2007 LEXUS RX Complaints

I OWN A 2007 LEXUS RX350. I WENT IN FOR AM OI; CHANGE. THE VEHICLE FAILED INSPECTION. THE MECHANIC SAID THAT THE STEERING RACK AND PINION WAS LEAKING AND THAT THE SEALS NEEDED TO BE REPLACED. THERE WERE NO REPAIRS COMPLETED ON THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND DID NOT OFFER A REMEDY. THE FAILURE AND CURRENT MILEAGE WAS 80,000. QUOTED $1500.00 TO $1800.00 REPAIR. *TR

TL* THE CONTACT OWNS A 2007 LEXUS 350 RX. THE CONTACT STATED THAT THE PASSENGER SIDE DASHBOARD WAS CRACKED FROM THE STEERING WHEEL THAT EXPOSED FOAM THROUGH THE INTERIOR. THE MANUFACTURER WAS CONTACTED AND DID NOT PROVIDE A REMEDY. A LOCAL DEALER STATED THAT THE DASHBOARD NEEDED TO BE REPLACED. THERE WERE NO REPAIRS COMPLETED ON THE VEHICLE. THE FAILURE MILEAGE WAS 80,000. UPDATED 09/11/2014*LJ UPDATED 1/13/2015 *JS

I NOTICED EXTENSIVE CRACKING OF MY DASHBOARD. I COULDN'T BELIEVE IT...IT SEEMED TO SHOW UP ALL AT ONCE, AND I HAD NEVER HAD THIS HAPPEN TO A VEHICLE BEFORE. MY RX HAS LOW MILES AND HAS NEVER BEEN IN ANY KIND OF ACCIDENT. IN 45 YEARS WE HAVE OWNED MANY VEHICLES, HAVE DRIVEN MANY OF THEM TO OVER 200,000, AND NONE OF THEM HAVE EVER HAD A CRACK IN THE DASH, MUCH LESS CRACKING ACROSS THE ENTIRE DASH! IN FACT MY SISTER IN CA HAS THE EXACT SAME VEHICLE, BUT HERS HAS 225,000 MILES, AND HER DASH IS PERFECT! IMMEDIATELY, I SUSPECTED A QUALITY ISSUE, AND ASSUMED THAT SURELY LEXUS WOULD STAND BEHIND THEIR PRODUCT. BOY WAS I WRONG! I TOOK IT INTO MY DEALERSHIP FOR AN INSPECTION, WAITED 6 WEEKS FOR A REPLY, AND WHEN NO RESPONSE WAS GIVEN, I CALLED BACK. I WAS TOLD THE VEHICLE WAS OUT OF WARRANTY (WE AREN'T TALKING ABOUT A WEAR-AND-TEAR ISSUE HERE ...THIS IS A QUALITY ISSUE!). BECAUSE MY HUSBAND DOES THE REGULARLY SCHEDULED MAINTENANCE, I WAS TOLD THAT THE DECISION NOT TO OFFER ASSISTANCE WAS BECAUSE WE HAD NOT SPENT ENOUGH MONEY WITH THEM! HOWEVER, THAT THEY SURELY HOPED I COULD GET LEXUS TO DO SOMETHING ABOUT IT, BECAUSE THEN THEY WOULD MAKE MONEY ON THE REPAIR! CAN YOU BELIEVE IT! LIKE OTHER OWNERS, I AM CONCERNED THIS WILL AFFECT THE INTEGRITY OF THE AIRBAGS. THERE ARE LOTS OF OTHER SIMILAR COMPLAINTS ABOUT CRACKING AND MELTING DASHBOARDS, AND IN SOUTH FLORIDA, THEY ARE TRYING TO GET A CLASS-ACTION SUIT ON THE PROBLEMS. COME ON LEXUS, I EXPECTED MORE FROM YOU! DON'T ADVERTISE YOUR PRODUCT AS A QUALITY PRODUCT, WHEN SHODDY PARTS ARE USED IN ITS PRODUCTION. WE BOUGHT THE RX BECAUSE WE WANTED A VEHICLE THAT WOULD LAST A LONG TIME; WE'VE HAD 2 TOYOTA AVALONS WE HAVE PUT OVER 200,000 MILES ON. STEP UP, AND STAND BEHIND YOUR PRODUCT! I WAS QUOTED A PRICE OF $1759.19 TO REPLACE THE DASH!!! *TR

THIS VEHICLE HAS A CRACK IN THE DASHBOARD PAD. WHILE THIS ONE ISN'T VERY LARGE, THE LAST LEXUS RX WE HAD, A 2004 RX 330, HAD CRACKS ALL OVER THE PAD. THE FORUM ON EDMUNDS.COM INDICATED THAT THERE WERE HUNDREDS OF OWNERS OF LEXUS RX AND GS MODELS WITH THIS COMPLAINT, AND THAT LEXUS REFUSED TO REPAIR THIS OBVIOUS MANUFACTURERS DEFECT. LEXUS ANSWERED MY COMPLAINT SAYING THAT THE CERTIFIED PRE-OWNED WARRANTY I HAVE DOESN'T COVER DASH PADS. I'M CONCERNED THAT THE CRACKS MAY HAVE AN EFFECT ON THE DEPLOYMENT OF AIRBAGS. LEXUS WOULDN'T ADDRESS THAT ISSUE. MAYBE IT'S TIME THAT YOU MADE THEM. *JS

THE DASHBOARD BEGAN CRACKING ALL AROUND THE GLOVE BOX. THE CAR HAS BEEN GARAGE KEPT AND SHOULD NOT BE CRACKING DUE TO HEAT. I RESEARCHED THE PROBLEM ON THE WEB AND FOUND THIS TO BE A COMMON ISSUE WITH THE LEXUS DASHBOARDS. I WENT TO BOTH THE DEALER AND LEXUS CORPORATE OFFICE FOR ASSISTANCE AND THE REFUSED ANY HELP. THE OFFERED TO REPALCE IT FOR $2,500. *JS

TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT STATED THAT AFTER THE VEHICLE WAS TAKEN INTO THE DEALER FOR FOR REPAIRS, THE VEHICLE FAILED INSPECTION. THE DEALERSHIP DIAGNOSIS ON THE VEHICLE WAS THAT STEERING RACK AND PINION WAS LEAKING AND THAT THE SEALS NEEDED TO BE REPLACED. THERE WERE NO REPAIRS COMPLETED ON THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND DID NOT OFFER A REMEDY. THE FAILURE AND CURRENT MILEAGE WAS 80,000. THE VIN WAS NOT PROVIDED.

TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT HEARD A LOUD NOISE COMING FROM THE ENGINE AND THE VEHICLE SUDDENLY DECELERATED. THE CONTACT DISCOVERED AN OIL LEAK IN THE GARAGE. AN INDEPENDENT MECHANIC DISCOVERED THAT THE OIL SUPPLY HOSE FOR THE VARIABLE TIMING ACTUATOR HAD RUPTURED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 65,000.

AS I WAS DRIVING TO WORK AT NIGHT I NOTICED TO ENGINE GOT VERY LOUD, I PULLED OVER NOTICED BLUISH-WHITE SMOKE COMING FROM ENGINE, ENGINE OIL LIGHT FINALLY CAME ON. GOT OUT THE CAR NOTICED A STREAM OF OIL BEHIND THE CAR. MY CAR WAS STILL UNDER EXTENDED WARRANTY AT THIS TIME. I IMMEDIATELY TURNED THE CAR OFF WHEN I SEEN THE SMOKE. I LEFT THE CAR THERE. I CONTACTED THE LEXUS DEALER OF MT KISCO WHICH REFUSED TO COME AND GET THE CAR SO I HAD THE CAR TOWED AT MY EXPENSE, TO THEIR DEALER. RECEIVED A PHONE FROM DEALER THAT DAY THAT THE CAR WAS FIXED, REPRESENTATIVE WOULD NOT TELL ME WHAT WAS WRONG WITH MY CAR ONLY THAT IT WAS COVERED UNDER WARRANTY AND WAS RUDE! I FOUND OUT LATER THE NEXT DAY THE OIL COOLER LINE LEAKED OUT WHICH I FOUND OUT ON THIS SITE THIS HAS BEEN A PROBLEM WITH THE RX350. AND THEY KEPT TELLING ME THE ENGINE WAS NOT DAMAGED. RECEIVED THE CAR BACK, ENGINE WAS NOT RIGHT, NOW THE LOWER PART OF THE ENGINE HAD TO BE REPLACED! RECEIVED THE CAR AGAIN ,WITHIN A WEEK NOTICED A SOUND COMING FROM THE ENGINE, DEALER PICKED CAR AGAIN AND THEY PUT IN A CAMSHAFT! BEFORE THIS INCIDENT, I NEVER HAD A PROBLEM WITH THIS CAR, IT WAS THE BEST CAR I EVER HAD, NOW, IT IS A NIGHTMARE! AT THIS PRESENT TIME, THE CAR IS LEAKING AGAIN!! IT LOOKS LIKE OIL! *TR

WE TOOK OUR RX350 IN FOR A 60K MILE SERVICE AND WAS TOLD THE POWER STEERING RACK WAS LEAKING AND REQUIRED REPLACEMENT. SINCE THE VEHICLE IS NO LONGER UNDER WARRANTY WE HAD TO PAY FULL REPLACEMENT VALUE. WE HAD NO EVIDENCE OF A LEAK IN OUR GARAGE AND ENCOUNTERED NO STEERING ISSUES PRIOR TO THE SERVICE APPOINTMENT. THIS SHOULD NOT BE CONSIDERED NORMAL VEHICLE WEAR AND TEAR. SINCE THIS IS A KNOW ISSUE, LEXUS SHOULD DO THE RIGHT THING AND COMPENSATE ANYONE WHO HAD TO PAY FOR THIS DEFECTIVE PART INCLUDING LABOR. LEXUS IS KNOWN FOR THEIR DEPENDABILITY AND THIS TYPE OF ISSUE SHOULD NOT BE PASSED ON TO THE CONSUMER. THE TOTAL COST OF THE REPAIR WAS APPROXIMATELY $1,200 WHICH IS MUCH CHEAPER THAN MANY OF THE WAR STORIES PUBLISHED IN-LINE.. *TR

MY DASHBOARD DEVELOPED VERTICLE CRACKS IN THE DRIVER'S SIDE DASHBOARD. BECAUSE THIS DASHBOARD HAS THE AIRBAG INSIDE ON THE PASSENGER SIDE I WOULDN'T FEEL SAFE IN A CAR THAT HAD A CRACKED DASH, ANYTHING THAT WOULD MAKE AN AIRBAG GO OFF TOO SOON OR GO OFF TOO LATE CAN OR WOULD BE VERY SERIOUS. *TR