2009 LEXUS RX Complaints

THE OIL COOLER MANIFOLD WHICH HAS RUBBER HOSES LEAKED COMPLETELY OUT. THE NEW PARTS HAVE A SOLID METAL HOSE, NOT RUBBER! I BELIEVE LEXUS OBVIOUSLY KNEW THE RUBBER HOSES WERE A CHEAPER METHOD OF COOLING, THOUGH THEY ARE "HIGH PRESSURE" AND SHOULD HAVE BEEN METAL AT THE TIME OF MANUFACTURING THE VEHICLE! I HAVE SEEN BLOG AFTER BLOG OF PEOPLE WITH THE SAME ISSUE. OIL ALL OVER MY DRIVEWAY AND AGAIN, I BELIEVE THE MOTOR HAS BEEN DAMAGED DUE TO DRIVING HOME (UNAWARE THERE WAS AN ISSUE) UNTIL I SAW THE OIL EVERYWHERE UNDERNEATH AND ON THE SIDE OF THE MOTOR.

THE FRONT LENSES HAVE TURNED A YELLOW COLOR WHICH MAKES IT HARD TO SEE AT NIGHT.

DASH IS STICKY, CRACKING AND CRUMBLING. TAILGATE HANDLE SO STICKY IT HAS TO BE REPLACED AT MY EXPENSE OF $180. VEHICLE IS GARAGE KEPT. I HAVE BEEN ON A WAITING LIST FOR OVER A YEAR. I WOULD LIKE A NEW CAR BUT NO ONE WILL TAKE THIS ONE.

TL* THE CONTACT OWNS A 2008 LEXUS RX350. WHILE DRIVING 50 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE OIL COOLER PIPE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. UPDATED 06/01/17*LJ THE CONSUMER STATED THE VEHICLE WAS NOT INCLUDED IN THE WARRANTY. UPDATED 10/18/2017*JS

I HAVE BEEN NOTIFIED OF THE DEFECTIVE AIRBAG FOR 3-4 YEARS. EVERYTHING I CONTACT THE TOLL FREE NUMBER I AM TOLD THAT I WILL BE CONTACTED WHEN ENOUGH PARTS BECOME AVAILABLE. MY DASHBOARD BOARD HAS BEEN CRAVING FROM THE DIVERS SIDE COMPLETELY ACROSS AND NOT ONLY LOOKS HORRIBLE BUT APPEARS TO BE VERY UNSAFE FOR ME AS A SENIOR CITIZEN TO DRIVE...I AM 69 YEARS OLD AND PURCHASED THIS CAR DURING RETIREMENT. I AM EXTREMELY DISAPPOINTED IN THE LENGTH OF TIME THAT HAS PASSED WITH NO ACTION...PLEASE HELP ME. I AM 69 YEARS OLD. THE DASH BOARD IS IN CRUMBLING BEFORE MY EYES. I HAVE CALLED THEM NUMEROUS TIMES...PLEASE HELP. *TR

VEHICLE HAS A MELTING AND CRACKING DASHBOARD THAT HAS A PENDING RECALL. I HAVE REGISTERED MY VEHICLE WITH THE LEXUS DEALER TWICE. THE FIRST TIME I REGISTERED MY VEHICLE, WAS IN FEBRUARY OF 2016 AND NEVER HEARD FROM THE DEALER AGAIN. I RETURNED TO THE DEALER AND THEY DID NOT HAVE ANY RECORD OF MY REGISTRATION. I RE-REGISTERED IN AUGUST OF 2016 AND THEY SAID THAT AN ORDER FOR THE DASHBOARD HAS BEEN PLACED. IT IS NOW SIX MORE MONTHS AND THEY CAN NOT TELL ME WHEN THEY EXPECT TO REPLACE THE DASHBOARD. I WOULD LIKE TO KNOW WHAT MY OPTIONS ARE.

WHILE GETTING MY INSPECTION AT THE LEXUS DEALER, THEY SHOWED ME THAT MY STEERING RACK IS LEAKING WITH LESS THAN 32,500 MILES ON THE CAR. THE CAR HAS NEVER BEEN DAMAGED OR DRIVEN RECKLESSLY AND GARAGED KEPT. THE CAR HAS BEEN MAINTAINED AND INCLUDES RECORDS. MY VOLVO 240 RACKS LAST 20-25 YEARS. SHAME ON LEXUS/TOYOTA ON A COMMON, SERIOUS ISSUE INVOLVING A PREMIUM BRAND. THIS SHOULD BE A RECALL ISSUE BECAUSE THE POWER STEERING COULD FAIL. THE LEXUS DEALER NOTED IT AS A "CAUTION TASK" WITH A RECOMMENDATION TO REPLACE THE RACK AND PINION ASSEMBLY. I HAVE WRITTEN IN THE DATE OF 14 DEC 2016 AS BEING OBSERVED. IT APPEARS TO HAVE STARTED LEAKING SOMETIME THIS YEAR. *TR

MY DASH IS CRACKED IN A COUPLE OF PLACES. ONLINE RESEARCH SHOWS THIS IS A COMMON PROBLEM, HOWEVER I SEE NO RECALL NOTICE. THIS SHOULD BE REPLACED BY LEXUS AS IT GREATLY REDUCES THE RESELL VALUE OF THE CAR.

MY LEXUS RX350 DASHBOARD AND WINDOORS ARE MELTING AND GET REALLY STICKY WHEN I PULL THE WINDOORS DOWN ALL THE STICKY MELTING BLACK RESIDUE GOT ON THE WINDOORS SO IT'S BEING A WHILE SINCE I WENT TO THE LEXUS DEALER THEY WERE NOT HELPING THEY SAID THAT I HAVE TO PUT MY NAME IN A WAITING LIST WHICH I DID NOW IT'S BEEN A WHILE EVERYTIME I CALL THEM THEY KEEP TELLING ME TO WAIT

LETTER FROM SENATOR NELSON ON BEHALF OF CONSTITUENT RE 2005 RX330 LEXUS RECALL ISSUES NOT BE RESOLVED. *SMD THE CONSUMER STATED FIVE YEARS AGO, SHE NOTICED THE DASH AROUND THE PASSENGER AIR BAG WAS BEGINNING TO CRACK AND IMMEDIATELY BROUGHT THE ISSUE TO THE A FRIEND WHO AT THE TIME WAS A SERVICE WRITER FOR A LOCAL AUTOMOTIVE COMPANY. AFTER A FEW INQUIRES, HE WAS ABLE TO DETERMINE THERE HAD BEEN A NUMBER OF COMPLAINS LOGGED FOR EXACTLY THE SAME ISSUE AND LEXUS WAS LOOKING INTO THE PROBLEM. THE CONSUMER CONTACTED LEXUS, AND WAS ASSURED THE ISSUE WAS BEING TAKEN SERIOUSLY AND THAT OWNERS WOULD BE NOTIFIED AS SOON AS THEY MADE A DETERMINATION. THE NOTIFICATION CAME A FEW YEARS LATER AND SADLY, IT STATED THEY WERE AWARE OF THE DEFECTIVE PART BUT, THE CONSUMER HAD TO WAIT FOR AN OFFICIAL NOTICE TO COME IN THE MAIL WITH INSTRUCTIONS AS TO HOW TO PROCEED. THE NOTICE FINALLY ARRIVED AND WHEN THE CONSUMER CONTACTED LEXUS, SHE WAS PUT ON A WAITING LIST. THE CONSUMER STATED IT HAS BEEN ALMOST TWO YEARS AND ALTHOUGH SHE HAS BEEN ASSURED BY LEXUS THAT IT IS NOT A SAFETY ISSUE REGARDLESS OF HOW CLOSE IT IS TO THE AIR BAG THE DASH CONTINUED TO CRACK AND EXTENDED FROM THE PASSENGER SIDE, IN A SPIDER LIKE MANNER, ALL THE WAY TO THE DRIVER'S SIDE AND THE PASSENGER SIDE DASH NEAR THE AIR BAG WAS BEGINNING TO SHOW ORANGE/YELLOW FOAM LAYER WHICH HAD PREVIOUSLY HIDDEN. *JB