2009 LEXUS RX Complaints

WATER PUMP FAILED ON 2009 LEXUX RX350 AT 61500 MILES AND JUST 4 MONTHS OVER THE POWERTRAIN WARRENTY. LEXUS DECLINED THE CLAIM. ENGINE OVERHEATING CAUSED HEAD GASKET FAILURE AND WARPED CYLINDER HEAD. 1.AS PER LOCAL MECHANIC WHO REPLACED WATER PUMP , THERE WERE INDICATION OF COOLANT LEAKING FROM WATER PUMP SEAL AND IT MUST BE LEAKING FOR QUITE LONG TIME, EVEN WHEN VEHICLE WAS UNDER WARRANTY. THERE WAS ENOUGH VOLUME OF COOLANT WHEN THIS INCIDENT HAPPENED, INDICATES THAT LEAKAGE WAS VERY MINOR AND MY NOT APPEAR ON THE FLOOR WHERE CAR WAS PARKED. 2.WATER PUMP IS PART OF POWERTRAIN AND HAS NO DIRECT INFLUENCE OF DRIVING PATTERN. FAILURE OF WATER PUMP AT 61000 MILES IS VERY PRE-MATURE AND INDICATE TOWARD INHERENT PROBLEM WITH WATER PUMP QUALITY. 3.SAFETY ISSUE: THERE WERE NO SIGNS OF WATER PUMP FAILURE UNTIL LAST MOMENT WHEN IT ACTUALLY GAVE UP AND CHECK ENGINE LIGHTS CAME UP. THERE WAS VERY LITTLE TIME BEFORE CHECK ENGINE LIGHTS CAME ON AND FURTHER DAMAGE DUE TO OVERHEATING. IF IT WAS IGNORED FOR COUPLE OF MILES CAR WOULD HAVE CAUGHT INTO FIRE 4.POWERTRAIN WARRANTY IS 70000 MILES OR 72 MONTHS, WHEREAS CARS MILEAGE IS 61000 AND TIME SINCE FIRST USAGE IS 75 MONTHS (JUST 3 MONTHS OVER THE WARRANTY). CONSIDERING CLOSE PROXIMITY TO WARRANTY EXPIRATION, LEXUS SHOULD CONSIDER THIS FOR WARRANTY EXTENSION. 5.THIS ENGINE SERIES ( 3.5L ) IS INFAMOUS FOR COOLING SYSTEM ISSUES AND SEVERAL SERVICE BULLETINS HAVE BEEN ISSUED REGARDING IT. 6.SEVERAL COMPLAINS HAVE BEEN FILED ABOUT THE SIMILAR PROBLEM, WHERE WATER PUMP FAILURE AND SUBSEQUENT ENGINE DAMAGE

TOOK TO DEALER FOR REGULAR OIL CHANGE. THE 25 POINT CHECK - RIGHT SIDE RACK AND PINION LEAKING, RIGHT REAR STRUT LEAKING FRONT BRAKES LOW BATTERY FAIL TEST FROM A BATTERY I RECEIVED FROM LEXUS IN 2012. BRAKE FLUID FLUSH NEED 4 WHEEL ALIGNMENT. THE CORPORATION NEEDS TO DO A RECALL I'VE RESEARCHED TO MANY OF THESE VEHICLES ARE BEING CITED WITH THIS RACK AND PINION. THEY RECALLED PRIOR YEARS WHY NOT THE 2009 AND UP? I AM TO RECEIVE ASSISTANCE WITH THE LABOR, BUT AS WE KNOW LABOR IS THE BULK OF CHARGES.

WATER PUMP FAILED WITHOUT ANY INDICATION OF FAILURE. I WAS GOING ON HIGHWAY AND ALL OF SUDDEN VSC LIGHT CAME UP . AFTER DRIVING A MILE ENGINE LIGHT CAME UP. SINCE NEXT EXIT WAS 3 MILES I DROVE THROUGH EXIST AND PULL CAR ON SAFE PARKING LOT. BY THE TIME I STOPPED VEHICLE, I SAW SMOKE COMING OUT OF ENGINE. I HAD TO CALL AAA AND GET IT TOWED TO LOCAL MECHANIC FOR PRIMARY DIAGNOSTIC BEFORE I TOWED IT OVER TO LEXUS DEALERSHIP 25 MILES AWAY. CALLED LEXUS DEALERSHIP BUT THEY REFUSED TO COVER UNDER LEXUS POWER TRAIN WARRANTY ( 72 MONTHS OR 70000 MILES ) JUST BECAUSE WARRANTY EXPIRED 3 MONTHS BACK EVEN THOUGH MILEAGE ARE STILL UNDER THE LIMIT. DEALERSHIP ASKED ME TALK TO LEXUS CUSTOMER SERVICE. I CALLED LEXUS CUSTOMER SERVICE AND EXPLAINED THE PROBLEM ASKING THEM TO PROVIDE GOODWILL WARRANTY COVERAGE. LITERALLY , THE WORST PEOPLE I DEALT WITH . THEY REFUSED TO TAKE ANY ACCOUNTABILITY OF ISSUE AND ASK ME TO GO AND GET IT REPAIRED. MY BASES FOR ASKING WARRANTY COVERAGE WAS DUE TO 1. CLOSE TO WARRANTY EXPIRATION DATE ( JUST OVER 3 MONTHS AND STILL UNDER MILEAGE 61,000) 2. FIRE HAZARD DUE TO FAILURE OF COOLANT PUMP WITHOUT ANY INDICATION. 3. REPUTATION OF LEXUS BEING RELIABLE AND DEPENDABLE CAR UPDATED 09/14/15*LJ

WHILE HAVE MY CAR SERVICED, THE SHOP INFORMED ME THAT THE STEERING RACK WAS LEAKING FLUID AND NEEDED TO BE REPAIRED AT A COST (PARTS & LABOR) OF $1562. THIS SEEMS OUTRAGEOUS TO ME GIVEN THAT THE CAR HAS ABOUT 33K MILES ON IT. WHEN I CHECK THE BLOG ON ARFC.ORG, IT APPEARS THAT THIS IS A COMMON PROBLEM. WHY HAS LEXUS NOT BEEN REQUIRED TO ISSUE A RECALL FOR THIS PROBLEM?

DURING ROUTINE OIL CHANGE AT LEXUS DEALERSHIP I WAS INFORMED THAT THE STEERING RACK WAS LEAKING AND THE ENTIRE RACK NEEDED REPLACING SOON AS IT POSES A SAFETY ISSUE. LEARNED THIS IS A VERY COMMON REOCCURRING ISSUE WITH THIS MAKE/MODEL/YEAR AND VALIDATED AS SUCH ON-LINE. ESTIMATED COST OF REPAIR THAT I WAS QUOTED: $1,678.85. DUE TO THE POTENTIAL SAFETY ISSUE AND NUMBER OF OCCURRENCES I DO NOT SEE HOW THIS IS NOT A RECALL ISSUE AND THAT THE COST SHOULD BE THE RESPONSIBILITY OF THE MANUFACTURER AS IT IS OBVIOUSLY A MANUFACTURING DEFECT.

SWITCH ASSEMBLY BACK DOOR OPENER IS MELTED. IT IS GOOEY AND COMES OFF ON YOUR FINGERS.THIS SWITCH WAS ALREADY LIKE THIS WHEN I BOUGHT THE VEHICLE.

I BOUGHT THE VEHICLE IN FOR SERVICE OF AN OIL CHANGE ON MARCH 21, 2015. I WAS INFORMED BY MY ADVISOR THAT THE POWER RACK & PINION ASSY. IS LEAKING FLUID. THE ENTIRE ASSY. HAS TO BE REPLACED AT A COST OF $1, 900.00 (REALLY). IF THE FLUID IS LEAKING THAT WOULD AFFECT MY STEERING THE VEHICLE AND TURNING (GOD FORBID). THE VEHICLE IS ONLY 6 YEARS OLD HOW CAN THIS POSSIBLY BE. DUE TO THE POTENTIAL SAFETY HAZARD I AM CONCERNED ABOUT DRIVING THIS VEHICLE WITH MY FAMILY. I CALLED CUSTOMER SERVICE AND REPORTED THE MATTER WAS INFORMED THAT ISN'T A RECALL ON THE PART. THE MANUFACTURER SHOULD BE HELD LIABLE FOR THIS SAFETY HAZARD AND DEFECT OF PART. I AM ASKING FOR ASSIST IN THIS PRESSING (DANGEROUS) MATTER. I WILL CONTACT ANY ONE I KNOW THAT IS LOOKING TO PURCHASE THIS MODEL VEHICLE. I WILL LET THEM KNOW THE CIRCUMSTANCES OF THIS MODEL VEHICLE. ANY ASSISTANCE YOU CAN GIVE WOULD BE GREATLY APPRECIATED. THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

DURING ROUTINE OIL CHANGE AT LEXUS DEALERSHIP I WAS INFORMED THE RACK AND PINION STEERING BOOT WAS LEAKING AND THE ENTIRE ASSEMBLY NEEDED REPLACING SOON AS IT POSES A SAFETY ISSUE. LEARNED THIS IS A VERY COMMON RECURRING ISSUE WITH THIS MAKE/MODEL/YEAR AND VALIDATED AS SUCH ON-LINE. ESTIMATED COST OF REPAIR THAT I WAS QUOTED: $1,536.88. DUE TO THE POTENTIAL SAFETY ISSUE AND NUMBER OF OCCURRENCES I DO NOT SEE HOW THIS IS NOT A RECALL ISSUE AND THAT THE COST SHOULD BE THE RESPONSIBILITY OF THE MANUFACTURER AS IT IS OBVIOUSLY A MANUFACTURING DEFECT. *TR

I HAD VISITED THE DEALER SEVERAL TIMES TO TELL THEM FIRST ABOUT MY LEATHER SEATS. THE LEATHER HAS CRACKED AND THE LAYER HAS PEELED. AND MY DASHBOARD HAS CRACKS AND IT IS MELTED. EVERY TIME THE CAR WENT INTO SERVICE I HAD SPOKEN WITH SEVERAL ADVISORS AND 2-3 SERVICE MANAGERS. THEY TOOK PICTURES AND THEY SAID THAT THEY WILL GET BACK TO ME. I MADE SURE I DID ALL OF THIS BEFORE THE FACTORY WARRANTY EXPIRED. TILL THIS DATE MY LEXUS LOOKS LIKE BRAND NEW OUTSIDE, AND THE INSIDE LOOKS LIKE IT IS 100 YEARS OLD. I WILL NEVER BUY A LEXUS MODEL EVER AGAIN UNLESS THEY MAKE GOOD AND REPAIR THESE PROBLEMS. I BOUGHT THIS CAR BECAUSE IT WAS A PEBBLE BEACH EDITION AND PAID TOP DOLLAR FOR THIS CAR. YOU WOULD THINK THE HIGHER PRICED CARS WOULD LAST LONGER AND THIS ONE HAS DISAPPOINTED ME. I HAVE A 2001 FORD F 150 AND THIS TRUCK IS THE BEST VEHICLE AND HALF THE PRICE OF THE LEXUS RX 350. PLEASE HELP ME GET MY CAR FIXED. *TR

T-SB-0201-11 FROM TOYOTA/LEXUS STATES "SOME VEHICLES EQUIPPED WITH 2GR-FE/FXE TOWING PACKAGE ENGINES MAY EXHIBIT AN OIL SEEP FROM THE ENGINE OIL COOLER PIPES." THIS TSB AFFECTS TOYOTA AND LEXUS VEHICLES GOING BACK TO AT LEAST 2008-PRESENT. THIS IS A MAJOR ISSUE, AND I FEEL THIS SHOULD BE HANDLED AS A RECALL INSTEAD OF A TSB DUE TO THE SEVERITY OF THE ISSUE IF/WHEN THE PIPE BREAKS. I RECENTLY ELECTED TO HAVE MY VEHICLE REPAIRED ON MY OWN JUST SO I WOULDN'T HAVE TO WORRY ABOUT THIS ISSUE HAPPENING TO ME OR MY WIFE, AND THUS BLOWING UP MY LEXUS RX 350'S ENGINE CAUSING THOUSANDS OF DOLLARS IN DAMAGES. SEEMS PRETTY BAD THAT A RECALL CAN BE ISSUED FOR FLOOR MATS AND ACCELERATOR ISSUES, BUT NO RECALL IS ISSUED FOR THIS ISSUE WHICH CAN DRAIN THE OIL FROM YOUR ENGINE IN A MINUTE, BLOW UP YOUR ENGINE, AND THEN POSSIBLY WRECK YOUR VEHICLE. CONSUMER'S ENGINES ARE NOW BEING DESTROYED, AND THIS IS SHOWING UP IN DIFFERENT ONLINE FORUMS. I FEEL THAT THE NHTSA NEEDS TO FORCE TOYOTA/LEXUS TO REPLACE ALL OF THE DEFECTIVE ENGINE OIL COOLER PIPES WITH THE NEWER METAL ONES THAT THE TSB ADDRESSES. THEY SHOULD ALSO BE FORCED TO REIMBURSE ALL COSTS TO THOSE INDIVIDUALS THAT EITHER NEEDED TO HAVE THE REPAIR DONE, OR DECIDED TO HAVE THE REPAIR DONE AS PREVENTATIVE MAINTENANCE ON THEIR OWN BEFORE THOSE PIPES BURST ON THEIR OWN. *TR