2016 LEXUS RX Complaints

THE VEHICLE WAS STALLING AND SPUTTERING AFTER DRIVING LESS THAN 0.1 MILE ON A CITY STREET. AFTER CONTACTING THE LEXUS DEALERSHIP REGARDING THE ISSUE, WE HAD THE VEHICLE TOWED INTO THE LEXUS DEALERSHIP. AFTER RUNNING A DIAGNOSTIC CHECK, THEY DETERMINED THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE HAS 51,701 MILES ON IT. THE TOWING CHARGE WAS $101, AND THE REPAIRS WERE $808.96. APPROXIMATELY A MONTH LATER, I SAW THAT TOYOTA AND LEXUS WERE RECALLING VARIOUS MODELS AND YEARS WITH A SIMILAR ISSUE THAT WE EXPERIENCED. ALTHOUGH THE 2016 RX350 IS NOT CURRENTLY INCLUDED, I CONTACTED LEXUS BECAUSE THE COINCIDENCE WAS TOO MUCH TO IGNORE. LEXUS ADVISED THAT OUR VEHICLE IS NOT CURRENTLY INCLUDED IN RECALL NHTSA 20V012000.

I REPORTED THE SPEEDOMETER ISSUE TO LEXUS CHANTILLY, VA WHEN I DROVE ON HIGHWAY FROM VA TO IN, THE LEXUS SPEEDOMETER SHOWS 83, AND MY WAZE SHOWS 75. ITS 8 MPH DIFFERENCE. I ALSO HAVE NOTICED OF THE MPH DIFFERENCE BETWEEN 6 TO 8 MPH. LEXUS SAID, I REQUIRED TO PAY FOR THE REPAIR, WHEN THIS SPEEDOMETER IS DEFECTED BY LEXUS DESIGN. IT HAS DO NOTHING WITH PERSONAL WEAR, ETC. I DROVE OTHER HONDA PILOT, AND THE SPEEDOMETER SHOWED CORRECTLY AGAINST THE TRAFFIC PATTERN, AND WAZE APP, BUT THE 2016 LEXUS DOESNT SHOW THE CORRECT BASED ON TRAFFIC FLOW, AND WAZE APP. THE TRAVEL FROM LEESBURG, VA TO INDIAOPOLIS, IN SHOULD BE 547, BUT ENDED AT 601 MILES. IM OK IF ITS JUST FEW MILES DIFFERENCES, BUT 50 MILES PER EVERY 500 MILES IS HUGE, 5% ERROR. I THINK ITS BECAUSE OF SPEEDOMETER AND IMPACT ERROR ACTUAL MILES. I WENT TO LEXUS CHANTILLY, VA TO PERFORM RECALL FOR OTHER THING, DOOR HANDLE, BUT THEY SAID, WONT LOOK AT SPEEDOMETER ISSUE, UNLESS I PAY FOR IT. THEN I CALLED LEXUS CORPORATION TO OPEN THE CASE, AND THE LEXUS CASE MANAGER WONT HONOR OR FIX MY ISSUE. THIS IS SERIOUS SAFETY ISSUE, AND SHOULD BE COVERED BY LEXUS DUE TO THEIR DEFECTIVE ISSUE. I HAVE 4 PHOTOS TO ATTACH.. CAN YOU ASSIST ME TO CONTACT LEXUS TO FIX BASED ON PHOTOS. THANK YOU... I CAN BE REACHED VIA [XXX] - [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

THIS IS THE SAME VEHICLE AS IN COMPLAINT 11342600. ONE WEEK AFTER HAVING TWO TRANSMISSION COOLER LINES AND THE TRANSMISSION OIL COOLER REPLACED DUE THE ISSUES OUTLINED IN THE PREVIOUS COMPLAINT A THIRD, DIFFERENT TRANSMISSION COOLER LINE FAILED RESULTING IN TRANSMISSION FLUID BEING LEAKED ONTO THE MOTOR, TRANSMISSION, EXHAUST, DRIVERS SIDE TIRE, WHEEL AND BRAKE ASSEMBLY. CAR WAS RETURNED TO ESKRIDGE LEXUS IN OKLAHOMA CITY FOR REPAIR. THE DEALER SAID THAT THEY FOUND A THIRD SPLIT TRANSMISSION COOLER LINE IN AN AREA ABOVE THAT INVOLVED IN THE PREVIOUS REPAIR. THE SPLIT WAS NEAR THE END OF THE LINE AND THE MECHANIC SIMPLY CUT OFF THE SPLIT END AND REATTACHED THE LINE WITHOUT REPLACING THE LINE. THE DEALERSHIP MECHANIC SWORE THAT THIS LINE FAILURE WAS UNRELATED TO THE WORK THAT THEY HAD PREVIOUSLY DONE ON THE VEHICLE THE WEEK BEFORE. AFTER RECEIVING THE VEHICLE BACK FROM THE DEALERSHIP MECHANIC, THE VEHICLE HAD REDUCED BRAKING PERFORMANCE AND WAS MAKING A SIGNIFICANT AMOUNT OF NOISE FROM THE DRIVERS SIDE FRONT WHEEL (AFFECTED AREA). THE OWNERS HAD THE DRIVER'S SIDE FRONT WHEEL BRAKE ASSEMBLY DISMANTLED AND CLEANED BY A DIFFERENT MECHANIC. THE MECHANIC FOUND THE BRAKE PADS TO COATED IN TRANSMISSION OIL AND THE FACE OF THE PADS WERE GLAZED. THE MECHANIC CLEANED EVERYTHING, GROUND THE GLAZE OFF THE FACE OF PADS AND REASSEMBLED THE BRAKE SYSTEM WITH APPROPRIATE LUBRICATION. THE BRAKES PERFORMED NORMALLY FOR ABOUT A WEEK BUT ARE NO MAKING NOISE AND EXHIBITING REDUCED PERFORMANCE. LIKELY, DUE TO THE PAD BEING COMPLETELY SATURATED WITH TRANSMISSION FLUID. THE OWNERS ANTICIPATE HAVING TO HAVE THE BRAKE PADS REPLACED SOON. THIS THE THIRD AUTOMATIC TRANSMISSION LINE TO FAIL IN THIS 4 YEAR OLD VEHICLE WITH 56000 MILES ON IT. THIS TYPE OF FAILURE IS A FIRE HAZARD AND RESULTED IN BRAKE SYSTEM DYSFUNCTION.

TRANSMISSION COOLER AND LINES ARE ABOVE A SKID PLATE/SHIELD THAT RETAINS ROAD GRAVEL. THE RETAINED ROAD GRAVEL RUBBED ON THE TRANSMISSION COOLER AND RUBBER HOSES LEADING TO A SIGNIFICANT LEAK OF TRANSMISSION FLUID RIGHT ABOVE THE DRIVER'S SIDE TIRE. THE ENGINE, TRANSMISSION, EXHAUST SYSTEM AND WHOLE UNDERCARRIAGE OF THE SUV WAS COVERED IN TRANSMISSION FLUID. WE WERE FORTUNATE THAT THE VEHICLE DID NOT START ON FIRE. IN ADDITION, THE DRIVER'S SIDE TIRE, WHEEL AND BRAKES WERE ALSO COVERED IN TRANSMISSION FLUID. WE WERE FORTUNATE THAT THE VEHICLE DID NOT EXPERIENCE A BRAKE FAILURE. THE VEHICLE HAD JUST HAD THE OIL CHANGED A FEW DAYS PRIOR AND OUR INITIAL THOUGHTS WERE THAT THE OIL WE WERE SEEING WAS RESIDUAL FROM THE OIL CHANGE. WE CONTINUED TO DRIVE THE CAR FOR 2-3 DAYS UNTIL IT WAS CLEAR THAT SOMETHING MAJOR WAS WRONG. WE TOOK IT TO ESKRIDGE LEXUS IN OKLAHOMA CITY WHO DIAGNOSED THE PROBLEM. THEY SAID THAT IT WAS NOT AN UNCOMMON ISSUE WITH THIS VEHICLE BUT IT WAS NOT COVERED BY OUR VEHICLE POWER TRAIN WARRANTY, RECALL OR LEXUS SERVICE BULLETIN. THE CHARGED $1386 TO REPLACE THE TRANSMISSION COOLER AND THE TWO RUBBER LINES. I ASKED WHAT THEY DID TO KEEP IT FROM HAPPENING AGAIN. THE SERVICE MANAGER STATED THAT LEXUS HAD RE-ENGINEERED THE REPLACEMENT PARTS TO BE METAL WHERE THEY MAY COME IN CONTACT WITH RETAINED ROAD GRAVEL. THE AGREED THAT IT WAS A DESIGN FLAW BUT THAT IT STILL WASN'T COVERED. THE REPLACEMENT PARTS BEGAN LEAKING IN LESS THAN 7 DAYS FOLLOWING THE REPAIR. THE CAR IS A PAMPERED 2016 LEXUS RX450H MIDSIZE SUV WITH LESS THAN 56,0000 MILES ON IT. THE CAR HAS ONLY BEEN DRIVEN BY MIDDLE AGED PROFESSIONAL FEMALES AND HAS NOT BEEN DRIVEN ON NON BLACK TOP ROADS. I CAN GET ACCESS TO THE REPAIR RECORDS AND PICTURES FROM LEXUS IF NEEDED. WHERE THE TRANSMISSION COOLER IS LOCATED MAKES THIS A SIGNIFICANT FIRE AND BRAKING SAFETY HAZARD.

A BROADSIDE COLLISION CAUSING DAMAGE TO FRONT LEFT OF THE CAR, INJURY TO THE DRIVER WITH FORCE OF THE COLLISION, AIR BAG DIDN'T DEPLOY.

SUNROOF SPONTANEOUSLY EXPLODED. I WAS DRIVING ABOUT 45MPH ON MY WAY TO WORK DURING A RAINSTORM AROUND 6:30AM ON APRIL 23 2020, WHEN I SUDDENLY HEARD A VERY LOUD BANG. I LOOKED UP TO SEE THAT MY SUNROOF HAD BURST AND THERE WERE GLASS FRAGMENTS RAINING ON MY HEAD. I CLOSED THE VISOR TO PREVENT MORE GLASS AND PRECIPITATION FROM FALLING INTO THE VEHICLE, AND PULLED UNDER AN AWNING TO ASSESS THE DAMAGE. THE GLASS HAD BURST OUTWARD (PICTURES ATTACHED), AND THERE WERE NO DENTS OR CHIPS ON THE OUTSIDE OF THE VEHICLE INDICATING THAT IT COULD HAVE BEEN STRUCK BY SOMETHING. OTHER THAN THE SHATTERED GLASS, THERE WAS NO DEBRIS ON THE INSIDE OF THE VEHICLE. ADDITIONALLY, AT THE TIME THE GLASS BURST, MY VEHICLE WAS THE ONLY CAR ON THE ROAD WITHIN SEVERAL HUNDRED METERS, SO THIS COULD NOT HAVE RESULTED FROM ANY SORT OF ROAD DEBRIS KICKED UP BY ANOTHER VEHICLE. I SUFFERED MINOR CUTS TO MY ARMS AND HEAD, BUT DID NOT HAVE ANY MAJOR INJURIES. MY RX350 HAD FEWER THAN 24K MILES ON IT AND WAS 3 YEARS OLD, SO IT SHOULD HAVE BEEN COVERED UNDER BASIC WARRANTY. LEXUS ULTIMATELY DENIED ANY SORT OF MANUFACTURER DEFECT, AND DID NOT HONOR THE WARRANTY. I HAD THE VEHICLE REPAIRED AT A LEXUS DEALERSHIP FOR $1,465.

AUTO BRIGHT HEAD LIGHT SYSTEM DEACTIVATES/REACTIVATES INDISCRIMINATELY, MOST FREQUENTLY A FEW MINUTES AFTER DEPARTING IN THE MORNING (STILL DARK). LACK OF PROPER BRIGHT LIGHT CONTROL WHILE DRIVING AT NIGHT GREATLY REDUCES VISIBILITY MAKING THIS A SAFETY ISSUE. I HAVE PROVIDED VIDEO EVIDENCE TO LEXUS DEALER DEMONSTRATING THE PROBLEM WHO CONSULTED WITH CORPORATE LEXUS; LEXUS CLAIMS THAT THEY FOUND MY VEHICLE TO BE WITHIN LEXUS SPECIFICATIONS AND HAS REFUSED TO FURTHER INVESTIGATE NOR REPAIR. INFORMATION POSTED ON THE INTERNET BY NUMEROUS LEXUS RX-350 OWNERS REPORTED THE SAME PROBLEM - ONE SUGGESTING THAT PROPER CLEANING OF THE CAMERA LENS FIXED THE PROBLEM; I PROVIDED THE EVIDENCE TO LEXUS AND LEXUS REFUSED TO ATTEMPT THIS SOLUTION. FOLLOWING IS LEXUS GUEST EXPERIENCE CENTER RESPONSE; DEAR MR.: THANK YOU FOR CONTACTING THE LEXUS GUEST EXPERIENCE CENTER. THE ENTIRE LEXUS ORGANIZATION IS DEDICATED TO PROVIDING LEXUS CUSTOMERS WITH SUPERIOR SERVICE. IN CIRCUMSTANCES THAT REQUIRE OUR ATTENTION, WE ARE INTERESTED IN ASSISTING IN THE RESOLUTION PROCESS. AS YOU REQUESTED, WE ARE RESPONDING IN WRITING. YOUR 2016 RX 350, VEHICLE IDENTIFICATION NUMBER XX, WAS INSPECTED BY LEXUS OF XX, AND FOUND TO BE WITHIN LEXUS SPECIFICATIONS. WE APOLOGIZE THE VEHICLE HAS NOT MET YOUR EXPECTATIONS. PLEASE BE ASSURED THAT LEXUS HAS DOCUMENTED YOUR DISSATISFACTION FOR PRODUCT IMPROVEMENT CONSIDERATION. SINCERELY, XX CASE MANAGER, EASTERN AREA LEXUS GUEST EXPERIENCE CENTER THIS IS MY THIRD LEXUS AND MAY BE MY LAST!

ACCELERATION FROM STOP IS BUMPY AND SOMETIMES CUTS OUT WHILE TURNING ON A CITY STREET.

I HAVE ALMOST BEEN T-BONED FOUR TIMES IN 2 MONTHS SINCE I BOUGHT THIS VEHICLE DUE TO IT RANDOMLY STALLING BRIEFLY WHILE TURNING. OCCASIONALLY I LOSE POWER WHILE GOING UPHILL, AND I HAVE HAD SEVERAL INSTANCES OF MY VEHICLE 'JUMPING' OR SURGING. IT HAPPENS WHILE I AM DRIVING, BUT THE MAJORITY IF THE TIME I HAVE NOTICED IT, IT HAPPENS WHEN I AM TURNING OR ACCELERATING. I HAVE NOT HAD ANY LIGHTS ON THE DASHBOARD COME ON, BUT I HAVE HAS THIS ISSUE SINCE DAY ONE OF BUYING THE VEHICLE AND WHEN I SAW THE RECALL THAT WAS EXPANDED TODAY ON TOYOTA AND LEXUS VEHICLES FOR A FAULTY FUEL PUMP, I STARTED READING ABOUT IT AND IT SOUNDS LIKE EXACTLY WHAT MY ISSUE IS. THE RECALL COVERS 2017-2019 AND MY CAR IS A 2016, BUT I BELIEVE IT SHOULD BE INCLUDED AS WELL.

WHILE I WAS DRIVING ON THE HIGHWAY AROUND 3:30 PM CST, MY VEHICLE SUNROOF JUST EXPLODED AND THE GLASS SHATTERED. THERE WERE NO VEHICLES IN THE FRONT FOR AT LEAST 150 METERS.I WAS ON MY WAY TO THE AIRPORT. THE WIND NOISE WAS LOUD AND ALSO I HAD BOOKED THE PARKING OUTSIDE (NON-COVERED) SO I HAD TO GO BACK HOME AND TAKE MY WIFE'S CAR. IN THIS PROCESS, I ALMOST MISSED THE FLIGHT. AS PER THE WEATHER REPORT IT WAS GOING TO RAIN THE NEXT 3 DAYS SO I KNEW I COULDN'T PARK THE CAR OUTSIDE WITH THE BROKEN SUNROOF WHICH WOULD CAUSE FURTHER DAMAGE. FORTUNATELY, THE SUNROOF WAS CLOSED SO WHEN THE GLASS SHATTERED IT DIDN'T COME INSIDE AND DIDN'T HURT ME. I AM NOT SURE WHAT WOULD HAVE HAPPENED IF IT WAS OPEN?