2019 LEXUS RX Complaints

The contact owns a 2019 Lexus RX350. The contact stated while parking the vehicle in a parking space, as he disengaged the brake pedal to complete the parking, the vehicle accelerated inadvertently and crashed into the pillar of a building. There were no warning lights illuminated. There were no injuries sustained. The vehicle was towed to a tow lot, then it was towed to an independent mechanic. A police report was filed. The dealer was not made aware of the failure. The manufacturer was made aware of the failure and a case was opened. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 21,000.

Vehicle has been reported before for similar problems. This time, no power, severe stumbling, lurching. Check engine light comes on along with warning indicators that the electrical systems have failed. Lexus notified again and vehicle will be towed to dealership. This car is dangerous and life threatening as we were in traffic with no power. Dealer did not notify us of any problems prior to sale but this car qualifies as a lemon under AZ law. Additionally, if other Lexus owners are having this problem, they should immediately stop using the vehicle and park it before someone gets injured/killed.

Car does not speed when gas pressed, noise and car shakes. Engine check light on and screen showed trac off. Saw something with engine power issue. Parked car and called Lexus emergency. Car at dealership and it is being inspected.

Vehicle stumbles and loses power when accelerating. Loss of power when passing. Both situations caused driver to abort action for fear of not having the power to enter the roadway or pass vehicles. Lexus dealership acknowledged the problem with this vehicle and said the fuel pump was replaced because of a recall. Problem continues to exist and is dangerous to driver and others. Dealer further recommended we “ change our driving habits “ to remediate the problem. Not acceptable.

While driving 65-70mph on the freeway, the car started dinging and one of the first messages that we saw was "pre-collision system malfunction" & "hybrid system malfuncion" followed by every other "system malfunction" and the gas pedal was no longer supplying gas to the car. We were in the fast lane and had to work over 3 or 4 lanes to get to the emergency lane/exit. Since we were at an exit, we took the exit and coasted as far as we could before the car came to a halt. Another car stopped to help us get completely off the road since we weren't fully in the emergency lane. After a few minutes we were able to crank the car and drive it a few miles to the dealership. We left the car at the dealership and they called the next day to inform us that the fuel pump had to be replaced. I did not find this vehicle to be part of any recall or lawsuit but several other Lexus models are part of a recall/lawsuit due to a problem with the Denso fuel pump. I'm not sure if my car has this same fuel pump. There were no warning lamps, messages or other symptoms of the problem prior to the failure.

WE TOOK THE CAR IN BECAUSE WHEN THE CAR IS COLD IT DOES NOT SHIFT PROPERLY. THIS PROBLEM HAS BEEN HAPPENING AND GETTING WORSE SINCE IT WAS THERE FOR A RECALL ON THE TRANSMISSION SOFTWARE. DEALER REFUSES TO ACKNOWLEDGE THAT THERE IS A PROBLEM STATING THE DIAGNOSTIC COMPUTER SHOWS NO ERROR CODES, WHILE IGNORING THE FACT WHEN YOU SHIFT FROM PARK TO REVERSE OR DRIVE THE VEHICLE JERKS AND THE GEAR LEVER REQUIRES A LOT OF FORCE TO MOVE INTO DESIRED GEAR. DEALER REFUSES TO REPAIR THE CAR OR ACKNOWLEDGE THE PROBLEM, INSTEAD THEY TRIED TO SELL ME A $875 OIL CHANGE. DEALER IS ALSO REFUSING TO SEND ME ANY PAPERWORK THAT MY CAR WAS THERE EVEN AFTER CALLING MANY TIMES TO REQUEST IT, THEY PROMISE TO SEND IT THAT DAY AND NEVER SEND IT BECAUSE "THEY ARE BUSY". SERVICE ADVISOR DAVID ( TAOU) WAS VERY ARROGANT, CONDESCENDING AND DISHONEST.

ON A RECENT 2500 MILE TRIP ON 3 SEPARATE OCCASIONS WHILE ON INTERSTATE HIWAYS AND PASSING A VEHICLE THE EMERGENCY BRAKING SYSTEM ENGAGED AUTOMATICALLY WITH WARNING LIGHTS AND BUZZERS GOING OFF. THIS OCCURRED WITH NO OTHER VEHICLES ANYWHERE AROUND FOR A QUARTER MILE OR MORE. ON ONE OCCASION IT OCCURRED WHILE DRIVING IN THE RIGHT LANE AND WITH NO VEHICLES IN SIGHT. LEXUS SPECIAL TECH INSPECTED THE VEHICLE AND HAD SOME CALIBRATIONS PERFORMED BUT THEY WILL NOT TELL ME WHAT THEY FOUND IN DATA CAPTURED BY THE VEHICLE COMPUTER OR WHAT ACTIONS THEY TOOK AND WHY THEY THINK THE VEHICLE IS SAFE TO DRIVE.

VEHICLE VIBRATES WHEN BRAKING, BRAKE PEDAL PULSATES AS WELL WHEN BRAKING, SUCH DECREASING THE ABILITY FOR VEHICLE TO STOP APPROPRIATELY. EVERY 6,000 MILES ROTORS WARP BADLY AND NEED TO BE CHANGED WITH NORMAL DRIVING HABITS. LEXUS MUST RECALL THESE DEFECTIVE ROTORS AS THEY COULD AFFECT THE ABILITY FOR THE VEHICLE TO STOP

CAR WAS PDI AND DELIVERED ON 06/14/20 WITH AN OPEN RECALL 20LA01 THAT WAS LIKELY TO BE A LIFE-THREATENING ISSUE. EVEN AFTER PDI WAS PERFORMED, THE BREAKS WERE DISFUNCTIONAL, SO HAD TO TAKE THE VEHICLE FOR SERVICE ON 06/19/20. LEXUS FOUND THAT ROTORS REQUIRED RESURFACING TO FIX THE BREAKS AND AT THE SAME TIME COMPLETED THE OPEN RECALL 20LA01. HOWEVER ON 07/03/20, THE CAR STALLED IN THE MIDDLE OF A HIGHWAY TRAFFIC PUTTING THE PAX THRU A LIFE-THREATENING SITUATION. CAR HAS BEEN FINALLY TOWED TO THE SERVICE AND I AM VERBALLY PROMISED THAT THE CAR HAS BEEN FIXED TO NOT PRESENT ANY LIFE THREATENING ISSUES. SINCE IT IS JUST 15 DAYS OF PURCHASE AND VEHICLE BEEN INTO THE SERVICE REVIEW FOR 3 TIMES WITH SOME LIFE-THREATENING OPEN ISSUES, I AM REQUESTING LEXUS TO EITHER REFUND OR PROVIDE ME A REPLACEMENT. *TR

WHILE DRIVING, I'VE BEEN ENCOUNTERING HARD GEAR UPSHIFTS AND DOWNSHIFTS. I HAVE NOTIFIED MY LOCAL LEXUS DEALERSHIP AND THEY TOLD ME THAT IS NORMAL. THIS IS MY 3RD CAR I BOUGHT AND THE FIRST TIME I'VE ENCOUNTERED SUCH AN ISSUE. ISSUE USUALLY HAPPENS WHEN SPEEDS RANGE BETWEEN 50-70 MPH REGARDLESS OF WEATHER CONDITIONS. THIS IS A SAFETY CONCERN, GIVEN THAT THE CAR IS STILL PRETTY NEW.