2022 LEXUS RX Complaints

I was a passenger in an accident. I was sitting in the front passenger seat. We were sitting in standstill traffic. Our vehicle was struck from behind; it caused the vehicle to shift and was hit again on front driver side of the vehicle. Airbag’s deployed on the driver side (front and back) but not the front passenger. Seatbelts were worn. I suffered a concussion and a herniated disc.

Sunroof exploded on interstate with no other cars around. Thought we had been shot. Noticed air sound and started to open sunroof to have shards of glass fall on us. Closed roof. Pulled off as soon as we got to exit making sure that no one was behind us so that those pieces which were flying off our car would not cause a broken windshield for someone else or an accident. Took pictures of sunroof with huge hole with glass pointing upward. Nothing in the area between roof and sunroof closer. Took to dealer and were told it was covered only to find out that Toyota/Lexus denied. Denied by Lexus. Told to turn it in to our insurance. This car is brand new, less than 4000 miles on it. There were no warnings and it scared the heck out of me and my husband. Followed suggested cover for return trip home which just flew off.

Mirror of driver side vibration when driving. This cause of double image effected driving safety.

Driving on I80E in Iowa with cruise control set at 70 mph, warning light for AWD failure came on, followed by engine light and all warning lights. Coasted into breakdown lane and had definite loss of power. Became aware of fire by fellow motorist running toward the car with fire extinguisher. Saw black smoke and fire coming from front of car. Forced to evacuate car on interstate, smoke in east and westbound lanes. The car was consumed in about 20 minutes. Insurance company- AAA - has inspected car. Unknown if Lexus has inspected. Remains taken to Teo’s Towing 563-888-1988. Please inspect. Air bags did not employ.

After driving normally we smelled gas in the car and noticed fuel going low fast . I pulled from the freeway and tried to fill gas and noticed the gas was leaking from a hole in the exposed area of a Corner on the tank. My family were able to safely jump out of the car and 911 was called. There were no warning sign on dashboard. I don’t drive off road or over any objects that I am aware as there is no light or heavy damage underneath except fuel tank . This is am sure is due to small debris hitting the exposed tank causing the tear although I did t recall . The tank is left underneath exposed and need to be investigated for manufacture defect . I called Lexus to report it and they were not receptive saying I did an extreme off road driving to cause this damage which is not true , . If a stone hits the tank to cause the hole and leak the Gas , it’s a scary situation for everyone. Lexus doesn’t believe in my story. The Gas tank is left exposed and that’s where it cracked.’ I drove almost 75 miles on a brand new Lexus RX 350 with fuel leaking which was scary. I hope you look into this immediately. Lexus IS not very helpful and wants me to keep quite. The liquid you see in the picture in gas station was leaking fuel. You can use my information to contact Lexus and I have a case number with Lexus 220318001695