2009 LEXUS RX Complaints

I AM WRITING TO ADDRESS FAULTY COOPER EVOLUTION TOUR 100V TIRES - TREAD SEPARATION IN 3 YEARS AND 5,102 MILES. ATTACHED ARE 2 DOCUMENTS THAT WILL INDICATE THE FOLLOWING: 12/05/2018 4 COOPER EVOLUTION TOUR 100V TIRES PURCHASED AT TIRE KINGDOM POMPANO BEACH FLORIDA $ 501.89 @ 81,140 MILES. 11/26/2021 4 MICHELIN PRIMACY MXM4 TIRES PURCHASED AT J M LEXUS MARGATE FLORIDA $1,035.92 @ 86,242 MILES. WE TRAVELED TO VENICE, FLORIDA ON 11/15/2021 AND RETURNED 11/19/2021. ON OUR RETURN TRIP THE CAR (2009 LEXUS RX350) BEGAN TO SHAKE AND VIBRATE VIOLENTLY! WE WERE SCARED AND CONCERNED FOR OUR SAFETY ! WE IMMEDIATELY BROUGHT OUR CAR TO J M LEXUS TO CORRECT THIS DANGEROUS SITUATION! THEY INDICATED TIRE TREAD SEPARATION HAD OCCURED, AND ALL 4 TIRES NEEDED TO BE REPLACED. INCIDENTALLY, I OWN 2 OTHER LEXUS RX350'S IN CONNECTICUT, AND I HAVE COOPER TIRES ON BOTH. NO PROBLEMS WITH THE 8 CONNECTICUT COOPER TIRES. IN SEARCHING YOUR WEB-SITE I NOTICE NHTSA RECALL No. – 19T-024 FOR COOPER EVOLUTION TIRES. THIS MAY BE APPLICABLE AND PROVIDE NHTSA SUPPORT FOR MY CLAIM OF FAULTY TIRES. IN RESPONSE TO THE ABOVE NHTSA GENERAL GUIDELINE BULLET POINT QUESTIONS: THE TIRES FAILED AND HAVE BEEN DISPOSED OF BY JM LEXUS. WE THOUGHT THE CAR WAS GOING TO CRASH IT WAS SHAKING SO VIOLENTLY! JM LEXUS DEALER DETERMINED THE CAUSE AS FAULTY TIRES. ONLY JM LEXUS EXAMINED THESE TIRES. NO WARNING LAMPS OR ALARMS. THIS PROBLEM FIRST APPEARED ON 11/19/2021 ON OUR RETURN TRIP (210 MILES) FROM VENICE FLORIDA TO POMPANO BEACH FLORIDA. TIRE SIZE 235 /55 R18 100V COOPER EVOLUTION TOUR. P.S. FROM THE VERY FIRST DAY THAT I BOUGHT THESE TIRES 12/05/18 I WAS SUSPECT OF THEM BECAUSE ALL 4 HAD AN EXCESS OF MATERIAL ON THE EDGE OF THE TIRES THAT WAS NEVER TRIMMED OFF PROPERLY ! I THESE MADE ME WONDER IF THEY WERE DEFECTIVE IN SOME MANNER ?

I have had my 2009 RX350 serviced regularly at Lexus of Maplewood. When I had it routinely serviced earlier this week, the service representative told me that I need to replace the oil cooler hoses with updated pipes and gaskets to prevent an oil hose failure that could cause major engine damage. The cost of this repair will be $595.90. In researching this problem online, it appears that this risk was identified early in the life of this generation of vehicle and the hose was replaced with another rubber hose. Now, the service rep is recommending replacement of the hose again, this time with a metal pipe. There are multiple reports online of 2009 RX350 owners who have experienced the leaks and loss of oil, oftentimes resulting in major engine repair. My vehicle only has 111,000 miles on it. I reported the problem to Lexus, but they claim the vehicle is beyond any extended warranty. A major spontaneous oil leak and subsequent engine freeze up while driving on the freeway could be catastrophic.

The contact owns a 2009 Lexus RX350. The contact stated that a crack had formed on the dashboard extending horizontally from the driver’s side instrument panel to the passenger’s side air bag housing. The contact also stated that the dashboard was sticky and appeared to be melting. The contact notified the dealer of the failure and was insured that the dashboard would not affect any safety features in the vehicle. The manufacturer had also been notified of the failure and was informed that an extended warranty had been placed on the vehicle however, the warranty had expired. The vehicle was not repaired. The failure mileage was approximately 90,000. The contact mentioned concerns about whether or not the airbags would deploy on their own without an accident because of the crack.

The dashboard of our 2009 Lexus RX350 has developed multiple severe cracks horizontally and vertically. The dashboard has also become very hard. The cracks are deep and appear to extend the full depth of the dash down to the underlayment. We are concerned that, in the event of an accident, the dashboard will shatter, and shards will effectively become missiles, cutting through whatever or whoever they contact. In 2015 we received a Warranty Enhancement Notification from Lexus concerning a 'cosmetic' problem involving 'cracked and/or sticky/melting dashboards'. Lexus offered to replace the dashboard free of charge, but only through May 31, 2017. We did not experience our problem until late 2020 when we started parking the Lexus outdoors. Lexus now says that this is still a cosmetic problem and has offered to cover half of the dashboard replacement. We do not understand why Lexus was willing to pay the full cost of replacing a 'cosmetic' problem but now offers only 50% for a safety problem.

MECHANIC/CAR INSPECTOR FOUND LEAKAGE OF POWER STEERING AND RACK AND PINION FAULTY, NEEDING REPLACEMENT RACK AND PINION ASSEMBLY WHEN I TOOK CAR FOR MARYLAND INSPECTION. IT FAILED. CAR PURCHASED AT DULLES MOTORCARS/ KIA SUBARU IN LEESBURG, VIRGINIA WITH 56,000 MILES. COST OF REPAIR IS $1800.00. DEALER SAID THERE WAS NOTHING WRONG WITH THE CAR, HOWEVER FAILED INSPECTION. CAR WAS BOUGHT ON $/1/2021 AND INSPECTION ON 4/2/2021.

MY DASH IS CRACKED AND FALLING APART. I WAS TOLD THERE WAS A RECALL ON THEM BUT I NEVER RECEIVED IT. WHEN I ASKED THE DEALERSHIP ABOUT IT, THEY TOLD ME THAT IT WAS PAST THE ALLOTTED TIME FRAME TO GET IT FIXED OR REPLACED. I PARK IN THE GARAGE AT HOME AND AT WORK.

WHILE DRIVING, MY DASH LIGHTS WILL COME ON FOR NO REASON. ABS, BRAKE, VSC OFF, TIRE PRESSURE AND THE CAR STABILITY. WHEN TAKEN TO A LOCAL OREALLY STORE, NO CODES WERE DETECTED. ONCE I TURNED OFF THE CAR AT HOME AND RESTARTED, THE LIGHTS TURN OFF. THIS HAS HAPPENED TWICE WHILE DRIVING ON THE HIGHWAY.

THE DASH ABOVE THE PASSENGER AIR BAG STARTED CRACKING AND A THICK, STICKY SUBSTANCE CONTINUES TO SEEP OUT. THE VEHICLE IS KEPT IN A GARAGE AND THE ONLY PLACE THE DASH IS CRACKING IS DIRECTLY ABOVE THE AIRBAG.

RUBBER OIL COOLER LINE DEVELOPED A LEAK CAUSING LOSS OF MOST ENGINE OIL WITHIN A DAY. THIS IS A KNOWN DEFECT TO LEXUS WHO REPLACES THIS PART WITH A METAL PART. HOWEVER, LEXUS HAS GOTTEN AWAY WITH A LIMITED TIME EXTENDED WARRANTY WHEN THEY SHOULD BE REQUIRED TO RECALL ALL VEHICLES AND FIX THIS KNOWN DEFECT. TO FURTHER HARM THE CONSUMER, THEIR REPAIR BOOK TIME IS FIVE HOURS WHEN THE ACTUAL REPAIR TIME IS CLOSER TO ONE HOUR FOR ONE MECHANIC! MY REPAIR COSTS WERE CLOSE TO $1,000!!! LEXUS SHOULD BE REQUIRED TO RECALL ALL AFFECTED VEHICLES AND FIX THIS PART AT NO COST TO THE CONSUMER.

THE OIL COOLER LINE IS MADE FROM RUBBER AND FAILED. THIS FAILURE LED TO THE LOSS OF ALL ENGINE OIL AND CAN CAUSE CATASTROPHIC ENGINE DAMAGE. THIS HAPPENED WHILE CAR WAS IN MOTION ON A CITY STREET.