2008 LEXUS LS Complaints

DRIVER SIDE MIRROR DOES NOT LOCK INTO POSITION. WHEN DRIVING, WIND CAUSES SIDE MIRROR HOUSING TO MOVE AFFECTING VISIBILITY AND CAUSING UNSAFE CONDITION.

TL* THE CONTACT OWNS A 2008 LEXUS LS460. WHILE DRIVING APPROXIMATELY 55 TO 60 MPH. THE ANTI-LOCK BRAKE SYSTEM WARNING INDICATOR ILLUMINATED, INDICATING TO "STOP THE VEHICLE AND CONTACT THE DEALER". THE VEHICLE WAS TOWED TO NALLEY LEXUS SMYRNA IN SMYRNA, GA (PHONE: 404 994-4322) WHERE IT WAS DIAGNOSED THAT THE BRAKE ACTUATOR FAILED. THE BRAKE ACTUATOR WAS REPLACED; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE CONTACT HEARD A CLACKING NOISE WHILE BRAKING AND REVERSING. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE BRAKE ENHANCEMENT WARRANTY PROGRAM ENDED IN DECEMBER OF 2017. THE APPROXIMATE FAILURE MILEAGE WAS 107,000. *TT *TR

BRAKE ACTUATOR FAILURE IS A KNOWN ISSUE BY LEXUS AND LEXUS SAYS THEY WILL NOT REPLACE MINE. ITS A SAFETY ISSUE AND SHOULD BEEN A RECALL INSTEAD OF 'WARRANTY ENHANCEMENT' WITH LIMITATIONS TO GET LEXUS OUT OF FIXING SOMETHING THEY KNOW IS FAULTY AND A SAFETY ISSUE.

TL* THE CONTACT OWNS A 2008 LEXUS LS460. WHILE BACKING OUT OF THE DRIVEWAY AT APPROXIMATELY 5 MPH, THE EMERGENCY BRAKE BECAME INOPERABLE. THE PARKING BRAKE INDICATOR ILLUMINATED AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO LEXUS OF CLEAR LAKE (18160 GULF FWY IN HOUSTON, TX) WHERE IT WAS DIAGNOSED THAT THE PARKING BRAKE FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.

IN MAY 2017 I REPLACED REAR BRAKES BUT THE "SQUAWK" NOISE WHEN RELEASING THE BRAKE PEDAL PERSISTED. ON 6-8-17 I RETURNED TO LEXUS WH DEALER (CUSTOMER # 171829) AND THE TECH REQUESTED A TEST RIDE. AT THE CURB, I ENGAGED BRAKE, AND TECH SAW THE ABS BRAKE LIGHT. HE IMMEDIATELY DIAGNOSED THE BRAKE ACTUATOR UNIT. MILEAGE IN/PUT ON INVOICE 207972 (ATTACHED) VERIFIES THE CAR NEVER WENT ON TEST RIDE FOR DIAGNOSIS. SCOTT AT LEXUS CUST CARE CLAIMED THERE WAS NO WARRANTY RECALL AT THAT TIME AND ADVISED ME TO CONSIDER THE LEXUS WH SERVICE MGR OFFER TO REPAIR FOR $5000 LESS $1200 GOOD FAITH DISCOUNT. I INQUIRED IF THIS WAS A SAFETY ISSUE AND WAS TOLD NO BY TECHNICIAN IT WAS JUST A NOISE. SEVERAL MONTHS LATER, PROBLEM WORSENED SO I RESEARCHED ISSUE AND DISCOVERED SERVICE BULLETIN ISSUED APRIL 2016 FOR BRAKE ACTUATOR. ON DEC 11 2017 ENGAGED LEXUS CUST CARE AGAIN AND ERIC YOUNG, AGENT, CHECKED MY VIN AND ADVISED MY CAR WAS INCLUDED ON THE SB. HE ALSO NOTED THE LEXUS DEALER CLAIMED IN JUNE 2017 THE CAR DID NOT FAIL YET THEY TRIED TO CHARGE ME $5000 FOR A REPAIR. WHEN I REQUESTED NOTES OR TANGIBLE PROOF TO TAKE TO THE DEALER, ERIC CALLED TO SET APPT AT DEALER FOR ME AND I DROPPED MY CAR ON 12-11-17 ON 12-12-17 THE LEXUS SERVICE MGR NOW CLAIMED THE CAR DID NOT QUALIFY FOR SB REPAIR BECAUSE NO CODES OR LIGHTS ON DASHBOARD. DEALER FAILED TO ACKNOWLEDGE THE BATTERY REPLACEMENT IN OCT 2017 WHICH WOULD HAVE ERASED CODES. LEXUS SERVICE MGR NEW REPAIR QUOTE IS $3900 LESS $1200 = $2700 + TAX. (AGAIN NO INVOICE PROVIDED) I REFUSED TO RETRIEVE MY CAR UNTIL CORP AND/OR DEALERS PUT THEIR DECISION TO DENY MY CLAIM IN WRITING. LEXUS SUPERVISOR CLAIMS THEY DO NOT PUT PROPRIETARY INFORMATION IN WRITING AND WOULD ONLY PROVIDE ATTACHED EMAIL. NO INVOICE PROVIDED BY DEALER I BELIEVE MY VEHICLE IS COVERED UNDER WARRANTY POLICY BULLETIN 16-01 AKA WARRANTY ENHANCEMENT PROGRAM - ZLG

MY CAR HAS A STICKY DASHBOARD AND DOOR PANELS AS WELL AS THE BLACK BUTTON THAT OPENS THE TRUNK WHEN THE WEATHER IS HOT OR HUMID. ANYTHING THAT IS MADE OF THAT MATERIAL IS STICKY AND GETS THIS WEIRD BLACK STUFF EVERYWHERE. THE SHINY REFLECTIVE SURFACE THAT THE DASHBOARD IS A SAFETY HAZARD FOR MYSELF AND OTHER DRIVERS. EVERY TIME I GET IN MY CAR I COUGH, SO I AM AFRAID THAT HARMFUL CHEMICALS MAY BE EMITTED. PLEASE HELP INVESTIGATE!

(HESITATION ON ACCELERATION) THIS MORNING GOING TO WORK L NOTICE THAT THE CAR WASN'T ACTING RIGHT. I WAS AT THE YIELD LEFT TURNING LANE WAS TURNING RIGHT BEFORE OTHER INCOMING CAR COME. AS I WAS TURNING THE ACCELERATION DIDNT GO NO WHERE AS IT FEEL LIKE THE CAR WAS GOING UP A VERY HIGH HILL. I WAS SO SCARE THAT ANOTHER CAR COMING STRIGHT AND HIT ME AND SOME HOW THE ACCELERATION JUST PICK UP AND START GOING AS IT HAS NO POWER TO IT. THE ONLY REASON WHY IM REPORTING THIS IS BECAUSE THIS IS A VERY AND COULD BE AN DANGEROUS PROBLEM NOT TO MYSELF BUT OTHER TO AND I HAVE SEARCH UP THIS PROBLEM ON THE WEB AND THERE ALOT IOF PEOPLE THAT HAVE THIS PROBLEM BESIDE ME. IS THERE ANYTHING YOUR CAN DO TO RESOLVE THIS PROBLEM? I DONT WANT TO HAVE TO DRIVE AN LEXUS AND HAVE TO DEAL WITH THIS HEADACHE.

CRACKED AND/OR STICKY/MELTING DASHBOARDS (INSTRUMENT PANELS) AND DOOR PANELS AS A RESULT OF HEAT OR HUMIDITY

THIS AUTOMOBILE MANY INSIDE PLASTIC PANELS ARE MELTING LIQUEFYING AND WE ARE VERY CONCERNED THAT ARE RELEASING TOXIC FUMES. IT IS MY WIFE'S CAR AND SHE HAS A LOT OF COUGH THIS YEAR, CONTACTED LEXUS/TOYOTA AND THEY SAY ARE NOT TOXIC, BUT WE DO NOT BELIEVE THEM, PLEASE FIND CORRESPONDENCE FOR THE LAST SEVERAL MONTHS. WE ASK YOU IF YOU HAVE A LABORATORY WHERE THIS CAR CAN ANALYSE THE AIR INTERIOR, WE FOUND ONE BUT THEY WANT TO CHARGE $750 TO DO THE TEST. TOYOTA THE MANUFACTURER OF THIS LEXUS HAS NO CREDIBILITY WITH US, THEY USE PLASTIC COMPOUNDS IN PRODUCTION WITHOUT THE MINIMUM TESTING AND THIS IS THE END RESULT. PLEASE FIND ATTACHED OUR NOTES REGARDING THIS ISSUE.

ALL DOOR PANELS MELTING, INCLUDING GLOVE COMPARTMENT, DASH BOARD, CENTER CONSOLE CAUSED BY USE OF DEFECTIVE AND SUBSTANDARD MATERIAL. NAVIGATION SYSTEM DIED LEAVING NO ACCESS TO AIR CONDITION CONTROL, BLUE TOOTH, REAR CAMERA , HARD DRIVE, MAP AND OTHER FUNCTIONS.LEXUS REFUSED TO ACKNOWLEDGE CITING WARRANTY.