2021 LEXUS NX Complaints

I am writing to express my deep disappointment with the service I have received regarding my 2021 Lexus NX 300, which I purchased pre-owned in October 2022 with approximately 8,000 miles. I trusted in Lexus's renowned reputation for luxury, dependability, and premium comfort. However, my experience with your service department has significantly diminished that trust. Since my initial report of a recurring issue with the braking system on [XXX], 2023, where I heard a cracking sound in the tire and brake area as if the brakes and wheels were about to fail, I have made multiple visits to the dealership. These visits include: [XXX], 2023: Initial concern reported. No findings were made. [XXX], 2023: Returned to the dealership, noise was noticed, and advised that the braking pins required replacing. Left the dealership with a louder noise issue. [XXX], 2023: Christopher Villacreses acknowledged a few complaints regarding the braking system but stated there was no solution and no recall on the vehicle. When questioned about persistent issues, he advised to bring the car back but was unsure if it would be covered under warranty. [XXX], 2024: After filing a complaint with Corporate, Tim, the Master Technician, was assigned to check the vehicle. I was provided with a loaner car for a week. Upon returning, no explanation of the problem was given, despite my deep concerns for my family's safety. [XXX], 2024: Following a complaint with NCDS, Lexus replaced all brakes on the vehicle. However, the problem persisted and seemingly worsened. Despite five subsequent visits and repeated attempts to address the issue, including replacing the brake kits, pins, and all four brake pads, the problem remains unresolved. I am in fear that my brakes may fail while driving, potentially causing injury to my family or others due to this defect. I feel manipulated by the corporation's lack of transparency regarding the issue, and I no feel safe. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Driving 35 MPH in right lane, heard popping sound from driver side front tire, difficult to steer car as air deflated immediately from tire, pulled over to side of road. Was difficult steering car after tire deflated, felt at risk and had 94 year old passenger in car. tow truck driver stated it looked like a defective tire. warning light of low tire pressure came on as the tire rapidly deflated tire size 225/65R 17

While driving our Lexus on 8/13/2023 on the interstate under normal driving conditions ALL of our warning lights came on one after another. We also lost air conditioning and power brakes it seemed. We immediately exited and pulled over. Opened the hood and the engine caught fire and fully engulfed the engine compartment. From the time of the first warning light to the vehicle being engulfed was probably 5 - 7 minutes. The vehicle was deemed a total loss. We filed a product liability claim with Lexus/Toyota and they investigated the vehicle on or around 8/28/2023 and were not able to determine a cause of the fire. Because they could not determine a cause our claim was denied. Our car was perfectly maintained and only had 15,000 miles on it at the time of the fire. We bought this vehicle new almost two years to the day of the fire and believe the fire was caused by a defective part. We understand it is very difficult to determine the cause of an automobile engine fire. Other comments below: We do not know where the vehicle is now as there was an insurance claim and the insurance company only held it for 30 days. Our safety and the safety of others was at risk luckily no one was injured. Problem has not been reproduced or reviewed by an independent service center. Vehicle was inspected. All electrical warning lights came on

The forward collision not working when it raining. I took to a dealership and they said they test the system not the car and everything it okay. I did a test myself today (10/13/2022),and the system didn't work. They advertised that on national tv and it not working. The sales person convinced me to get this car because it very safe for my family, and failed miserably. What lexus is doing called false advertisements, and I need your help to fix this situation with my car please.

This is an original equipment Yokohama Geolandar tire with 26,650 miles size 225/60R18. We were traveling on I-80 through a work zone at 50 mph. We noticed our tire pressure indicator was lit. On a separate info screen, I could see the pressure on each tire and watched the passenger front tire at 14 psi and then decline. This told me we had a blowout rather than a leak. The other 3 tires were at the normal 35 psi. Through the work zone, the shoulder was closed, so I had to drive on the tire with inflation below 10 psi until I reached an area wide enough to safely pull over, about 2 miles. The blowout was surprising as we did not hit anything and there were no potholes. Everything was normal until the tire pressure light came on. On inspection at the Lexus dealer, they were unable to determine the cause but noted damage on the sidewall due to driving at low inflation.

Driver side mirror shakes when traveling on highway, making it difficult to see other vehicles clearly in blindspots. Manufacture closed case saying they called the dealership and my mirror doesn't shake any more than other models. Dealership confirmed most of the nx300 mirrors side view mirrors shake on the highway. Toyota has fixed their rav 4 mirrors, Lexus doesn't have a fix, and doesn't seem interested in finding one. The faster you go over 55 mph the more the side mirror shakes. The jiggle is about half an inch of movement, and a vibrating mirror makes it difficult to tell the difference between cars and other objects .