2007 LEXUS IS Complaints

THE DOOR PANELS FROM FRONT AND PASSENGER SIDE ARE MELTING VERY BAD. IF I STICK MY NAIL BY MISTAKE, NAIL GOES THROUGH AND I GET THE STICKY BLACK RUBBERY MATERIAL IN NAIL. I PAY TOO MUCH FOR THE CAR AND LEXUS ONLY REPLACE THE DASH BOARD BECAUSE IT WAS ALSO MELTING. *TR

HEADLIGHTS RANDOMLY TURN OFF AT NIGHT WHILE DRIVING. REPLACED BULBS ALREADY AND HAVE NOTICED MANY LEXUS OF THIS YEAR HAVE THE SAME PROBLEM. HAVE TO FLICK LIGHTS OFF AND BACK ON TO TURN ON AGAIN. *TR

I WAS DRIVING SOUTH IN MY CAR DURING THE MIDDLE OF THE DAY, AND THE GLARE FROM MY DASHBOARD WAS SO BAD I WASN'T ABLE TO SEE A CAR APPX 30 FEET IN FRONT OF ME. THERE WAS NO ACCIDENT, BUT DUE TO LEXUS USING DEFECTIVE MATERIALS FOR THEIR DASHBOARD, IT HAS MELTED AND BECOME SHINY ENOUGH TO BE A REAL DANGER AS THE GLARE FULLY IMPEDES VIEW WHILE DRIVING IN SUNLIGHT. AS THE PASSENGER AIRBAG IS ALSO CONTAINED IN THE DASH, I HAVE HEARD OF A DANGER OF IT BEING TRIGGERED AS WELL DUE TO THIS ISSUE. I CONTACTED BOTH LEXUS CUSTOMER SUPPORT AS WELL AS MY LOCAL LEXUS DEALERSHIP. I FOUND ONLINE THAT THERE WAS PURPORTEDLY A SERVICE BULLETIN THAT WAS ISSUED TO BY LEXUS (I OBTAINED A COPY ONLINE) TO DEALERS IN 2011 INFORMING THEM OF THE MATERIAL PROBLEM AND AVAILABILITY OF REPLACEMENT PARTS (AFFECTED BOTH DASH AND DOOR PANELS), BUT BULLETIN THIS WAS NOT COMMUNICATED TO OWNERS (I.E. NO RECALL), SO I WAS NEVER MADE AWARE AND WAS OUT OF WARRANTY AT THE TIME THE BULLETIN WAS ISSUED AS IT WAS ONLY EFFECTIVE 48 MONTHS FROM IN-SERVICE DATE EVEN THOUGH MY MODEL YEAR WAS INCLUDED IN THE AFFECTED VEHICLES. THE MOST THEY WERE WILLING TO COVER WAS 50% OF THE REPLACEMENT PART COST. MY RESPONSIBILITY WOULD HAVE BEEN $2800 TO FULLY RE-MEDIATE THE ISSUES (DASH AND DOORS), WHICH I DECLINED AS I FEEL LEXUS SHOULD BE FULLY ACCOUNTABLE AS THE PROBLEM IS ADMITTEDLY DUE TO FAULTY MATERIAL USED IN THE MANUFACTURE OF CERTAIN YEARS/VINS OF THEIR VEHICLES. THIS ALSO IMPACTS MY RESALE VALUE EVEN THOUGH THAT ALONE IS NOT SAFETY-RELATED, IT SHOULD BE CONSIDERED AS WELL. I TOOK CELL PHONE VIDEO OF THE GLARE FROM MY DASH THAT IMPEDED VIEW AND HAVE THAT AVAILABLE IF NEEDED. *TR

BLACK DASHBOARD OF VEHICLE IS "MELTING" CAUSING A GLARE ON THE WINDSHIELD FOR THE DRIVER. THIS IS A SAFETY CONCERN AS YOUR VISION OF THE ROAD AND SURROUNDINGS ARE COMPROMISED. *JS THE INSIDE DOOR PANELS OF THE VEHICLE ARE ALSO MADE FROM THE SAME MATERIAL AS THE DASHBOARD. FROM A COSMETIC STANDPOINT THE DASHBOARD AND DOOR PANELS CANNOT BE TOUCHED WITHOUT LEAVING A MARK OR PRINT BEHIND. I HAVE REACHED OUT TO THE LOCAL TREASURE COAST LEXUS DEALERSHIP AND THE LEXUS CUSTOMER SERVICE LINE TWICE TO BE TOLD THAT I AM RESPONSIBLE AS THE OWNER TO REPAIR. BECAUSE I DID NOT PURCHASE THEIR WARRANTY, I AM OUT OF LUCK. LEXUS IS NEGLIGENT FOR THE MATERIALS USED IN PRODUCTION FOR THIS VEHICLE. WILL IT TAKE A VEHICLE ACCIDENT BEFORE THEY TAKE ACTION FOR THEIR CUSTOMERS? I HOPE NOT.

TL- THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT STATED THAT HE WENT TO REACH FOR THE STEERING WHEEL, HIS HAND SLIPPED OFF OF THE STEERING WHEEL AND HE ENDED UP SCRATCHING THE DASHBOARD AND THE MATERIAL BECAME DAMAGED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000. AP

REARVIEW MIRROR ON ALL LEXUS MODELS SHOWS BLACK "TIGER" MARKS ACROSS THE MIRROR CAUSING A POTENTIAL SAFETY ISSUE. HAVE ASKED LEXUS TO FIX AND SAID NO. THEY KNOW IT'S A KNOWN ISSUE. *TR

THE DASH CONSOLE IS SOFT AND STICKY. IT'S LITERALLY MELTING AND MARS VERY EASY. SHINY AND REFLECTIVE DURING THE HOT SUNNY DAYS. WITH A HARD PRESS, IT WILL RETAINS FINGER PRINTS. THIS IS A DEFECTIVE PART ON THE MANUFACTURE. CONTACTED ARROWHEAD LEXUS IN GLENDALE ABOUT THE PROBLEM AND THEY BLAME ON DETAILING MATERIALS SUCH AS CLEANERS AND LEATHER PROTECTANT BREAKING DOWN CAUSING THE DASH TO BE STICKY AND MELTING. THIS IS COMPLETE FALSE AND INACCURATE BECAUSE I PERSONALLY WASH AND CLEAN MY CAR AND ONLY USED MICROFIBER AND WARM WATER TO CLEAN THE INTERIOR. LEXUS SHOULD LOOK INTO THIS PROBLEM AND FIX IT THE RIGHT WAY RATHER THAN BLAMING THE CUSTOMER WHO HAS BEEN LOYAL AND OWNS 3 LEXUS SO FAR. I CURRENTLY OWN A 2007 LEXUS GX470 AND A 2007 LEXUS IS350. I DO NOT HAVE THE PROBLEM WITH MY GX. IT'S THE IS350 DASH THAT HAS THE DASH PROBLEM. *TR

BLACK DASHBOARD AND INSIDE DOOR PANELS ARE MELTING ON MY 2007 LEXUS IS 250. WHILE DRIVING, THE SUN WILL GLARE OFF OF THE MELTING DASHBOARD COMPROMISING VIABILITY TO THE DRIVER. IF YOU TOUCH THE DASHBOARD, AN IMPRINT IS LEFT. VALET SERVICES ARE UNABLE TO PLACE TICKETS, OR ANY OTHER MATERIAL FOR THAT MATTER, ON THE DASHBOARD BECAUSE IT WILL STICK TO THE DASHBOARD AND LEAVE RESIDUE. THE SAME MATERIAL IS USED FOR THE DOOR PANELS. AS YOU OPEN THE CAR DOOR FROM THE INSIDE OF THE VEHICLE, THE BLACK MATERIAL GETS CAUGHT UNDER MALE AND FEMALE FINGERNAILS, GOUGING THE MATERIAL. I BELIEVE THIS IS A MANUFACTURING DEFECT. THIS IS NOT A RESULT OF OWNER NEGLECT. ON A SIDE NOTE; THIS VEHICLE HAS LIVED IN MANY ENVIRONMENTS - COLORADO (DRY CLIMATE), TEXAS (DRY CLIMATE), AND FLORIDA (MOIST AND WARM CLIMATE). LEXUS CUSTOMER SERVICE HAS BEEN CONTACTED AND DOES NOT TAKE RESPONSIBILITY FOR THE DEFECT. IF I WANT IT FIXED, LEXUS STATES THAT IT IS MY FINANCIAL RESPONSIBILITY TO REPLACE. IF COSMETICS AND QUALITY ARE NOT IMPORTANT TO LEXUS, SAFETY SHOULD BE! *TR

I PURCHASED A BRAND NEW 2007 LEXUS IS 250 FROM PARK PLACE LEXUS IN GRAPEVINE, TX. ABOUT TWO YEARS AGO, THE DASHBOARD PANEL STARTED TO GET VERY SOFT AND GUMMY DURING HOT DAYS. SMALL PIECES OF THE DASHBOARD PANEL CAME OFF EASILY. EVER SINCE, THE DASHBOARD PANEL HAS BEEN GETTING STICKY AND MELTING. THE MELTING DASHBOARD PANEL CAUSES A GLARE REFLECTION ON THE WINDSHIELD THAT PREVENTS THE DRIVER FROM BEING ABLE TO SEE ROAD CLEARLY WHILE DRIVING. IT'S A DANGEROUS SITUATION. LEXUS HAS REFUSED TO REPLACE THE DEFECTIVE DASHBOARD PANEL EVEN THOUGH THEY'RE FULLY AWARE OF THE ISSUE. *TR

WHILE DRIVING AT NIGHT THE LEFT (DRIVER SIDE) HEADLIGHT LAMP WILL JUST GO OUT. THEN I HAVE TO TURN OFF ALL OF THE LIGHTS COMPLETELY AND TURN THEM BACK ON IMMEDIATELY, THEN IT WILL COME BACK ON, BUT SOMETIMES I CAN TELL ITS OUT BY LOOKING AT THE REFLECTION IN A VEHICLE IN FRONT OF ME, THEN OTHER TIMES I DON'T KNOW IT'S OUT UNLESS SOMEONE FLASHES ME AND I'M AFRAID THE POLICE ARE GOING TO PULL ME OVER AND GIVE ME A TICKET FOR A HEADLIGHT BEING OUT. I FEEL THERE IS A SHORT SOMEWHERE BECAUSE IT COMES BACK ON IF I TURN OFF THE LIGHTS COMPLETELY AND TURN THEM BACK ON REAL QUICK. IT HAPPENS AT LEAST EVERY NIGHT (OR MORNING DUSK TO DAWN HOURS), SOMETIMES TWICE A NIGHT. BESIDES IT BEING ANNOYING IT IS DANGEROUS NOT HAVING BOTH LIGHTS ON WHILE DRIVING AT NIGHT OR IN THE RAIN. *TR