2006 LEXUS IS Complaints

S10 APPROPRIATE HANDLING - COPY OF LETTER SENT TO LEXUS CORPORATION FROM RE TO PROBLEMS WITH HER 2006 LEXUS IS350. *KB THE CONSUMER STATED THE VEHICLE WAS MAKING GRINDING SOUNDS UPON START-UP. THREE DAYS LATER, THE CONSUMER WAS INFORMED THE GRINDING SOUND WAS DUE TO PROBLEMS WITH THE CAMSHAFT GEAR ASSEMBLY. AFTER LEAVING THE DEALERSHIP, THE CONSUMER SMELLED A FAINT BURNT ODOR, BUT ASSUMED THE AIR FILTER MIGHT NEED TO BE REPLACED. AFTER A WHILE, THE SMELL BECAME WORSE AND THE CONSUMER NOTICED SMOKE EMITTING FROM THE EXHAUST AND FROM UNDERNEATH THE HOOD. THE CHECK ENGINE LIGHT ILLUMINATED STATING THE ENGINE OIL WAS LOW. THE SMOKE INSTANTLY INCREASED. THE CONSUMER IMMEDIATELY EXITED THE FREEWAY . THE VEHICLE BEGAN MAKING A GRINDING SOUNDS AS SHE PULLED INTO A PARKING STRUCTURE. THE NEXT DAY, A TOW TRUCK WAS SENT TO RETRIEVE THE VEHICLE. FIVE DAYS LATER, THE CONSUMER WAS INFORMED THAT WHEN THE GASKET WAS REPLACED DURING THE REPLACEMENT OF THE ENGINE VALVE SPRINGS THAT WERE RECALLED, A PART WAS LEFT LOOSE AND CAUSED THE ENGINE OIL TO LEAK. THE CONSUMER WAS ASSURED THAT SEVERAL FLUSHES WERE DONE TO MAKE SURE THE VEHICLE WAS AT A 100%. ON NOVEMBER 25, 2010 WHILE DRIVING, THE CONSUMER HEARD THE GRINDING SOUND AGAIN, THEN SHE NOTICED THE TEMPERATURE GAUGE JUMP FROM HIGH TO LOW IN A MATTER OF SECONDS, FOLLOWED BY THE BATTERY SIGNAL, INDICATING A LOW BATTERY, BUT THEN QUICKLY DISAPPEARED. AS THE CONSUMER CONTINUED TO DRIVE, A RATTLING NOISE WAS COMING FROM UNDER THE HOOD AND THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE RELEASED SMOKE. THE VEHICLE WAS TOWED TO THE DEALER. FOUR DAYS LATER, THE CONSUMER WAS INFORMED THAT THE CAP ON THE RADIATOR FLUID HAD BROKEN OFF. THE VEHICLE WAS TAKEN TO ANOTHER DEALERSHIP WHERE THEY DETERMINED THE ENGINE WAS OPERATING PROPERLY, BUT THEY DISCOVERED OIL RESIDUE LEFT ON THE ENGINE THAT WAS CAUSING THE FOUL ODOR. THEY WERE UNABLE TO DETERMINE WHY THE VEHICLE OVERHEATED. JB

TL* THE CONTACT OWNS A 2006 LEXUS IS250. THE CONTACT STATED THAT THE REAR VIEW MIRROR HAD SPLOTCHES ON IT WHICH INTERFERED WITH HER VISION WHILE SHE WAS DRIVING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS AN INTERNAL DEFECT IN THE MIRROR. THE DEALER STATED THAT THEY MAY BE ABLE TO WORK WITH THE OWNER REGARDING THE REPAIR EXPENSES. THE VEHICLE HAD NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 84,000.

I RECENTLY HAD MY CAR SERVICED AT LEXUS TO COMPLETE THE FLOOR MAT ENTRAPMENT RECALL PROCEDURES. I WOULD LIKE TO BRING TO YOUR ATTENTION THAT THE NEW REPLACEMENT ALL WEATHER FLOOR MATS THAT WERE PROVIDED TO ME ARE MORE DANGEROUS THAN THE ORIGINAL ONES. THE NEW FLOOR MATS ARE EXTREMELY SLICK AND ON MORE THAN ONE OCCASION MY FOOT SLIPPED OFF THE MAT AND INTO ONE OF THE PEDALS. THIS IS AN EXTREMELY DANGEROUS SITUATION AND I HAVE REMOVED THE REPLACEMENT MATS FROM THE VEHICLE AS I DO NOT FEEL SAFE USING THEM. *TR

I EXPERIENCED A PROBLEM THAT MAY BE THE SAME PROBLEM AS THE LEXUS VALVE SPRING PROBLEM, OR RELATED TO IT. THE MECHANIC SAID IT WAS CAUSED BY A DESIGN FLAW. HERE IS PART OF A LETTER I SENT TO LEXUS IN MARCH 2010: I OWN A 2006 LEXUS IS350, WHICH I HAD BEEN VERY HAPPY WITH UNTIL FEBRUARY 1, 2010. AS I WAS DRIVING TO WORK, THERE WAS A LOUD NOISE FROM THE ENGINE AND THE DASHBOARD LIT UP WITH WARNING LIGHTS. I PULLED OVER, READ THE OWNER?S MANUAL, AND DROVE TO A LEXUS DEALERSHIP. THE FOUR YEAR OLD CAR ONLY HAD ABOUT 27,000 MILES ON IT. UNFORTUNATELY, MY WARRANTY ENDED IN DECEMBER 2009. SINCE IT WAS A LEXUS, I WASN'T EXPECTING A MAJOR REPAIR, BUT THAT?S WHAT I GOT. THE MECHANIC EXPLAINED TO ME, THAT BECAUSE OF THE ENGINE DESIGN, IT DOES NOT BURN OFF CARBON FROM THE GASOLINE. THE CARBON COLLECTS IN THE ENGINE, INTERFERES WITH THE VALVES AND CAUSES A MISFIRE. I WAS TOLD MY 6 CYLINDER CAR ONLY HAD 5 OPERATIONAL CYLINDERS. THE TOTAL COST TO FIX IT WAS $995.20. I NEVER RECEIVED A RESPONSE FROM LEXUS. AN APOLOGY WOULD HAVE BEEN NICE. THE MECHANIC INFORMED THE CONSUMER SHE WILL NEED TO GET THE CARBON CLEANED OUT OF THE ENGINE/FUEL SYSTEM ON A REGULAR BASIS, OTHERWISE SHE WOULD CONTINUE TO EXPERIENCED CYLINDER MISFIRES. UPDATED IVOQ 12/01/10 *TR

I HAVE AN IS250 FOR FOUR YEARS. IN THE LAST FEW DAYS, I HAVE EXPERIENCED A VSC AND CHECK ENGINE LIGHTS ON. THE CAR LOOSES POWER AND CAN'T BE DRIVEN SECURELY ONCE THIS HAPPENS. THIS HAD CAUSED ALMOST TWO ACCIDENTS FOR ME ON THE EXPRESSWAY AS I DRIVE ABOUT 40 MILES EACH WAY TO MY OFFICE ON A DAILY BASIS. DUE TO THIS PROBLEM AND THE SECURITY RISK, I TOOK THE CAR TO THE DEALER TO GET THE PROBLEM FIXED. I PAID $100 JUST TO CHECK THE CAR. THE DEALER SAID THE PROBLEM WAS RELATED WITH THE SPRINGS ON THE VALVES THAT PROBABLY NEEDED TO BE REPLACED. I TOOK THE CAR HOME AS I DID NOT HAVE THE $4K TO REPAIR THIS. ON 7/5/10, I OPENED AN INCIDENT WITH LEXUS CORPORATION AND THE VERY NEXT DAY I SAW ON THE NEWS THE RECALL ON THIS ISSUE. I FOLLOWED UP WITH LEXUS ON 7/6/10 ABOUT THIS AND THEY STATED THEY WERE LOOKING INTO THIS. I FOLLOWED UP AGAIN ON 7/9/10 (I CALLED THIS TIME) AND THEY SAID THEY WOULD CALL ME BACK BUT NONE CALLED BACK SO I TOOK THE CAR TO THE DEALERSHIP AS I FELT IT WAS HAPPENING MORE OFTEN AND WAS VERY UNSECURED TO DRIVE. THE DEALER STATED MY PARTICULAR MODEL WAS NOT PART OF THE NEW RECALL AND DID NOT CARE MUCH ABOUT MY SAFETY. I SENT A FOLLOW UP EMAIL ON 7/15/10 TO LEXUS CORPORATION AND THEY SAID AGAIN THEY WOULD GET BACK TO ME. I CALLED AGAIN TODAY AS I HAVE NOT HEARD BACK FROM THEM. OUR SECURITY IS IMPACTED DRIVING THIS CAR AND DOES NOT SEEM THAT LEXUS CORPORATION IS EVEN INTERESTED INTO LISTENING A SECURITY CONCERN FROM A CONSUMER AT THIS TIME. PLEASE LET US KNOW WHAT WE CAN DO TO GET THIS SECURITY RISK MITIGATED FOR MY FAMILY AND MYSELF. THANKS. *TR

TL* THE CONTACT OWNS A 2006 LEXUS IS 250. THE CONTACT STATED THE BRAKES WERE MAKING UNUSUAL NOISES AND THERE WAS AN ABNORMAL INCREASE IN STOPPING DISTANCE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE REAR BRAKE PADS WERE LOW AND THE CALIPER HAD SEIZED. THE VEHICLE WAS DEEMED AS UNSAFE TO DRIVE AND A LOANER WAS PROVIDED. THE CONTACT RECEIVED PREVIOUS NOTIFICATION OF AN UNKNOWN RECALL BUT WHEN CONTACTING THE MANUFACTURER, HIS CLAIM WAS DENIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 106,000. UPDATED 08/03/10. *LJ ACCORDING TO THE INVOICE, THE RIGHT REAR CALIPER HAD SEIZED. UPDATED 09/22/10

TL* THE CONTACT OWNS A 2006 TOYOTA LEXUS IS350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA RECALL CAMPAIGN ID NUMBER: 05V565000 (VEHICLE SPEED CONTROL: ACCELERATOR PEDAL) IN APRIL 2010. HE STATED THE CLOSEST AUTHORIZED DEALER THAT COULD MAKE REPAIRS TO THE VEHICLE WAS OVER 300 MILES FROM HIS RESIDENCE. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED THEY WOULD CONTACT HIM TO DETERMINE IF THERE WAS AN ALTERNATIVE. AS OF JUNE 2010, THE MANUFACTURER HAD NOT RESPONDED. THERE WERE NO FAILURES AT THIS TIME. UPDATED 7/20/10 *CN UPDATED 07/23/10*JB

TL*THE CONTACT OWNS A 2006 LEXUS IS350. THE CONTACT WAS DRIVING APPROXIMATELY BETWEEN 35-45 MPH WHEN THE VEHICLE ACCELERATED UP TO 90 MPH WITHOUT WARNING. THE BRAKE PEDAL WAS DEPRESSED TO THE FLOOR WITH EXTREME FORCE. THE VEHICLE FAILED TO SLOW DOWN. IMMEDIATELY,THE EMERGENCY BRAKE WAS ENGAGED AND THE VEHICLE SLOWED DOWN. THE FRONT DRIVER SIDE FLOOR MAT WAS REMOVED. AN IDENTICAL FAILURE OCCURRED ON A SEPARATE OCCASION WHICH RESULTED IN THE VEHICLE CRASHING INTO A TREE. THE CONTACT DID NOT REPORT ANY INJURIES OR STATE THAT A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE MALFUNCTIONS AND CONFIRMED THAT THE DRIVER SIDE FLOOR MAT BE INSTALLED IN THE VEHICLE. THE AUTHORIZED DEALER RECOMMENDED THE FLOOR MAT NOT BE INSTALLED. THE CONTACT RECEIVED CONFLICTING INFORMATION FROM THE DEALER AND MANUFACTURER WITH UNCERTAINTY OF THE FLOOR MAT INSTALLATION. THE FAILURE HAS NOT RECURRED. THE FAILURE MILEAGE WAS 44,000. THE CURRENT MILEAGE WAS 65,000.

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) I OWN A 2006 LEXUS IS 350. I HAVE HAD TWO INCIDENTS OF "UNATTENDED ACCELERATION" BUT WAS FORTUNATE THAT BOTH OCCURRED ON THE FREEWAY AND I WAS ABLE TO GET THE VEHICLE TO STOP ACCELERATING. MY QUESTION IS THIS; I RECEIVED A NOTICE FROM LEXUS, ABOUT SIX MONTHS AGO, THAT THERE WAS A PROBLEM WITH THE VEHICLE; HOWEVER THEY WERE GOING TO LET ME KNOW WHEN THEY HAD A FIX FOR THE PROBLEM. I'VE CALLED SEVERAL TIMES, THE LAST TIME WAS THIS WEEK 3-9-10, AND WAS TOLD AGAIN THAT THEY DO NOT HAVE A FIX AND I NEED TO WAIT AND THEY WOULD LET ME KNOW WHEN TO BRING THE VEHICLE IN. THIS SEEMS DANGEROUS, AND I WOULD LIKE TO COMPLAIN THAT LEXUS IS NOT DOING ENOUGH TO EITHER GET ME A REPLACEMENT VEHICLE TO DRIVE UNTIL THEY FIX THE CAR, OR FIX IT. [XXX] *TR

TL*THE CONTACT OWNS A 2006 LEXUS IS250. WHILE THE VEHICLE WAS TRAVELING 25 MPH THE CONTACT ATTEMPTED TO BRAKE AND NOTICED THAT THE VEHICLE HAD SUDDENLY SURGED FORWARD .THE CONTACT HAD TO TURN OFF THE VEHICLE IN ORDER TO STOP THE ACCELERATION. THE SAME FAILURE HAS OCCURRED ON 3 PRIOR OCCASIONS. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALERSHIP AND THE FAILURE MILEAGE WAS 108000,CURRENT MILEAGE WAS 113000.