2005 LEXUS RX Complaints

LEXUS HAD A RECALL TO REPAIR CRACKS RAPIDLY DEVELOPING IN THE DASHBOARD. WHEN THE RECALL CAME OUT I WAS IN THE HOSPITAL HAVING CANCER SURGERY. THE DATE FOR THE RECALL HAD JUST PASSED. I CALLED LEXUS AND WAS TOLD TO BRING THE CAR TO9 THE DEALER. THE DEALER FOUND THE PROBLEM AND WROTE OF AN ESTIMATE TO SUMMIT FROM HEADQUARTERS FOR COVERAGE. HEADQUARTERS GOT BACK TO ME AND SAID I WAS TOO LATE TO HAVE IT FIXED UNDER THE RECALL. THIS WAS AFTER THE DEALER SAID THEY WOULD. I WROTE TO THE CEO OF LEXUS USA AND NEVER EVEN GOT THE COURTESY OF A REPLY. NOW THE DASHBOARD IS CRACKING WORSE.

VEHICLE IS EQUIPPED WITH TWO-PIECE STYLE LUG NUTS CONSISTING OF A PHYSICAL LUG NUT AND A DECORATIVE CAP. LUG NUTS ARE 21MM IN SIZE. OVER TIME, ESPECIALLY IN HUMID CLIMATES OR WHERE ROAD SALT IS USED, LUG NUTS SWELL BETWEEN DECORATIVE CAP AND PHYSICAL LUG NUT DUE TO CORROSION. SWELLING CAN CAUSE 21MM TOOLS INCLUDING VEHICLE LUG WRENCH TO NOT FIT ON LUG NUT. THIS IS A SAFETY CONCERN BECAUSE HAVING A FLAT TIRE WITH THIS ISSUE CAN LEAD TO BEING UNABLE TO REMOVE LUG NUTS FROM VEHICLE

TL* THE CONTACT OWNS A 2005 LEXUS RX330. THE CONTACT STATED THAT THE BRAKE SYSTEM FAILED AND THE BRAKE WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO STATED THAT THE STEERING WHEEL MADE A LOUD NOISE WHILE BEING TURNED. THE VEHICLE WAS TAKEN TO LEXUS OF ANNAPOLIS (121 FERGUSON ROAD, ANNAPOLIS, MD 21409, (410)-266-3333) WHERE IT WAS DIAGNOSED THAT THE BRAKE MASTER CYLINDER FAILED AND CAUSED THE BRAKE FLUID TO LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 130,100.

MY COMPLAINT IS NOT ABOUT THE AIRBAG BUT RATHER ABOUT THE DASHBOARD PROTECTING THE AIRBAG! LEXUS IS AWARE OF CRACKING DASHBOARDS IN THE RX SINCE THEY ISSUED AN EXTENDED WARRANTY TO REPLACE THESE DASHBOARDS THAT EXPIRED 05/31/2017! MY DASHBOARD DID NOT START CRACKING UNTIL APRIL 2018 AND HAS NOW STARTED CRACKING IN 5 DIFFERENT LOCATIONS IN JUST THE LAST MONTH, THREE OF WHICH ARE IN PROXIMITY TO THE PASSENGER AIRBAG. WHEN I TOOK THE CAR TO MY MECHANIC FOR AN ESTIMATE TO REPLACE THE AIRBAG HE MENTIONED THE SAFETY ISSUE WITH THE DASHBOARD DEVELOPING CRACKS IN THE AREA THAT PROTECTS THE AIRBAG. HE SAID IT WAS A SAFETY ISSUE AND RECOMMENDED THAT I CONTACT NHTSA WITH A COMPLAINT ABOUT THIS POTENTIAL SAFETY ISSUE. I PURCHASED THIS 2005 MODEL IN DEC 2004 AND IT HAS BEEN GARAGE KEPT THE WHOLE TIME SO THESE CRACKS ARE AGE RELATED NOT WEATHER RELATED.

ONE CAN SHIFT THE VEHICLE INTO DIFFERENT GEARS, I.E. REVERSE, NEUTRAL, DRIVE, WITHOUT STARTING THE VEHICLE ITSELF. ONE CAN TURN OFF THE VEHICLE WHILE THE VEHICLE IS IN GEAR, I.E. REVERSE, NEUTRAL, DRIVE. HAS HAPPENED SEVERAL TIMES BEFORE THE LISTED DATE.

SUNROOF SHATTERED FOR NO REASON WHILE DRIVING ON CALIFORNIA HWY 580 NEAR BERKELEY, I HEARD A LOUD NOISE, COMBINATION THUD CRACKING SOUND, THINKING THAT THE CAR HAD BEEN STRUCK, EXCEPT THE CAR WAS NOT HIT OR UNDER AN OVERPASS; THE SUNROOF HAD SPONTANEOUSLY SHATTERED AND BROKE INTO PIECES. LUCKILY THE COVER WAS CLOSED AND THE GLASS DID NOT FALL ON US. IT WAS BOTH SCARY AND A SHOCK THAT THIS HAPPENED. THE GLASS IS DEFECTIVE. I WAS DRIVING ON THE HWY IN CLEAR CONDITIONS, NEAR BERKELEY CALIFORNIA ON 580, NO OVER PASS ABOVE THE CAR, NO OTHER CARS PASSING OR IN FRONT WHEN THE GLASS BROKE,NO TURNING INVOLVED. I HAVE TAKEN THE CAR TO MY LOCAL LEXUS DEALER, THEY SAID THAT THEY WOULD GET BACK TO ME IN A DAY OR TWO TO LET ME KNOW IF THEY WILL TAKE CARE OF THE DEFECT OR NOT.

COMPLAINT TO [XXX] AT LEXUS OF PALM BEACH WAS A CRUMBLING DASHBOARD THAT IS ACCUMULATING AN UNIDENTIFIED WHITE POWDER AROUND THE BROKEN EDGES. CASE #[XXX] AT LEXUS, I SPOKE WITH [XXX] , CASE MANAGER WHO TOLD ME LEXUS WILL NOT INVESTIGATE THIS BECAUSE THE DASH REPLACEMENT WAS A WARRANTY ENHANCEMENT AND NOT A SAFETY ISSUE. IT IS MY IMPRESSION THAT AN UNKNOWN SUBSTANCE, POSSIBLY A SUBLIMATING AIRBAG CHEMICAL, IS EXUDING INTO THE PASSENGER COMPARTMENT IS INDEED A SAFETY ISSUE. I DO NOT KNOW IF THIS MATERIAL IS EITHER TOXIC OR FLAMMABLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TAKATA RECALL, I CALLED ABOUT THE RECALL FOR THE ENGINE COOLING AND THE BRAKES HYDRULIC AND THEY SAY MY CAR IS NOT IN THE RECALL BUT I AM HAVING PROBLEM WITH MY COOLING

THE KEY BROKE INTO THE IGNITION, DEALER REFUSED TO ASSIST WITH REPAIR OT NEW KEY EVEN THOUGH I HADN'T HAD IT VERY LONG. THE STERING WHEEL LOCKS., THE TIRES SHAKE, CORDS ALL FALLING FROM UNDER THE CAR, THE ELECTRICAL GOES IN AND OUT INCLUDING WINDOWS AND HEAT. MY SEAT BELTS LOCK ON ME . THIS CAR IS A MESS AND I HAVE TWO CHILDREN 11,5 AND A SENIOR FATHER THAT HAS ALZEIMERS THAT HAVE TO BE TRANSPORTED IN THIS LEMON FAILY. THE DEALERS WONMT HELP THEY MAKE PAYMENT AND REAPIR PROMISES AND NEVER KEEP THEM, I HAD BEEN EXPERIENCING HARDSHIPS AND THEY USED IT AGAINST ME TO JUSTIFY NOT REPAIRING THE CAR. YET THESE ISSUES HAVE BEEN EXISITENT SINCE DAY 1. 11/15/2016

THE CAR HAS VARIOUS ISSUES, ALL OF MY LIGHTS ARE ON THE CAR AND HAVE BEEN SINCE IVE PURCHED THE CAR. ITS SHUT OFF AS IVE BEEN DRIVING SEVERAL TIMES, IT WONT REACH ITS SPEED LIMIT FROM ACCELERATOR, IT KNOCK AND MAKES SOUNDS AND HAD AN ODOR COMING THROUGH VENTS. THE COMPANY ISN'T CONSISTENT WITH REPAIR AND PAYMENT PROMISES AND IS TRYING TO REPO FOR RESALE.