2020 LEXUS RX Complaints

My car trunk could not be closed right after the year I bought it in July, 2020. I went to the dealer Crown Lexus in Ontario, Southern California. They fixed it. Now it is happening again, I can not close the trunk by touching the button on the trunk or in the car to the left of the driver’s wheel. My husband and I went to see our younger son and grandson in Richmond near San Francisco via we stopped at the Marriott overnight in San Mateo for seeing a friend on the way during the Christmas time from 22nd-25th, our whole trip was scared and bothered by the fact that we couldn’t get the trunk closed whenever and whatever unless we tried 4, 7, even 10 times. We were truly scared and concerned that we would not be able to continue our trip. My husband had to stand at the hotel parking lot in cold weather for an hour until I was able to went down to the parking lot to try to finally close it. This incident happened throughout our entire trip going to SF and being back home in Apple Valley. We were afraid that we couldn’t finish our trip. What a terrible experience! I personally guess that it is a design error, but I am not sure. Please contact me, and please solve the problem.

The contact owns a 2020 Lexus RX350. The contact stated while driving approximately 25 MPH and ascending a slight grade, the vehicle began to shake. The contact stated that she stopped depressing the accelerator pedal and the shaking stopped. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer however, the vehicle was not diagnosed or repaired. The contact received a letter from the manufacturer regarding a fuel seepage failure from the high/low pressure fuel pump. The contact stated that the letter informed the contact that the manufacturer would replace the fuel pump due to a failure within the next 10 years. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and found that there was a recall for the fuel pump under NHTSA Campaign Number: 20V682000 (Fuel System, Gasoline) however, the VIN was not included. The failure mileage was approximately 11,500.

Contact states they were sitting in DRIVE, with their foot on the brake. When the contact took their foot off the brake, they began to let the vehicle coast to about 5 MPH. Then, the vehicle lunged forward unexpectedly to about 25 MPH, when it collided with a rock. The vehicle had previously spent over 10 days in different dealerships to diagnose issues related to the engine running rough, the car stalling out, and the vehicle driving erratically and lunging forward. The contact only began to have issues with the vehicle after the NHTSA Denso Fuel Pump Recall. A year after the contact took delivery of the vehicle, the remedy was done. The dealership stated they had completed the remedy properly, but because of parts shortages they only MODIFIED the fuel pump, but that TMNA said this is a valid remedy. After further investigation, the remedy protocol which they followed did not match the one the manufacturer assured NHTSA they would follow, and there was no amended NHTSA remedy. Then, the manufacturer denied they told the dealership that the protocol they followed was a valid remedy. About 10 minutes after leaving the dealership the contact returned and stated the vehicle was running rough and driving erratically. The dealership told the contact that it was completely normal and that the vehicle just needs to re-learn their driving style. The contact had issues with the vehicle, including the illumination of warning lights, and the dealership cannot remedy the issue (refusing to replace/repair the fuel pump).

2020 LEXUS RX350. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE TO VEHICLE. THE CONSUMER STATED THERE IS WATER INTRUSION INTO THE FLOOR PASSENGER FLOOR AREA OF THE VEHICLE.THE DEALERSHIP INDICATED REPAIR WORK REQUIRED WAS DUE TO AN EXTERNAL INFLUENCE AND INSECT(SPIDER) FORMING A NEST IN THE AIR CONDITIONING CONDENSATION DRAIN LINE.

The contact owns a 2020 Lexus RX350. The contact stated while driving approximately 55 MPH, there was an abnormal sound coming from the engine. The contact stated that the vehicle felt as if it was losing motive power and stalling. The contact depressed the accelerator however, the vehicle failed to respond as needed. The contact stated that there was no warning light illuminated. The contact stated that after driving for less than a mile, the vehicle started operating normally. The contact stated that the engine failure had become a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the contact needed to use Premium gasoline and not regular. The contact stated that he made the switch however, the failure persisted. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 20V682000 (Fuel System, Gasoline). The manufacturer had not been informed of the failure. The failure mileage was approximately 14,000.

235/55R20 102V Michelin Premier LTX, premature wear, tires falling apart in layers & chunks, caused premature failure of front left strut on Lexus RX350. Started at 24,000 miles. Tires create an oscillation, causing you to think a tire balance issue, no alignment issue in the onset of problem. Tire tread not wearing but appears to be melting and becoming brittle. Road weight balanced and numbers varied per location of tire original tire driver front read 14-15 pushing to close to the 20 number and giving perspective of internal or manufacturer defects or construction issue. My vehicle has been back to the Lexus maintenance shop for tire balance check, test drives, discovered left front strut was failing & replaced, alignment checked, tires checked again, then again at the shop days apart due to oscillation feeling continuing, tires road force balanced, test drive & again taken back with information of GMC bulletin for tire premature wear with an NHTSA. I’ve tracked complaints of premature wear/material failure issues from videos/reports online as well. This is a 60,000 mile tire/warranty failing at 20-25,000 miles. The tire problems only lead me to believe this could be another Firestone situation if left unchecked. It’ll impact vehicle owners & dealerships: repair & research time, money, premature vehicle component wear & repairs for allowing defective products to be allowed on US roads. Definitely not needed at this time of inflation & limited supply of replacement parts & tire products. I did contact Michelin customer service to file complaint/claim (#02983306) and informed the representative that this had been an issue for the month of June & didn’t feel it safe to have these tires on the road and also don’t want any further premature wear/failure of components to my vehicle or endanger myself or loved ones.

Original Equipment in Lexus RX 350; Michelin Premier LTX 235/55/20 at less than 2 years and 14, 00 miles run advised by the manufacturer to replace for a new one because premature tire deterioration with risk of impending tire rupture. Advised that they have seen a situation is occurring in the same vehicle and these specific tires. Yet no recall and the replacement at the owner's expense. Same situation in the 4 tires. This is a safety issue that both te tire manufacturer and that car dealership are aware of.

Original Equipment in Lexus RX 350; Michelin Premier LTX 235/55/20 at less than 2 years and 14, 00 miles run advised by the manufacturer to replace for a new one because premature tire deterioration with risk of impending tire rupture. Advised that they have seen a situation is occurring in the same vehicle and these specific tires. Yet no recall and the replacement at the owner's expense. Same situation in the 4 tires.

The contact owned a 2020 Lexus RX350. The contact stated that while making a left turn into a parking lot at approximately 10 MPH, the vehicle suddenly accelerated on its own and crashed into the side of a Walmart shopping store. The air bags deployed upon impact. The contact and her sister were both taken by ambulance to two separate hospitals. The contact was treated for fractures to her right hand and wrist; screws were placed in her right wrist and another was placed in between her index and middle right finger. The contact had additional X-rays performed on the right of her body where she experienced pain and soreness to the right side of her back and leg; as well as her breastplate. The contact's sister was treated for a fractured hip, spine, and breastplate. Both the contact and her sister attend physical therapy to treat their injuries. A police report was filed. The contact was uncertain if any property damage was caused by the accident. The vehicle was towed to an independent mechanic where it was deemed a total loss. The manufacturer was notified of the failure and an independent investigator was sent to investigate the failure; the cause of the failure had yet to be determined. The vehicle was destroyed due to the accident. The failure mileage was approximately 17,000.

I was driving on the 210 freeway in Southern California and my sunroof exploded. There was no sign of an object hitting it and I didn't see anything bounce off of it onto the road or onto other cars. My insurance company inspected it and sent me to a repair shop to have it replaced.