2011 LEXUS IS Complaints
View complaints related to 2011 LEXUS IS. The complaints found here are submitted by actual consumers with first hand experience. There are more than 70 complaints submitted for the 2011 LEXUS IS. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2011 LEXUS IS 250C- VALENCIA, CA
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS IS 250C. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME OF THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/01/17*LJ *CN
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2011 LEXUS IS 250- DUNCANVILLE, TX
"TAKATA RECALL" SINCE RECALL NO REPAIR HAS BEEN OBTAINED YET, PRESUMABLY DUE TO ''NO REPLACEMENT PARTS AVAILABLE'' SAYS SOLE LOCAL DFW DEALERSHIP WHICH SUPPOSEDLY PUT ME ON A WAITING LIST.
Source: NHTSA WEB SITE -
2011 LEXUS IS 250- HOUSTON, TX
TAKATA RECALL IN JUNE 2016 I RECEIVED A LETTER NOTIFYING ME THAT MY PASSENGER AIRBAG WAS ON RECALL FOR BEING DANGEROUS & HARMFUL IF INFLATED AND TO NOT HAVE ANY FRONT SEAT PASSENGERS IN MY VEHICLE. TO DATE, THERE HASN'T BEEN A FIX FOR THE RECALL WHICH HAS BEEN GOING ON 8 MONTHS NOW. I AM VERY UPSET THAT THIS ISSUE HASN'T BEEN RESOLVED. NO ONE HAS CHECKED ON MY VEHICLE NOR OFFERED A LOANER. I RECENTLY TOOK MY CAR IN FOR SERVICE & A RENTAL CAR OPTION WAS MENTIONED. THAT ISN'T ACCEPTABLE WHEN I'M PAYING A CAR NOTE FOR A VEHICLE TO WHICH I CAN NOT FULLY USE. I HAVE A DISABLED PARENT WHO I CARE FOR & IT'S NOT COMFORTABLE FOR HER TO RIDE IN THE BACK SEAT. THE BACKSEAT OF THE IS250 IS TIGHT & MORE COMFORTABLE FOR KIDS NOT ADULTS. I AM HER SOLE CARE TAKER AND THIS INCONVENIENT ISSUE AS LEXUS EXPLAINS IT, IS NOT ACCEPTABLE. AT THIS POINT I DO NOT BELIEVE THAT LEXUS OR THE MANUFACTURER ARE TRYING TO COME UP WITH A FIX OR REPLACEMENT BECAUSE THE VEHICLE IS AN OLDER MODEL. IF THAT IS THE CASE, THEN LEXUS NEEDS TO EITHER REPLACE OR BUY BACK THESE VEHICLES.
Source: NHTSA WEB SITE -
2011 LEXUS IS 350C- PORT ST LUCIE, FL
TAKATA RECALL TOYOTA HAS REFUSED TO REPLACE THE DEFECTIVE AIRBAG IN MY CAR FOR 6 MONTHS, DESPITE REPEATED CONTACT. THE AIRBAG IS PART OF RECALL 16V340. I PRESENTED MY 2011 LEXUS IS 350C, VIN [XXX] TO TREASURE COAST LEXUS IN FORT PIERCE, FLORIDA, ON JULY 28, 2016. THEY ADVISED THAT NO PARTS WERE AVAILABLE TO MAKE THE REPAIR. I HAVE FREQUENTLY CONTACTED THEM SINCE, RECEIVING THE SAME ANSWER. ON THE SAME DATE, I NOTIFIED TOYOTA MOTOR SALES U.S.A., INC. (TOYOTA US) AND TOYOTA MOTOR CORPORATION (TOYOTA JAPAN). TOYOTA JAPAN ACKNOWLEDGED MY LETTER IN THEIR LETTER TO ME OF AUGUST 4, 2016. I HAVE SUBSEQUENTLY CONTACTED BOTH TOYOTA US AND TOYOTA JAPAN. NEITHER HAS SENT ME ANY ADDITIONAL WRITTEN CORRESPONDENCE. AFTER THREAT OF LAWSUIT, AN ATTORNEY CLAIMING TO "REPRESENT TOYOTA IN SOUTH FLORIDA" CONTACTED ME BY PHONE ON NOVEMBER 30, MAKING NO PROMISES OF ACTION OF ANY SORT. SHE STATED THAT TOYOTA WAS "NOT BUYING BACK CARS AT THIS TIME." I PURCHASED THE VEHICLE USED ON APRIL 30, 2016, 4 DAYS BEFORE THE CURRENT RECALL WAS ANNOUNCED BY NHTSA. THE AIRBAG SYSTEM IS STILL COVERED BY TOYOTA'S WRITTEN WARRANTY, AS THE CAR HAS ABOUT 66,000 MILES AND THE WARRANTY COVERS IT FOR 72,000 MILES OR 72 MONTHS. THE VEHICLE WAS MANUFACTURED IN AUGUST 2011, LESS THAN 72 MONTHS AGO. I SOUGHT ARBITRATION AND THE ARBITRATION PANEL (NCDS) DECLINED TO HEAR THE CASE. I WILL, WITHIN THE NEXT 2 WEEKS, INSTITUTE LEGAL ACTION AGAINST TOYOTA IN FLORIDA COURTS. I URGE YOU TO FIND THAT TOYOTA HAS VIOLATED AND CONTINUES TO MATERIALLY VIOLATE THE COORDINATED REMEDY ORDER AND 49 USC 30120. I ALSO URGE YOU TO REQUIRE TOYOTA TO STATE UNDER OATH HOW MANY VEHICLES HAVE BEEN PRESENTED FOR REMEDY BUT HAVE NOT BEEN REMEDIED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Source: NHTSA WEB SITE -
2011 LEXUS IS 250- HOUSTON, TX
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2011 LEXUS IS F- AUBURN, CA
TAKATA RECALL I NEED TO HAVE PASSENGERS IN MY CAR I USE IF FOR WORK AND TO TRANSPORT MY HUSBAND AND KIDS. THIS IS TAKING WAY TO LONG.
Source: NHTSA WEB SITE -
2011 LEXUS IS 350- DAYTONA BEACH, FL
"TAKATA RECALL'. AFFECTED AREAS ARE THE FRONT PASSENGER AIRBAGS . I AM BEING TOLD THAT DESPITE THIS RECALL BEING ISSUED FOR OVER A YEAR OR MORE THAT THE REMEDY IS STILL NOT AVAILABLE. I FIND THIS HIGHLY DANGEROUS AND TERRIBLE BUSINESS PRACTICE FOR THE LEXUS CORPORATION; NOT TO MENTION PUTTING MY PERSONAL SAFETY AT RISK.
Source: NHTSA WEB SITE -
2011 LEXUS IS- ENCINO, CA
NHTSA RECALL # 16V-340 I WAS INFORMED IN WRITING OVER 6 MONTHS AGO. NOTHING FURTHER HAS HAPPENED SINCE. THE AIR BAGS SHOULD BE REPLACED IMMEDIATELY IF DEFECTIVE! I'M FILING A COMPLAINT THAT LEXUS IS TAKING TOO LONG. BASED ON ATTACHED SCREENSHOT, THEIR EXCUSE IS: "RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE" NOT ACCEPTABLE.
Source: NHTSA WEB SITE -
2011 LEXUS IS 250C- HOUSTON, TX
TAKATA RECALL - I RECEIVED NOTICE OF THIS RECALL IN MAY OF 2016 - IT HAS BEEN OVER 6 MONTHS THAT I CANNOT USE MY VEHICLE. THIS TIME IS UNACCEPTABLE AND LEXUS NEEDS TO GET THIS FIXED ASAP
Source: NHTSA WEB SITE -
2011 LEXUS IS 250- WINTER SPRINGS, FL
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE