN WITH MY FOOT STILL ON THE BRAKE PEDAL THE BRAKES FAIL AND I HAVE TO RELEASE MY FOOT OFF THE BRAKES ANDPRESS DOWN AGAIN. I HAVE HAD THE CAR BACK AT 1,000 2,500 AND 5,000 AND COMPLAINED ABOUT IT EACH TIME AND WAS TOLD THE FIRST TWO TIMES THAT IT WAS FIXED. WELL THE LAST TIME IN WHEN I TOLD THEM AGAIN ABOUT IT THE DEALER SAID WHEN I WAS LEAVING AND ASKED IF THEY FIXED THE BRAKES HE SAID "IT IS A CHARACTERISTIC OF THE HYBIRD CAR TO HAVE THE BRAKES REACT LIKE THAT". WELL IT IS NOT SAFE LIKE THAT. GET ONE AND TRY GOING FAST OVER A SERIES OF HOLES OR BUMPS OR ROUGH RAILROAD TRACKS AND PUT THE BRAKES ON JUST BEFORE YOU HIT THEM AND THE BRAKES RELEASE EVEN WITH YOUR FOOT STILL ON THE BRAKE PEDAL. *TR

I WAS DRIVING MY LEXUS HS250 HYBRID ON A HIGHWAY ACCESS ROAD TRAVELING ABOUT 30 MILES PER HOUR WHEN A VEHICLE MOVED IN FRONT OF ME SLAMMED ON THEIR BRAKES. WHEN I FULLY ENGAGED MY BRAKES THE CAR AHEAD OF ME WAS ABOUT 40 YARDS AWAY. WHEN I SLAMMED ON THE BRAKES, THE ABS SYSTEM ACTIVATED AND BEGAN SLOWLY TRYING TO STOP THE VEHICLE. IT DID NOT MATTER HOW HARD I PRESSED THE BRAKE PEDAL THE ABS KEPT A GRADUAL SLOWING. I MISSED THE CAR IN FRONT OF ME BY TWO INCHES. I TOOK MY CAR INTO THE LEXUS DEALER AND THEY RAN A FULL CHECK OF THE ABS AND INDICATED ITS WORKING HOW ITS SUPPOSED TO. THE REPORTED SOFTWARE FIX HAD BEEN ACCOMPLISHED ON MY VEHICLE A FEW MONTHS AGO. I'VE READ A LOT OF INFORMATION SINCE THE INCIDENT REGARDING THE HS250/PRIUS BRAKE PROBLEMS AND THE REPORTED SOFTWARE FIX AND CAN ASSURE YOU THAT DID NOT ADDRESS THE PROBLEM. NO BRAKE SYSTEM SHOULD TAKE THAT LONG TO STOP AT THAT LOW OF SPEED. THE ROAD SURFACE WAS NOT HIGHWAY SMOOTH, BUT IT WAS NOT BUMPY NOR WAS THERE EXCESSIVE MOISTURE ON THE ROAD, WHEY TOYOTA CLAIMS IS A CAUSE. SINCE THE DEALER SERVICE DEPARTMENT COULD NOT DUPLICATE THE PROBLEM I WAS SENT ON MY WAY. *TR

TL* THE CONTACT OWNS A 2010 LEXUS HS250 HYBRID. THE CONTACT WAS DRIVING APPROXIMATELY 1 MPH WHEN HE APPLIED PRESSURE TO THE BRAKE PEDAL, THE VEHICLE BEGAN TO SLIDE. THE CONTACT WAS ABLE TO GAIN CONTROL OF THE VEHICLE AND CONTINUE TO DRIVE NORMALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM. NHTSA CAMPAIGN ID NUMBER 10V039000 (SERVICE BRAKES, AIR: ANTILOCK: CONTROL UNIT/MODULE) RECALL REPAIR WAS PERFORMED ON THE VEHICLE; HOWEVER, THE VEHICLE CONTINUED TO EXPERIENCE THE FAILURE. THE REMEDY REPAIR DID NOT CORRECT THE FAILURE. THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER ON FIVE OCCASIONS FOR THE IDENTICAL FAILURE. THE VEHICLE REMAINED AT THE DEALERSHIP FOR ONE WEEK. THE TECHNICIAN STATED THE FAILURE WAS A MANUFACTURERS DESIGN. THE FAILURE MILEAGE WAS 869.

TL* THE CONTACT OWNS A 2010 LEXUS HS 250. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, WHEN BRAKING WITHOUT A WARNING THE VEHICLE ACCELERATED ON ITS OWN. SHE STEPPED ON THE BRAKES WITH EXTREME PRESSURE AND IT STILL DID NOT STOP. AFTER A WHILE THE BRAKES ENGAGED AND STOPPED THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THERE WAS NO PROBLEM WITH HER VEHICLE AND THAT THEY HAVE NEVER HEARD OF THIS ISSUE. THE ACCELERATION HAS HAPPEN 9 TIMES IN THE NINE WEEKS SINCE SHE PURCHASED THE VEHICLE. THE VEHICLE WAS AT THE DEALER AT THE TIME OF THE COMPLAINT. THE CONTACT STATED SHE WILL NOT DRIVE THE VEHICLE UNTIL IT IS REPAIRED. THE FAILURE MILEAGE WAS 3000 AND THE CURRENT MILEAGE WAS 6500.

ENTERING A FREEWAY FROM A DOWNGRADE CLOVERLEAF ENTRANCE RAMP. DEALER USED NEW CAR, 7,000.00 MILES. DRIVING HOME FROM DEALERSHIP AFTER PURCHASE. WEATHER WAS MIXED RAIN AND FREEZING RAIN. I APPLIED THE BRAKES TO COMPLETE THE LAST SEGMENT OF THE CLOCKWISE CLOVERLEAF TURN. BRAKES LOCKED. NO ANTI-LOCK ACTION OCCURRED. CAR SLID INTO THE LEFT CURB AND BOUNCED OFF TO HIT THE RIGHT CURB. TOTAL FRONT END UNDERCARRIAGE DAMAGE. COST TO REPAIR, $14,000.00+. MORE THAN A MONTH TO GET PARTS AND REPAIR AT DEALER PREFERRED REPAIR SHOP. *TR