2009 LEXUS IS Complaints

TL* THE CONTACT OWNS A 2009 LEXUS IS250. WHILE DRIVING APPROXIMATELY 15 MPH, THE CONTACT DROVE OVER A POT HOLE AND THE TIRE PRESSURE WARNING LIGHT ILLUMINATED. AFTER ADDING AIR TO THE TIRE, THE CONTACT NOTICED THAT AIR CONTINUED TO ESCAPE FROM THE TIRE. THE TIRE WAS REPLACED WITH THE SPARE, AND THE CONTACT INSPECTED THE WHEEL CASING AND NOTICED TWO SCREWS THAT WERE EXPOSED IN THE WHEEL HOUSING. THE CONTACT STATED THAT THE SCREWS WERE WHAT PUNCTURED THE TIRE. THE CONTACT STATED THAT THE DESIGN OF THE VEHICLE WAS DANGEROUS TO DRIVE IN BAD WINTER WEATHER. THE MANUFACTURER WAS CONTACTED AND STATED THEY WOULD COVER THE COST TO TOW THE VEHICLE TO THE DEALER FOR INSPECTION. THE APPROXIMATE FAILURE MILEAGE WAS 11,300. UPDATED 04/1211 *BF UPDATED 04/12/11*LJ UPDATED 1/17/2012 *LN *TR

TL*THE CONTACT OWNS A 2009 LEXUS IS250. THE CONTACT STATED THAT WHILE SHE WAS DRIVING OUT OF A PARKING SPACE THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT MENTIONED THAT SHE ENGAGED THE BRAKES BUT THE VEHICLE DID NOT STOP. THE VEHICLE FINALLY STOPPED WHEN IT CRASHED INTO A STEEL POLE. NONE OF THE AIR BAGS DEPLOYED. THE CONTACT EXPERIENCED DISCOMFORT ON THE NECK AND BACK. THE VEHICLE WAS TOWED TO A DEALER WHO STATED THAT THEY WERE UNABLE TO DIAGNOSE OR DUPLICATE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND REPLIED BY MAIL STATING THAT IT WAS OK TO DRIVE THE VEHICLE. THE FAILURE AND CURRENT MILEAGE WAS 25,000.

LEXUS IS 250 SEVERE GASOLINE SMELL INSIDE THE CAR AND CAUSING CHRONIC CAUGHT TO THE DRIVERTOOK TO THE DEALERSHIP BUT THE PROBLEMS LINGERS ON. *TR

TL* THE CONTACT OWNS A 2009 LEXUS IS 250. THE CONTACT STATED THAT WHILE AT A FULL STOP, HE SHIFTED INTO REVERSE AND THERE WAS AN ABNORMAL INCREASE IN ENGINE RPMS. HE THEN SHIFTED INTO PARK AND SHUT OFF THE VEHICLE. AFTER RESTARTING, THE VEHICLE RESUMED NORMAL OPERATION. THE CONTACT STATED THAT WEEKS PRIOR TO THE FAILURE, REPAIRS WERE MADE TO THE ACCELERATOR PEDAL UNDER NHTSA CAMPAIGN ID NUMBER: 09V388000 (VEHICLE SPEED CONTROL: ACCELERATOR PEDAL). THE CONTACT CALLED THE MANUFACTURER REGARDING THE FAILURE AND WAS AWAITING A RETURN CALL. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 5,000. UPDATED 09/10/10.*LJ UPDATED 09/16/10

TL* THE CONTACT OWNS A 2009 LEXUS IS250. THE CONTACT STATED WHEN DRIVING AT APPROXIMATELY 15 TO 65 MPH, THE VEHICLE WOULD ABNORMALLY JERK AND SHAKE WHEN THE TRANSMISSION WAS SHIFTING GEARS. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES YET THE VEHICLE WAS NEVER REPAIRED. THE DEALER WAS ABLE TO LOCATE A SMALL SURGE FROM 35 TO 45 MPH BUT DID NOTHING TO CORRECT THE FAILURE. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS 4,700 AND THE CURRENT WAS UNKNOWN.

I WAS PULLING INTO A PARKING SPACE. THERE WAS A CAR PARKED TO MY LEFT, I WAS DRIVING SLOWLY TO BE SURE I DIDN'T OVERLAP INTO A HANDICAP SPACE ON MY RIGHT. DESPITE MY CARE THE CAR SUDDENLY AND INDEPENDENTLY ACCELERATED FORWARD AND STRUCK A BUILDING. MY CAR IS A 2009 LEXUS IS250 AND WAS ABOUT 6 MONTHS OLD AT THE TIME. *TR

MY 2009 IS250 ACCELERATED FORWARD WHILE STOPPED TWICE IN ONE WEEK. STOPPED AT RED LIGHT WITH BRAKE APPLIED, CAR ACCELERATED FORWARD AND STOPPED AGGRESSIVELY. CALLED LEXUS OF WESTMINSTER SERVICE, 7600 WESTMINSTER BOULEVARD, WESTMINSTER, CA 92683, TELEPHONE: 714.890.6707 AND ARRANGED FOR THE CAR TO BE DROPPED OFF FOR DIAGNOSTICS / REPAIRED. LEXUS OF WESTMINSTER HAD MY CAR FOR ONE WEEK FOR EVALUATION, NOW LEXUS CORPORATE CALLED AND SAID "NOTHING IS WRONG WITH VEHICLE AND PICK IT UP. I REQUESTED FOR LEXUS CORPORATE FIELD TECHNICIAN TO PHYSICALLY LOOK AT CAR AND LEXUS DECLINED BECAUSE THERE IS NO PHYSICAL OR PROPERTY DAMAGE. *TR

TL*THE CONTACT OWNS A 2009 LEXUS IS250. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE ACCELERATOR PEDAL BECAME STUCK AND THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT HAD TO PLAY BOTH FEET ON THE BRAKE PEDAL, SHIFT INTO PARK AND TURN OFF THE ENGINE TO STOP THE VEHICLE. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED AT THE TIME OF THE COMPLAINT. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 5,199.

MAR. 3/4/10 - AS I WAS PULLING INTO A PARKING SPACE, MY 2009 IS250 ACCELERATED AND LUNGED WITH A HIGH PITCHED SCREAMING NOISE. I STEPPED HARD ON THE BRAKES BUT IT WOULDN'T STOP IT. A LARGE PICKUP TRUCK WAS PARKED WITH HIS REAR BUMPER IN FRONT OF ME AND IT STOPPED THE CAR. SHAKEN UP, I DROVE HOME SLOWLY, CALLED LEXUS TO TOW MY CAR IN TO CHECK IT OUT. NEXT DAY LEXUS SAID THEY COULDN'T FIND ANYTHING WRONG. I WAS OFFERED PHONE # OF LEXUS CORP. OFFICE TO FILE MY COMPLAINT. I CALLED AND THEY TOOK MY STATEMENT AND SAID WE'D HEAR FROM THEM. ON 3/25/10, CORP. OFFICE CALLED, SAID TO BRING CAR BACK INTO LEXUS. MY HUSBAND SAID THEIR MECHANICS SAID THEY COULDN'T FIND ANYTHING WRONG. THEY TOLD HIM THAT THEIR CORPORATE MECHANICS WOULD CHECK IT OUT AND TO LEAVE IT THERE OVERNIGHT. WHEN MY HUSBAND TOOK IT IN THE NEXT DAY, LEXUS DIDN'T KNOW ANYTHING ABOUT OUR CONVERSATION WITH THEIR CORP. OFFICE BUT CHECKED OUR CAR IN. NEXT DAY LEXUS CALLED AND SAID TO PICK UP OUR CAR AND THAT THE CORP. OFFICE WOULD LET US KNOW WHAT THEY FOUND - HAVE NOT HEARD FROM THEM SINCE. UPDATED 4/26/10 *CN UPDATED 05/17/10.*JB *TR

3/8/2010 INVOLVING 2009 LEXUS IS 250: AS THE DRIVER OF THE LEXUS IS 250 WAS ENTERING THE GARAGE, SHE WAS APPLYING PRESSURE TO THE BRAKE WHILE THE GARAGE DOOR WAS OPENING. AS THE DRIVER RELEASED THE BRAKE TO MOVE FORWARD INTO THE GARAGE, THE LEXUS IS 250 UNEXPECTEDLY ACCELERATED AND THE VEHICLE SPED FORWARD. THE DRIVER WAS STOPPED FROM GOING THROUGH THE GARAGE BY FORCEFULLY PRESSING ON THE BRAKES AND STOPPED BY THE GARAGE CABINETS. ACCELERATION MARKS WERE PRESENT ON THE ASPHALT APPROXIMATELY 10 FEET BEFORE THE OPENING OF THE GARAGE AND BRAKE MARKS WERE PRESENT INSIDE THE GARAGE. THIS WAS THE FIRST TIME THE UNEXPECTED ACCELERATED OCCURRED AND WE IMMEDIATELY CONTACTED THE DEALER FOR DIRECTION. THE DEALER SUGGESTED THAT WE BRING THE CAR TO THE DEALERSHIP FOR INSPECTION. THE OWNERS WERE NOT COMFORTABLE DRIVING THE VEHICLE TO THE DEALERSHIP DUE TO THE CURRENT INCIDENT OF DEFECTIVE FUNCTIONING. THE DEALER CAME TO PICK UP THE CAR AND THE OWNER FOLLOWED IN A COURTESY VEHICLE BACK TO THE DEALERSHIP. ONCE AT THE DEALERSHIP, THE CUSTOMER SERVICE REPRESENTATIVE NOTIFIED THE OWNER THAT THEY WERE UNABLE TO ACCEPT THE CAR DO TO THE DAMAGE LOCATED IN THE DRIVER SIDE BUMPER WHICH WAS A RESULT OF THE INCIDENT. THE DEALERSHIP HAD POSSESSION OF THE KEYS AND THE VEHICLE. THE OWNER NOTIFIED THE DEALERSHIP THAT HE WAS UNCOMFORTABLE TO DRIVE (OR HAVE) A DRIVER TAKE THE VEHICLE HOME DO THE VEHICLE MALFUNCTION. THE OWNER WAS ADVISED TO CONTACT 1-800-255-3987. THE OWNER REQUESTED TO LEAVE THE VEHICLE AT THE DEALERSHIP TO AVOID ANY OTHER INCIDENTS UNTIL THE MALFUNCTION IS INVESTIGATED. THE LEXUS IS 250 WAS TAKEN TO THE DEALERSHIP APPOX 2 WEEKS AGO FOR MAINTENANCE. THE DRIVER SIDE MAT WAS REMOVED OVER 3 MONTHS BEFORE THE INCIDENT AND NO OTHER REPAIRS HAVE BEEN MADE TO THE CAR. *TR