2008 LEXUS IS 250 Complaints

I PURCHASED A 2008 LEXUS IS250 AS A CPO AND IN THE 3+ YEARS I HAVE OWNED IT I HAVE BEEN COMPLAINING TO LEXUS ABOUT THE BREAKDOWN/MELTING OF THE DASH AND DOOR PANELS IS GETTING WORSE EVERYDAY, ESPECIALLY NOW THAT IT IS SUMMER. THE BREAKDOWN/MELTING OF THE DASH IS CAUSING A GLARE THAT BLOCKS OUT MY VIEW OF THE ROAD, I HAVE PICTURES TO PROVE A MID SIZED CAR CAN BE COMPLETELY BLOCKED OUT BY THE GLARE. EVEN A DEALER IS CALLING THEM OUT FOR POOR MANUFACTURING AND TO HAVE A RECALL!!! HTTP://WWW.WPTV.COM/MONEY/CONSUMER/TOYOTA-DEALER-CALLS-MELTING-DASHBOARDS-A-DEFECTIVE-PRODUCT-AND-WANTS-AUTO-MAKERS-TO-PAY-FOR-REPAIRS. *TR

I HAVE BEEN COMPLAINING TO THE LEXUS DEALERSHIP, AND THEN TO CORPORATE LEXUS FOR SEVERAL YEARS ABOUT MY DASHBOARD AND DOORS DISINTEGRATING, MELTING AWAY. I HAVE 47,893 MILES ON THE CAR WHICH IS GARAGED THE MAJORITY OF THE DAY/NIGHTS. I HAVE HAD MY CAR SERVICED AND MAINTAINED SOLELY AT GERMAINE LEXUS OF NAPLES. THIS HAS BEEN A HUGE CONSUMER ISSUE PER THE INTERNET, AS WELL AS CONFIRMED BY THE CUSTOMER SERVICE REP I SPOKE TO AT LEXUS. B LEXUS HAS REPEATEDLY OFFERED TO PAY FOR HALF.....WHICH I FIND RIDICULOUS. I HAVE A 2000 ISUZU RODEO WITH 125,000 MILES, THAT HAS NEVER BEEN RECALLED, THE DASH, SUNROOF, AND ELECTRONICS STILL WORK....UNLIKE MY "LUXURY" LEXUS. THIS SHOULD BE A WARRANTY ITEM, IT IS NOT - RATHER, SHOULD NOT BE A REPLACEABLE PART LIKE BRAKES, CLUTCH, SEAT MOTOR, ETC. THIS IS THE DASHBOARD IN PLACES THAT ONE IS UNABLE TO ACCESS WITH ANY BODY PART! THANK YOU, I HOPE THAT THERE WILL BE SOME RESOLVE ON THIS. IT IS DEFINITELY A WIDER SPREAD ISSUE THAN LEXUS CARES TO ADMIT OUT LOUD! [XXX], ANOTHER SDISGRUNTLED LEXUS OWNER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2008 LEXUS IS250. THE CONTACT STATED THAT ALL FOUR RIMS WERE CORRODED AND CAUSING THE TIRES TO DEFLATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN VERIFIED THE FAILURE, AND STATED THAT ALL FOUR RIMS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 55,000 AND THE CURRENT MILEAGE WAS 101,000.

TL* THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT STATED THE TOUCH SCREEN NAVIGATION SYSTEM FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WERE 80,000.

I HIT A POTHOLE ON MY WAY TO WORK AT 4:55PM ON MONDAY FEB.24,2014. THE POTHOLE WAS AT THE INTERSECTION OF CUMBERLAND AVE AND HIGGINS AVE.I WAS GOING NORTH ON CUMBERLAND TOWARDS TALCOTT AVE, PARK RIDGE. AS I APPROACHED HIGGINS AVE, RED LIGHT TURNED ON. I WAS BEHIND ONE CAR WHEN THE GREEN LIGHT TURNED ON. THE CAR IN FRONT OF ME WAS ABLE TO AVOID THE POTHOLE, BUT SINCE I WAS RIGHT BEHIND, I DID NOT. THE MOMENT I HIT THIS POTHOLE WITH MY FRONT, LEFT TIRE MY DASHBOARD DISPLAYED A MESSAGE THAT I HAVE LOW PRESSURE IN THE TIRE. AUTOMATICALLY MY WHEEL STARTED PULLING ME TO THE SIDE. I DROVE UP CUMBERLAND AVE FOR APPROXIMATELY 1 BLOCK AND PULLED TO THE NEAREST SIDE STREET THAT WAS ON MY RIGHT: GLENLAKE AVE. I GOT OUT OF THE CAR TO FIND A FLAT TIRE. BY THE TIME I GOT HELP, IT WAS 5:45PM. I CALLED PARK RIDGE POLICE DEPARTMENT ASKING WHAT I SHOULD DO AND I WAS DIRECTED TO FILE A CLAIM TOWARDS MY INSURANCE. I WANTED TO MAKE A PICTURE OF THE POT HOLE BUT CONSIDERING HIGGINS AVE AND CUMBERLAND AVE IS A LARGE,BUSY INTERSECTION, I WAS NOT ABLE TO STOP AND TAKE A PICTURE. TODAY, FEB.26,2014, I WAS GOING THE SAME WAY TO WORK AND I FOUND THE POTHOLE TO BE PATCHED UP. I WANT TO KNOW WHO WILL PAY FOR MY DAMAGED TIRE? THE POTHOLE MUST HAVE BEEN VERY DEEP SINCE UPON IMPACT, I AUTOMATICALLY GOT A FLAT. I ALSO WANTED TO ADD THAT I WAS STARTING OFF FROM A FULL STOP. I DID NOT DRIVE MORE THAN 15 MPH. ALL IN ALL, THIS SITUATION IS CAUSING ME A LOT OF INCONVENIENCE AND I WANT TO KNOW IF THE CITY OF CHICAGO WILL REIMBURSE ME FOR THE COSTS THAT I NOW HAVE. *TR

2008 LEXUS IS250. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE PAD PROBLEMS. *SMD THE CONSUMER STATED WHEN SHE PICKED HER VEHICLE UP FROM THE DEALER FOR ROUTINE SERVICE, THEY INFORMED HER SHE NEEDED NEW BRAKE PADS AND A REAR CALIPER. THE CONSUMER STATED SHE COULD UNDERSTAND THE BRAKES, BUT SHE WAS SHOCKED TO FIND OUT, SHE NEEDED A CALIPER, WITH ONLY 49,000 MILES ON THE VEHICLE. SHE WAS INFORMED THE CALIPER HAD SEIZED. THE CONSUMER LODGED A COMPLAINT. HOWEVER, LEXUS STATED THEY WOULD NOT COVER THE REPLACEMENT OF THE CALIPER, BECAUSE IT WAS CONSIDERED NORMAL MAINTENANCE. THE CONSUMER STATED SHE HAS ALWAYS TAKEN HER VEHICLE TO A THE DEALER FOR SCHEDULED MAINTENANCE, SUCH AS OIL CHANGES, AND RECALLS, AND AT NO TIME DURING THOSE VISITS, DID ANYONE MENTIONED THE BRAKE PADS NEEDED TO BE REPLACED, HENCE THE REASON WHY THE CALIPER SEIZED, BECAUSE WATER BROKE THE SEAL. ALSO, THE VEHICLE NEVER MADE ANY SQUEALING SOUNDS TO GIVE ANY INDICATION THERE WAS A PROBLEM.

I PURCHASED A 2008 LEXUS IS250 IN FEBRUARY 2011, I HAVE LOVED MY CAR AND HAVE TAKEN THE UTMOST CARE OF IT, BUT RECENTLY ON A LONG ROAD TRIP I NOTICED MY DASH WAS ACTUALLY MELTING CAUSING A DISTRACTING GLARE TO THE POINT MY VISION OF THE ROAD IS BLOCKED (PRETTY HAZARDOUS, IF YOU ASK ME). I BEGAN RESEARCHING THE ISSUE, AND FROM WHAT I HAVE FOUND THIS IS A COMMON PROBLEM WITH LEXUS AND TOYOTA. LEXUS HAS EVEN ISSUED A TSIB, YET DOESN'T TELL THEIR CUSTOMERS IN TIME BEFORE THEIR 50000MI/4 YEAR WARRANTY IS UP, SO THEY WONT BE RESPONSIBLE FOR COVERING THE COST. THIS SEEMS TO BE A BIG ISSUE IN THE STATE OF FL AND OTHER STATES WITH HOTTER WEATHER. I RECENTLY TOOK MY CAR INTO A LEXUS OF NORTH MIAMI (AS I FOUND ONLINE THEY HAVE DEALT WITH SEVERAL CUSTOMER WITH THE SAME ISSUE). THEY SENT THE REQUEST TO CORPORATE AND CAME BACK AND SAID I WOULD HAVE TO PAY FOR LABOR FOR THE DASH (AROUND $200+) AND THE DOORS THEY WOULD GO 50/50 WHICH WOULD COST ME OUT POCKET ROUGHLY 1400 PER DOOR. FOR A SAFETY HAZARD, I FORGOT UNLESS PEOPLE DIE DOES TOYOTA MOTOR CORP DO ANYTHING TO FIX DEFECTS IN THEIR CARS! THE MELTING EFFECTS ALL THE CAR PANELS, IT RUINS MY CLOTHING, AND UNFORTUNATELY I AM NOT A SCIENTIST BUT I AM SURE THE BREAK DOWN IN CHEMICALS, COULD ONLY BE JUST AS HARMFUL. I REALLY HOPE YOU CAN HELP, AS THIS IS UNFAIR FOR A CORPORATION TO KNOW THEIR ISSUE AND NOT AT ALL STAND BY THEIR CUSTOMERS. FOR YOUR REFERENCE: HERE IS THE TSB: HTTP://WWW.CLUBLEXUS.COM/FORUMS/ATTACHMENTS/IS-SECOND-GENERATION/238283D13306721 24-MELTING-DASH-AND-DOORS-TSIB-L-SB-0144-11.PDF HERE IS A PETITION BY OTHER OWNERS: HTTP://WWW.CHANGE.ORG/PETITIONS/LEXUS-FIX-DEFECTIVE-INTERIOR-DASH-PAD-AND-DOOR-P ANELS HERE IS ANOTHER DRIVER WITH A MELTING DASH A VIDEO SHOWING HOW ITS BEYOND DISTRACTING: HTTP://WWW.YOUTUBE.COM/WATCH?V=RXXNMQLXAVO. *TR

I BROUGHT MY CAR IN FOR SERVICE ON 9/10 AND HAD MY BRAKE BOOSTER AND WATER PUMP REPLACED. I WAS OUT OF TOWN FOLLOWING THAT AND DID NOT DRIVE MY CAR MUCH. ON 9/21, I GOT INTO MY CAR AND THE NAVIGATION SCREEN WAS NOT WORKING. IT DISPLAYS CORRECTLY AND THE BACKUP CAMERA WORKS BUT IT IS UNRESPONSIVE TO MY TOUCH. I CANNOT ADJUST THE AIR, RADIO, OR NAVIGATION. I READ MANY, MANY FORUMS ONLINE OF PEOPLE HAVING THE SAME ISSUE AS ME.

IN JUNE OF 2013 I BEGAN TO NOTICE THAT BOTH MY DASH AND MY FRONT DOOR PANELS WERE STICKY AND WERE BEGINNING TO MELT. UPON BRINGING MY CAR INTO THE LEXUS DEALERSHIP MY SERVICE ADVISER TOOK PHOTOS OF THE AFFECTED AREAS AND SUBMITTED THEM TO CORPORATE FOR GOODWILL WARRANTY. THE END RESULT IS THAT I WOULD HAVE TO PAY FOR THE SERVICE TO HAVE BOTH MY DOOR PANELS AND DASH TO BE REPLACED. TO ME, THIS SEEMS RIDICULOUS. LEXUS HAS ACKNOWLEDGED THAT THIS IS A KNOWN DEFECT WITH THE MATERIAL THAT WAS USED ON THE DASH, YET I SHOULD HAVE TO PAY OVER $1000 TO HAVE THE REPAIRS COMPLETED? I OPTED TO NOT GET THE REPAIRS COMPLETED SINCE I WAS PLANNING TO TRADE THE CAR IN AT THE END OF THIS YEAR FOR A NEWER MODEL. TO DATE THE PROBLEM HAS GOTTEN MUCH WORSE; THERE ARE NOW CHUNKS (!!) OF DOOR PANEL MISSING ON BOTH SIDES FROM MY FINGERNAILS (WHICH AREN'T EXCESSIVELY LONG) HITTING THEM WHILE I ENTER/EXIT THE VEHICLE. ADDITIONALLY, MY DASH IS HORRENDOUS LOOKING AND IS STARTING TO HAVE A BAD GLARE AGAINST THE WINDSHIELD AS THE MELTING PROGRESSES. WHILE THIS MAY JUST BE "COSMETIC" TO SOME, IT ISN'T AT ALL WHAT I PAID FOR!! NOR IS IT SAFE TO DRIVE A VEHICLE WITH A UNNECESSARY AND UNSAFE REFLECTIVE GLARE THAT IS BEING CAUSED BY CHEAP MATERIALS BEING USED. TO ME, IT SEEMS LIKE A MANUFACTURERS DEFECT THAT SHOULD BE COVERED UNDER THE MANUFACTURERS WARRANTY, AND FURTHERMORE AT NO COST TO THE CONSUMER. I DIDN'T SPEND $30,000 ON A VEHICLE SO THAT THEY INTERIOR COULD MELT IN THE SUN. I LIVE IN FLORIDA AND OUR SUMMER TEMPERATURES ARE CLOSE TO 100 DEGREES MOST DAYS. I HAVE NEVER SEEN THIS HAPPEN TO ANY OF THE OTHER 7 VEHICLES I HAVE OWED, WHICH MAKES IT ABSURD THAT IS OCCURRING ON MY SO-CALLED "LUXURY" VEHICLE. *JB

SEPTEMBER 20, 2012 I EXPERIENCED MY FIRST MISFIRE ISSUE WITH MY 2008 LEXUS IS 250. AS I ACCELERATED TO APPROX 65 MPH TO ENTIRE A BUSY HIGHWAY ON RAMP, I LOST ALL ACCELERATION IN MY VEHICLE. AS THIS HAPPENED, I HAD THE CHECK ENGINE LIGHT FLASHING, MY CHECK VSC INDICATOR DISPLAYING, AND MY TRACTION CONTROL LIGHT ILLUMINATING. I CALLED LEXUS, THEY ADVISED THAT THE CAR NEEDED BE TOWED IN AND THE BEGAN TO RUN THE CODES THAT WERE TRIPPED. IT WAS DETERMINED THAT I HAD EXTREME CARBON BUILD UP IN THE ENGINE, WHICH WAS CAUSING MY ENGINE TO MISFIRE. THEY DID THE "CLEANING REPAIR" WHICH INVOLVED TAKING THE ENGINE APART, AND SENDING A BUNCH OF PARTS TO A MACHINE SHOP WHERE THEY CLEANED THE HEADS & PISTONS. IN TOTAL, I WAS WITHOUT MY CAR FOR OVER A MONTH! FAST FORWARD TO SEPTEMBER 3, 2013. I NOW HAVE 73,000 MILES ON MY CAR, AND THE SAME THING HAPPENED AGAIN THIS EVENING AS I WAS ACCELERATING TO APPROX 40 MPH. THIS TIME I WAS ON A BUSY 5 LANE ROAD, AND LOST ALL ACCELERATION AND HAD TO ESSENTIALLY "COAST" ACROSS 5 LANES OF RUSH HOUR TRAFFIC TO GET TO SAFETY ON THE SHOULDER OF THE ROAD. I IMMEDIATELY CALLED LEXUS, AND ONCE AGAIN THEY ADVISED ME THAT MY CAR NEEDED TO BE TOWED IN. TODAY MY SERVICE ADVISOR CONTACTED ME TO INFORM ME THAT ONCE AGAIN I HAVE CARBON BUILD UP IN MY ENGINE AND THAT IT IS MISFIRING. UNFORTUNATELY NOW, MY CAR IS BEYOND THE 70,000 MILE DRIVE TRAIN WARRANTY. HE IS WORKING WITH CORPORATE TO SEE WHAT MY NEXT STEPS ARE, BUT I REFUSE TO PAY FOR THESE REPAIRS, AND I DO NOT FEEL THAT I SHOULD HAVE TO SINCE IT IS ESSENTIALLY A REPEAT MALFUNCTION OF AN EXISTING ISSUE! IT SHOULD ALSO BE NOTED THAT MY IS HAS BEEN INTO THE DEALERSHIP 3X FOR ENGINE NOISE/ROUGH START UP SINCE I HAD THE REPAIRS COMPLETED LAST YEAR. EVERY TIME, I WAS TOLD THAT THEY LOGGED THE ISSUE, BUT WERE UNABLE TO REPLICATE IT. *JB