2010 LEXUS RX Complaints

IT'S A LEXUS RX 350 2010, THE TRUCK SEEMS TO ACCELERATE OR LURCHES FORWARD WITH BRIEF SPURTS OF ACCELERATION, THE LAPSE IN BRAKING IS PROBABLY LESS THE A SECOND. IT HAPPEN WHILE I BRAKE TO A FULL STOP. I TAKE THE TRUCK TO TWO LEXUS DEAL FOR CONCERN, BUT THEY SAID, THE VEHICLE IS OPERATING AS DESIGNED, WHEN THEY COMPARED TO SAME MODEL VEHICLE. THEY ALSO SAID THAT LURCHES IS, THE VEHICLE IS PREPARING TO SHIFT INTO NEXT GEAR SO IT'S READY TO SHIFT TO A DIFFERENT GEAR.PLEASE REVIEW THIS INCIDENT SO THAT I COULD GET THIS OFF MY MIND. *TR

WE HAD A 2010 LEXUS 350RX. IN AUG 2009, I WAS DRIVING HOME AND THE CAR ACCELERATED UP TO ABOUT 60MPH. MY HUSBAND WAS IN THE CAR WITH ME. WE WERE TRYING EVERYTHING TO STOP THE CAR. WE FINALLY GOT IT STOPPED. IT DID IT A SECOND TIME WITH MY HUSBAND DRIVING THE NEXT DAY. WE KNOW WITHOUT A DOUBT THAT IT WAS NOT THE FLOORMAT . WHICH THAT IS WHAT LEXUS BLAMED IT ON. I WOULD NOT DRIVE THAT CAR AGAIN. *TR

TL*THE CONTACT OWNS A 2010 LEXUS RX450H. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH OVER A BUMPY ROAD SURFACE. THERE WAS PRESSURE APPLIED TO THE BRAKE PEDAL IN WHICH THERE WAS A DELAY POWER RESPONSE. THE DRIVER WAS ABLE TO CONTINUE IN OPERATION. THE FAILURE OCCURRED WHENEVER ENCOUNTERING A BUMPY ROAD SURFACE. IN ADDITION, DURING ACCELERATION THE VEHICLE BECAME UNCONTROLLABLE WHICH OCCURRED INTERMITTENT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN WAS UNABLE TO DETECT A PROBLEM. THE VEHICLE HAS NOT BEEN REPAIRED FOR THE MALFUNCTION. THE FAILURE MILEAGE WAS 900. UPDATED 03/15/10 *BF UPDATED 10/05/10

THE AUTOMATIC LIFTGATE ON THE BACK OF MY NEW LEXUS SUV CRUSHED MY MOTHER AGAINST THE DECK WHILE SHE WAS REACHING IN TO LOAD SOMETHING INTO THE CAR. SHE WAS NEARLY DECAPITATED AND THERE DID NOT SEEM TO BE ANY SAFETY MECHANISM THAT WOULD STOP THE LIFTGATE FROM CLOSING, SUCH AS YOU WOULD FIND ON A GARAGE DOOR. I FRANTICALLY PUSHED THE BUTTON ON THE KEY FOB AND FINALLY THE DOOR STOPPED CLOSING. AT THAT POINT MY MOTHERS NECK WAS PINED AGAINST THE DECK. I HIT THE BUTTON AGAIN AND THANKFULLY IT LIFTED BACK UP. MY MOTHER ENDED UP WITH A WRENCHED NECK AND BAD HEADACHE. WE TESTED IT A FEW MORE TIMES BY HITTING THE BUTTON TO CLOSE THE DOOR AND STICKING OUR ARM UNDER THE DOOR. AGAIN, THE DOOR NEVER SENSED THAT SOMETHING WAS IN THE WAY AND CONTINUED TO CLOSE. I DON'T KNOW IF OTHER PEOPLE HAVE HAD THE SAME PROBLEM BUT IT SEEMED WORTH REPORTING GIVEN THE SOFTWARE PROBLEMS THAT TOYOTA/LEXUS SEEM TO BE HAVING CURRENTLY. *TR

THE RX450H IS DOWNRIGHT DANGEROUS. THE 4 WHEEL DRIVE DOES NOT SWITCH "ON DEMAND" AS THE ADVERTISING SAYS. I LIVE IN SNOWY MASSACHUSETTS AND DO NOT NEED PERMANENT 4 WHEEL DRIVE, BUT IT IS ESSENTIAL WHEN THE ROADS ARE FULL OF SNOW OR ICE. I WAS PUZZLED AT FIRST THAT THE 4 WHEEL DRIVE ONLY ACTUATED UNDER 25 MPH. I TESTED IT ON SHARP CORNERS IN THE SNOW: THE BACK SLID OUT; AND ON FASTER, GRADUAL CORNERS: THE CAR SIDE SLIPPED. NEVER DID THE 4 WHEEL DRIVE SWITCH ON AND CORRECT THE SLIDE. I LOOKED IN THE MANUAL FOR THE METHOD TO MANUALLY ACTIVATE 4 WHEEL DRIVE BUT COULDN'T FIND IT. I CONTACTED LEXUS. THEY SAID THAT I SHOULD USE THE SNOW SWITCH. THIS IS A MENU ITEM WHICH ANNOYINGLY MUST BE SWITCHED ON EVERY TIME YOU DRIVE. IT DIDN'T WORK AS IT ONLY CHANGES THE GEAR AND ACCELERATION CHARACTERISTICS LIKE ANY OTHER WINTER/SUMMER SWITCH. THEY ALSO SAID THAT IT SHOULD WORK AT HIGH SPEEDS WHEN MORE POWER IS NEEDED. I TRIED THAT AND FOUND THAT AT 60 MPH IF I ABSOLUTELY FLOORED THE ACCELERATOR ON A STEEP HILL THE 4 WHEEL DRIVE WOULD SWITCH ON BRIEFLY. THAT'S HYBRID TECHNOLOGY BEING USED TO REDUCE CONSUMPTION?! I WENT BACK TO MY DEALER: WHAT WAS I DOING WRONG? AFTER TWO MONTHS OF PHONE TAG WITH THE DEALER AND LEXUS, THE DEALER PROMISED TO PICK UP THE CAR AND TEST IT. AFTER A WEEK OF TELEPHONE CALLS THEY SAID THERE WAS NO POINT IN TESTING THE CAR AS IT WAS WORKING "AS DESIGNED". HOWEVER IT WASN'T WORKING AS ADVERTISED WHICH IS THAT THE 4 WHEEL DRIVE WILL COME ON "AS NEEDED". I'D SAY THAT A BROAD SKID IN SNOW IS "AS NEEDED". LEXUS DOES NOT INTEND TO DO ANYTHING ABOUT THIS COMPLAINT. THEY PUT ME ONTO A "BUSINESS DEVELOPMENT" SPECIALIST WHO TRIED TO UPSELL ME ON A NON-HYBRID 4X4 WHICH HE SAID HAD "A NON SLIP DIFFERENTIAL" AND WOULD THEREFORE HAVE BETTER HANDLING. I CONSIDER IT VERY DANGEROUS THAT A DRIVER THINKS THEY WILL HAVE CONTROL BECAUSE OF LEXUS ADVERTISING AND SALESMAN CLAIMS BUT WILL LIKELY LOOSE CONTROL IN SNOW OR ICE AND CAUSE A SERIOUS ACCIDENT. *TR

MY 2010 LEXUS RX 350 HAS HAD TWO INCIDENTS OF SUDDEN ACCELARATION IN THE 6 WEEKS I HAVE OWNED THE VEHICLE. ON BOTH OCCASIONS, THE VEHICLE SUDDENLY REVED UP PAST 4 TO 5,000 RPM FOR A FRACTION OF A SECOND AND THEN RETURNED TO NORMAL RPM (2000). REPORTED THE FIRST INCIDENT TO LEXUS. NO ACTION HAS BEEN TAKEN BY LEXUS. *TR

LEXUS HYBRID SUV 2010 RX450H. CAR WAS IN SNOW SETTING AND WHEN I TRIED TO BRAKE ON A LIGHT SNOW SURFACE, THERE WAS NO RESPONSE FROM THE BRAKES AND I ALSO WAS UNABLE TO STEER. I CONTINUED FORWARD UNTIL I REACHED CLEAR PAVEMENT AND WAS THEN ABLE TO BRAKE. THIS HAPPENED 3 TIMES TODAY UNDER THE SAME CONDITIONS. LUCKILY NO CARS WERE COMING OR I WOULD HAVE BEEN HIT BROADSIDE ON A BUSY STREET. *CN

I LIVE IN ALDIE, VA AND HAVE A NEW LEXUS 2010 RX 450H HYBRID. I HAD AN ACCIDENT ON 01/30/2010 AROUND 11AM. WHAT HAPPENED WAS... I WAS DRIVING AROUND 5 TO 10 MILES SPEED AND TURNED THE VEHICLE TO 90 DEGREES SLOWLY TO GO TO THE SCHOOL. BUT THE VEHICLE WENT 45 DEGREES AND HIT A WOODEN STOP SIGN. I WAS REALLY DRIVING SLOW. I APPLIED THE BRAKE, BUT THE CAR SUDDENLY PICKED SOME SPEED AND HIT THE STOP SIGN. ITS UNUSUAL. THERE MAY BE SOME DEFECT IN THE BRAKES/GAS PEDALS OR WITH THE ABS SYSTEM OR THE ELECTRONICS AROUND IT. I CALLED LEXUS CUSTOMER SERVICE AND FILED A COMPLAINT ABOUT THE VEHICLE. THEY ARE SENDING IT TO THE LEGAL DEPARTMENT. THE ESTIMATED DAMAGE TO MY CAR WAS AROUND $5,550 AND THE CAR IS CURRENTLY AT THE AUTOBODY SHOP FOR REPAIR.

I HAVE A NEW 2010 LEXUS RX 350 KEEP STALLING WHILE I WAS WAITING FOR TRAFFIC LIGHT, PROBLEM STATED SOON AFTER I STARTED DRIVING , WHILE MILEAGE WAS AROUND 1500, WHEN THE CAR STALLED ABS (ANTI BRAKE SYSTEM) SIGN SHOWED UP. I TOOK THE CARS SEVERAL TIMES BACK TO LEXUS, THEY USED THEIR COMPUTER TO CHECK COMPUTER RECORDS OF MY CARS AND CLAIMED NOTHING WRONG WITH THE CAR, UNTIL THE THIRD TIME I WENT BACK , THE BRAKE MALFUNCTION WARNING SIGN SHOWED UP WHILE LEXUS'S TECHNICIAN WAS INSIDE THE CAR WITH ME, THEN THEY KEPT THE CAR 10 DAYS AND REPAIRED THE PROBLEM, BUT STILL CLAIMED NOTHING ELSE IS WRONG WITH THE CAR, CANNOT EXPLAIN WHY THE CAR STALLED, THEY CLAIMED COMPUTER OF MY CAR DIDN'T RECORD ANY STALLED HISTORY THEREFORE NO PROOF CAR STALLING PROBLEM. I TOLD THEM THE COMPUTER OF MY CAR IS SO DEFECT THAT THEY DIDN'T FIND BRAKE MALFUNCTION PROBLEM UNTIL THE SIGN SHOWED UP IN DASHBOARD, WHY ARE THEY STILL RELY ON THE COMPUTER? THEY KEPT THE CAR FOR 10 DAYS TO REPAIR A BRAKE, HOW COME IT TAKES 10 DAYS? I BELIEVE THEY FOUND OUT THAT THE CAR HAS MORE THAN BRAKE PROBLEMS, AND THEY KNOW ALL THE LEXUS CAR HAS POTENTIAL PENDING PROBLEM, EITHER ELECTRONICALLY OR COMPUTER THAT CONTROL THE ELECTRONIC , IMAGINE IF MY CAR STALLED WHILE I WAS DRIVING ON THE HIGH WAY, FOR THE SAFETY OF ALL THE CARS ON THE STREET, YOUR DIVISION SHOULD LOOK INTO THE PROBLEM OF NOT ONLY TOYOTA BUT ALSO LEXUS AND OTHER CARS MADE BY TOYOTA MOTOR INC. *TR

LEXUS 2010 RX 350 CRUISE CONTROL TRAVELING AT 75 MPH IN ARIZONA HAD TO SLOW DOWN TO ABOUT 55 MPH AND WHEN THE CRUISE CONTROL WAS RESUMED THE VEHICLE ROARED AHEAD. THE ACCELERATION WAS EXTREME (PUSHED US BACK IN OUR SEATS) AND STOPPED AFTER CRUISE CONTROL WAS TURNED OFF. *TR