2008 LEXUS IS Complaints

RECALL ON DEFECTIVE MATERIALS. STICKY MELTING DASHBOARD AND INSIDE PANELS DETERIORATING WITH EVERY TOUCH. THE DEALER WANTS TO CHARGE ME THE COST OF LABOR TO REPLACE THEIR DEFECTIVE DASHBOARD AND PANELS. THE MELTING/STICKY DASHBOARD CAN BE HAZARD INTERFERING WITH VISIBILITY IN THE FUTURE. *TR

THIS IS IN REGARDS TO MY 2008 LEXUS IS 250 INTERIOR PANELS STICKING/MELTING WITH POOR APPEARANCE AND ITS DETERIORATING WHICH CAN AFFECT MY SAFETY AS IT WILL REDUCE MY DRIVING VISIBILITY. I HAVE VISITED THE FOLLOWING DEALERSHIPS: LEXUS OF NORTH MIAMI, JM LEXUS AND LEXUS OF WEST KENDALL. ON MANY OCCASIONS, I HAVE POINTED OUT THE PROBLEMS WITH MY DASHBOARD AND SIDE DOORS TO SEVERAL DIFFERENT SERVICE ADVISORS. I MENTIONED THE ISSUES I HAD WITH MY DASHBOARD AND DOOR BUT THEY ALL JUST BLEW IT OFF AND STATED THAT THERE WAS NO PROBLEM WITH IT. THEY ALL SAID IT WAS JUST BASIC NORMAL WEAR AND TEAR DUE TO THE FLORIDA HEAT. THE AREAS THAT ARE AFFECTED ARE THE DASHBOARD, DRIVER AND PASSENGER SIDE DOOR PANELS AND REAR DOOR PANELS. IT IS STICKY, MELTING, DEGRADING, LEAVES PRINTS ON YOUR HANDS AND FINGERS WHEN TOUCHED. IN ADDITION, IT LEAVES A BLACK RESIDUE ON YOUR CLOTHES WHEN YOU ACCIDENTLY BUMP INTO IT. I KNOW THAT LEXUS IS A BRAND THAT PRIDES ITSELF ON PURSUIT OF PERFECTION' BUT I DON'T SEE THAT PRIDE FROM ANY OF THE DEALERSHIPS TO RESOLVE THIS ISSUE. IT'S ABSURD HOW THE SERVICE ADVISOR CAN TELL ME IT'S DUE TO THE FLORIDAS HEAT AND ALSO THE BASIC WEAR AND TEAR AS I HAVE AN OLDER MODEL HONDA ACCORD AND THE DASHBOARD AND DOOR PANELS ARE NOT DETERIORATING. I PURCHASED A LEXUS (IS250) BECAUSE I LOVED THE STYLE AND ITS RELIABILITY. MY CAR STILL HAS ITS SHINE AND DOES NOT HAVE ANY MAJOR DENTS. I TAKE PRIDE IN TAKING CARE OF MY INVESTMENT. THE EXTERIOR IS IN IMMACULATE CONDITION AND SO IS THE INTERIOR EXCEPT FOR THE DETERIORATING DASHBOARD PANELS AND DOORS. I WOULD UNDERSTAND THERE WOULD BE BASIC WEAR AND TEAR IF MY CAR WAS OLDER THAN 10 YEARS, BUT WE ARE TALKING ABOUT A LUXURY CAR WHICH SHOULD BE USING TOP QUALITY MATERIAL. IN ADDITION, THE ISSUE STARTED 2.5 YEARS AFTER I PURCHASED IT NEW, WHICH ALL THE DEALERSHIPS DISREGARDED MY COMPLAINTS. *TR

THE DASHBOARD OF THE CAR MELTS IN THE SUN CAUSING EXCESSIVE GLARE. I HAVE ATTEMPTED TO HAVE IT RESOLVED BUT LEXUS WILL NOT FIX THE PROBLEM. THERE IS SOMETHING WRONG WHEN THE DASHBOARD CAN NOT WITHSTAND NORMAL TEMPERATURES IN FL. *TR

DASHBOARD BEGAN TO MELT AND CAUSE STICKY RESIN. ALSO, DRIVER DOOR SAME MATERIAL BEGAN TO DEGRADE. *TR

TL* THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT STATED THAT THE ENGINE WAS MAKING A LOUD NOISE AND THE VEHICLE WAS SHAKING. ALSO, THE CONTACT MENTIONED THE VEHICLE OVERHEATED AND WOULD SHUT OFF WHILE AT A RED LIGHT. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN STATED THAT THE ENGINE MISFIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 74,000.

THE DASH BOARD STARTING GETTING WORSE DAY BY DAY GETTING EXTREMELY STICKY AND STARTING TO HAVE MELT SPOTS CAUSING A HUGE GLARE WHEN I'M DRIVING. I KNOW THIS IS A BIG PROBLEM ON A LOT OF LEXUS IS OWNER 06-12. I USE THE WIND SHIELD VISOR ALL THE TIME AND NEVER WIPE WITH CHEMICAL. *TR

I CURRENTLY OWN A 2008 IS-250 WITH LESS THAN 6,000 MILE ON THE ODOMETER. I TOOK MY CAR IN TO THE DEALERSHIP FOR SEVERAL UNUSUAL PROBLEMS. THE SEALS AROUND THE WIND SHIELD WERE DRY ROTTED AND HAD FALLEN OUT ALL THE WAY AROUND THE WINDSHIELD. THE DASH BOARD WAS ALSO STICKY AND HAD A NUMBER OF CRACKS. THE TOP OF MY WINDSHIELD WAS ALSO 'DE-LAMINATED" AND NEEDED TO BE REPLACED. LEXUS DID STEP UP TO THE PLATE AND REPLACED THE WINDSHIELD AND DASH BOARD FREE OF CHARGE EVEN THOUGH MY VEHICLE WAS OUT OF WARRANTY. HOWEVER, MY CAR HAS THE EXTENDED FACTORY WARRANTY ON IT STILL TO THIS DAY. I HAD TO PAY $490.00 PLUS DOLLARS OUT OF POCKET FOR PARTS AND LABOR TO GET THEM TO REPLACE THE MOLDING AROUND BOTH SIDES OF MY WINDSHIELD THAT HAD ROTTED AWAY. WHILE MY VEHICLE WAS BEING REPAIRED, I POINTED OUT TO THE SERVICE MANAGER THE FACT THAT THE DOOR PANELS WERE ALSO "MELTING" AND IF YOU POKE IT, IT LEAVES AN INDENTATION IN THE MATERIAL AND IT WAS CLEARLY A DEFECT AS THE CAR IS GARAGE KEPT AND SHOULD NOT HAVE THESE PROBLEMS. THE DOOR PANELS ALSO GET A WHITE FILM ON THEM WHEN THE CAR SITS. I BELIEVE IT IS IMPORTANT TO KEEP IN MIND, THIS CAR HAS LESS THAN 6,000 MILES. I THINK LEXUS/TOYOTA NEEDS TO REPLACE THE DOOR PANELS ON MY CAR FREE OF CHARGE AS THE PROBLEM IS A "DEFECT" IN WORKMANSHIP AND NOT AN END USER CAUSED ISSUE. I LOVE MY LEXUS AND WOULD NOT HESITATE TO PURCHASE ANOTHER ONE BUT THIS IS AN ISSUE THAT SHOULD BE ADDRESSED AND REPAIRED AT THE MANUFACTURERS EXPENSE SINCE I IN NO WAY CAUSED THE ISSUES I AM EXPERIENCING. *TR

MY 2008 LEXUS IS350 DASHBOARD IS MELTING, WHEN THE SUN HIT THE DASHBOARD IT HARD TO SEE WHAT IN FRONT OF THE ROAD. SPOKE WITH THE LEXUS DEALER SERVICE, THEY TOLD ME MY WARRANTY IS EXPIRED SO THEY CANNOT DO ANYTHING. *TR

MY DASHBOARD IS MELTING HORRIBLY. I HAVE CONTACTED LEXUS ON SEVERAL OCCASIONS. I WAS TOLD THAT I FIRST NEEDED TO BRING IT THE NEAREST DEALERSHIP IN MY AREA TO HAVE TO SERVICED AND GET AN ESTIMATE. THE SERVICE REPORT STATED THAT THE DASH WAS IN FACT MELTING AND NEEDED TO BE REPLACED. I FOLLOWED UP WITH ANOTHER CALL TO LEXUS AND WAS INFORMED THAT IT WAS OUT OF WARRANTY AND THAT IT COULD NOT BE REPLACED. I INDICATED THAT ISSUE IS BY FAR NOT A WARRANTY ISSUE BUT IN FACT A DEFECT IN THE MATERIAL USED TO MAKE THE DASHBOARD. THE VISIBILITY ON THE DRIVER SIDE IS HORRIBLE AND QUITE DANGEROUS. *TR

MELTING DASHBOARD. MELTED MATERIAL IS CAUSING GLARE ON WINDSHIELD THAT IS IN DIRECT EYESIGHT. OCCASIONALLY IMPAIRS ROAD VIEW. *TR