2010 LEXUS RX Complaints
View complaints related to 2010 LEXUS RX. The complaints found here are submitted by actual consumers with first hand experience. There are more than 190 complaints submitted for the 2010 LEXUS RX. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2010 LEXUS RX350- LIVERMORE, CA
TL* THE CONTACT OWNS A 2010 LEXUS RX350. THE CONTACT STATED THAT WHILE STOPPED WITH THE BRAKES APPLIED, THE VEHICLE SURGED FORWARD APPROXIMATELY TWO TO THREE FEET. HEAVY PRESSURE WAS APPLIED TO THE BRAKES TO STOP THE VEHICLE. THE VEHICLE WAS LATER TAKEN TO AN AUTHORIZED DEALER, BUT THEY COULD NOT DIAGNOSE A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE VEHICLE WAS SOLD BACK TO THE DEALER. THE FAILURE MILEAGE WAS 28,500.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 LEXUS RX- CHAMPLAIN, NY
LEXUS RX 450H. 2010. WAS PURCHASED BRAND NEW FROM THE DEALERSHIP. ALL MAINTENANCE WAS PERFORMED AT THE SAME DEALERSHIP THE CAR WAS PURCHASED. SINGLE OWNER. TWENTY MONTHS LATER (AT 34,000 MILES) ALL 4 TIRES ARE NO LONGER GOOD AT THE INNER EDGE. TWO POSSIBILITIES: 1) THE TIRES WERE BAD QUALITY; 2) THE DEALERSHIP FAILED TO BALANCE AND ROTATE THE TIRES. FOR SAFETY, I HAD NO OTHER CHOICE TO CHANGE THEM. I AM VERY DISSATISFIED. *TR
Source: NHTSA WEB SITE -
2010 LEXUS RX- LOS ANGELES, CA
TL* THE CONTACT OWNS A 2010 LEXUS RX 450H. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE OVER 70 MPH WHILE DRIVING UP AN EXTREMELY STEEP INCLINE. AN AUTHORIZED DEALER WAS NOTIFIED AND THEY INFORMED THE CONTACT THAT THE VEHICLE RESPONSE WAS NORMAL. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 LEXUS RX- SEATTLE, WA
TL* THE CONTACT OWNS A 2010 LEXUS RX450H. WHILE DRIVING APPROXIMATELY 25 MPH THE CONTACT DROVE OVER A BUMP IN THE ROAD WHILE DEPRESSING THE BRAKE PEDAL. THE VEHICLE STALLED AND SUDDENLY THE BRAKES DISENGAGED. THE CONTACT STATED THE FAILURE OCCURRED SEVERAL TIMES AND CAUSED A REAR END COLLISION WITH ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIANS WERE UNABLE TO DIAGNOSE THE FAILURE. THE TECHNICIANS STATED THE REGENERATIVE AND THE HYDRAULIC BRAKING SYSTEM BEGAN TO SWITCH FROM ONE TO THE OTHER AND CAUSED THE HESITATION. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 LEXUS RX- HINGHAM, MA
2010 LEXUS RX450H. CONSUMER STATES PROBLEM WITH BRAKING SYSTEM *TGW THE CONSUMER NOTICED AFTER DRIVING THE VEHICLE FOR A FEW MONTHS, THAT IT SOMETIMES SURGED FORWARD A FEW FEET WHILE BRAKING OR WHEN LETTING OFF THE BRAKE. THE DEALER INFORMED THE CONSUMER THE BRAKING SYSTEM WAS TYPICAL OF A HYBRID VEHICLE. THE CONSUMER STATED A COUPLE OF WEEKS LATER, THE VEHICLE SURGED FORWARD AGAIN AS SHE WAS BRAKING. *JB
Source: CONSUMER LETTER -
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2010 LEXUS RX350- NY, NY
ON 7/1/2011 AT 10.45PM. I WAS DRIVING MY LEXUS 2010 RX350 EASTBOUND ON THE LIE SERVICE ROAD IN GLEN COVE NY. I WAS TRAVELLING AT 35 TO 45 MPH,WHEN SUDDENLY MY "BRAKE MALFUNCTION LIGHT" STARTED FLASHING ON MY DASHBOARD. I INSTINCTIVELY TAPPED THE BRAKE, AND THE BRAKES DID NOT RESPOND. THEN THE CAR HAD UNINTENDED ACCELERATION,I THEN PRESSED ON THE BRAKES WITH ALL MY MIGHT, TO STOP THIS VEHICLE CAREERING OFF THE ROAD.WITH GODS GRACE I WAS ABLE TO STOP THE CAR BY DOWNSHIFTING GEARS. THIS IS THE FIRST TIME I HAVE EXPERIENCED THIS LIFE THREATENING PROBLEM. SO FAR LEXUS HAVE DISCREDITED THIS EXPERIENCE, BY CLAIMING THE MAT WAS STUCK UNDER THE ACCELERATOR AND OR BRAKE. I STRONGLY AND VEHEMENTLY DISAGREE WITH THEIR EVALUATION AND ANALYSIS. I INTEND TO TAKE THIS MATTER FURTHER WITH LEXUS. *TR
Source: NHTSA WEB SITE -
2010 LEXUS RX- ENCINITAS, CA
I WAS DRIVING APPROXIMATELY 30 - 40 MPH ON THE FREEWAY. I WENT TO MAKE A LANE CHANGE, LOOKED OVER MY SHOULDER TO MAKE SURE LANE WAS CLEAR, AS I TURNED BACK, THE CAR IN FRONT OF ME STOPPED. I PUT ON MY BRAKES, THERE WAS NO RESPONSE FROM MY BRAKES, THEY DISENGAGED. MY CAR SURGED FORWARD AND HIT THE CAR IN FRONT OF ME. MY SEATBELT DID NOT HAVE ANY TENSION, THEREFORE, MY BODY HIT THE STEERING WHEEL. NOTHING HAS BEEN DONE. THE ACCIDENT JUST HAPPENED. *TR
Source: NHTSA WEB SITE -
2010 LEXUS RX350- MOREHEAD, KY
TL* THE CONTACT OWNS A 2010 LEXUS RX350. THE CONTACT STATED WHILE DRIVING 70 MPH WITH THE CRUISE CONTROL ENGAGED THE VEHICLE SUDDENLY ACCELERATED UP TO 80 MPH. WHILE THE VEHICLE WAS ACCELERATING THE BRAKE MALFUNCTION LIGHT CAME ON. THE CONTACT SHIFTED THE VEHICLE INTO NEUTRAL AND CHOSE THE POWER BUTTON IN ORDER TO SHUT THE VEHICLE OFF AND DROVE ONTO THE EMERGENCY LANE. THE CONTACT STATED THE BRAKES WERE ALSO SMOKING ALTHOUGH NOTHING WAS STUCK UNDERNEATH THE ACCELERATOR PEDAL. THE CONTACT STATED THE LEXUS HELP SERVICE CENTER WAS NOT AVAILABLE AT THE TIME OF THE ACCELERATION. THE CONTACT CALLED THE DEALER BUT THE SERVICE DEPARTMENT WAS CLOSED. THE CONTACT CALLED THE MANUFACTURER REGARDING THE SUDDEN ACCELERATION AND THEY AUTHORIZED THAT THE VEHICLE TO BE TOWED TO A DEALER. THE DEALER STATED TO THE CONTACT, THE ACCELERATOR PEDAL WAS STUCK ON THE FLOOR BUT THE CONTACT STATED THE FLOOR MAT WAS NOT STUCK. THE VEHICLE WAS CURRENTLY UNDER GOING TEST WITH THE DEALER. THE FAILURE MILEAGE WAS 9,500.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 LEXUS RX350- NEW CITY, NY
TL*THE CONTACT OWNS A 2010 LEXUS RX350. THE CONTACT STATED THERE WAS UNINTENDED ACCELERATION WHILE THE VEHICLE WAS PARKED IN THE GARAGE. AS THE VEHICLE WAS STARTED, THE RPM INCREASED UP TO 7000 RPM. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY INSPECTED THE VEHICLE AND INFORMED THE CONTACT THAT THE ACCELERATOR PEDAL WAS STUCK TO THE FLOOR MAT. THE CONTACT STATED HE DOES NOT THINK IT WAS THE FLOOR MATS BECAUSE HE CHECKED THE FLOOR MATS PRIOR TO TAKING THE VEHICLE TO THE DEALER. THE DEALER COULD NOT FIND ANYTHING ELSE WRONG WITH THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND A CLAIM WAS FILED. THE FAILURE MILEAGE WAS 16,484 UPDATED 11/16/11*LJ THE CONSUMER STATED THE ACCELERATOR PEDAL BECAME STUCK, THE DEALER FOUND A NON-SECURED ALL WEATHER FLOOR MAT INTENDED FOR A 2004- 2009 LEXUS RX SLID FORWARD AND ENTRAPPED THE ACCELERATOR PEDAL IN THE FULLY APPLIED POSITION. UPDATED 12/05/11
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 LEXUS RX350- AE, 00
IN A 2010 LEXUS RX 350 MY GRANDMOTHER WAS A PASSENGER IN WHICH THE VEHICLE WAS AT A STOP WAITING FOR AN APARTMENT COMPLEX SECURITY GATE TO OPEN. THE CAR SUDDENLY ACCELERATED TO SPEEDS ABOVE 60 MPH. THE VEHICLE CRASHED THROUGH TWO APARTMENT COMPLEX SECURITY GATES, WENT AIRBORNE OVER A BUSY STREET AND CAME TO REST AGAINST THE SIDE OF A BUILDING. TO OUR HORROR, MY GRANDMOTHER PERISHED IN THE ACCIDENT. WE ARE AWAITING THE INFORMATION FROM THE BLACK BOX. I HESITATE SO SAY TOO MUCH BECAUSE WE ARE STILL IN THE DECISION MAKING PROCESS OF HOW/IF TO PROCEED REGARDING LITIGATION. DO NOT PURCHASE, DRIVE OR RIDE IN ONE OF THESE VEHICLES. *TR
Source: NHTSA WEB SITE