2008 LEXUS IS 250 Complaints

TL* THE CONTACT OWNS A 2008 LEXUS IS250. THE CONTACT STATED THAT THE DASHBOARD STARTED MELTING AND BECAME STICKY. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DECLINED TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000.

2 MONTHS AFTER MY WARRANTY ENDED MY TOUCH SCREEN WENT OUT. I TALK WITH MY SERVICE REPRESENTATIVE AT NORTHSIDE LEXUS AND HE TOLD ME UNFORTUNATELY THE ONLY RESOLUTION WAS TO REPLACE IT BUT IT WOULD COST 50% OF THE LABOR AND PARTS. I TOLD HIM THIS WAS A DEFECTIVE ITEM DUE TO THE SCREEN SUDDENLY WENT OUT WHILE I WAS STARTING THE CAR. FOR A 30K VEHICLE, YOU WOULD THINK THAT TOYOTA WOULD OWN UP TO THIS ISSUE AND THE OTHER ISSUE I COMPLAINED ON WITH THE MELTING OF THE INTERIOR DOORS AND DASHBOARD. I THOUGHT THE DEALERSHIP SINCE THEY HAD NUMEROUS COMPLAINTS WOULD BE LOYAL TO THEIR CUSTOMERS WOULD STEP IN AND SAY THEY WOULD TAKE CARE OF IT BUT SILLY ME WHO THOUGHT THERE IS STILL SOME LOYALTY IN THIS WORLD. MY FAMILY HAS BOUGHT 6 NEW LEXUS VEHICLES AND ALL WAS HAPPY UNTIL WE SLOWLY STARTED SEEING DIFFERENT ISSUES ARISE. I GUESS TOYOTA AND NORTHSIDE LEXUS DOESN'T MIND LOOSING LOYAL CUSTOMERS! *TR

I CALLED IN TO NORTHSIDE LEXUS DEALERSHIP SERVICE DEPARTMENT. I EXPLAINED TO THEM THAT MY DASHBOARD AND ALL MY LEATHER ON MY DOORS ARE STARTING TO MELT AND GET STICKY. IF YOU HIT IT WITH A FINGER NAIL, THE LEATHER WOULD EASILY COME OFF. [XXX] WHICH WAS MY SERVICE REPRESENTATIVE TOLD ME IT'S PROBABLY WHAT I PUT ON THE SURFACES TO CLEAN IT. MY RESPONSE WAS DEFINITELY NOT. I HAD USED NO CHEMICALS AT ALL JUST A COOL WATER BECAUSE I DIDN'T WANT MY INTERIOR FADING ON DOWN THE LINE. I REPORTED THIS IN 2011 & 2012. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT STATED THAT A GLARE WAS PRESENT ON THE DRIVER SIDE WINDSHIELD THAT OBSTRUCTED THE VIEW OF THE DRIVER. THE CAUSE OF THE GLARE WAS DUE TO THE DASHBOARD MELTING ON THE DRIVER SIDE. THE DEALER STATED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 70,000.

THE CARS INTERIOR MELTED AND HAS BECOME NOT ONLY A NUISANCE BUT HAS BECOME A SAFETY ISSUE. THE MELTING OF THE DASHBOARD CREATES A BRIGHT REFLECTION IN THE WINDSHIELD WHOLE DRIVING MAKING IT DIFFICULT TO SEE. FURTHERMORE, THE MELTING OF THE PLASTIC GIVES OFF A CHEMICAL ODOR THAT MAY BE HAZARDOUS. LASTLY, THIS IS CONCERNING BECAUSE IT MAY EVEN AFFECT THE FUNCTIONING OF MY AIRBAGS. LEXUS DECISION TO PUT OUT A TSIS AFTER MOST PEOPLE'S WARRANTIES BECOME VOID IS IRRESPONSIBLE AND MORALLY CORRUPT. ENOUGH PEOPLE HAVE COMPLAINED ABOUT THIS SAFETY ISSUE THAT SOMETHING NEEDS TO BE DONE. THERE ARE NOW CLASS ACTIN LAWSUITS AND THOUSANDS OF OTHERS WHO SIGNED PETITIONS AND COMPLAINED ONLINE, ALTHOUGH NOT THROUGH THIS SITE BUT THAT SHOULD NOT MATTER. PLEASE DO NOT ALLOW LEXUS TO GET AWAY WITH THIS. *TR

I CURRENTLY OWN A 2008 IS-250 WITH LESS THAN 6,000 MILE ON THE ODOMETER. I TOOK MY CAR IN TO THE DEALERSHIP FOR SEVERAL UNUSUAL PROBLEMS. THE SEALS AROUND THE WIND SHIELD WERE DRY ROTTED AND HAD FALLEN OUT ALL THE WAY AROUND THE WINDSHIELD. THE DASH BOARD WAS ALSO STICKY AND HAD A NUMBER OF CRACKS. THE TOP OF MY WINDSHIELD WAS ALSO 'DE-LAMINATED" AND NEEDED TO BE REPLACED. LEXUS DID STEP UP TO THE PLATE AND REPLACED THE WINDSHIELD AND DASH BOARD FREE OF CHARGE EVEN THOUGH MY VEHICLE WAS OUT OF WARRANTY. HOWEVER, MY CAR HAS THE EXTENDED FACTORY WARRANTY ON IT STILL TO THIS DAY. I HAD TO PAY $490.00 PLUS DOLLARS OUT OF POCKET FOR PARTS AND LABOR TO GET THEM TO REPLACE THE MOLDING AROUND BOTH SIDES OF MY WINDSHIELD THAT HAD ROTTED AWAY. WHILE MY VEHICLE WAS BEING REPAIRED, I POINTED OUT TO THE SERVICE MANAGER THE FACT THAT THE DOOR PANELS WERE ALSO "MELTING" AND IF YOU POKE IT, IT LEAVES AN INDENTATION IN THE MATERIAL AND IT WAS CLEARLY A DEFECT AS THE CAR IS GARAGE KEPT AND SHOULD NOT HAVE THESE PROBLEMS. THE DOOR PANELS ALSO GET A WHITE FILM ON THEM WHEN THE CAR SITS. I BELIEVE IT IS IMPORTANT TO KEEP IN MIND, THIS CAR HAS LESS THAN 6,000 MILES. I THINK LEXUS/TOYOTA NEEDS TO REPLACE THE DOOR PANELS ON MY CAR FREE OF CHARGE AS THE PROBLEM IS A "DEFECT" IN WORKMANSHIP AND NOT AN END USER CAUSED ISSUE. I LOVE MY LEXUS AND WOULD NOT HESITATE TO PURCHASE ANOTHER ONE BUT THIS IS AN ISSUE THAT SHOULD BE ADDRESSED AND REPAIRED AT THE MANUFACTURERS EXPENSE SINCE I IN NO WAY CAUSED THE ISSUES I AM EXPERIENCING. *TR

I WOULD LIKE TO FILE A COMPLAINT CONCERNING THE DASH IN MY LEXUS. THE DASH IS MELTING AND CREATING A GLARE ONTO THE WINDSHIELD. I HAVE SPOKEN WITH SEVERAL LEXUS DEALERS AND THEY ARE AWARE OF THE PROBLEM, BUT THE MANUFACTURE HAS NOT HAD A RECALL AT THIS TIME. THE COST FROM THE LEXUS DEALER IS AROUND $2500.00. AFTER MUCH RESEARCH ON THE INTERNET, THIS IS NOT JUST A FEW CARS WITH THE PROBLEM. *TR

THE DASHBOARD OF MY 2008 LEXUS IS250 MELTS AWAY EVERYDAY AS WELL AS THE THE DRIVERS AND PASSENGER SIDE DOOR PANELS. THE MELTED DASHBOARD CAUSES A GLARE DIRECTLY IN THE VIEWING SIGHT OF THE DRIVER ESPECIALLY ON REALLY HOT AND SUNNY DAYS HERE IN SOUTH FLORIDA. THIS CAUSES DRIVING VISION TO BE IMPAIRED. THE DOOR PANELS AND DASHBOARD LEAVE PRINTS ON YOUR HANDS AND FINGERS WHEN THEY ARE TOUCHED. *JS

MY WHOLE INTERIOR IS MELTING IN MY CAR. LARGE WET SPOTS ON DASH THAT MAKE VISIBILITY NEARLY IMPOSSIBLE WHEN THE SUN IS SHINING IN THE CAR ON THE DASH BOARD. THE CARS DOOR PANELS ALSO HAVE THE SAME ISSUE, WHICH BLACK RESIDUE GETS ON THE SKIN AND CLOTHING AFTER BRUSHING UP AGAINST IT. THE CAR IS A SAFETY AND HEALTH HAZARD AND THE LOCAL LEXUS DEALERSHIP AS WELL AS THE CORPORATE OFFICE WILL NOT STEP IN AND OWN UP TO THEIR DEFECTIVE INTERIOR. I HAVE TOLD THEM MULTIPLE TIMES THAT THIS IS A SAFETY ISSUE AND THEY HAVE NO CONCERN AND TELL ME THEY DENY ANY ASSISTANCE BECAUSE I AM OUT OF WARRANTY. PLEASE HELP! *JS

I HAVE NOTICED OVER THE PAST 2 YEARS MY DASH SLOWLY GETTING SHINIER AND MORE STICKY TO THE TOUCH. I HAVE TRIED USING QUALITY CAR PLASTIC/VINYL CLEANERS TO RESOLVE THE ISSUE BUT TO NO AVAIL. IN FACT, THE DASH IS SO STICKY THAT USING A CLOTH TO CLEAN IT CAUSES FIBERS TO ADHERE TO THE DASH. THE SAFETY CONCERN IS THAT THE SHINE IS PRODUCING GLARE ON THE INSIDE OF THE WINDSHIELD WHICH IN TURN MAKES IT MORE DIFFICULT TO SEE WHILE DRIVING (ESPECIALLY ON SUNNY DAYS WHEN THE SUN IS HIGH). AFTER DOING SOME RESEARCH ONLINE, IT APPEARS THAT THIS IS A VERY COMMON ISSUE (ESPECIALLY FOR THOSE LIVING IN WARMER CLIMATES SUCH AS MYSELF) AND NEEDS TO BE RESOLVED FOR THE SAFETY OF ALL DRIVERS EXPERIENCING THE ISSUE. *TR