2013 LEXUS RX Complaints

THE NAVIGATION SYSTEM DOES NOT HAVE VOICE COMMANDS FOR "SUSPEND GUIDANCE", "RESUME GUIDANCE", "CANCEL GUIDANCE", ETC... THIS MEANS IN ORDER TO STOP NAVIGATION IT MUST BE MANUALLY TURNED OFF WHILE THE VEHICLE IS IN MOTION. THIS REQUIRES MANUALLY ENTERING THE COMMAND WHICH REQUIRES WATCHING THE DISPLAY AND CAUSES DISTRACTED DRIVING. IT IS NOT A SAFE CONDITION AND I AM UNSURE WHY TOYOTA/LEXUS REMOVED THE VOICE COMMANDS SINCE BOTH OUR 2006 AND 2007 TOYOTA PRII HAVE THEM AND ARE MUCH SAFER CARS TO DRIVE BECAUSE OF IT. ALSO TOYOTA/LEXUS HAS MODIFIED THE NAVIGATION SO THAT IT CONTINUES TALKING EVEN WHEN USING THE BLUETOOTH HANDS FREE PHONE OPTION. WHICH MEANS THE NAVIGATION VOICE TALKS OVER YOUR PHONE CALL. THIS AGAIN CAN CAUSE DISTRACTED DRIVING AS YOU ARE TALKING TO SOMEONE AND SUDDENLY THE LOUD NAVIGATION VOICE BEGINS SPEAKING AS WELL. THIS IS ANOTHER UNSAFE CHANGE TOYOTA/LEXUS HAS MADE AS BOTH OF OUR PRII DO NOT ALLOW THE NAVIGATION SYSTEM TO OVERRIDE THE BLUETOOTH HAND FREE PHONE. I AM NOT SURE WHY A 2013 LEXUS THAT IS 6 YEARS NEWER THAN OUR PRII AND COSTS TWICE AS MUCH HAS SUCH AN UNSAFE NAVIGATION SYSTEM BUT IT NEEDS TO BE CORRECTED AS SOON AS POSSIBLE. BOTH PROBLEMS READILY CAUSE DISTRACTED DRIVING. *TR

APPLIED BRAKES TO SLOW VEHICLE COMING TO A STOP SIGN, THE CAR WOULD NOT STOP AND THE BRAKE PEDAL FELT LIKE THE TRACTION CONTROL ENGAGED, THE BRAKE RESISTED AND MADE A GRINDING NOISE, THE CAR FINALLY STOPPED,THERE WERE NO LIGHT INDICATORS ON THE DASH. I CONTINUED FOR ABOUT 1/4 MILE WITH 2 MORE STOP SIGNS WITH NO INCIDENT, ON THE 3RD STOP ( AT MY DESTINATION) THE CAR AGAIN WOULD NOT COME TO A COMPLETE STOP FOR ABOUT 30 FEET, NO DASH LIGHT INDICATORS, THE BRAKE RESISTED AGAIN. I HAVE NOT DRIVEN THE CAR SINCE. *TR

SUBMISSION FROM CONSTITUENT RE VEHICLE DEFECT; POSSIBLE CRASH, INJURY OR DEATH 2013 LEXUS RX 350. *SMD THE CONSUMER STATED DURING THE 15, 4000 MILES SHE PUT ON THE VEHICLE SINCE PURCHASE, SHE EXPERIENCED FOUR EPISODES OF FREE WHEELING, WHEREIN THE VEHICLE, WAS IN THE DRIVE POSITION, BUT SUDDENLY WENT INTO NEUTRAL MODE WITH NO GEAR ENGAGED, WHILE THE VEHICLE CONTINUED TO COAST FORWARD UNTIL, SUDDENLY, THE TRANSMISSION ENGAGED AND THE VEHICLE SURGED FORWARD BECAUSE HER FOOT WAS ON THE ACCELERATOR PEDAL, TO GET OUT OF TRAFFIC. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY WERE UNABLE TO REPLICATE THE PROBLEM. *JB

AT APPROX. 1:30 P.M. I WAS AT A COMPLETE STOP IN LINE FOR THE TOLL BOOTH AT THE THROGS NECK BRIDGE GOING BETWEEN THE BRONX TO QUEENS IN NEW YORK. MY FOOT, FORTUNATELY, WAS FIRMLY ON THE BRAKE AT THE TIME OF THE INCIDENT. THE CAR ENGINE ROARED AT SEEMINGLY FULL ACCELERATION AT WHICH TIME I PRESSED THE BRAKE HARD, SHIFTED INTO NEUTRAL AND TURNED OFF THE IGNITION. PLEASE NOTE THAT THE ENGINE ROARED EVEN IN NEUTRAL. AT NO TIME DID MY FOOT SLIP TO THE ACCELERATOR NOR DID ANY OBJECT FALL ON THE ACCELERATOR AND THE FLOOR MATS WERE SECURELY FASTENED. IF I HAD BEEN DRIVING AT THE TIME THE INCIDENT COULD HAVE RESULTED IN A SERIOUS ACCIDENT AND POSSIBLY DEATH. I BROUGHT THE CAR INTO RALLYE LEXUS IN GLEN COVE, N.Y. THE NEXT DAY AND THEY PERFORMED THEIR REQUIRED LEXUS TSA ENGINEERS TESTS, COULD NOT DUPLICATE THE INCIDENT. *TR

THE CAR WAS PARKED ON A FLAT SURFACE ON THE TOP OF A DRIVEWAY THAT GOES DOWNHILL. THE CAR WAS TURNED ON AND WHEN THE PARKING BRAKE WAS RELEASED, THE CAR IMMEDIATELY SHOT DOWN THE HILL LIKE A BULLET AT A HIGH RATE OF SPEED. THE BRAKES DID NOT STOP OR SLOW DOWN THE CAR. WE WENT THROUGH 3 FENCES BEFORE THE CAR WAS FINALLY STOPPED BY THE THIRD FENCE. THE CAR HAD 4 PASSENGERS IN IT. THE PASSENGERS ON THE RIGHT PASSENGER SIDE, BOTH FRONT AND REAR, SUSTAINED THE MOST INJURIES. NONE OF THE 10 AIRBAGS DEPLOYED. *TR

IT SOUNDED LIKE A GUN WENT OFF INSIDE THE CAR. WE WERE TRAVELING ABOUT 60 MPH ON THE INTERSTATE AND AFTER THE INITIAL SHOCK I LOOKED BOTH BEHIND ME AS WELL AS TO THE SIDE TO SEE WHAT MAY HAVE CAUSED THE NOISE. TO SEE IF SOMETHING HAD HIT THE CAR ON TOP, WE PULLED BACK THE SUNROOF VISOR A FEW INCHES, ENOUGH TO SEE AND HEAR THAT THE SUNROOF HAD A LARGE HOLE IN IT. AFTER PULLING OFF AT THE NEAREST EXIT AND CLIMBING OUT OF THE CAR WE COULD SEE THAT THE SUNROOF LOOKED AS IF THE HAD EXPLODED UPWARDS AND OUTWARD. AN IRREGULAR HOLE ABOUT 5" X 15" ACROSS WAS EVIDENT AND THE EDGES WERE ARCHING UPWARDS AS IF SOMETHING HAS EXPLODED INSIDE THE CAR. SAFETY GLASS FRAGMENTS WERE ON TOP OF THE SUNROOF AND THERE WERE SOME ON THE VISOR INSIDE. NO GLASS HAD ENTERED THE CAR BECAUSE THE VISOR WAS CLOSED AT THE TIME. WE WERE NOT NEAR ANY BRIDGES AT THE TIME OF THE EXPLOSION, WE SAW NO ROCKS. THE TEMPERATURE OUTSIDE WAS 75-80 DEGREES AND THE AIR-CONDITIONER WAS ON INSIDE THE CAR. THERE IS NO EVIDENCE OF ANYTHING HITTING THE CAR. *TR

TL* THE CONTACT OWNS A 2013 LEXUS RX350. THE CONTACT STATED THAT THE VEHICLE EMITTED AN ABNORMAL ODOR WHICH CAUSED THE OCCUPANTS TO BECOME ILL. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE ODOR WAS CAUSED BY MOISTURE BUILD UP AROUND THE AIR CONDITIONING FILTER BUT NO REMEDY WAS AVAILABLE FOR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 15,000.

TL* THE CONTACT OWNS A 2013 LEXUS RX450H. WHILE DRIVING 25 MPH, THE CONTACT'S VEHICLE WAS CRASHED INTO FROM THE REAR BY ANOTHER VEHICLE. THE CONTACT INJURED HIS HEAD WHEN IT STRUCK THE STEERING WHEEL. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER AND RULED AS BEING DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

THE ENTIRE BODY OF THE CAR SHOOK WHEN I STEPPED ON THE BRAKE. I HAVE BEEN NOTICING IT BEFORE AND IT WAS MORE SUBTLE BUT THIS TIME IT WAS NOT. I'VE ALSO NOTICED THAT SOMETIMES I WAS NOT SURE IF THE BRAKES WOULD STOP THE CAR IN TIME. AFTER THAT TRIP I FOUND OUT ABOUT THE RECALL SO I BROUGHT THE VEHICLE TO BE SERVICED AND MENTIONED MY EXPERIENCE. THEY UPGRADED THE SOFTWARE FOR THE SAFETY RECALL AND TEST DROVE MY VEHICLE FOR THE COMPLAINT AND FOUND OUT A MANUFACTURING ISSUE WITH THE ROTOR OF THE BRAKES. *TR

TL* THE CONTACT OWNS A 2013 LEXUS RX350. THE CONTACT STATED THAT THE REAR HATCHBACK DOOR STARTED TO CLOSE AUTOMATICALLY WHILE SHE WAS IN THE REAR AREA, STRIKING THE CONTACT WITHOUT WARNING. THE CONTACT MENTIONED THAT IT TOOK EXTREME FORCE TO MAKE THE DOOR REVERSE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE WAS PERFORMING TO STANDARDS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 5,521. *TR