2016 LEXUS RX Complaints

MAIN WIPER ARM THE EXTENDS TO COVER MORE GLASS AREA (IN OTHER WORDS, THE RIGHT WIPER) BENT, CAUSING THE WIPER TO HIT THE HOOD. OUR LEXUS ISN'T TAKEN THROUGH A CAR WASH, AND THE DEALERSHIP WANTED TO BLAME IT ON SNOW, BUT LAST WINTER WE DIDN'T HAVE SNOW. THIS HAPPENED IN THE MIDDLE OF SUMMER. IT HAS CAUSED PAINT TO RUB OFF ON THE HOOD AND MAKES A BANG EVERY TIME IT HITS THE HOOD.

I HIT OTHER CAR I PRESS BREAK . BRAKE NOT WORK AIR BAG NOT COME OUT, PRECOLUATION NOT WORK.

CAR HAS HESITATION WHEN DRIVING. CAR RATED FOR UNLEADED NOT PREMIUM AND SHOULD HAVE NOT TO DRIVE CAR IN SPORT MODE ALL THE TIME

WHEN TURNING RIGHT INTO DRIVEWAY COMING DOWN A HILL, THE RIGHT REAR TIRE COMES OFF THE GROUND. ATTACHED PHOTO IS FROM VIDEO CLIP THAT SHOWS THE RIGHT TIRE COMING TO A COMPETE STOP DUE TO THE BRAKES BEING APPLIED IN THE TURN. RIGHT REAR TIRE EVENTUALLY CONTACTS THE DRIVEWAY AND ROLLS AGAIN.

I WAS DRIVING ON I-10 EAST CLOSE TO THE TX-LA BORDER, ON PAVEMENT THAT WAS EVEN, ALTHOUGH NOT WITHOUT SOME OCCASIONAL ROUGHNESS. TRAFFIC WAS HEAVY AND MOVING AROUND 65 MPH. IT WAS 67 DEGREES AND CLOUDY. I HAD BEEN ON THE ROAD FOR ABOUT 3 HOURS, WHEN MY FRIEND AND I HEARD A LOUD CRACK. IT SOUNDED AS IF SOMETHING HIT GLASS, BUT WE SAW NO FLYING OBJECTS AND THE SOUND WAS SINGULAR; NO ADDITIONAL OR RESIDUAL SOUNDS. WE BOTH JUMPED AND STARTED LOOKING TO SEE IF THE WINDSHIELD WAS DAMAGED BUT DID NOT SEE ANY DAMAGE. LATER WHEN WE STOPPED FOR GAS WE WASHED THE WINDSHIELDS AND DID ANOTHER LOOK, INCLUDING LOOKING FOR PAINT DAMAGE. WE FOUND NOTHING. WE CONTINUED DRIVING TO OUR DESTINATION. THE NEXT MORNING WHEN WE GOT IN THE CAR AND SHUT THE DOOR, WE HEARD GLASS FALLING. I STOOD ON THE OPEN DOOR AND SAW THAT THERE WERE TWO SMALL HOLES IN THE SUNROOF AND THE ENTIRE SUNROOF WAS SHATTERED. THE COBWEB EFFECT WAS 100%, AND EXTENDED TO EVERY SQUARE INCH OF THE GLASS, ALL THE WAY AROUND THE PERIMETER. I CALLED THE LEXUS DEALERSHIP NEAREST ME; AND I CALLED OUR INSURANCE PROVIDER TO START A CLAIM. GIVEN I WAS SOME DISTANCE FROM HOME, IT WAS LATE FRIDAY, AND NO ONE COULD GET THE GLASS, I HAD A LOCAL AUTOMOTIVE REPAIR SHOP (THE LOCAL AREA CONTRACT FOR OUR INSURANCE COMPANY) COLLISION WRAP THE ROOF SO I COULD DRIVE HOME, AVOID FLINGING GLASS ON TRAFFIC, AND BE PROTECTED IN CASE OF RAIN. MY HUSBAND NOTIFIED THE DEALERSHIP WHERE WE LEASED THE VEHICLE AND MADE AN APPOINTMENT (WE GO TOMORROW). NO ONE FROM THE TWO DEALERSHIPS OR THE INSURANCE COMPANY MENTIONED THAT SUNROOFS ON LEXUS/TOYOTA HAVE BEEN KNOWN TO SPONTANEOUSLY "POP" SINCE 2010. THE CAUSE OF THIS RISK MUST BE DEFECTIVE DESIGN AND/OR GLASS; THE SUNROOF MATERIALS BEING USED ARE EVIDENTLY UNABLE TO TAKE THE PRESSURE AND ABSORB THE SHOCK. THE ROOF'S MOST VULNERABLE PART IS EXPLODING AS A RESULT. 2016 MODEL; DRIVEN 6 MOS; >6000 MI.

I WILL GIVE YOU A BRIEF DESCRIPTION AS TO WHAT OCCURRED. I ENTERED OUR GARAGE FOR THE PURPOSE OF BACKING THE LEXUS OUT OF THE GARAGE SO WE COULD LOAD NEWLY PURCHASED PATIO FURNITURE INTO THE GARAGE. I ENTERED THE LEXUS, APPLIED THE BRAKE PEDDLE TO START THE AUTOMOBILE. ONCE THE AUTO WAS STARTED, KEEPING MY FOOT ON THE BRAKE TO ALLOW MY SHIFTING, I MOVE THE SHIFT LEVER FROM PARK TO REVERSE AND TO MY SURPRISE, THE CAR BEGAN MOVING WITH NEVER REMOVING MY FOOT FROM THE BRAKE. IT IS A VERY TIGHT SQUEEZE BACKING OUT OF OUR GARAGE SO WHEN THE CAR STARTED MOVING, I PRESSED MORE FIRMLY ON THE BRAKE TO SLOW THE PROGRESS AND THERE WAS NO RESPONSE. I PRESSED ON THE BRAKE HARDER AND WHEN IT KEPT CONTINUING TO NOT RESPOND, I TRIED TO LOCATE THE EMERGENCY BRAKING SYSTEM BY PUSHING WITH MY LEFT FOOT ON THE FLOOR TRYING TO ENGAGE IT. THE WHOLE INCIDENT LASTED ONLY A COUPLE OF SECONDS CAUSING THE COLLISION TO OCCUR. THIS WAS REPORTED TO HARTFORD INSURANCE COMPANY AUTO CLAIM # PA0016731644 WHOSE ULTIMATE CONCLUSION WAS AS FOLLOWS: "UPON FURTHER INVESTIGATION WE DETERMINED....THE TOYOTA MOTOR COMPANY TO BE THE RESPONSIBLE PARTY." MY LAST COMMUNICATION WITH TOYOTA MOTOR NORTH AMERICA WAS WITH CARLOS GARCIA IN THE LEGAL CLAIMS DEPARTMENT DATED FEBRUARY 10TH, 2017, COPY ATTACHED ALSO ATTACHED IS MY CORRESPONDENCE OF MAY 11, 2016 THE BOTTOM LINE IS TOYOTA HAS NOT CONDUCTED AN IN-DEPTH INVESTIGATION OF A SIGNIFICANT FAILURE IN THE DESIGN/MANUFACTURE OF THEIR AUTOMOBILE. THEY ARE TOTALLY RELYING ON HEARSAY EVIDENCE WHICH IS THIRD HAND AND FALSE, HOPING THIS WILL ALL GO AWAY. I MADE MY AUTOMOBILE AVAILABLE TO THEM AS WELL AS MYSELF AND OTHERS WHO WITNESSED THE EVENT. THIS COULD HAVE BEEN A INNOCENT CHILD THAT WAS DAMAGED, RATHER THAN ANOTHER VEHICLE. I HAVE SIGNIFICANT ADDITIONAL INFORMATION AVAILABLE FOR YOU, IF REQUESTED. THANK YOU FOR YOUR CONCERN.

WHEN I TRY TO ACCELERATE FROM A STOP, A LOUD GROAN CAN BE HEARD FROM SOMEWHERE IN THE POWERTRAIN. THERE IS ALSO A VIBRATION WHICH APPEARS TO BE COMING FROM THE TRANSMISSION AREA OF THE VEHICLE. IN ADDITION, WHEN TRAVELLING AT HIGHWAYS SPEEDS, DURING THE ACCELERATION PROCESS, A DELAY OCCURS FROM THE TIME I STEP ON THE GAS PEDDLE UNTIL THE VEHICLE ACCELERATES. THE HESITATION IS APPROXIMATELY 1-2 SECONDS.

WHEN USING ALL OF LANE KEEP ASSIST, LANE CENTER, AND CRUISE CONTROL, THE VEHICLE STEERS SHARPLY TO THE RIGHT AND WILL PULL OUT OF THE EXISTING LANE INTO THE LANE TO THE RIGHT. MOST NOTICEABLE AT SPEEDS ABOVE 40MPH. PROBLEM HAS HAPPENED SINCE THE VEHICLE WAS NEW, BUT SEEMS MORE PRONOUNCED BECAUSE I DO MORE HIGHWAY DRIVING NOW WITH CRUISE CONTROL. DEALER AND FACTORY REPS CONSIDER THIS BEHAVIOR NORMAL, YET A LOANER CAR OF THE SAME MODEL DID NOT EXHIBIT THIS SYMPTOM.

WHEN I'M DRIVING, THE PHONE CONTACTS ARE GREYED OUT, LOCKING ME FROM ACCESSING THEM TO MAKE A CALL. I CAN MAKE A CALL USING THE VOICE COMMAND, BUT THAT IS LIMITED SINCE I DON'T REMEMBER ALL MY CONTACT NAMES OFF THE TOP OF MY HEAD. CALLED LEXUS AND THEY SAY THAT IS A SAFETY FEATURE. HOWEVER, IF SCROLLING THROUGH CONTACTS IS A SAFETY THING, THEN WHY CAN I ACCESS MY FAVORITE CONTACTS AND SCROLL THROUGH RECENT CALLS? THIS DISTRACTS THE DRIVER IN MAKING A PHONE CALL BY "ENCOURAGING" HER TO MANUALLY DIAL THE NUMBER OFF THE PHONE DIALPAD. YES, THAT'S ILLEGAL AND NOT SAFE. HENCE THIS POST.

TL* THE CONTACT OWNS A 2016 LEXUS RX350. WHILE EXITING THE HIGHWAY AT APPROXIMATELY 10 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOOR, BUT FAILED TO STOP THE VEHICLE. THE CONTACT CRASHED INTO THE REAR OF THE PRECEDING VEHICLE. THE CONTACT PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND TURNED OFF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED FOR THE HIGHWAY PATROL. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DAMAGED, BUT NOT DESTROYED. THE FAILURE MILEAGE WAS 12,000.