2007 LEXUS RX Complaints

BRAKE FADE DURING SLOW AND STEADY APPLICATION ON LEXUS 400H 2007 DEALER HAS NOT RESPONDED WELL TO THIS COMPLAINT THIS IS AN ONGOING PROBLEM. *TR

THIS RELATES TO POSSIBLE PROBLEMS WITH LEXUS CARS. I DON'T KNOW IF THIS INFORMATION IS USEFUL OR NOT. I TOOK POSSESSION SEPTEMBER 2008 OF A BRAND NEW 2007 LEXUS 400H. I DROVE THE SUV APPROXIMATELY 5 MILES WHEN ALL OF THE DASHBOARD WARNING LIGHTS CAME ON AND THE ENGINE STOPPED. I COASTED TO THE BERN. I WAS ABLE TO RESTART THE ENGINE BUT THE HYBRID SYSTEM FAILURE ALERT WAS ON. THE DEALER HAD THE CAR TESTED BY THEIR HYBRID SPECIALIST. THE DIAGNOSTIC COMPUTER APPARENTLY REGISTERED NOTHING WRONG. THE HYBRID TECHNICIAN TOOK THE CAR FOR A TEST DRIVE WITH THE DIAGNOSTIC COMPUTER ON BOARD. THE SAME PROBLEM OCCURRED. THE DIAGNOSTIC COMPUTER DID NOT REGISTER ANY MALFUNCTION. THE GENERAL MANAGER OF METRO LEXUS IN CLEVELAND SPOKE WITH LEXUS USA. THE TOOK THE SUV BACK AND EXCHANGED IT FOR A NEW 2008 RX 400H. THERE WERE NO PROBLEMS WITH THAT CAR. *TR

TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT STATED THAT THE DRIVER'S SIDE SEAT WAS BROKEN AND WOULD ROCK BACK AND FORTH WHILE DRIVING. THE DEALER INSPECTED THE VEHICLE AND ADVISED THE FAILURE WAS NOT A SAFETY CONCERN. HE STATED THE LOWER SEAT FRAME HAD BROKEN AND THE ENTIRE SEAT WOULD NEED TO BE REPLACED. THERE WERE NO RECALLS FOR THE FAILURE. THE MANUFACTURER WAS CONTACTED AND ADVISED THERE WAS ONLY A TECHNICAL SERVICE BULLETIN AVAILABLE FOR THE SEAT FAILURE AND THEY WOULD TAKE NO LIABILITY. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 130,000.

RANDOM ACCELERATION! MY RX 350 LEXUS WAS RETURNED TO THE DEALER FOR REPAIR LESS THAN A MONTH AFTER I PURCHASED IT FOR RANDOM ACCELERATION. I EXPLAINED THAT ALTHOUGH I AM NOT ACCELERATING MY VEHICLE ACCELERATES RAPIDLY AND LUNGES FORWARD. I HAVE TO TAKE MY FOOT OF THE GAS IMMEDIATELY AND APPLY THE BRAKE. SOMETIMES IT HAPPENS 3/4 TIMES A DAY AND SOMETIMES NOT FOR A WEEK, THUS THE TERM RANDOM. I HAVE BROUGHT IT IN TO PARK PLACE LEXUS AND CALLED NUMEROUS TIMES. THEY DRIVE IT A FEW MILES AND TELL ME NOTHING IS WRONG. I EVEN PLEADED WITH THE OWNER OF PARK PLACE, CHRIS BRUNNER TO KEEP MY CAR AND DRIVE IT UNTIL HE EXPERIENCED THE RANDOM ACCELERATION, HE REFUSED AND TOLD ME TO CALL LEXUS HEADQUARTERS. I DID CALL AND WAS ON HOLD FOR 38 MINUTES. LAUREN SHIELDS OF LEXUS ALSO TOLD ME NOTHING COULD BE DONE. I THINK MR. AL SMITH, THE VP OF CUSTOMER SATISFACTION SHOULD MONITOR HOW GOOD CUSTOMERS AND REPEAT BUYERS WITH SERIOUS VEHICLE PROBLEMS ARE HANDLED. I AM NOW AT 52,000 MILES AND PAST WARRANTY, (I THINK THIS WAS THEIR PLAN- TO DANCE AROUND THE PROBLEM UNTIL MY WARRANTY RAN OUT) I WORRY IF I WILL BE ABLE TO STOP MY VEHICLE THE NEXT TIME THIS HAPPENS. THE RANDOM ACCELERATION STARTED IMMEDIATELY AFTER PURCHASE AND IT WAS PRIOR TO ANY RECALLS, ANY TV NEWS CASTS OR NEWSPAPER ARTICLES. WE HAVE 2 HIGHLANDERS, AND THIS IS MY 4TH LEXUS, WE ARE GOOD CUSTOMERS AND NOTHING HAS BEEN DONE. I THINK THE RANDOM ACCELERATION IS A PROBLEM FOR MANY MORE VEHICLES THAN THEY HAVE RECALLED! *TR

RE: 2007 LEXUS RX350. RESPONSE TIME FROM GAS PEDAL ACTION TO CAR RESPONDING IS SLOW (ABOUT 2-3 SEC.) I NEVER KNOW WHEN THE CAR IS GOING TO START/STOP MOVING. THE START DELAY IS CONSTANT. ACCELERATION REDUCTION IS ALSO 2-3 SEC. AND INFREQUENT. THE MOST RECENT PROLONGED ACCELERATION EVENT IS DOCUMENTED IN YOUR APPROXIMATE INCIDENT DATE SPACES. IF I NEED TO TRY TO GET OUT OF ANOTHER DRIVERS PATH AND STEP ON THE GAS IN ORDER TO "MOVE", THE REAR END SQUEALS AND CONTROL IS SACRIFICED. TWO DIFFERENT LEXUS DEALERS HAVE SEEMED UNCONCERNED AND HAVE NOT EVEN DOCUMENTED MY COMPLAINTS. *TR

TL*THE CONTACT OWNS A 2007 LEXUS RX400H. WHENEVER THE CONTACT PRESSED THE BRAKE PEDAL SHE NOTICED THAT THE VEHICLE WOULD SLIGHTLY SURGE FORWARD FOR A SHORT PERIOD. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHO STATED THAT THE VEHICLE WAS PERFORMING NORMALLY. THERE WERE NO PRIOR WARNINGS AND THE CURRENT AND FAILURE MILEAGES WERE 17000. UPDATED 4/13/10 *CN UPDATED 05/10/10*JB

TL*THE CONTACT OWNS A 2007 LEXUS RX400H. WHILE DRIVING 10 MPH ON A SNOW COVERED ROAD HE LOST CONTROL OF THE VEHICLE AND HIT A GUARD RAIL. HE ATTEMPTED TO DRIVE THE VEHICLE AND NOTICED THAT THE POWER STEERING MALFUNCTIONED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP AND THE DAMAGE TO THE BUMPER WAS REPAIRED. THE POWER STEERING WAS NOT REPAIRED. LEXUS WAS CONTACTED AND ADVISED THE CONTACT TO FILE A REPORT SO THAT THEY COULD DIAGNOSE THE FAILURE WHICH WOULD TAKE 4 TO 6 WEEKS. THE FAILURE AND CURRENT MILEAGES WERE 50,000. UPDATED 04/01/10 *BF THE CONSUMER WAS TOLD A POWER CONVERTER FAILED IN THE POWER STEERING. UPDATED 05/05/10.

UNEXPECTED ACCELERATION IT HAS HAPPENED WITH TWO DIFFERENT DRIVERS. ONCE WHEN IN "PARK" AND ONCE WHILE ON THE HIGHWAY. NO DAMAGE OR INJURIES OCCURRED. *TR

TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT WAS DRIVING APPROXIMATELY BETWEEN 20-30 MPH ON NORMAL ROAD CONDITIONS; APPROACHING A TRAFFIC STOP SIGNAL. THERE WAS PRESSURE APPLIED TO THE BRAKE PEDAL. SUDDENLY, THE VEHICLE BEGAN TO LUNGE FORWARD AND UNINTENDED ACCELERATION OCCURRED. THE VEHICLE FAILED TO SLOW DOWN. THE DRIVER PLACED THE GEAR SHIFTER INTO "NEUTRAL" POSITION. THE VEHICLE CAME TO A COMPLETE STOP. THE VEHICLE WAS ABLE TO RESUME NORMAL OPERATION. THE VEHICLE WAS NOT INSPECTED BY A MECHANIC. THE MANUFACTURERER WAS NOTIFIED OF THE MALFUNCTIONS. THE FAILURE MILEAGE WAS 35,000. THE VIN WAS UNAVAILABLE.

I WAS APPROACHING A STOP SIGN AT ABOUT 10 MILES PER HOUR AND STEPPED ON THE BRAKE PEDAL TO STOP. THE CAR BRAKED NORMALLY AT FIRST, THEN THE CAR EITHER FREE-WHEELED OR LURCHED FORWARD FOR ABOUT HALF A SECOND, BUT AS I CONTINUED TO PRESS ON THE BRAKE THE CAR CAME TO A STOP BUT A LITTLE FURTHER THAN I WANTED. I HAVE NOTICED THIS ABOUT 10 TIMES IN THE LAST 6 MONTHS BUT HAVE NOT HAD ANY ACCIDENTS. I FINALLY CONTACTED MY DEALER ABOUT THE PROBLEM AND HE SAID THAT THIS WAS NORMAL OPERATION OF THE BRAKES ON THIS MODEL. HE SAID THAT WHAT I WAS SENSING WAS THE INTERVAL WHEN THE CAR SWITCHES BETWEEN REGENERATIVE BRAKES AND HYDRAULIC BRAKES. HE SAID THAT THERE IS AN ORDER TO FIX THE HS 2010 MODELS SO THAT THE INTERVAL IS MINIMIZED OR ELIMINATED BUT NONE FOR MY MODEL CAR. *TR