2017 LEXUS RX Complaints

TL* THE CONTACT OWNS A 2017 LEXUS RX350. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE BEGAN TO HESITATE WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN LOCAL DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER (BELL LEXUS NORTH SCOTTSDALE, 18555 N. SCOTTSDALE, SCOTTSDALE, AZ 85255) WHERE IT WAS DIAGNOSED THAT THE COMPUTER SOFTWARE NEEDED TO BE UPDATED. THE CONTACT TOOK THE VEHICLE BACK TO THE UNKNOWN LOCAL DEALER AND WAS INFORMED THAT THE FAILURE COULD NOT BE REPAIRED. THE VEHICLE WAS BEING SERVICED AS A LEMON LAW VEHICLE. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THE INFORMATION PROVIDED BY THE DEALER. THE FAILURE COULD NOT BE REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 4,500.

TL* THE CONTACT OWNS A 2017 LEXUS RX350. WHILE DRIVING, THE INSTRUMENT PANEL TURNED RED AND WENT BLANK. THE CONTACT HEARD THREE BEEPS AND THE INSTRUMENT PANEL TURNED BLACK. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE FAILURE OCCURRED NUMEROUS TIMES IN THE PAST YEAR. THE VEHICLE WAS TAKEN TO LEXUS OF WATERTOWN (330 ARSENAL ST, WATERTOWN, MA 02472), BUT COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 12,100. THE CONSUMER STATED THE SEAT HEATER,FLOOR VENTS, CUP HOLDER, AND THE REAR SPEAKERS DID NOT PROPERLY OPERATE. THE DISPLAY BETWEEN THE TACHOMETER AND SPEEDOMETER WAS BLANK. *JS

IN ORDER TO START THE CAR, THE BRAKE MUST BE PRESSED. HOWEVER, IF THE CAR SITS WITHOUT USE FOR SEVERAL DAYS, THE BRAKE PEDAL CANNOT BE PRESSED DOWN AND THE CAR WILL NOT START. A WARNING LIGHT INDICATES THAT "BRAKE POWER IS LOW, STOP IN A SAFE PLACE". ATTACHED IS A PICTURE OF THE WARNING LIGHT. THE CAR CAN GENERALLY BE SUBSEQUENTLY STARTED BY EITHER WAITING SEVERAL MINUTES OR EXERTING A LOT OF PRESSURE ON THE BRAKE PEDAL, AND THE WARNING LIGHT DISAPPEARS. I'VE HAD MANY CONVERSATIONS WITH LEXUS SERVICE AND LEXUS CORPORATE OFFICE. THEY'VE SAID THAT THIS CONDITION EXISTS WITH "EVERY 2016-2018 RX 350" AND IS NOT UNIQUE TO MY CAR. THEY'VE ALSO SAID THIS CONDITION CANNOT BE REPAIRED, DESPITE THE FACT THAT THE WARNING LIGHT INDICATES IT IS DANGEROUS TO DRIVE THE CAR. LEXUS CONFIRMED THAT DESPITE THE FACT THE CONDITION OCCURS AFTER THE CAR HAS SAT FOR A PERIOD OF TIME, IT IS NOT A BATTERY ISSUE AND LIKELY OCCURS BECAUSE OF PRESSURE LOST IN THE BRAKE SYSTEM. ALTHOUGH I QUESTION LEXUS' STATEMENTS THAT THIS CONDITION EXISTS WITH EVERY CAR, IT IS DISCONCERTING THAT THEY CANNOT OR WILL NOT FIX A CONDITION THAT MAY BE DANGEROUS TO CONTINUE DRIVING, AS INDICATED BY THE CAR'S WARNING LIGHT. THIS CONDITION OCCURS REGULARLY.

I LEASED THE VEHICLE AT THE END OF DECEMBER 2016. SOMETIME IN SEPTEMBER, MY WIFE STARTED TO NOTICE AN ODD SMELL IN THE CABIN. ON SAT 10/7, MY WIFE NOTICED THE FRONT CARPET WAS COMPLETELY SATURATED. I GAVE IT A FEW DAYS TO DRY OUT BUT WHEN IT DIDN'T GET BETTER I BROUGHT IT IN FOR SERVICE I EXPLAINED THE ISSUE TO THE SERVICE MANAGER AND WITHOUT EVEN LOOKING AT THE VEHICLE HE SAID HE HAD A FEELING HE KNOW WHAT IT WAS. HE EXPLAINED THAT SPIDERS GET INTO THE AC DRAIN PLUG AND CLOG IT CAUSING WATER TO BACKUP INTO THE CABIN. THE PADDING AND CARPETING WOULD NEED TO BE REPLACED AND MOLD REMEDIATION WOULD BE NEEDED (THE MOLD IS WHAT WAS CAUSING THE ODOR). HE SHARED THEY JUST DID THREE OF THESE REPAIRS IN THE PAST SEVERAL WEEKS AND TOLD ME THE REPAIR WOULD COST AROUND $5,400. HE CONTINUED TO EXPLAIN THAT THIS WAS NOT COVERED UNDER THE WARRANTY AND THAT I WOULD HAVE TO PUT A CLAIM THROUGH ON MY INSURANCE. AFTER TWO DAYS HE CAME BACK AND CONFIRMED A "SPIDER INFESTATION." I QUESTIONED HIM SINCE I FOUND THIS WHOLE SCENARIO ODD. HE TOLD ME HE DIDN'T HAVE AN EXACT NUMBER BUT THAT THE DEALERSHIP HAD PREVIOUSLY PERFORMED BETWEEN 15 AND 20 OF THESE REPAIRS AND THAT TO PREVENT A RECURRENCE THEY WOULD FIT THE DRAIN PLUG WITH A SPECIAL INSECT REPELLANT TIP. I CONSIDERED THIS A REOCCURRING ISSUE THAT LEXUS WAS AWARE OF AND THAT THEY HAD A FIX FOR SO I DID NOT WANT TO PUT AN INSURANCE CLAIM IN AND RISK A RATE INCREASE. I THEN ESCALATED THE ISSUE WITH LEXUS CORPORATE AND THEY SIDED WITH THE DEALER SAYING IT'S NOT COVERED UNDER WARRANTY BUT THAT THEY WOULD COVER MY COMPREHENSIVE DEDUCTIBLE (WHICH THEY DID). AFTER BACK AND FORTH WITH MY INSURANCE COMPANY THEY FINALLY APPROVED THE CLAIM (THEY INITIALLY DIDN'T WANT TO COVER THE DEALERSHIPS LABOR RATES). AFTER HAVING THE CARE FOR THREE WEEKS, THEY FINALLY BEGIN REPAIRS.

FAULTY ACCELERATION OCCURS WHEN TAKING OFF FROM A STOP. AROUND 2.5 RPM, A LOUD GRINDING NOISE OCCURS AS WELL AS A STALL / LAG IN THE ACCELERATION OF VEHICLE. DANGEROUS WHEN ACCELERATING FROM A STOP LIGHT AND PULLING INTO INTERSECTION, VEHICLE STALLS AND THEN SOMETIMES SURGES FORWARD. COMPLAINED TO DEALER SINCE DAY 1 OF PURCHASE. IT SEEMS TO BE GETTING WORSE AND WORSE. I HAVE CONTINUALLY BEEN TOLD THAT LEXUS HAS NOT DEVELOPED A SOLUTION AS OF YET. SO NO SOLUTION....THIS IS A $60K VEHICLE AND IT IS VERY DANGEROUS WHEN TRAVELING BETWEEN 0 AND 35ISH.

WHEN ACCELERATING HEAR A LOUD GROANING NOISE AND FEEL A HESITATION IN THE GAS ACCELERATOR PEDAL. HAVE BROUGHT TO THE DEALER 3 TIMES, AS IT SEEMS TO BE GETTING WORSE. DEALER ACKNOWLEDGES THEIR IS AN ISSUE, BUT SAYS WILL NOT FIX BECAUSE THEIR IS NO RECALL. THEY SAID WILL NOTIFY US IF/WHEN LEXUS HAS A REMEDY. APPARENTLY THIS IS HAPPENING ON 2016 & 2017 MODELS. I AM WORRIED THAT MY CAR IS JUST GOING TO LOSE POWER WHEN ACCELERATING AS IT SEEMS TO BE GETTING WORSE AND LOUDER GROANING NOISE. THIS HAPPENS FIRST THING IN THE MORNING WHEN THE CAR IS COLD AND ACCELERATING BETWEEN 0 TO 20 MPH.

WHEN ATTEMPTING TO START THE VEHICLE AN ERROR MESSAGE DISPLAYS THAT BRAKING POWER IS LOW. IT STATES STOP IN A SAFE PLACE. DEALER HAS ADVISED THIS CONDITION IS "NORMAL" AND NO REPAIRS RECOMMENDED. THE VEHICLE IS STATIONARY AND CAN NOT BE STARTED.

PRE-COLLISION SYSTEM FAILED. VEHICLE REAR ENDED ANOTHER VEHICLE. NO WARNINGS. NO AUTO BRAKING. FULL UNRESTRAINED IMPACT. COLLISION OCCURRED ON FREEWAY OFF RAMP. I HAVE PHOTOS OF CRASH SITE AND A COPY OF THE DATA FROM THE "BLACK BOX" WHICH LEXUS DOWNLOADED. THE ALLSTATE CLAIM NUMBER #0453405540. THE CHP OFFICE AT 619-401-2000 HAS INCIDENT NCIC#9680, BY OFFICER ID 18801. THE LEXUS WAS TOTALED AND ALLSTATE PAID OUT. I PURCHASED THE LEXUS PRIMARILY FOR ITS SAFETY FEATURES. I'M CONCERNED THAT FURTHER FAULTS COULD CAUSE GREAT HARM OR DEATH.

WHILE DRIVING HOME, I STOPPED THE CAR AT THE ENTRANCE TO THE DRIVE WAY AT THE MAIL BOX BY APPLYING BRAKE .THE CAR CAME TO A FULL STOP. I SHIFTED THE GEAR ( AUTOMATIC ) TO PARK TO GET OUT OF THE CAR TO PICK THE MAIL. AS SOON AS THE GEAR WAS IN PARK, THE CAR ACCELERATED UNCONTROLLABLY, INSPITE OF HARD BREAKING. I COULD FEEL THE ABS SYSTEM BEING ACTIVATED BY THE WAY IT FEELS ON THE BREAK PEDAL. THE CAR HIT THE SIDE OF THE HOUSE AND STOPPED. THIS VEHICLE HAS BUILT IN PRE COLLISION SYSTEM. AFTER NOTIFYING THE INSURANCE COMPANY THE CAR WAS TOWED TO A BODY SHOP WHERE IT IS BEING WORKED ON.