2010 LEXUS RX350 Complaints

DRIVER WAS PULLING INTO A PARKING SPOT, JUST ROLLING TO A STOP WITH HER FOOT ON THE BRAKE. THE CAR SUDDENLY ACCELERATED INTO A BRICK WALL AND A TREE. THE FRONT BUMPER OF THE CAR WAS SMASHED AND THE FRAME WAS BENT. AIR BAG DID NOT DEPLOY AS IT SHOULD HAVE. OWNER CONTACTED LEXUS LEGAL DEPARTMENT THE NEXT DAY AND FILED A CLAIM. 16 DAYS LATER A THIRD PARTY INVESTIGATOR RECOVERED THE DATA FROM THE EVENT DATA RECORDER. IT HAS BEEN 50 DAYS SINCE THE CLAIM WAS FILED AND WE GOT A LETTER TODAY FROM TOYOTA STATING "NO DEFECTS WERE IDENTIFIED!" THIS IS TOTALLY UNACCEPTABLE. TOYOTA SETTLED A 1.1 BILLION DOLLAR CLASS ACTION LAW SUIT REGARDING "UNINTENDED ACCELERATION" CASES. OBVIOUSLY THERE IS A BIG PROBLEM. WE WILL BE FOLLOWING UP WITH LEGAL REPRESENTATION. IN THE MEAN TIME THE CAR SITS IN THE GARAGE, WHILE WE MAKE PAYMENTS ON A CAR THAT IS TOTALLY UNSAFE TO DRIVE!

WHILE DRIVING AT 55 MPH STEADY ON HIGHWAY THE CAR SUDDENLY SHIFTED INTO NEUTRAL AND COASTED TO A STOP. THERE WAS NO ABNORMAL SOUND ASSOCIATED. WHILE STATIONARY I TRIED SHIFTING INTO REVERSE OR LOW GEAR WITH NO RESPONSE. I SHUT THE CAR OFF AND RESTARTED IT, THE CAR WOULD SHIFT INTO DRIVE AND RETURNED TO NORMAL OPERATION FOR A SHORT PERIOD AND THEN SHIFTED INTO NEUTRAL AGAIN. AFTER MULTIPLE START/STOPS I WAS ABLE TO GET THE CAR HOME AND HAD IT TOWED TO THE NEAREST LEXUS DEALERSHIP THE NEXT DAY FOR EVALUATION. IN THE WRONG TRAFFIC CONDITIONS (CONGESTED HIGHWAY OR UNSTEADY TERRAIN) THIS COULD HAVE BEEN A SERIOUS SAFETY CONCERN, ESPECIALLY IF MY WIFE WAS DRIVING THE VEHICLE WHEN IT HAPPENED. AFTER 2 DAYS OF NO RESPONSE I WAS TOLD THAT THE FAULT CODES INDICATED THAT I NEEDED A NEW TRANSMISSION (AT A COST OF $6900), THERE WAS NO WAY IT COULD BE REPAIRED. NO OTHER DETAILS OF THE DAMAGE TO THE TRANSMISSION WERE PROVIDED. THIS IS A 2010 LEXUS RX 350 WITH 89,500 MILES AND HAS BEEN MAINTAINED REGULARLY. FOR THIS VEHICLE, BASED ON THE MILEAGE AND CARE PUT INTO IT, I BELIEVE THERE WAS A DEFECTIVE PART IN THE TRANSMISSION BUT CANNOT VERIFY IT. I WAS NOT OFFERED ANY COMPENSATION (BECAUSE IT WAS OFFICIALLY OUT OF WARRANTY) AND HAD THE VEHICLE SERVICED (TRANSMISSION REPLACED) BY AN INDEPENDENT MAINTENANCE SHOP. THE SECOND SHOP CONFIRMED A MECHANICAL FAILURE WITHIN THE TRANSMISSION, REQUIRING REPLACEMENT.

TL* THE CONTACT OWNS A 2010 LEXUS RX350. WHILE DRIVING 55 MPH, THE VEHICLE ACCELERATED RAPIDLY. THE CONTACT LOST CONTROL AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE OTHER DRIVER WAS INJURED, BUT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 12V305000 (VEHICLE SPEED CONTROL). THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.

TOOK VEHICLE IN TO LEXUS DEALERSHIP AND WAS NOTIFIED OF "RACK & PINION" ISSUE, QUOTED $1256.00 TO FIX. AFTER TALKING TO SEVERAL PEOPLE I HAVE REALIZED HOW COMMON THIS PROBLEM HAS ALWAYS BEEN IN THESE VEHICLES AND IT HAS NOT BEEN ADDRESSED BY LEXUS EVEN AFTER SO MANY PEOPLE WITH SAME ISSUE KEEP COMING FORWARD. THE DEALERSHIP JUST SAYS ITS PART OF MAINTENANCE, THIS HAS NEVER BEEN THE CASE BEFORE IN ANY OTHER CAR I HAVE OWNED. THIS NEEDS TO BE ADDRESSED

I SUFFERED BACK AND NECK PAIN WHILE LOADING THE REAR TRUNK OF MY LEXUS SUV. THE REMOTE DOOR CONTINUED TO CLOSE AND COULDN'T BE LIFTED FROM MY BODY THAT WAS STUCK BETWEEN THE DOOR AND REAR TRUCK AREA. I HAD TO CRAWL FROM UNDER THE CLOSING DOOR THAT WAS CRUSHING MY BACK TO PREVENT ADDITIONAL INJURIES THAT COULD HAVE BEEN FATAL. THE LEXUS HQ OFFICE WAS CONTACTED AND THERE IS A CURRENT CASE REPORT. THE LEXUS DEALERSHIP LOCATED IN DULUTH GA FIXED THE REAR DOOR FREE OF CHARGE BY PLACING A SENSOR TO OPEN WHEN AN OBJECT OR PERSON IS BLOCKING THE DOOR WHILE CLOSING. OTHERS LEXUS AND TOYOTA SUV OWNERS HAVE EXPERIENCED SIMILAR PROBLEMS WHEN TOLD WHAT HAPPENED TO ME. IM STILL TAKING MEDICATION FOR PAIN CAUSED BY THE INJURIES.

TL* THE CONTACT OWNS A 2010 LEXUS RX350. WHILE DRIVING APPROXIMATELY 40 MPH, THE FRONT AND REAR DRIVER SIDE AIR BAGS DEPLOYED INDEPENDENTLY WITHOUT WARNING. THE DRIVER SUSTAINED HEAD, NECK, AND EAR INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

TL* THE CONTACT OWNS A 2010 LEXUS RX350. WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION CAUSING THE DRIVER TO LOSE CONTROL OF THE VEHICLE AND CRASH INTO A TRUCK. THE VEHICLE SUSTAINED SIGNIFICANT DAMAGE TO THE FRONT END. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000. ..UPDATED 06-15-15 *BF UPDATED 9/18/15 *JS

I WAS DRIVING 65 MILES PER HOUR ON THE FREEWAY WHEN I JUST HEARD A BIG LOUD POP I LOOK AT THE SUN ROOF AND SEE SHADDER GLASS COMING DOWN ON ME. THERE WAS A BIG HOLE IN THE MIDDLE AND NOTHING COULD OF HIT ME THERE WAS NO ROCKS NEAR ME... WHEN I STOPED TO CHECK INSIDE THE TRUCK THERE WAS NOTHING THAT SHOWED WHAT COULD OF HIT THE SUN ROOF SUCH AS A ROCK... WE TOOK IT TO THE LEXUS DELAER AND SAID IT WAS THE 1ST TIME THEY HEARD ABOUT THIS... I RESEARCH ONLINE AND THIS IS NOT THE 1ST ONE THAT HAS HAPPEN TO. ALSO THE SUN ROOF WAS POPING UP LIKE THE GLASS EXPLODED UPWORDS NOT AS IF SOMETHING FELT FROM THE TOP OF THE SUNROOF AS PER MANY COMMENTS OF PEOPLE THAT OWN A LEXUS 2010 HAS HAPPENED BEFORE

THE "ENGINE MAINTENANCE REQUIRED" LIGHT WILL NOT RESET ANYMORE AFTER AN OIL CHANGE...EVEN AFTER YOU FOLLOW THE STEPS IN THE USERS MANUAL. IT USED TO WORK BECAUSE I'VE DONE IT BEFORE. NOW, NO MATTER WHAT I DO, IT WON'T RESET. *TR

I WAS PULLING INTO A PARKING SPOT AT MY WORKPLACE AT VERY LOW SPEED AND THE LEXUS ACCELERATED WILDLY OVER THE CURB ONTO PLANTS AND ICEPLANT INTO A TREE, WHICH STOPPED THE CAR. THE HOOD WAS DENTED, THE GRILL CRACKED AND THE BUMPER WAS RIPPED OFF BOTH SIDES. I TOOK IT TO THE DEALERSHIP IMMEDIATELY. THE EDR WAS SUPPOSEDLY CHECKED BY A 'NEUTRAL' THIRD PARTY AND I WAS CALLED BY THE DEALERSHIP TO COME PICK UP THE VEHICLE AND THE FACTORY WOULD RESPOND IN WRITING IN 30 DAYS. UNACCEPTABLE. *TR