2015 LEXUS RX350 Complaints

THE COLLISION PROTECTION SYSTEM GOT ACTIVATED BY ITSELF WHILE DRIVING AT CRETIN LOCATION ON CRETIN ROADS CAUSING SELF HARD BREAKING AND THE SEAT BELT GOT FULL TIGHTENED , IF CAR BEHIND ME , THAT WELL END TO BAD CRASH FOR SURE ONE OF THE LOCATION WHERE THAT ALWAYS HAPPENS WHEN PASSING THREW ( REGARDLESS THE SINGLE MENTIONED DATE) IS ON DIFFIDENCE HWY , ANNAPOLIS MD 21401 (ONE MILE AFTER CROSSING CROWNSVILLE RD HEEDING WEST ) I CALLED LEXUS MAIN OFFICE , THEY SAID THEY DO NOT HAVE RECALL ON THIS MODEL AND WAS ADVISED TO VISIT A LEXUS DEALER , I VISITED LEXUS OF RICHMOND VIRGINIA , THEY CHECKED THE CAR AND THEY SAID THAT NOTHING WRONG FOUND ,

TL* THE CONTACT CALLED ON BEHALF OF HIS SPOUSE WHO OWNS A 2015 LEXUS RX350. WHILE ATTEMPTING TO PARK THE VEHICLE, IT ACCELERATED INDEPENDENTLY AND CRASHED INTO A LIGHT POLE AND TWO PARKED VEHICLES. THERE WERE NO INJURIES SUSTAINED. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.

SUNROOF GLASS SHATTERED WHILE DRIVING 60 MILES AN HOUR ON A HIGHWAY IN MARYLAND.

ENGINE FIRE WHICH DESTROYED ENTIRE CAR ON A CLEAR 70 DEGREE DAY AT 65 MPH,OPERATOR IS NON SMOKER,ON A WELL MAINTAINED 4 LANE HIGHWAY CAR BURST INTO FLAMES AT 12:30PM CAR EXCLUSIVELY SERVICED AT AUTHORIZED LEXUS DEALERS AND ALL SCHEDULED MAINTAINANCE COMPLETED

ON JANUARY 2ND, 2018, MY DAUGHTER WAS ON HER WAY TO WORK WHEN SHE CALLED ME AT APPROXIMATELY 5:40AM STATING HER DRIVER'S SIDE CAR DOOR CAME WIDE OPEN WHILE DRIVING ON ROUTE 59. BEFORE SHE LEFT, ALL DOORS WERE LOCKED AND EVERYTHING WAS NORMAL. ON THE SAME DAY EVENING WE WENT TO LEXUS DEALERSHIP. HOWEVER, AFTER A LONG WAIT, THEY INFORMED US THAT IT WAS QUITE BUSY AND WE SHOULD MAKE AN APPOINTMENT FOR 2 DAYS LATER. THEY LET US LEAVE THE DEALERSHIP WITHOUT INVESTIGATING THE MATTER ALTHOUGH THEY KNEW THE SERIOUS PROBLEM. ON JANUARY 4TH, WE WENT TO THE DEALERSHIP. THEY COULD NOT FIND THE CAUSE OF THE ISSUE AND THEY DID LUBRICATION ON THE HINGES. THEY MENTIONED IT MAY BE DUE TO THE COLD WEATHER. WE WERE IN BLIND TRUST AND LEFT THE DEALERSHIP THINKING THE PROBLEM HAS BEEN LOOKED AT AND SOLVED. ON JANUARY 10TH, 2018, IT HAPPENED AGAIN. THIS TIME WHILE SHE WAS STARTING HER DRIVE FROM WORK TO HOME IN THE PARKING LOT. AGAIN, WITH ALL DOORS LOCKED AND NO WARNINGS. SUBSEQUENTLY WE WENT TO LEXUS OF NAPERVILLE DEALERSHIP ON JANUARY 12TH. THIS TIME WE WERE VERY FIRM AND WE REFUSED TO DRIVE THE VEHICLE. THE DEALERSHIP HAS KEPT THE CAR AND WE HAVE BEEN GIVEN THE LOANER VEHICLE.

WHEN DRIVING UPHILL ON A LOCAL CITY STREET, WHERE THERE WAS A METAL PLATE IN THE ROAD, MY LEXUS RX350, WOULD DETECT THE METAL PLATE, AND APPLY THE PRE-COLLISION SYSTEM. WHEN I REPORTED THIS ISSUE TO THE DEALERSHIP, THEY OFFERED TO SHUT OFF THE PRE-COLLISION SYSTEM AS A WORK AROUND. I WAS TOLD THAT THE SYSTEM WAS WORKING PROPERLY AND THAT THERE WAS A "WARNING" ABOUT THE POTENTIAL FOR THIS TO HAPPEN IN THE MANUAL. I REPORTED THIS ISSUE TO LEXUS CORPORATE AS WELL. I COULD REPRODUCE THIS ISSUE AND OFFERED BOTH THE DEALERSHIP AND CORPORATE TO VIEW THE VIDEO. BOTH DECLINED MY OFFER. I AM CONCERNED FOR BOTH FOR THE FUTURE DRIVERS OF THIS RX350 AND THOSE WHO ARE TRAVELING BEHIND WHO MAY HAVE THIS RX350 UNEXPECTEDLY STOP IN FRONT OF THEM. I ALSO ASKED BUT WAS NOT GIVEN AN EXPLANATION, BY EITHER THE DEALERSHIP NOR CORPORATE, AS TO WHY THIS IS NOT THE SAME ISSUE THAT WAS ADDRESSED IN THEIR RECALL NUMBER 15V728000, DATE 11/03/2015.

LEXUS RX350 HAS NO AC BUTTON ON THE DASH BOARD. IT HAS A VOICE COMMAND WHICH IS INEFFECTIVE. THE AC STAYS ON ALL THE TIME WHEN THE CAR IS RUNNING AND WITH FAN ON. THERE ARE 4 MONTHS OUT OF A YEAR ONE DOES NOT NEED AC ON, JUST AIR IS ENOUGH. IN ORDER TO ACHIEVE JUST AIR (NO AC ON), ONE HAS TO USE A COMPUTER MOUSE ON BOARD GO TO THE MENU, CLICK ON CLIMATE CONTROL, THEN CLICK ON AC TO TURN OFF AC WHILE DRIVING THE CAR. THIS ON BOARD COMPUTER MANEUVERING WHILE DRIVING IS A MAJOR SAFETY ISSUE. IT IS ANALOGOUS TO TEXTING WHILE DRIVING! I ALMOST GOT INTO AN ACCIDENT WHILE PERFORMING TURNING OF AC TASK WHILE DRIVING. WHEN I USED THE VOICE COMMAND ON BOARD AND ASKED TO TURN OFF THE AC, THE SYSTEM TURN OFF THE ENTIRE SYSTEM. I CONTACTED LEXUS ABOUT THIS AND REQUESTED EITHER TO INSTALL AN AC BUTTON ON THE DASHBOARD OR UPGRADE THE VOICE COMMAND SOFTWARE SUCH THAT IT WILL TURN OFF JUST THE AC INSTEAD OF TURNING OFF THE ENTIRE SYSTEM. LEXUS REFUSED THIS SAFETY ISSUE. I REQUEST NHTSA TO ORDER LEXUS TO CORR3CT THE SAFETY ISSUE EITHER BY INSTALLING AN AC BUTTON ON THE DASHBOARD OR UPGRADE THE VOICE COMMAND SOFTWARE. THANKS MUCH.

TAKATA RECALL WHILE STOPPED AT RED LIGHT. MY CAR WAS HIT HEAD-ON BY ANOTHER VEHICLE. MY CAR WAS TOTALED. NO AIRBAGS DEPLOYED IN MY CAR. MYSELF AND MY DAUGHTER SEATED ON PAX SEAT WERE INJURED. I WAS THROWN INTO STEERING WHEEL WHICH RESULTED IN BROKEN STERNUM. POLICE WERE SURPRISED THE BAGS DID NOT DEPLOY. I CONTACTED LEXUS, THEY SAID ATTORNEYS WOULD DISCUSS IT WITH ME. I SAID I JUST WANTED THEM TO LOOK AT THE CAR AND EXPLAIN WHY THE BAGS DID NOT DEPLOY THIS WAS IN MID NOV. THEY SAID ENGINEERING WOULD GO LOOK AT AUTO. [XXX] ENGINEERING WAS TO COORDINATE THE EVENT. THEY KEPT PUTTING IT OFF AND OBVIOUS TO ME THEY JUST WANT TO BURY THE INCIDENT. THE CAR IS AT AUCTION BLOCK AND WILL BE SOLD WITHIN THE NEXT MONTH AND CUT UP. I THINK THERE COULD BE A SAFETY ISSUE AND IT NEEDS TO BE LOOKED AT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

GAS TANK NEEDED TO BE REPLACED BECAUSE GASOLINE OVERFLOWED INTO THE FUEL TANK CANISTER. SINCE REPLACEMENT CAN INTERMITTENLY SMELL GAS BUT DEALERSHIP SERVICE DEPARTMENT CANNOT SMELL UNEXPLAINED EXCESSIVE ENGINE NOISE IN WHICC DEALERSHIP CANNOT HEAR, AND CANNOT MAINTAIN AN ALIGNMENT.

TRANSMISSION UPSHIFT AND DOWNSHIFT TIMING IS WEIRD. PRESS ACCELERATOR TO GET MORE POWER TO PASS ANY VEHICLE ON THE ROAD AND TRANSMISSION VERY UNTIMELY UPSHIFT INTO HIGHER GEAR REDUCING THE POWER TO WHEELS. CREATES A DANGEROUS SITUATION SINCE LACK OF POWER REQUIRES PRESSING THE ACCELERATOR EVEN HARDER. ENGINE REACTS BY DOWNSHIFTING BUT POWER COMES TO WHEELS FEW SECONDS LATER AND OTHER CARS ON ROAD ALREADY CLOSE IN AND START HONKING.